WestJet Airlines review: Customer service

Hello,

My name is Tracey Hodgson and my flight number is LZNFBJ. I changed my flight last November 28th around 8:30 and paid over 400.00 dollars for the change fee.

Unfortunately, I realized I changed to the wrong date of December 28 and not the 30th. Called back this morning and was told I would have to pay another 160.00 for the error. I was hoping I would have 24 hours for a change.

Talked to a supervisor in Customer Service (Corrine) and asked if it was possible to change the date without the extra charge and she was very rude and abrupt and said no its the policy. She informed me I should read the policy before I agree to it. I asked her to transfer me to another supervisor and she said no and I would have to call back.

I called back and I got her again! Yikes! Asked to talk to someone else to hopefully get a resolution and she said no then hung up on me!

Again, hung up me! Shocking! Thinking someone needs to retire!

I will be cancelling my West Jet card and will fly with another airline that can work with issue's when they arise.

Thank you,

Tracey Hodgson

[protected]