West Elm review: Delivery delayed by 8+ months, worst customer service

Order number [protected]. Delivery appointment number [protected]. I placed an online order for a Chadwick mid-century 48" rectangle coffee table on Feb 1, 2023. At the time of order, the estimated delivery of my coffee table was Feb 15-17, 2023. Fast forward to October 9, 2023, 8 whole months later, after countless customer service calls and emails where I asked for details of my delivery and refunds to no avail, I received an auto-generated email asking me to schedule a delivery appointment. This appointment was supposed to happen on October 16, 2023, at 2-4pm. Yet again, to no one's surprise, the delivery never showed up and the customer service phone line is unreachable. This entire shopping experience is infuriating, to say the least. During the last eight months, every time I called customer service asking for a refund, they put me on hold for 3+ times, claimed that they could not locate my order, claimed that their system did not allow them to process my refund, claimed that their manager would follow up on my refund, which obviously, they never did. West Elm needs to stop sitting on customers' money and failing time after time to deliver products customers rightfully paid for.