Western Union
Reviews and Complaints

I also receiving emails because of my situation "money needed" for my sick brother I send a big amount knowing is true first small amount the I send twice because of the certifate of non resident and IMF monetary fund certificate I'm so stupid I believe maybe because I needed the money, when they asked for the 3rd time I didn't believe anymore cause it weird shipping from Benin to Asia country will took one day it's impossible and the amount they are asking is so big for a shipping of ATM card.. I just cry and feel stupid for myself they used sister cause they are Christians if I talked bad like are you a son of demon cause I don't have money but keep on asking for certificate fee then he said im not a Christian because the way I talked to them.. why people do this in Benin republic, johannesburg, cotonou, Lagos Nigeria, south Africa, united kingdom, milan etc. mostly they used western union cause it's easy no information needed and western union are not safe cause if fraud or scammer get the money you can't get it back mtcn number cannot be detected.. so money gone, also they uses bank like absa, standard charter, central bank of Nigeria, HSBC, first bank, equity bank Plc, amalgamated bank, courier like FedEx, dhl, ups etc. international courier also the international monetory funds, federal ministry of justice republic of benin, most of the country scammers and frauds are from south Africa, Benin, cotonou, johannesberg, united kindom, milan, Lagos Nigeria, etc

lottery uses the same country with winning note like shell, msn, yahoo, email raffle, Microsoft awards, etc..

take note: all money they asked is US $ dollars not their own money currency always dollars, start from smaller amount to bigger amount until you have nothing to eat they keep on asking for money! sending money always used western union or money gram..

others:
like accident needed a benificiary, employee of the bank wants to get billions of US cash uses your name, unclaimed funds, forgotten funds, etc.

I been fool twice by western union Benin, and Lagos Nigeria same with the south Africa..
this message was base on the emails I receive and Many people I talked but 2 of the country are good so you'll fall for it cotonou, Benin republic, Lagos Nigeria, Johannesburg they are all in south Africa..

beware and be careful I don't want you to be in the same situation like me paying debts that I didn't used for my family... I'm weak because of my situation of needing the money for my family even I work hard in my country they pay only for days of work, no regular employee cause they don't want to pay big labor fee 6months of work even your good in your job they still kick you out on your work, every half a year we all change works and jobs, most of my people go abroad because other country pays you per hour of your work, it has benefits, allowance, transportation and you can also do double job but in our country we have no benefits and very low salary and we pay per day, we don't allow to have double work, no allowance and transportation unlike other countries do that's why I fall for this scammers and fraud...

I prayer to those scammers and fraud that make profits to the people who are innocent that may ＧＯＤ punish them and to all the people that has been scam I'm praying for justice.. just wait for your karma unhearted human scammer!

from: the victim (ms. alain)
my email recieve scam and fraud please stop sending winnings frauds!
on my email and hope yahoo mail can do something for this cold blooded people!

I also receiving emails because of my situation "money needed" for my sick brother I send a big amount knowing is true first small amount the I send twice because of the certifate of non resident and IMF monetary fund certificate I'm so stupid I believe maybe because I needed the money, when they asked for the 3rd time I didn't believe anymore cause it weird shipping from Benin to Asia country will took one day it's impossible and the amount they are asking is so big for a shipping of ATM card.. I just cry and feel stupid for myself they used sister cause they are Christians if I talked bad like are you a son of demon cause I don't have money but keep on asking for certificate fee then he said im not a Christian because the way I talked to them.. why people do this in Benin republic, johannesburg, cotonou, Lagos Nigeria, south Africa, united kingdom, milan etc. mostly they used western union cause it's easy no information needed and western union are not safe cause if fraud or scammer get the money you can't get it back mtcn number cannot be detected.. so money gone, also they uses bank like absa, standard charter, central bank of Nigeria, HSBC, first bank, equity bank Plc, amalgamated bank, courier like FedEx, dhl, ups etc. international courier also the international monetory funds, federal ministry of justice republic of benin, most of the country scammers and frauds are from south Africa, Benin, cotonou, johannesberg, united kindom, milan, Lagos Nigeria, etc

lottery uses the same country with winning note like shell, msn, yahoo, email raffle, Microsoft awards, etc..

others:
like accident needed a benificiary, employee of the bank wants to get billions of US cash uses your name, unclaimed funds, forgotten funds, etc.

