My experiences with Westjet have always been amazing UNTIL my flight on Sept. 24, 2023, booking # WREHAM Flight # WS1116
I chose seat 8C. Seats A & B were occupied by two very large people who should have taken advantage of your program for people who need room.
I was left with 1/2 a seat. They couldn't even put down the armrest.
Flight crew were very sympathetic but unable to do anything because of full plane.
To say this was the most unpleasant flight I have ever had would be putting it mildly.
To add insult to injury I caught a severe case of Covid which I am just fully recovering from. That is why it has taken me this time to contact you. At my age of 74 Covid is not pleasant.
The flight crew recommended that I contact you for resolution.
I think it is only fair that I be reimbursed at least half of that fare as I only had half a seat. Don't you?
Thank you
Ellen M. Versteeg-Lytwyn
Rewards #[protected]
48 Summerhill Dr.
Alliston, On L9R 0S5 [protected]
[protected]@rogers.com
Desired outcome: Refund or credit for half my fare.