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Dear WestJet.
I have been a long-time WestJet member (WestJet Rewards ID: [protected]) and overall, I am very pleased with your services. This year I booked flights to Rome for myself and my partner Sabina.
For various reasons, we could not return to Vancouver together and Sabina had to return from Rome alone on August 26, 2023, flight WS33.
She needed assistance and she received it at the Rome airport. She was brought straight to the gate and than to the plain door.
Unfortunately, her good time ended up there. When Sabina was boarding the plane, she tripped over a 10-centimeter, unmarked step caused by the difference in the level of the plane's floor and the sleeve. She fell, bruised her elbows, knees, hands, and broke her toe.
It must be admitted that Sabina received very good support from the plane's staff. Nevertheless, the whole incident was very embarrassing and painful.
Sabina suffers from pain in her feet and elbows even now, almost two months have passed since the flight.
As a WestJet member who bought my partner a ticket, I expect that WestJet will provide some form of compensation for us for this unfortunate incident and will prevent such accidents in the future. We hope that we can solve this problem without any legal action.
Regards
Wes Kwasnicki
Desired outcome: Respond to wes.[protected]@shaw.ca or [protected]
