Western Union
Reviews and Complaints

I want to receive the money that my husband send to me for receiving dollars because he send the money dollars to dollars and he pay for the tax when I go to western union I want to recieve dollars they said they don't have dollars because it was maximize the dollars how come my husband send the money dollars to dollars if I can't recieve the dollars and they will change the dollars from peso what is the meaning of paying the tax for malvides if I can't recieve the dollars

This is the notice I received from these people. I'm wondering if this is a scam can you get back to me with my email here [protected]@msn.com I am a customer at Western Union.

Over 500, 000 Locations Worldwide
Send Money Worldwide

Date Sent: 14th November 2016
Thank you for contacting Us

Attention: Western Union Beneficiary

THE RELEASE OF YOUR FIRST INSTALMENT PAYMENT

We have receive your email, be advised it has been designated that the sum of $7, 600.00 USD (Seven Thousand Six Hundred United States Dollars) be paid to you daily using Western Union Money Transfer service as approved by U.N, till we send you the total sum of $1, 500, 000.00 USD (One Million Five Hundred Thousand United States Dollars).

This Grant was promoted and sponsored by United Nations Trust Fund -UN, Malaysia in conjunction with the European Council. These funds are not meant or given out to promote terrorism or any illicit acts, but geared towards eradicating poverty in Africa, Asia, America, Europe and the world at Large by the year 2020. We therefore encourage you to utilize the funds diligently in setting up projects that would enhance the social-economic development of your country and community. You were selected as a result of a random E-mail Balloting that was conducted online in which your E-mail was picked as one of the official beneficiary of this funds. No tickets were purchase or required to enter for this draw and this is not scam related or means of fraud but a legitimate program.

As a matter of urgency, in order not to waste more of your time before you start receiving your daily funds, be informed a one time activation fee of $467.00 USD has to be paid before the Western Union Payment Center can fill in your data as the receiver of the funds.

GUARANTEE: You will start receiving your daily installment of $7, 600.00 USD, after we confirm your payment of $467.00 USD for the activation of your transaction, as soon as the activation fee of $467.00 USD is made by you, your first installment will be released after 12 hours and shall be made payable to you in any western union location in your region, while other transaction will follow after 24 hours. Be Informed that no deductions can be made from your funds as we were not authorized by U.N to do so. Your complete $1, 500, 000.00 USD (One Million Five Hundred Thousand United States Dollars) was deposited to Western Union by the Attorney General of the United Nations Organization, and the funds must reach you in its fullest.

IMPORTANT NOTICE: Without your payment of $467.00 USD for your activation fee, your name can not be activated as the receiver of the funds. We await a confirmation of your email informing us when you want to settle your activation fee so you can start receiving your installment payments.

Do call this office or send us an email when you are ready to settle the activation fee, so we can enlighten you on how to have the fee of $467.00 USD paid for the activation.

If you need to discuss this matter further, then kindly provide us with your valid telephone number and a Western Union representative will call you as regards to your activation, You may also decide to call me personally to discuss the above issue.

Yours truly,
Mrs. Helen Kuan

Telephone:
[protected]
For: Western Union, Malaysia.

I'm a regular Western Union customer at Kroger in Cleveland, MS. I am filing a complaint because there are numerous of times I would try to send or receive money from Western Union at that Kroger Store and this one lady, Alexis, ALWAYS say that it is down when I know it is not simply because whenever she is working it is down, but when the others that work there, I have no problem and it's never down. This is an ongoing cycle when she works. She brings bad business upon your brand and store and I am furious with not only her but the store that allows her to do this! I have even taken a picture of the handwritten sign that is always posted up saying it'a down. Something needs to happen IMMEDIATELY!

I am writing to you today to explain about a bad experience i had at ns cashpoint pudu plaza. Normally i went to ether's western union counter to receive the money that customer sent to us there was no any issue and the staff there was nice and friendly. But these few weeks i went to the western union branches that located in pudu plaza the staff attitude is bad.

At first, i would like to ask if i am the representative of the company to collect the sender's money is it only need my id card for verification? Is there needed any invoice for evidence? If yes, it does not make sense to have an invoice for evidence, the company will only follow the completed transaction to have an invoice and also the rate will be changed everday.