I been fool twice by western union Benin, and Lagos Nigeria same with the south Africa..
this message was base on the emails I receive and Many people I talked but 2 of the country are good so you'll fall for it cotonou, Benin republic, Lagos Nigeria, Johannesburg they are all in south Africa..

beware and be careful I don't want you to be in the same situation like me paying debts that I didn't used for my family... I'm weak because of my situation of needing the money for my family even I work hard in my country they pay only for days of work, no regular employee cause they don't want to pay big labor fee 6months of work even your good in your job they still kick you out on your work, every half a year we all change works and jobs, most of my people go abroad because other country pays you per hour of your work, it has benefits, allowance, transportation and you can also do double job but in our country we have no benefits and very low salary and we pay per day, we don't allow to have double work, no allowance and transportation unlike other countries do that's why I fall for this scammers and fraud...

Im prayer to those scammers and fraud that make profits to the people who are innocent that may ＧＯＤ punish them and to all the people that has been scam I'm praying for justice.. just wait for your karma unhearted human scammer!

from: the victim (ms. alain)
my email recieve scam and fraud please stop sending winnings frauds!
on my email alain_4815 and hope yahoo mail can do something for this cold blooded people!

Is this true and the names stated below are they connected to your company in western union cotonou city benin? Can you give me an answer immediately please

Date:12th of december/2012
Welcome to western union money transfer
World wide benin republic cotonou of west african faster way for sending and receiving money.

Office of the western union money transfer. Cotonou benin republic/address 455 agbokou, akpakpa road opposite tunde motors cotonou.
Welcome to western union

[protected]@live.com
From the desk of foreign payment department
Federal ministry of finance/ western union monetary unit
Dr. Bruce foster
Chairman of federal ministry of finance
Federal republic du benin (Fmf-bj)
Tel; (+ 44) [protected] fax: +[protected]
E-mail; [protected]@live.com

Dear rhodelyn b. Enaje,

We have found out what is the courses of the fund is not yet reflect in your local western union in your country, the problem is from your file, we get to find out that you have not paid for the official allocated security access code charge that will circulate the final information from our gazette system to your location center agent western union in your country to enable you to pickup your fund

Therefore, to enable us start releasing the payment to you $10, 000.00 daily as we are instructed by the (Un) in conjunction with world bank, you are required to send our official allocation security access code charge of $205 that will enable the fund in our gazette system to start reflecting to your western union location center immediately, bellow is the informations of how you will make the payment.

Ktu/[protected], with none allocation security access code.

Note: without the payment of our official allocation security access code of $205, you will not pickup the $10, 000.00. But as soon as you pay the $205 for the fees you access code will be reactivated immediately and you will pickup your fund. Send the $205 through western union money transfer with the information below.

Total amount you will receive is $2.900, 000.00, but we will be sending to you $10, 000.00 daily till the total $2.900.000.00 is completed. Only $205 will reactivate your access code, as soon as you make the payment, your access code will be reactivated immediately. We don't deduct money from our customers fund it's against our banking system, it is available, but you can not pickup until you pay for the official allocation security access code.

But its on hold or we call it on pending, until our official allocation security access code charge is paid, then you can have access to pickup your funds the information are correct it can only reflect to your country when the official allocation security access code charge is paid.

Act to the instructions for the onward release of your funds $10, 000.00 daily till the total sum $2.900, 000.00 is been send to you. So as soon as you receive this mail godhead and make the payment $205 that you can start receiving your fund today soon you send the money earlier you receive your first payment $10, 000.00 follow the instruction for the onward release of your funds.

But with out sending the fee to our key tasted telegraphic (Ktt) department that will final activate your name and your information in the system, the payment in our system cannot circulate to the global net work system in your name. But we are giving you 100% assurance that once the ktt department received the allocation security code fee, the activation will be done immediately and your full information to redeeming your payment will be forward to you at once.

The money will not reflect in your current country that you are now, jeddah, k. S. A., until you pay the clearance allocation security code fees before you can pickup your payment

Below here is the receivers name given to you by the payment of the allocation security code activation department;-

Receiver's name;- — cosmos james
Country; — benin republic
City; — cotonou
Question; — what for
Answer; — allocation code
Amount ; — $205

From desk of mr bruce foster general manager of western union foreign contractor payment office.
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Is this email a scam. Please investigate.

