Western Union’s earns a 1.9-star rating from 346 reviews, showing that the majority of clients are dissatisfied with money transfer services.
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Blocked / banned for life with no help
Been married for 12 years. Have two children in the Philippines. Private school, medical expenses, vehicle maintenance as well as birthdays, Xmas etc…. Many expenses to raise a family. I’m in canada and work long and hard hours to support my family. Blocked with no explanation except to send an email to [protected]@ blah blah blah. Sent several emails. Been months and no reply. I’m sending money (witch I can prove is legitimately earned) to my wife of 12 years with same last name ….. call and wait on hold to get zero answers and after repeated questioning they just hang up or say sorry nothing can be done. Frustrating to say the least. Terrible customer service. Secretive and shady is their business practices. No accountability, no answers, no help received. Seems nothing can be done? Making families suffer and not giving two pucks …… seems this is happening to so many families. What gives?
Western Union error code R1136
Today I went to Western Union to pick up some money that my friend sunt to me. I gave the man my name and the senders name with the mtcn number. He put the number in the computer and the information pulled up with the amount from the sender. So he typed in my correct information. When he went to give me the money. An error code R1136 popped up so he couldn't give me the money. He told me to contact Western Union customer service and find out what's going on. So I contacted western Union customer service and the man wouldn't give me an explanation about what the error code means. They sunt the money back to my friend. I never had any problems with western Union before. Something needs to be done about western Union. Bad service
Money Transfer Services
I made a $1000 money transfer to my family member in India who was in need for medical care resulting from COVID/COPD complications.
Not only did the transfer not happen, it was deducted from my bank account. The receiver was told on multiple consecutive days to come back the following day and the following day etc. with no explanation. I never received notice via email, via phone call, nor notified on my account on my app -- nothing. My email said the transfer was successful. Only when inquiring with family, was I told they never received it. This is an unfair and deceptive business practice that, in the guise of purportedly protecting consumers allows the company to simultaneously do this to millions of customers and sit on billions of dollars. This smells of ulterior economic gain. When I confronted the agent -- she quickly disconnected. I called back and 30 minutes was able to get to a supervisor. Nothing resolved; money finally transferred but no explanation provided.
Desired outcome: Systemic change to compel the company to notify customers that a successful money transaction did not take place if it did not.
bad service.
BAD SERVICE, NEVER AGAIN ! Customer service just try to make you stupid, kicking you from one operator to another operator just to hold your money away from you as long as possible. Hard to get cancel transaction and get your money back to you. Takes almost 2 weeks to get my money back to me. I had to call in Trenton for complain to get same result. BE AWARE !
money transfer restriction
good morning ! the reason for my complaint is because since 5 years ago i been unfairly block from sending money transfer via Western union.
they asked me to send a load of documents which i been sent since then no one tell me anything about my case or what the problem was,
so after doing everything requested i still dont have access to send money transfer via western union so now i want answer about it please.
SAINT LUC LORDEUS TEL;[protected] FAX [protected]
2358 HARVARD AVE FORT MYERS FL 33907
REPONSE PLEASE THANK YOU
Desired outcome: WANT TO GET ACCESS AGAIN
i want get privillage to send transfer again like everyone else
One of my transaction
I have a case reference number which is [protected]. I Transferred $1910 to the wrong account on 26/8/2021. That wrong account number is [protected]. My account number is [protected]. I requested western union for a chargeback for this money many times I haven't gotten any reply from them. My bank manager in India contacted that receivers bank manager and they freeze that money. then after few months, I contacted Bank of Baroda head office in Mumbai and they rejected the money on 3/1/2022. they said it must be on western Union's account.
The rejected amount is INR 102322.21 on 3/1/2022 to the RBL bank in india
Account number is [protected]
Account name: RBL BANK LTD
IFSC code: RATN0000991.
UTR No: BARBZ22003936266
Officer name: Ashish SHekhar(NRI Business Dept., )
Phone :Tel:+91 22 [protected].