It is appalling to witness an employee (I don't know what is the employee name but she is a malay that wearing spec) of such respected company behave in such a manner. The way she requests the invoice from me was bad and the attitude is bad too. I am open to discussing the matter further and should hope western union respond with a solution to prevent this incident happening again.

I look forward to hearing from you.

Thankyou

I paid "Sally Zeman Chapter 13 Trustee" in Colorado $750 with a money order. Well Fargo has side the funds were not good and sent a "Refer to Maker" notice to the payee. Western Union states that the Money Order was cashed on September 9th. Western Union cannot provide evidence of the transfer of funds to Wells Fargo to the Payee's Bank Account. This needs to be resolved ASAP or I will file a lawsuit against Western Union in small claims court and report them to the CFPB and go the social media route to warn other customers about Western Union if this is not handled promptly.

Desired Outcome:
Honor the Money Order payment made to "Sally Zeman Chapter 13 Trustee" and transfer the finds to their Wells Fargo Bank Account and notify me via email of the correction.

I went to one of WesternUnion branches in my town to transfer some money. I often used this system in the past, it was easy to use and quite reliable. I transferred some money to my daughter and they said it'll take approximately two days. Two days later my daughter went to WesternUnion office and was told that there was nothing for her. She called me asking what to do. So I had to return to our local branch and ask what was going on.
After days of arguing I found out that the girl who worked that day was new and she made a mistake and now they're trying to find out where my money went to. I'm very disappointed with this company!

I also recently received an email from a Helen Gribbson which appeared to be from Western Union of malaysia. The email stated i am one of seven beneficiaries of UN Humanitarian aid/poverty alleviation program(UNPAP) 2016. I was curious and have spoken with a women who calls herself Mrs Helen Kuan claiming to be ( payout officer)a few times and she has assured me this is not a scam but a legitimate program. I would like to know if this can be investigated as soon as possible to allow people like myself be aware if this is fraud or not. As some of the emails are coming in from western union address it is hard to tell. Thankyou.

Date: 06/15/2016 - Time: 6:24am
Method: Email
From: Monica Eek
Phone#: +601-[protected]
Reply: [protected]@aol.com
Location: Western Union - Malaysia

I was sent an email stated: Email Beneficiary and that I won money in the sum of $1, 500.000.00 USD in the on-going UN Humanitarian aid/Poverty Alleviation Program (UNPAP) 2016. To send my full name, address and phone number. The installment will come from Malaysia Western Union. Attached is the Western Union email that was sent to me today 06/15/16 at 6:24am. Find, shut down their operation and prosecute them.

Я получил два письма от Wesrn Union/
В обоих письмах сообщается, что я победитель на получение
вознаграждения по розыгрышу, проводимого этой компанией.
Мне полагается 1,5 миллиона долларов США. Пишут от имени директоров департамента .TRANSWER/ Письма инструктируют, что я должен оплатить активацию счета. Первый просит $95, а второй $100. После оплаты я сразу буду получать ежедневно по $5000.
Я не смог отличить мошенника от официального. Сообщаю их электронные адреса:
1.wetsernunion.[protected]@manager.in.th
2.[protected]@yahoo.es

Помогите разобраться!

I am a Jamaican Citizen living in the UK without my family so once in a while my parents who lives in Jamaica send me money when I do not have any. Yesterday I was send money by my sister Shamar Haseley who is my sister from my mother but different father. Today when I went to collect the money I was told I need to wait for 15 minutes after the 15 minutes I was told I had to wait for another 15 minutes of which I could not wait. So I went back to my work place and call Western union just to be told the money was send back with no explanation. Now I have to go another two weeks with money or food and there is no other way to send me money. I had the correct MTCN number and my Jamaican passport so I don't see what is the problem. I feel like I am been discriminate again because the last time this happen I had to beg a stranger off the street to collect the money for me and there was no problem. I am even an online customer with them has I sometimes send money to my family and there is never a problem when I have to send money. Please help me this is bringing me stress and no food really.