Welcome to western union money transfer.

The western union office cotonou republi of benin. Office cotonou republiof benin.
From office of the western union money transfer. Cotonou
Beninrepublic/address a35 jump express road cotonou.
Website.www..westernunion.com http://site.www.westernunion.com/

Notification*notification*notification!

Hello.

This office wishes you and your family a happy and prosperous new year.

This office did not hear or receive the needed fee $40.00 as we have told you earlier, why?

Hope you still remember that, this your fund of (Usa)$2, 500, 000.00 is long
Over due in our vault and by our rules and regulations, we are not
Authorised to holds or keeps any fund here in our care for a long period of time, order from above.

Now, this office is offering a new year bonus to help our customers to
Receive their fund/money left in this office before entering to our new project for the new year 2012.

We gives you two (2) days to send this needed fee.

Note;once we enter to our new project for the new year 2012, your
Transaction will be canceil and your fund will be transfer to government
Account. Order from above.

This is your another chance. Send this fee now and start receiving your
Funds same day without any delay.

This needed fee is for re-newing and re-confirming of your payment file here for your immediate payment of $2, 500, 000.00 as we have explained to you earlier.

Even in bank sector, any dormant account must be re-activated before using it. Hope you understand this matter very well now.

This office gives you full guarantee/assurance that, once this needed fee is receive here now, your payment file will be re-newed and re-confirmed and your payment will start to be sending to you same day without any delay.

Even the informations, valid (Mtcn) of your first payment of $4, 000.00 is
Here with me now, waiting to be send to you immediatly affter your payment
File is re-newed and re-confirmed here.

This is your payment informations of your first payment of
$4, 000.00 with valid mtcn, but is picked up now by this office
Because since your picking up informations is in internet many
People is going for the fund which is not their fund.

This office will resend to you another new picking up informations with
Valid mtcn which you will be use in picking up your fund immediatly affter
You have send this needed $40.00 now ok.

Track this fund with western union website now; (
https://wumt.westernunion.com/asp/orderResults.asp?country=global)
And confirmed its picked up by this office.

Sender’s first name. Eric

Sender’s last name. Paschal

Mtcn: [protected]

Amount — $4, 000.00

Kindly send this needed fee as quickly as western union office or money
Gram office open in your country today.

Do act fast.

Call mr gary nelson with his direct phone number — (+229-[protected])

Conditions of sending your fund to you.

(1) your fund will be sending to you $4, 000.00 three (3) times per week till
You receive the total fund of $00, 000.00

(2) only you have the access in picking up your fund.

(3) you will be picking your fund from any western union office of your
Choice.

(4) once you pick up your first fund another new picking up informations
Will send to you till you receive the total fund.

Kindly send this needed fee as quickly as possible today to enable us to start sending your fund without any delay.

Get back to me now.

Stop delaying this fund here.

Note;once this needed fee is received here as I told you, this fund will be released for you to start picking it up from any western union office near you same day, $4, 000.00 three (3) times per week till you receive the total fund of $2, 500, 000.00

Payment only by cash.

My dear, bear in mind that he who looks into the future with the eyes of
Fear, will see nothing but failure. What you hear determines how you think, how youthink determines how you behave and how you behave determines what you
Become.
Our future is too good to be ignored.

Contact our payment office,
Foreign operation manager — mr gary nelson
E-mail;[protected]@gmail.com

Stop delaying this fund here.

Send this needed fee $40.00 now through western union office (Or) money
Gram office with the informations below:

Receiver name:... Machi uwadiegwu

Country:... Republic of benin.

City :... Cotonou.

Text question:... For what

Text answer:... Fund

Amount:...$40. 00 usda

Mtcn number...

Sender's name...

We are waiting for your uegent response to enable this office know your
Arrangement for the payment. You call us for more information on this cell
Phone number: (+229-[protected]).

Note;do re-confirmed your full contact informations with your direct phon
Number.

