Menu
For Business Write a review File a complaint
WestJet Airlines

WestJet Airlines review: Cancelled flight

B
Author of the review
3:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We booked our tickets to Victoria (flight WS462 on Sept 5), in April 2023, with the help of Infinity travels. Our electronic tickets clearly indicated we reserved seats 9A and 9B but when we checked in, we were no longer sitting together. Absolutely no reason was given for this, but we accepted the change.

Secondly, our return Flight W612 (Victoria to Calgary) was delayed 1/2 hour due to "an incident with a guest". When we arrived in Calgary, we were informed, by the stewardess, to proceed to the check-in desk. We were lucky enough to find the desk, to be informed that our connecting flight to Ottawa had left without us, and many other passengers on flight 462. We were then informed that we had been rescheduled to leave at 9:10 on Sept 6. It would be up to us to find a place to stay overnight. We had only been to Calgary once, 23 years ago, and had no idea where to stay. The service agent said we could "google" for hotels and they would probably pick us up by shuttle. Because we had no idea where we could be picked up we decided to stay at the Airport Marriott hotel. Because of this, we are out of pocket $500.00

Desired outcome: Refund the cost of our hotel $447.96 and meal $70.00

0 comments
Add a comment

More WestJet Airlines reviews & complaints

WestJet Airlines - bad service 46
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
WestJet Airlines - customer service 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
WestJet Airlines - poor service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
WestJet Airlines - customer service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. WestJet Airlines Contacts

  2. WestJet Airlines phone numbers
    +1 (866) 666-6224
    +1 (866) 666-6224
    Click up if you have successfully reached WestJet Airlines by calling +1 (866) 666-6224 phone number 0 0 users reported that they have successfully reached WestJet Airlines by calling +1 (866) 666-6224 phone number Click down if you have unsuccessfully reached WestJet Airlines by calling +1 (866) 666-6224 phone number 2 2 users reported that they have UNsuccessfully reached WestJet Airlines by calling +1 (866) 666-6224 phone number
    Lost & Found
    +1 (888) 937-8538
    +1 (888) 937-8538
    Click up if you have successfully reached WestJet Airlines by calling +1 (888) 937-8538 phone number 0 0 users reported that they have successfully reached WestJet Airlines by calling +1 (888) 937-8538 phone number Click down if you have unsuccessfully reached WestJet Airlines by calling +1 (888) 937-8538 phone number 1 1 users reported that they have UNsuccessfully reached WestJet Airlines by calling +1 (888) 937-8538 phone number
    USA and Canada
    +1 (877) 737-7001
    +1 (877) 737-7001
    Click up if you have successfully reached WestJet Airlines by calling +1 (877) 737-7001 phone number 0 0 users reported that they have successfully reached WestJet Airlines by calling +1 (877) 737-7001 phone number Click down if you have unsuccessfully reached WestJet Airlines by calling +1 (877) 737-7001 phone number 0 0 users reported that they have UNsuccessfully reached WestJet Airlines by calling +1 (877) 737-7001 phone number
    WestJet Vacations
    +1 (403) 444-2446
    +1 (403) 444-2446
    Click up if you have successfully reached WestJet Airlines by calling +1 (403) 444-2446 phone number 0 0 users reported that they have successfully reached WestJet Airlines by calling +1 (403) 444-2446 phone number Click down if you have unsuccessfully reached WestJet Airlines by calling +1 (403) 444-2446 phone number 0 0 users reported that they have UNsuccessfully reached WestJet Airlines by calling +1 (403) 444-2446 phone number
    International
    +1 (403) 444-2581
    +1 (403) 444-2581
    Click up if you have successfully reached WestJet Airlines by calling +1 (403) 444-2581 phone number 0 0 users reported that they have successfully reached WestJet Airlines by calling +1 (403) 444-2581 phone number Click down if you have unsuccessfully reached WestJet Airlines by calling +1 (403) 444-2581 phone number 0 0 users reported that they have UNsuccessfully reached WestJet Airlines by calling +1 (403) 444-2581 phone number
    Lost & Found
    +44 800 279 7072
    +44 800 279 7072
    Click up if you have successfully reached WestJet Airlines by calling +44 800 279 7072 phone number 1 1 users reported that they have successfully reached WestJet Airlines by calling +44 800 279 7072 phone number Click down if you have unsuccessfully reached WestJet Airlines by calling +44 800 279 7072 phone number 1 1 users reported that they have UNsuccessfully reached WestJet Airlines by calling +44 800 279 7072 phone number
    United Kingdom
    More phone numbers
  3. WestJet Airlines emails
  4. WestJet Airlines address
    21 Aerial Place North East, Calgary, Alberta, T2E8X7, Canada
  5. WestJet Airlines social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
WestJet Airlines Category
WestJet Airlines is ranked 32 among 221 companies in the Airlines and Air Travel category

Most discussed WestJet Airlines complaints

bad service
1
(opinions to this review)