Western Union
Reviews and Complaints

Western Union is rubbing and overcharging people in need. Western Union charged unheard of $100 for transferring $1000 dollars from the United States to Czech. I called to Western Union and asked how much will transaction cost to transfer $1000 from the U.S. to Czech. I was tolled $8 dollars. When I send the money the Westen Union instead sending money in dollars Western Union sent them in Czech currency. Moreover, the Western Union applied draconian exchange rate so the overall transaction cost was approximately $100. People, do not use Western Union, they are thefts.

I’m complaining strongly on behalf of a good friend. I’ve seen the effect on him over the past 2+ weeks with all the stress it’s caused! It’s DISGUSTING that neither Western Union (when he’s spoken with them on the phone several times) nor the Pawnbroker agents of yours in Bexleyheath Broadway, Kent DA6 will accept any responsibility for your cock-ups! The incompetence of the silly girl in the Bexleyheath Pawnbrokers is just staggering and I’m lost for words on this! This girl or woman who dealt with my friend Mr. Ian Wade (on 2ndAugust) was what kicked this whole unsavoury business off. Now for an English lady she SHOULD have known that When he showed his driving licence his name was clearly stated as WADE. That name is grammatically correct and makes sense. Yet this woman (whose later admitted her mistake) put WADW instead on their details! This is bad on them but NOTHING is being done about it to return Mr. Wade’s £200 to him which is HIS money! Today he’s telling me that Kelly (who was meant to be helping him incidentally) at the Bexleyheath branch has REFUSED to change his name details to the correct format of Wade and she’s also refusing to verify him on the phone to W.U.! It was their foul up to begin with. So how come you’re employing such terrible agents?

Mr. Wade tells me that WU are also batting him back and forth like a tennis ball in insisting that he deals again with those awful agents in Bexleyheath who are supposed to be “Paying him out”. Yeah in your dreams! They just don’t care! Mr Wade is bringing his slip down as proof soon which we’d be happy to photograph and send as proof to you when this trouble occurred. But we also think it’s deplorable that the main WU offices on the phone in which Mr Wade’s been in regular contact with are REFUSING to help him as well.! They just don’t care and keep pushing him back onto Bexleyheath and yet Bexleyheath won’t deal with him now and are apparently suffering from a bad case of compassion fatigue. But it’s his money! When he rings into your offices he’s being pushed around from pillar to post AGAIN. All your lot had to do was to change a W to an E for Heaven’s sake! This is ridiculous and unacceptable! Mr Wade thought he was dealing with professionals not a bunch of comedians. Oops - I take that back because most comedians are very professional and good at what they do.

Mr. Wade has been promised compensation for what he’s been through and the distress it’s causing. He has asked you a few times on the phone and this has been agreed. But you should be held to this agreement, as well as the £200 of his own money which Mr. Wade needs returning thank you. It’s the least you can do for him, otherwise we’ll have to take this matter to the Ombudsman.

Yours Sincerely,

Mrs. Debbie Winfield [protected])

For and on behalf of the ignored :

Mr. Ian Wade,

205, Raymond Postgate Court,

Tawney Road,

Thamesmead,

London SE28 8DR.

Hi Western Union Team,

I am filing this complaint for money transfer, which was not picked up, however, in your system it is recorded as received.

Details of transaction:

MTCN: [protected]

Transfer date: 26/07/2022

Amount: 3786.91 AUD

To be received in: 2500 USD

From: Australia to: Egypt

The recipient went to the branch in Kafr Elsheikh to pick up the money and was told that the system has issues and was told to wait. When he approached the agent again was told that the money was already picked up.

The receiver filed a case in Egypt:#[protected]. I filed two complaint cases from Australia: #[protected] and #[protected].

When the recipient went to retry to pick up the money again (as was told after the complaint), he was told that there are no details for that transaction at all on their system.

Would you be able to follow up this case please?

Regards,

Wagdy Elgeezawy

The money sender from Australia

On June 26 2022 I transferred $9k+ via Western Union to Philippines. The WU operator cancelled my transfer over the phone without reason and said I will be refunded in 7 business days. After 7 days no refund so I phoned back and was told my transfer will be escalated and they created a case number. After multiple phone calls I was told money was refunded on July 6 and to wait another 7 business days. 7 days past no refund. I phoned back and have been told another case number created and the transfer was again escalated to back office team. Tracking on my transfer states, "In progress" yet the MTCN has been cancelled. I'm out of pocket $9k+ and extremely anxious over this process.

Case numbers [protected] and [protected].

I requested a transfer with Western Union from my bank in the US to my bank in Mexico so I could pay some bills. The money was taken from my US bank account the same day I requested the transfer and it is now 9 days and no money received in my bank account in Mexico. I called Western union and they promised me it would be there yesterday - 8 days after requested and it is now 9 days and no money. I spoke to them again and now want to investigate. This is the second time I have had aproblem with Western Union and regret ever using them. Xoom and other services get money to a bank in 24 hours. DO NOT USE WESTERN UNION> I just found out the are rated 163rd of money transfer companies and have too many unhappy customers.

