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CB Investment, Insurance and Financial Western Union Remittance not received by recipient
Western Union

Western Union review: Remittance not received by recipient

T
Author of the review
3:52 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Sent to the President CEO of Western Union and not even an acknowledgment. The following is self-explanatory.

Dear Mr McGrantham

I am appealing for your help, or could you kindly forward my problem to someone who could help me concerning my suspicion of Fraudulent activity with regard to a remittance I made on the 1st of November and still not received by the recipient?

Although I appreciate you do not normally deal with complaints of fraud occurring in the UK, I am exhausted from trying to get anyone there to give me my money back.

The story is that using Western Union I transferred £1000.00 from my HSBC Account in the UK to my HSBC account in the Philippines on the 1st of November 2023. Expecting it to be there a couple of days later, it is now 12 days and nothing has arrived. I have been told so many conflicting stories that I am concerned my money is the subject of fraud or why is it so difficult to get some idea when I can have my money back.

My own perseverance has revealed your clearing bank in the Philippines (Landbank) cannot find a record of your remittance but being an ex-IT consultant I find this very difficult to believe. Apart from 10 emails, and countless phone calls I still have no idea when I will get my money back. When discussing with one of your staff (Troy) he could no detail. When I asked to speak to his supervisor he said nobody was available, but when I insisted, suddenly Bianca was just available saying she was the Supervisor. She could not give any additional assistance so I asked to speak to her Manager, only to be told I could only have a call back. Exactly the same happened, your manager (Christine) was just as non helpful making me suspicious if I was being given the run-around. Are you aware that any rank over the manager grade are not available, EVER, to talk to customers,

Now I am at an impasse, why should your customers wait so long for a refund and why are your staff so ill-informed about the remittance processes? I am told the money was sent on the 1st Nov then followed up on the 7th 8th and 9th November but what happens now. If Western Union has a problem with Landbank why do I have to suffer.

Please can someone help me? I am exhausted. I have attached

A.E Fink

Case number [protected].

MTCN [protected],

Claimed loss: £1002.90

Desired outcome: Gat my money back

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  1. Western Union Contacts

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  3. Western Union emails
  4. Western Union address
    7001 E. Belleview, Denver, Colorado, 80237, United States
  5. Western Union social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 11, 2024
Western Union Category
Western Union is ranked 6 among 736 companies in the Investment, Insurance and Financial category
#04 Prudential Financial Prudential Financial #05 Fidelity Brokerage Services Fidelity Brokerage Services #06 Western Union Western Union #07 Merrill Lynch Merrill Lynch #08 Nationwide Mutual Insurance Nationwide Mutual Insurance
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