Best regard,

Contact person:mr gary nelson.
Foreign operation manager
Western union office benin republic.
Email;sggbe. Western. [protected]@gmail.com
Phone; (+229-[protected])
Code of conduct (505)

Western union

I initiated a money transfer with Western Union using their new WUPay service. You set it up like a bill to be paid using your banks billpay service. I have two money transfers that were dated to be paid on 10/31 and 11/2. My bank website says both transfers have been paid, however, WU is still saying that the money hasn't been released. I've called WU four times and have spoken to a half dozen agents that sound like they're in the Fillipines. Each agent asks me for the same info every time and I end up being transferred to an unanswered phone. My receivers have been waiting over a week for money that was supposed to take 1-3 days. Extremely poor customer service and I've got $300 that nobody at WU can account for.

The branch Western union in nelspruit Mpumalanga South Africa said they can't give me my money because of my three names on I'd But their system shown only two names Please contact me urgently [protected]

I was trying to send money online and was redirected to call on the main line. Once I called the main line and gave out all my information I was redirected to go to a nearby Rite Aid or Von's to do my transaction. When I arrived and once again had to give out all my information again I was very surprised by the information they were requiring. I was standing in the middle of the store having to give out my personal information (Drivers License and Social Security Number) with no protection. Western union states that they take consumers protection seriously and I do not see how this was protecting us in any way. I did give out the information anyway, but had to call and give out my information once again due to their mistake in the system. This time I was very upset.
Once I left the store upset and worried about my security and for other consumers, I contacted western union in hopes that they would somehow give me security and try to take my concern into consideration.
I called Western Union to speak with a Supervisor. Of course still very upset, I tried to explain to them what had happen and the Supervisor by the name of SANDRA who claims "THEY DO NOT GIVE OUT THEIR LAST NAMES", instead of trying to calm me down started to RAISE her voice and YELLED back at me while cutting me off in mid sentence.
I do not understand how this kind of customer service is allowed! Especially when speaking to a supervisor you expect them to be more considerate and understanding with your situation.

I made the mistake on 7th October 2012 of attempting to utilize Western Union's WU Pay service which is funded by one's checking account bill pay system. I sent two payments one for 500 and the other for 600 dollars via WU Pay and to this day, 17th October, the payment to the receiver who is in dire need, has not yet been released! What's worse is that you cannot phone WU Pay support directly, but you must rely on only e-mail and on the chance probability that you'll be by your phone when WU Pay Support actually phones you upon reading your e-mail. When I tried to get through to WU Pay Support via Western Union's customer service phone number, they kept telling me that it was impossible for me to be transferred to WU Pay Support, I could only contact them via e-mail or chat, and I have yet to be able to utilize the chat function of Western Union's website. I will never, ever attempt to use Western Union again, I'll just trust in Xoom, which all my friends have had better results with, and it's actually considerably less costly than Western Union's exorbitant fees. I hope my message helps you avoid the untold delays and hassles I've experienced by Western Union, who are experts at floating your cash for many days before delivering if ever, on their promised service. Stay away from Western Union if you can help it! :?

Sending Money-In-Minutes using my online account and a credit card for payment rarely works for me. I have been sending small amounts of money (around $25 to $100) to a young person that I am helping. While go in person to an agent location (or a Rite Aid store) and use cash it works fine. Then I set up an online account so I can send Money-In-Minutes from my computer using my credit card(s) for payment. When I do that, only about 1 out of 5 transactions go through. I can't figure out why. I get a message to call Western Union and I do that. They always say that, for security purposes, they need a phone number from me. But, no matter what numbers I give them, they then say they are unable to verify that phone number with the "third party service" that they use. I give them my home number, my work number, the phone number associated with my credit card accounts, etc. but they always say they cannot verify the information and decline the transaction. I have excellent credit, the credit cards are all valid, etc. So, the bottom line is that I can't get the online Western Union account that I set up to work for me, and I can't find out from them why it won't work. This is all for money being sent within the United States and within the State of New Jersey. Very frustrating.

I sent money via Western Union a month ago. Money was held, no explanation. When inquired with the Kroger location agency where the fund was sent, they provided no explanation and called and connected me with the Western Union agent who was not clear and had given me a wrong telephone number. Contact via their website does not send and the tel. numbers often hold for a long time.
Finally I talked to someone after multiple attempts and obtained an email address and sent letters and copies of IDs.
I'll NOT use Western Union and do not recommend it.

