WestJet Airlines review: Flight delays and missing luggage

Our flight was supposed to to depart Jan 11 @620 am we got on airport shuttle from hotel and arrived at 520 am to be told that our flight was on January 12 at 6:20 AM. We received the email at 5:01 while we were already on the shuttle fine whatever spent another night at the hotel got up early again to catch the flight and there was an issue that they said it’ll be about 15 minutes which actually turned into two hours then we started to board. We were one hour on the tarmac waiting for the ice to be deiced and then we left we missed our connection flight because of the delay. We spent 13 1/2 hours at the airport in Calgary for the next available flight. We’ve been up for over 24 hours, WestJet was not helpful at all. I’ve had surgery and could not be walking around as much as I did as I was now in a lot of pain, my husband spoke with the Calgary WestJet people confirming that our luggage was going to be on the next flight. finally boarded on our plane that was delayed another 20 minutes got to Kamloops. our luggage was not on the carousel. We spoke to a service customer in Kamloops found that the luggage was still in Calgary. She promised to have it on the next flight to Kamloops, which was in the morning and that she would have it delivered as soon as I got there we got a call at 10 AM stating that the luggage had arrived and they were carrying it out to us 2 o’clock came and still nobody showed up with the luggage called and they stated that yes, it was just picked up. It should be there in two hours. 4 o’clock came and we called again. They said that the luggage was still at the airport and that they will get the airport to call us at 4:30 somebody from the airport called and stated that they would be bringing the luggage to us on their way home. We did not receive our luggage until 7 PM on Monday.