I have been sending money with WU for over 5 years without no problem and bam, last week trying to send money urgently to my relative and was unable to do so. Contacted the GCR and then received an email saying I am no longer allow to use their services and they are unable give me an explanation. This is bad practice and I am now going to take it further and contact the Financial Ombudsman. Even if the outcome works in my favour I will NOT be using WU again.

WU has got too big headed and treating their loyal customers like crap. There is always an alternative and I will be using it!

Shame on you WU.

Dear sir/madam

I transferred a sum of 21 Euro to an Account no. in Turkey which is a journal processing fee for my submitted article. My tranfser detail can appear by tracking no. [protected]. It was kept on hold for some days, however I had to send it in a week.

Western Union asked me for more information like my national identity through my passport. Currently I have my national identity card issued by NADRA/Govt of Pakistan. It shows my picture and my national identity card number. My receiver name is Halit APAYDIN who is editor of

Journal of Agricultural Sciences

tarim. bilimleri. [protected]@ankara. edu. tr (email) in Turkey. I have to send the amount in account No.

Bank: Ziraat Bankası Beşevler Branch

City: Ankara

Account holder: Ankara Universitesi Döner Sermaye Isletmesi Ziraat Fakultesi Birimi

IBAN:

USD : TR [protected] 5056

TRY : TR [protected] 5045

My own information

Name: Muhammad Waqar Hassan

CNIC: [protected]

Cell: [protected]

Adress. Department of Entomology, Faculty of Agriculture, Baghdad campus, Islamia University of Bahwalpur, Pakistan

Residence. Room no. 02, foreign faculty hostel, bagdhad campus, islamia university of Bahawalpur, Pakistan

URL address of my job in Pakistan can be found by right clicking on this link: Dr. Muhammad Waqar Hassan - IUB - The Islamia University of Bahawalpur

I shall be grateful if my transfer is successful while money has already been deducted from my account.

My permanent address: Mohalla sheikhan Taunsa Tehsil Taunsa District Dera Ghazi Khan

On June 25th, 2022, went to Walmart to wire money to my girlfriend to go to her brother's funeral services.

Money was sent through western union from a Walmart in Alabaster, Al. At 11:35 a.m. after the transaction was completed, I sent my girlfriend the MTCN# to pick up the funds. She said that once she tried to pick up the wire transfer was told by Walmart money department that it had been canceled by the server and should contact the sender of the problem. She interns contact me of the current issues and I then contact the number on my receipt and was told the MTCN# had been cancel and I would receive a refund with a different number to get pick up the refund. Only to find out after several attempts that the money had been refunded to someone other than myself. There's a BIG problem here that need to be fixed with this stealing monies of Innocent people. Foreigners are in these offices an taking over America.

My name is Randolph Dias I have used Western Union to send money to my son in Texas he is disabled he was hurt in the army. I tried to send money to help him and they said no... Then I tried to send money to my wife in the Philippines for my father in law for his funeral and. Again they said no please help me [protected] please call me thank you tried to send money 6/16/22 and 6/17/22 I am not doing anything illegal my family needs help so I was trying to help my family first was my son second was my wife and now your company denies me to send money to my family

Money was transferred from the US to Mexico to cover rent and deposits on an apartment rental. Western Union made me split into two transactions. The first went through right away the second got stuck. 3 days after the transfer and after many many calls to Western Union I received an email they needed my social security number photo of my card and photo of my ID. This was to be sent via email.

First of all, email is not a secure form of communication for these types of documents. Second This information is going overseas and frankly, there is no trust this information will be used and protected in a business way.

Prior to receiving the email, I was told that the money had been released to the receiver's bank after business day 2. So the company lies and misrepresents the truth in addition to their lack of customer service.

Their website states transfers are completed within moments to 1 business day. All of this is a misrepresentation.

I will try to describe what happens to me when I try to send money to Italy.

1) The first time I used your company, I was amazed at how simple it was to send the money, it arrived three days later without any complications, I was amazed.

2) After a week I sent a second time, but I was wrong, I deposited the money in HSBC bank, and sent it to your company, which was dissatisfied with the negativity, the money was not ready/available, refusing the Transfer. ( my fault )

3) The next day I tried again, but I was denied again, to finish completing the form.

4) the day after the same as No. 3 (continuing the following days with the same result)

Since I am a wealthy 72 years old, with no debt or bankruptcy, on my shoulders, I keep asking myself why this company rejects me.