Western Union has confirmed 3 money transfers with MTCN #'s & cancelled all at their convenience. I spent hours on the phone, everyone I spoke with had some type of accent, which matters little since they all said the same repetitive, scripted responses. Supervisors or not, No one would help me resolve the problem. I have sent the same amount to the same person every month this year, I was told it was a Western Union decision. A elderly woman (a relative) in Jamaica has gone hungry, because Western Union decided not to let her receive the money I sent 3 times in the past week. Who is accountable for the choices Western Union makes? I have spent the day looking at ALL the online complaints, especially the denials from unsatisfied customers. W.U. seems to support scams and deny legitimate money transfers. But the one universal fact is POOR CUSTOMER SERVICE! Now I get to wait for the $1, 000.+ to find it's way back to my bank acct. (Plus the bonus of having to be charged for a service I did Not receive!)
I do not have enough words to express my anger, frustration and disappointment with Western Union!

A fraudster in Nigeria asked for money transferred via Western Union as they all do. SWIM trusted Western Union and believed their claim that identity is safe and protected and security is very tight, and wanted to test the scammer. So SWIM sent online via Western Union a very small amount of money, totally different than what the scammer is expecting. SWIM also gave the same security question instructed by the scammer, but changed the requested answer to something totally different, and unknown to the scammer. On the same day, SWIM received a very angry reply from the scammer in Nigeria, as one would expect. However, SWIM was shocked by something unexpected: The scammer told SWIM what the real amount sent was, and what the real answer to the security question was, and had all the details of the transaction, which he shouldn't have a clue about, as they were all changed by SWIM during the online "secure" transaction process, and never passed on to anybody. Now tell me, how safe and secure do you think transactions with Western Union are?

Rite Aid has a Western Union store inside them.
but, is not a problem, the thing is that they has a Western Union services using a phone instead of a normal form that is really awful why? because is taking more time, more expensive and difficult to dealt. Wrong opposite of what western union rite aid fliers says. for any reason this is not working properly. This service is not really working well. rite aid lose my business using a western union services, this new phone service is SUCKSSSSS!

I spent my ENTIRE day with Western Union instead of at work. 1) I went to 6 locations where it was out of order/they only accepted cash, only did money orders, etc. The reason why I went in person is so I could minimize any variables with verification, etc. 2) When I finally get to a proper agent I was transferred several times on their agent phone (~8) and was told all types of incorrect information, having filled out a complete form 2 separate times at this point. I get a receipt and think Yay! At least it's done. No such luck. 3) I am told to call for an insulting interview. The money is for my husband, who is leading a group of young people in an organization that we run, so he can pay for transport, lodging and staff. I am told it is determined to be fraud so they cancel everything.

Irate is putting it kindly. Nobody at Western Union seems to have any authority except the ones who secretly and arbitrarily block you. I explained instead of fraud it is most likely a woman who is sending money to her husband who lives with her, from an account that is in the name of the organization. What did you verify? What was the point of going in and showing my ID and card and signing paperwork? Please do wait to charge my account if you need to verify me. Airlines do it. Let's find a better alternative that treats people with respect.

Hi good morning I am from brunei I just want to complain regarding your tellers here in bandar seri begawan branch they are so rude when it come to the customers, theirs a queue but why is that when somebody message them through there cellphone they will accept it and they will serve them first they will just give extra $2 how about us those who line up out side when we are complaining they said if you don't want queue be a member of unqueue is there any policy like that in western union? Hope the boss of western union will take action about this because we truly trust this money transfer.