Still this time i haven't received my money. western union always says the recall request is unsuccessful. The amount is already rejected and its with western Union's bank account, why you guys cant return the money back to me.
I have checked the receiver's bank with my bank manager as well and he said the money is not there anymore.
Please check your RBL bank account and return my money back to my account. Because once the amount is rejected it should be back to western union and i don't think so there is any response when you contact that receiver's bank branch. please contact the head office(because i contacted the headoffice to reject the fund and they did).
If you have any doubt contact me on +[protected] or [protected]@gmail.com.
I have already forwarded the email from the bank to the western union as well.
Please please return the money back to me
Desired outcome: I need my money back to my account
Ref:_00d15f40r._5006o1mkkfe
Hello,
Please see ref. above. I was informed that WU will no longer offer me any services now and for all future. The email by Geovanni Op889 said that WU has taken that decision "to comply with the law".
I'm really not aware that I've broken any laws. And my question is what is the reason? What did I do wrong? Can you at least offer me that explanation?
I'm a Canadian Citizen, and I'm a law-abiding citizen and I find it totally outrageous that WU would just cut me off like that. What did I do?
I'm hope that WU would re-consider.
Thank you
Mazen Salhi
mazen.[protected]@outlook.com
[protected]
Desired outcome: Re-instate the WU service to me
Not allow to send money.need to know why ,i had being sending money with your institution for many years without a problem
Keith Quarrie
26 bird cresent
Ajax Ont
L1S5B9
Cell [protected]
Desired outcome: please email your reply to [protected]@yahoo.com
Restriction on sending certain amounts of money
Dear Sir/Madam, I am writing to query about a restriction placed on my account for sending money.
I have used western union for many years to send money to different places. This week, I attempted to send money to two family members in Jamaica. I completed one transaction, then when I tried the second one, I was not able to send.
I called the the customer service line at 877-984-0469, but they could not help me or tell me the reason I am not able to send the second wire of $150.00. This issue is very concerning to me as I have sent much more money in the past and had no issue.
I am a retired Nurse Practitioner, a retired Major for the USAF, Married with kids and Grandkids. I have no criminal record in my life. I have nothing to hide and find this very offensive, not being able to send money to my family. Especially for the Christmas season. My HP# 301-856-2161My cell # [protected] My Address: 9102 Trumps Hill Road, Upper Marlboro, MD 20772-5357My Name: Valerie Stevens
Desired outcome: Explanation fro restriction. Remove restriction
Service inquiry
I called to Western Union on [protected]. At 14 Dec 2021 at 20:07 time.
I asked what information of the receiver do I need to enter for the receiver to collect money.
The Western Union telephone representative responded: I only need to enter the receivers full name that appears on the valid identification of the receiver.
This was incorrect information: as the website also requires the receivers address.
This worker I believe gave me the incorrect information on purpose. This person is a conscious Satanist.
Case [protected]
I would prefer to be an anonymous compliant. Due to Western Union do not understand the deliberately flawed personnel they are hiring.
I have attached the telephone voice audio of the call.
Delay in payment of us$ 1000 transmitted through western union from islamabad, pakistan to atlanta
Dear Sir/Madam,
on 10th December, 2021 I sent US$ 1000 to my daughter Name Ayesha Butt in Atlanta through Western Union operator ID 408 in Islamabad, Pakistan. My daughter still facing problems and no western union branch in Atlanta is paying money to her due to insufficient funds available with them.
Pl help in the matter.
Shauakat Zaman ([protected]@hotmail.com)
+[protected]
Sender of Money
Islamabad, Pakistan
Desired outcome: Immediate Payment to Ayesha Butt
blocked account
Please unblock my Wester Junior Account. I was told by a representative that my account was blocked because I exceeded the limit. 3 of my transactions were cancelled. I was in the process of buying a property and needed to send that money prior to the closing date. I can provide you with proof of purchase if needed.
hank in in advance for your help.