I my name Is Bobie Mills and since March of the last year i have being going through hardship in doing business over seas with my client and financial institution due to the fact the Western Union And Money Gram Stop almost all of my transfer, because they wanted me to divulge my Banking information to them how much i worth and where i get my money from. I presently work part here in the United States and Presently i am the owner of these two website http://www.webwholesales.supervaluesmall.com an Affiliates website with AMAZON.COM AND http://Millsdiscountsmarketing.com and eCommerce Club. You can take a look at the websites in your spear time. I am having problem with them because they requested my financial information and where i get money from sending over seas and who are the people i am sending money to me to. Because of this i can not used them to send money to brother and sister and my friend who ask me for financial help. I have other overseas business and ventures. And whenever i try to pay for Government Services through Western Union they block the transfer and can't give me a reason why they block it from going through. I think this is boarding discrimination and harassment from WESTERN UNION AND MONEY GRAM. I need to know if i can sue them for this Harassment Started Since 2011. Regards, Mr. Bobie Lee Mills/aka/Bobbie

Hi there I'm a British citizen working in Tanzania and on the 23.09.15 I asked friend of mine to send me some money from UK he send me £2000, I needed £3000 but I was lucky coz they said the maximum you can send is £2000, my friend told me to go to any Westrrn Union branch to pick the money up on 24.09.15 which I did go but after they asked for my passport copy and asked me to fill their form which require all details that they need to give me the money with they told me we can not see anything on this (MTCN) number so I asked what shall I do they said contact the sender, so I called my friend and he went back to the branch but they was closed at the time for around 3 days as they had eid holiday, so I had to wait till Monday 28.09.15 and when my friend went to the branch they said the money all ready picked up, which since then we called them over 20 times and we always go to the branch that that we transfared the money from and they keep saying they are investigating and some times they say we call the resevor which they never did and ones they said that reciver has to report it to police I did check with police they said get as details for who picked it up and we will investigate it but Westrrn union don't want to send the details and they just trying to delay and nothing earls, please help me if you can or advice me what to do? Best regards

Crazy! @WesternUnion exchange rate, according to their message to me: $1299.01 USD is equivalent to €291.40 Euros. This is the reason which they presented to me when I complained that they made a mistake with my transaction. Western Union message below: On October 14, 2015 at 11:54 AM Eastern Standard Time, the transaction was paid to Luis Alexandre Ribeiro Branco in Portugal in the amount of 291.40 Euros, which is equivalent to $1299.01 USD. Please be aware that Portugal is a “fixed on send” country which means that the Exchange rate is locked in at the time the transfer is sent. Prior to the completion of your transaction, Western Union provided you with a Pre Disclosure Statement (PDS) that listed the amount to be paid, fee, and the amount your receiver will get in local currency. By funding the transaction you are accepting the terms presented on the PDS. Upon the completion of your transaction, you were then presented with a receipt that included the amount paid, fee, and the amount to be paid to your receiver in local currency. Quality service to our consumers is our primary concern at Western Union. My apologies for your overall experience and for the struggles you faced interacting with our operators over the phone. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers and we will work further to identify and immediately address issues such as you described. Western Union considers this case closed. Western Union truly values your business and sincerely regrets any inconvenience you experienced as a result. If you should have any additional questions or concerns, please contact our Customer Advocate team via email at [protected]@westernunion.com. Sincerely, Sandra Ornelas Executive Resolutions Specialist