Regards

Bertini Alessandro

i spent a good portion of my day, running around and talking to the phone representative on the phone. I spoke to the person and they tried to tell me I could not change the persons name to whom I was sending the funds to. I sent the funds Monday. The person went to get the funds Thursday. The name was incorrect.(just the first name.) I was to go to Western Union to correct the first name. The person on the phone told me that I couldn't change the name of the person to receive the funds. I have dealt with Western Union before and I have never heard anything so ridiculous. They told me I had to get my funds back, hence then forward them again. Which I would have to pay another $50 dollar fee. The money was already there the person could have been able to get the funds and we both could have been done with it. This person kept insisting that I get the funds and start over. That did not make sense. The funds were already in play. Why go through all that again. I had MTCN#. I went to another Western Union and they went to change the name but could not get into the system with the MTCN#. They also told me I couldnot withdraw the funds and turn around and resend it. I would have to go somewhere else to send the funds. That's crazy. Needless to say i went some where else. Before I arrived to this particular establishment I called and put in the MTCN# and it told me the funds were ready for pickup. After I talked to the person, I called the funds were ready for pickup. So why could the name not be changed for the person to pick up the funds.I went inside the office and went on and withdrew the funds while the person was withdrawing the funds I told myself ask them can I change the name. They told me I could. I wish I had asked that first. They informed me that it would not have been a fee. When I finished withdrawing and sent the funds. (At the same establishment)I had to pay the $50 dollar fee again. They were realy nice and even apoligized for the day that I had. It took me from 11:15am til 2:32pm to finish that transaction. The person to receive the funds, waiting for the funds the whole time. I called them to give them the MTCN# and told them why it took so long. They said the person on there end told them all I had to do was change the name also and would not have to pay another fee. Total I went to four different locations. The first two the computers were down.

Money sent was blocked and no notification was sent to date. I was informed of the failed transaction the following day by the intended recipient. Despite not breaching the threshold $10,000.00CAD limit set by FINTRAC and other applicable laws related to money laundering, terrorism financing and other criminal behaviour in Canada - my money was frozen and is currently held with no explanation.

I will seek legal recourse of my money is not released to me soonest.

I used the Western Union service located on St. Joseph Boulevard, Ottawa Ontario, Canada to send $700.00CAD, yesterday, 2 May 2022. The MTCN for this transaction is [protected]. Previously, I've sent approximately $3000.00CAD on several occasions all to the same recipient. The total amount sent to include the $700CAD that was blocked is well below the threshold (~$3900.00CAD) that FINTRAC and other Canadian government entities require to be reported.

During the conduct of all my transactions, two government issued identification cards were taken, and at least one each transaction was photocopied, to include my Department of Defence card. At no time did I breach international or local laws and yet my transfer was cancelled without notification to me - the sender. I was notified about the blockage by the recipient today, and after several unsatisfactory calls, the Western Union client service personnel failed to explain what the status of my transaction was at the time of calling and when I can receive my refund.

If my money is not received soonest I will use all available legal measures to seek financial compensation for the unexplained delays and my wasted time.

I inquired at Western Union to obtain my money order history. The branch I obtained the money orders is closed.

Via the customer hotline no one is able to assist. I submitted a written request as well but you can only inquire about a 1 month history which I have not received.

I tried to file a complain with the complain hotline. The call drops or no one picks up

I urgently need my money order history for an IRS audit

Sincerely

Tanja Burkl

[protected]

I registered with WU nearly 3 years ago but got blocked on my first transaction despite been given the assurance that my documents were verified without any problem. I keep getting this message-WE ARE VERIFYING THE SOURSE OF FUNDS YOU PROVIDED AT AN AGENT LOCATION. I have been back to the agent, it still does not let me send any money. I don't know what kind of service you offer if it cannot be resolved in 3 years. I would appreciate if my account was unblocked so i can make use of your service,

Not a happy customer.

R Mohammed

email - [protected]@yahoo.co.uk

Dear Team

I was waiting for money transfer from my wife account MTCN [protected] on Dec.11/2021

I went to Olaya branch they refuse to handover the money because of the transfer was registered under my first & last name only while they are asking to have full name and my wife tried to contact the bank but she can't

i will share my ID and wife ID

Ragheb Touqan

[protected]

[protected]@hotmail.com

I sent funds several times ot my wife's account in Brazil and suddenly it doesn't work anymore. We want to purchase a home there for my wife one I pass on.

It worked well for me but now I am blocked without reason and none of the four agents i Have talked to can help me.

Dear WU-Team

I've just tried to send money to my business partner in Ghana, who asked me to return his money to invest it ib his house for a sales and meeting room.

At the WU SBB odfice they told me at the end, that there is a refuse on my name for sending money.

My name is Bernhard Erwin Sarbach from Switzerland.

Pls explain why my name is blocked to send money to my business partner.

Waiting for yr good news y return

BR

:Bernard

[protected]@gmail.com

on sunday the 13/02/2022 I transfered 250$ to turkey, my transfer was canceled and was said that I am not alowed to use the western union service any more

can you please explain to me what is going on?