Westinghouse Electric review: Non existent support and warranty service 58

Bought a 37 inch LCD TV (LVM 37w1) a couple of years ago and the screen recently started going blank (sound is still on). Turning it off/on worked for a while, but now it is happening more often and the off/on trick does not work as often. Called Westinghouse customer support. They also tried to have me contact a "service center". When I asked for part numbers for various components they told me they did not have that information. So in general I agree with all comments here. NEVER a TV from this company.

Westinghouse has become a company with no morals. We have the same problem. Bought new a 32" LCD from Walmart and 2 1/2 years later, trash, no picture, all sound. Had warranty service on it within 2 years after we bought it for the same problem. Called Customer Service and they said that they were sorry. I replied that Yes, you are the sorriest people I have ever talked to. $7oo thrown out to the driveway gravel. Fowlerville, Mi.48836

I own a 47 in Westinghouse LCD The picture also goes black, the only resolve is to un plug the TV, wait a few seconds and plug it back in. I have placed a box fan behind the TV and the picture stays on. I also spoke to Customer service and had similar issues getting assistance. Problem unresolved!

I wish I had come across these reviews and comments before we brought two (2) Westinghouse 37 inch tv's for 2 of our guest rooms. Worked fine when we brought it. Turned them off to only turn them on again a little over a year; to discover they wouldn't turn back on! Ridiculous! Called Westinghouse Customer Service and what a waste of time. Something must be done to put a stop to these crooks! Anyway, we took both TV's to a nearby shop. Was told they both needed Main Boards; that Westinghouse doesn't have any replacement parts for any of their TV's; therefore we are at a lost. Money down the drain. Both TV's were pluged into surge protectors. Thank God, we decided to turn the TV's on before hosting guest. Now we must shell out over a thousand dollars to replace two tv's. Westinghouse will never, ever get a dime from me again. I will no purchase any products from the company Westinghouse. I believe they know of these problems; yet this is what Corporations do to the public. I plan to put them on the Wall of Shame at my Facebook and every where else. Including writing a opt pieces of my ordeal with a couple of city newspaper. It's time we the public stand up against the corporate world that continues to bleed it's customers and the moment they go broke, they look to us for bailouts. It's time we the public are bailed out by our government against Westinghouse - I too will contact the attorney general and file a complaint! Thanks for allowing me to vent.

I have a 32" LCD, think I bought it in 2007 at Best Buy. It just recently started to go to a blank screen -no sound - and I have to wait a while and it will go back on after I shut it off completely and keep trying to put back on, but continues to shut off when it wants to. Blank screen, blue "on" light at bottom stays on. Looks like I won't bother with Westinghouse...live and learn. It's too bad there wasn't a recall or if Best Buy new about this crappy brand they should have contacted their customers. Hopefully, they've stopped carrying their products. I will be sure to do my research before the next purchase! It's too bad the little guy gets screwed all the time.

this is becoming a virus to everyone that purchases this unit (westinghouse). To those people that spent good money on these products, i went through the same thing. Theres no point for manufactures to produce electronics that for the middle class to spend hundreds of dollars to have complaints. I am a student at San Joaquin Delta College in Stockton, California majoring to be an Architect and i surely know that spending this much for a tv is an investment for entertainment. Ever since i bought the tv i couldn't spend money for my needs. If we all came in a group and confront the company they would have to grant our claims. i believe having good products makes the consumers happy and having a steady price makes the economy fair to everyone. I bought the tv in black friday in 2010 and i assuming that i got a good deal became a stress to watch my favorite shows after a long day from school.

--Daniel Reza

I think if people would contact Walmart, and other box stores about sorry TV's that they are selling it could make a differance . When you think about the high volume of TV's they sell, you know they couuld make an impactwith Westinghouse on their lousy TV's.

The absolutely worst company to deal with ever in life. Even when you call the [protected] Pee Wee Herman come on the line and just laughs his ### off, meaning your a stupid consumer for purchasing a Westinghouse product. You can talk to anyone and there is no customer service person that can do anything and managers "For get It". I have never seen so many complaints about a company in my life because I thought I was buying a quality product from Costco, what a joke. Everyone please stay away from WestingHoe.

my son bought me a tv a year ago and the other day the picture went out after a year you are out of luck if something goes wrong i didnt know a TV only lasts a year i cannot afford to buy a TV every year your customer service is terrible thy told me we can do nothing about it because its 2 months past the year.

I have the same problem, sort of. I also have a LTV-30W2 32" LCD Flat Panel and it recently went bad. I tried several TV repair shops and no parts are available for this TV. After reading these complaints, I actually consider myself lucky. I bought this TV in 2005 and it has run continuously for 7 years as a computer monitor without fail. As a rule the TV would be on standby when not in use, When I would wake it up, the screen would sizzle and then fade away to a black screen. I unplugged the TV and then plugged it back in and the screen was fine after that. I did this for about a month, so I decided to just leave the TV on and let the computer go into sleep mode when not in use.Then one day we had a power outage and when I turned on the TV it would not stay on no matter what I did. I have since bought another brand and will use it as a computer monitor. 7 years was a good run for this TV and I was ready to purchase another one until I discovered it was like a Bic lighter, just throw it away when it is used up. That is a sad philosophy on the Mfg, but that is typical of most industries. I am still going to try and track down the parts for this TV though.

I'm at my wits end, Its the first time I ever paid this much for a NEW refrigerator. Westinghouse side by side Model ED2LHEXTD10 once again I put a small jar in the condiment door shelve and it comes crashing to the floor. This is the third one that the container just breaks off and everything fly's to the floor, did I mention 3rd time and each one is $43 that is crazy what happen to quality, seems to me they make stuff flemsy so you have to buy parts or a new refrig.