Westernunion moneytransfer oct 10 at 9:09 pm to romulo fernicol jr send money worldwide cotonou-benin republic 12 crescent way, victoria island cotonou-benin. email: [protected]@outlook.com ph. +229 [protected] fax. +[protected] agent mrs.martial emile --------------------------- western union is a convenient way to send money fast. it's easy, reliable and you have a choice of great options. this is to acknowledge the receipt of your email regarding your compensation fund total sum of $4.5 million dollars. according to our first email message to you this morning, we stated that you will be receiving the sum of $5, 000. daily through western union money transfer until the total amount is completely transferred to you as instructed. your first payment details are: we advise that you copy and paste or click on our western union tracking website below to track the transfer and see that it's available to pick up: western union tracking website: https://wumt.westernunion.com/asp/orderstatus.asp?country=global money transfer control number (mtcn): # [protected]. sender first name: julius sender last name: eze amount sent: $5, 000. (five thousand usd). receiver name: receivers country: usa. before you can be able to pick up this transfer, you will pay $68 for the processing fee. it's after you send us the $68 processing fee you can be able to pick up the transfer at any close western union around your city after 2hours. it's only when we receive the $68 processing fee you can be able to pick up the transfer. without you sending the fee, the western union over in your city can not locate the transfer on their system because we have not completed the processing. we hereby advice you to send us the processing fee via western union or money gram any one close to you to enable us complete the processing for your easy pick up at any close western union around your city. our cashier receivers name to send us the processing fee; receivers name: emma odi country: cotonou benin republic text question: my answer: god amount: $68 after you send the money kindly send us the senders name and money transfer control numbers (mtcn). we assure you that immediately we receive the required fee from you today, we shall respond back to you within 2hours so that you can go ahead and pick up the transfer without any further delay. note that no western union in your country will be able to locate the transfer on their system for pick, only when we receive the fee to release for your easy pick up. best regards, mrs.martial emile email: [protected]@outlook.com tele: +229-[protected] for western union department word bank

On October 3, 2015, I decided to use the Western Union "send money now" online services. The website advertised you can use your bank account ($20 fee) or debit/credit card ($161 fee) based upon the amount being sent to do the money transfer. I decided to use the banking account option. After completing the required steps and providing my personal bank information, I received a email stating that the transaction was completed and I should received a confirmation email soon. After the 4th day (website states 4 day service). I received an email asking me to complete a survey about their services. Thinking all was okay, I checked my bank account and it showed that Western Union had debited the funds from my bank account and the transaction showed cleared. So, I contacted the receiver about the funds being available. When the receiver got to the agent location - no funds. I contacted Western Union at [protected] and initially spoke with a customer service representative who told me they were experiencing computer glitches and I would need to wait 24 hours or cancel the transaction. The CSR stated that the best option is to wait 24 hours. This did not sound right. So I asked to speak with a supervisor. The supervisor then told me that the transaction had actually been declined. I asked why? I was told they could not tell me because there were several reasons and that I should get the funds returned to my bank account within 7 days. I stated this was not acceptable and asked to speak with their manager. The manager again told me that they could not tell me exactly why it was declined and that I should receive the refunds within 7 days. I again stated this was not acceptable. So the manager told me that they just faxed a request to my bank to take the hold off the funds and return the funds back into my checking account. I asked if someone will do a follow up. I was told yes and again promised that the funds would be returned to my bank account within 24 hours. The employees names were Victor, Joseph and Abby. As of 10/8/2015, the funds have not been returned to my bank account. So I called and asked to speak with a manager. I was told there was no manager on the floor and that I would have to speak with the supervisor. The supervisor checked and stated that the refund has gone through and I should see the funds returned to my bank account tomorrow. If not, call back and asked for operator #004 who will ensure an escalation of the return funds process. The employees names given were Nickolas and Fernando. I called today, 10/9/2015 and spoke with Muria who transferred me to Marvin who put me on hold and checked my tracking number. He got back on the line and stated there is nothing he could do and hung up. I called back and spoke with Brittany who stated that her system was not working and needed to transfer me to another person. While on hold, I got a message that my call could not be taken at this time and to call back later.

