I purchased a ticket to get away to relieve anxiety and stress after I loss my mother and broke my ankle to Las Vegas from Winnipeg, MB. I was guaranteed by the attendant that my wheelchair would be waiting for me upon arrival in LV.
It did not arrive until 5 days later. I had a driver waiting for over an hour for me to try and locate my item and he lost out on his other scheduled rides It appeared that it never did leave my origin. I had no means to get around. I had to use my comps for my food to cover a scooter which left me with less to eat. Every morning I was awaken between 6am - 7am with phone calls with regards to this. I suffered anxiety and stress dealing with this and lack of sleep in which my trip was definitely not intended for this. My entire trip was ruined with worry, stress, crying. This was supposed to be a needed get away from all of the anxiety and stress but the trip ended up being a disaster. I want to be compensated for this trip as my husband and I went through hell and back. If I am not responded to, I will have no other choice but to reach out to higher authorities. I know my rights as a paid Canadian traveler.
Claimed loss: Mental stress and anxiety and 2 return tickets