It was a simple fix for mine. I pulled the removable cover off the back at the very top where the ribbon connector from the board connects to the back of the LCD. Compressing the locking tabs and gently disconnecting the harness I cleaned both ends of the harness and connector ports with a very small amount of residue free compressed electronic cleaner which you can purchase from and auto parts store or walmart in the automotive area. Then I blew out the connections with a static dustor. Reconnected the harness put the covers back on and put the cover back on. Presto no more flashing off and humming. Also as an important note leave the tape off that holds the harness down on the back of the lcd. This applies too much pressure on the connector due to its location in my opinion and transfers to much heat into the connector. Hope this helps folks.

I have the same problem as well. I too wish that I had read these comments before I pruchased a 46 LCD that I was able to use for only 7 months. The screen went blank and the TV would not power on. I called and finally got someone to answer the phone and was told that I had to send the TV to the repair center in California. I live in Tennessee! They emailed the prepaid label and now it has been two months and I have not heard from them, cannot get anyone to answer a phone (it goes to voicemail and then tells you that the mailbox is full and goodbye), and they will not respond to emails. I wish that there was a way that we could tell the world how horrible Westinghouse TV's are. This is the second one that has failed on me. The first one dies after just under two years. I had such a hassle that I got my own repair person to fix it. Tell everyone that Westinghouse TV's SUCK!

We had a new Westinghouse 40" LED TV for use by our calling room staff as a training tool. Two months left of the warranty (Sept. 2012); the unit dies. I called Westinghouse to obatin warranty service and after submitting the paperwork, I was given a case number. Two days later, I received the prepaid shipping label via e-mail. I packed the TV per their instructions to have it shipped to Texas in early October 2012. (Apparently, the private shops here in CA are not good enough.) It was received and determined the TV was not repairable; that they would send a tracking number to me within 12-14 days for the new replacement TV. OK, no problem. I went on vacation and upon my return, nobody had contacted me from Westinghouse. No e-mails, no calls...nothing. I noticed they changed their website around; live chat was gone, among other things. After a couple of weeks, I called them and was connected with the "refund department". I was told the TVs were on backorder and mine would be fulfilled in the ordere recieved. OK, when? The reply was after the first of the year. Totally unacceptable. I requested a refund then. They said it will be "escalated to the corporate level" and I could get my check by the end of November. November came and went, and no check. Alright, fine. I called the corporate office again...and after waiting for 15 minutes on hold with the refund department, I spoke with a "Mr. Moss" who didn't apoplgize; but offered either a 50" or a 40" AND and an extra 32" TV. I said I would call him back - as I had to speak to my boss about this - he is the one that bought the TV in the first place. Mr. Moss gave me his e-mail address to contact him. Well, not even two hours later, my boss decided one the two TVs as a settlement, so I called Mr. Moss back at his extension. No reply, voice mail. I left a voice mail explaining to call me back; as a decision has been made. Followed by an e-mail. No reply either way for a week desptie numerous calls and e-mails. I called back, spoke with "Ramon". He said the checks get processed weekly in batches and mine could be expected by early January 2013. BS! I told him the check is needed now so we can purchase a new TV. He didn't accept the deal Mr. Moss and I talked about the week prior. "That's something between you and him; I can't go over his head." I told Ramon I need the refund NOW; within a week. He explained he's unable to do that. OK, all these conversations are being noted. I hung up, disgusted. Another call, the next day. This time in the refund department, I spoke with "Rob". (All calls take forever to connect with someone...why is this?) He told me he has no idea on when checks go out; I'd have to speak with Ramon, as he is in charge of the refunds. Rob hangs up on me without delay as I'm trying to be polite and explain my frustration. OK...I called back later in the day and Ramon told me he's not in charge of refunds. "I only print out and submit the paperwork." and proceeded to tell me his supervisor "Rynette Kerl" is the one that sends out the checks. Then he says the checks for the 4th (which that's when I was supposed to receive mine) get processed the following week. I told him a few choice words and hung up. I called back and found Rynette's extension (this company is very unhelpful in giving out specific extension numbers; though they have a directory - but tough to use if the person's last name is not known) and left severl voice mails thoughout a week. No reply...none. I finally contacted the BBB and found Westinghouse has an "F" rating. I filed my complaint; see what happens. The FTC will be contacted next. Needless to say; over four months without a TV - TOTALLY UNACCEPTABLE! I personally will never, ever buy a Westinghose product. The worst customer service I've ever have to deal with. Next time, a "real" brand name.

I finally received the refund today. No more Westinghouse for me!

I resently purchased a 40" LCD TV and only after 2-3 days I've had issues with sound. It'll fade in and out for a bit before going out completely for hours at a time. This is our first LCD TV and I'm currently unhappy with the results.

I purchased a westinghouse upright stove 4 years ago. It has the glass-top hotplates. Already 2 of the hotplates are faulty and won't reduce in heat - they stay on at full heat when turned on. I contacted Westinghouse and was basically advised "too bad you didn't extend your warranty".
I would have thought that 4 years is NOT considered as reasonable life for a stove! I might understand if it had extensive use, but I am a single person, and the usage was minimal to mediem at best.
Isn't there something that I can quote to them to try and get them to at least offer to pay for some of the costs?
I would appreciate any assistance.
Regards

My 86 year old Mother purchased a 32" TV, Model # SK32H240S, paying almost $700.00 One month after the warranty had expired there was sound and no picture. A reputable repair company in my area said it can not be repaired. I have been on hold for 30 minutes with their customer service, decided to search reviews on Westinghouse products. Now I know I will not get customer service. Will have to purchase another TV...like my 86 year Mother has the $ to buy a TV annually. NEVER BUY WESTINGHOUSE!