Hi,

I scheduled a money transfer via western union online. I went thru all the steps required and been told I had to wait to days and the confirm a code tha will be posted on bank's transaction. After 2 days I got the code, my account is debited with 700$, but when I go to western union and log in, they tell me the transaction was cancelled. I call and speak to validation department to some Brandon supervisor ID 665, and he tells me transaction was cancelled by "business decision".
Funny is that he recommend me to go to western union agent in person, but they are keeping the money till July 12. So they are keeping my money into their account without my consent for 8 days or more, and now I'm screwed cause I need ed to do the transfer very soon.
I'm not sure if u can help me but at least I want to inform other customers son they dont get scamed as I did.
Regards

I bought this debit card specifically to pay pcs phone company. I put $40 dollars on the prepaid card and the bill was 33.75. I called pcs to pay and it was declined. I called western union cc customer service and asked why and they told me the company was charging an extra $15 in tolerence fees! I called pcs back and they said they had never heard of this before and deal with prepaid cards frequently and never had a complaint about charging such a fee its not them they are only trying to charge the $3375. So I called back western union and got the same runaround I told them I would like to withdrawl my money from the card as I never would have purchased it if I new about such a fee at it wasnt disclosed in the pamphlet and they will not let me take my money off! This is a horrible way to keep ur money bc with them charging this even though it does go back after a couple days I will never be able to use the full 40 I put on the card! And my bill is still not paid since $40 wouldnt cover the amount I owed n this fee!$33.75.

On 25th of may 2012, my fiancy send me money from china, name yand xiao through western union money transfer amount $7760usd, I went to the western union outlet as the receiver to receive the money, the oulet offich is inside mynews.com jalan bukit bintang near pavilion in kuala lumpur to cash the money with my passport, I ask the counter man there that I want to cash out money I menetioned the amount, he answered me and saye yes, fill up the form, and I did fill up the form and pass it to him, after collected all the information and put in the system, he told me sorry the system is down, try another place, so I left and went to cash point at midvelley, I fill up the form, and and pass to them, when they process they told me that some one has cash out the money at another branch western union outlet, with thesame my name, I was so mad and angry, they said is true, I should go back to my fomal place, I went back there and asked them, who cash out the money after u told me the sysstem was down, they told me that they dont know any thing, I ask the boy again, who remove the money, they said I should walk out, I ask again, may I see the picture or passport copy of the person who cash the money, they mad at me, I was intimidated. I called the sender to loadge a report, and after tracing, the hq western union said the money was removed from the outlet, till now I cannot see the money, they dont want to admit, this money is amost rm230, 000, how come mynews.com company company can do this to customers, this is fraud, please help me this is the: mtc number:[protected] sender name yang xiao receiver name marvin haley. Every outlet now is seting up western union offices for all these purpose, one of my school mate has share a similar experience again, they will first tell u the system is down, they have another agent they will pass out all the information you gave to them, they will edith it and put the name, and use fake id or pasport to collect the money. What kind of life is this? Why people can do like this to thier fellows, this is my email adress [protected]@gmail.com

Send money to so in England with cash via Western union agent at A & P 610 Columbus Avenue. Clark miss spell is letter. Phone call from Western Union agent Customer protection department asked for ss number, relationship with receiver, last time seen receiver, what is the money for? I said Food then she keep on asking why and she want to make up her own word for the answer- living expense and ask why he is in England . It is getting ridiculous. Felt like I am a criminal, I had shown 2 photos at the western union at the super market, what else do they want This women on the phone is so rude and she may not be a citizen in this country who does not even speak proper English, just too much a harassment. Her id is 548 Myleme. I am giving them money for a transaction which cost $136. I had spent over 2 hours for nothing but harassment from these ignorant stupid people. Dr.C

I had a money order from Western Union that was given to me. In waiting to deposit it (I had just moved and my bank was several hours away), I forgot about it. I didn't read the "fine print" on the back of the money order so when I did try to deposit it over a year later it bounced and I was hit with some banking fees.

I called the 1-800 number, spoke to "Edmund", and found that the money order depreciated. Apparently it was "company policy" to charge 50 cents per month on the total value of the money order. Then "Edmund" told me that I'd have to print up a form, get it notarized, send it and the money order to the office in Englewood, CO. While this was frustrating enough, "Edmund" kept interrupting me when ever I tried to ask a question or explain that I didn't have the money order as I had deposited it. I asked him several times not to interrupt me. Furthermore, I gave him my email address so he could send me the correct form. I still haven't received it. I am frustrated and not happy.

Even though it may be their policy, I don't agree with the terms of the contract; I think they could improve on the service they provide and their employees should have customer service training. My brother purchased a money order from the post office and didn't have this problem. As long as this policy continues, I recommend against using the service. Use personal checks if possible or buy a money order from the post office.