Hello, this is Linda Konecki, I sent $75.00 dollars on Sept. 19, 2015 for receiver ( Odili Eze ) to pick-up. mtcn# [protected] . Mr. Odili Eze works for my Lawyer Mr. Howard Moore, and has worked for Mr. Moore for more then 6 years. Ok, Odili went to a store that sends and receives money via Western Union, when Odili got to the store and requested to pick-up the money, the clerk told him that the money had already been picked-up, he ask by who? clerk replyed by the receiver, , Odili said that can not be, because I am the receiver. So he requested to see the paperwork to make note of who signed for the money, the clerk would not comply. Odili went back to the law office to inform has boss Mr. Moore that he did not pick-up the money and the clerk would not let him review the paperword . In view of all of this I had to go and borrow $75.00 dollars more to send, Well I did send another $75.00 dollars on Sept. 23, 2015 for receiver Tony Eze whom also works for Mr. Moore the mtcn# [protected] . On the way to pick-up the money Tony Eze was in an accident and was taken to the hospital so Mr. Moore called in Odili to go pick-up the money. Well you will never beleive this, but the clerk told him that the receiver picked-up the money, Odili told the clerk that Tony Eze did not pick-up the money because he is in the hospital. And again Odili requested that he see the paperwork to check to see who signed for it . The clerk would not comply. I am telling you right now that I have been very angry and very upset because of this mess I may endup losing everything So I am out $150.00 dollars plus it is costing me $200.00 dollars a day and what I am to receive is worth millions. You know that something is not right about, Sending money 2 times in 3 days and no one knows what happen . Well I am here to tell you that They Do Know where the money is and whom thay gave it to. Someone must be accountable for this . Please, If this is not cleared up asap, my life will be destoryed. If you do not beleive me you can ask my Lawyer Mr. Howard Moore. Please I cannot tell you how urgent this is...Thank You Linda Konecki Waiting your reply

Contact me on ( +[protected] ) Spam
Add star wesrtern union Tue, Aug 25, 2015 at 2:06 PM

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From Western Union Head Office,
Benin Republic West Africa.
Director : Hon Andray Mckay,
Contact me on ( +[protected] )

Dear customer:
My Name is Hon .Andray Mckay, from western union Head office here in Benin Du Republic. We presently send your first payment of $5000 this morning from our office, so you are requested to

contact us now with your full informational where you want your first payment to be transfer to you without any further Daley, and for the transfer charge will cost you only $55, 00 so that your first

payment can be release to you as soon.

as you send the fee.
(1)Your fullname,
(2)Your country,
(3)Your city,
(4) Your Occup,
(5) Your phone number,

And also send us call us at +[protected] so we can do the normal procedure on your first $5000payment which is activating the file to enable you pick up your money at any western union office

around you. Thanks and call me now for the processing.

Best Regards
Hon. Andray Mckay.
Western union Head office BENIN Du REPU
Receiver...FAVOUR OBA
Country...benin
City...cotonou
Text question...when
Answer...today
Amount..55 usd
Sender name...
Mtcn reference number...

From Western Union Head Office,
Benin Republic West Africa.
Director : Hon Andray Mckay,
Contact me on ( +[protected])

For the third, and final time for me, a transfer was sent to the Philippines and picked up by someone, but not my intended receiver.
The first time was last year, the money was transferred and as my intended receiver was waiting in Manila, it was picked up in Mindanao 1000 miles away.
I submitted a fraud report, explained I knew my receiver well, and that it would be impossible for them to be 1000 miles away. The Manila western union agent could verify that the correct person was not in Mindanao. In the end of that complaint process, a contact person at WU told me it was picked up "correctly" despite all the evidence to the contrary and the $400 was lost to me.
I had sent that online, so from then on I went to a WU office to send.
That was successful until the last month when twice the same thing happened. My receiver went to pick up the money, was told it was already picked up. When I call to complain to WU I am told the same thing, "it can't be stolen because the receiver needs 2 forms of ID".
No matter what I say, they stick to the script, and my money is lost.
Somehow, I don't know how, someone can hack this system, get the MTCN number and take the money. BEWARE of this company.
I have sent money successful for about 9 years, this started last year, and I will Never send with WU again.
Someone needs a class action suit, I can't be the only person this has happened to.

I keep getting e-mail from Benin in West Africa about my e-mail address [protected]@yahoo.com winning prize of $2.5 million from Ministry of Finance there & I'll be paid in $5, 000 installments everyday until all $2.5 million is paid to me, but I must 1st send $55 by Western Union to Mr. Ajana Mike in Cotonou, Benin Republic. Mr. Larry Land told me this in e-mail & by phone call. I even spoke to cashier there Mr. Ajana Mike & told them it all sounds too good to be true, far fetched & didn't make sense to me. I'm very skeptical about it all.