Client #: [protected]
Desired outcome: unblock my account so I can continue to send money
Code R7008
was tryng to send money($100) to Mexico at WU, Rite Aid 11673 Cherry Ave Fontana Ca 92337, when i went to the register to pay with the 8 number that Western union provided, code R7008 came at the register, What can I do to reinstate my account ?. please reinstate my account
Desired outcome: reinstate my account
Customer bad treatment
Dear sir/madam,
I am a regular customer of Western Union Cyprus they deliver an outstanding service, I have sent money to Cairo on Tuesday, and my receiver had the worst ever, he was asked to provide the senders' passport copy which is me also to inform them with my last entry to Cairo, come on this is insane why would I have to declare my travel pattern to Western Union, after all this he was request to copy all this info and submit them at the office, after all that, the rude employee asked him to go back and provide a copy to his ID, at the end we were given one hundred Egyptian pounds less, the receiver asked the employee that we are one hundred short, he insisted that we took it, that was so ridiculous, after a long struggle we got the money, I have never encountered such bad service from western
kind regards mark
Desired outcome: [protected]@KFC.COM.CY
Cannot send or receive money
I'm complaining against Western Union based on my last seven experiences each one had the same outcome. I tried to send money for some reason it will reject to the receiver today I tried to receive money and it reject again. I don't have any idea and I have tried to find out why these problems occur but I do not get anyone that can speak clear English or resolve my problem. I'm sure this probably stems from the class action lawsuit that was filed against Western Union years ago for not returning money that was not picked up so I'm looking into this matter with legal advice.
Desired outcome: Hopefully it's not happening to others fix it
how can i get reinstated so i can send money
Transfer free from money transactions is TOO HIGH in the same country
Well, I guess today I can formally say goodbye to Western Union good-bye for ever, it's sad because I had been a loyal customer for over 25 years, but today my wife sent $500. 00 dollars from Massachusetts to Chicago, Illinois and we were charge $44.00 for the transfer fee. To me this is a highway robbery. No wonder very few people are using your services. Good bye and good riddance.
Why Iam band from sending USD 282 to my relatives in Jordan some times a year
I tried to send some money (282.09 USD) to a relative in Jordan using the internet application as I have done many times before . when I compleat filling the questions and press enter I get Error .Suddenlly I was band and FOREX bank couldn`t give answer Why ? They get code R 1136 Transaction not allowed ?
I called the office in Stockholm and they haven`t any explanation either because it is secret stamped !
I am frustrated of this treatment . Iam not in a political position and never been political. Never been jailed or accused for any outlaw action, and Iam using my own money to send to a relative who need it for some reason .
Desired outcome: wish answer and explanation for such treatment
Blocking me from receiving my money
You blocked me for no reason because you never gave me one, and that failed all my important business programs, "I REALLY HATE YOU NOW"and I don't have much to say enjoy as I cry...
Money receiving
Please i sent you an email in the morning, I am an online tutor, I teach students from different nationalities, and they pay my fees through western union
One of my students tried to send me money but you told him that I am blocked, the first time I received 51 dollars second time 77 dollars and third time 49 dollars the total amount is not large to be blocked,
Please it is urgent I need to get my money from my students can you please unblock me the soonest possible because I didn't violate your terms, also I am not doing illegal things nor getting large amounts of money
Best regards
Looking forward to hear from you
Please this is my email address
Soukaina.[protected]@gmail.com
[protected]
Best regards
Sending money
I have sent a money in Romania on Saturday 16/10/2021 to my sisters and she can't pick up the money for some reason.The agent's tell her she needs a Sms from WesternUnion to confirm is not a fraud.My name is Julia Kelemen sender, MTCN:[protected], amount sent988.10£ in Romania Operator ID 155.My sister name:Dobai Ildiko.Thank you
Desired outcome: To resolve the issue
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Western Union emailscustomerservice@westernunion.com100%Confidence score: 100%Support
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Western Union address7001 E. Belleview, Denver, Colorado, 80237, United States
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Western Union social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 30, 2024
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