WestJet Airlines review: The time we waited at Calgary Airport May31st 2023.

This is not a case of straight flights from Gatwick to Edmonton via Calgary May 31st, 2023. It is about the great concern we had at Calgary the waiting times and the way were treated.

Flight WS 2. Seats 2D and 2F. We left Gatwick an hour and a half late (12:30 pm). England time.

Arrived late into Calgary, rushed to the other side of Calgary airport for our flight to Edmonton.

All was well, people sitting waiting to be call for flight boarding.

Our flight was called, we got up as we were in premier 3B and 3D.

As we showed our boarding passes, we were told very strongly by this female that we were not on this flight to Edmonton, and to go over there (she pointed across the seating area room).

We asked why were our seats cancelled? She would not reply.

We went with another couple across to the sign that said priority seating.

Four couples were in front of us. We truly waited inline for 21/2 hours to rebook.

It should be noted that the nonpriority line had at least 15 groups line up and get tickets while we stood in the priority line. One ticket booth for each.

Our line noticed a male talking to three young persons just off the nonpriority line.

I said I would go over and talk to him about our slow line. Which I did.

I looked at the three young persons and asked if I could ask the west jet male a question. Yes, was the answer.

I asked if we could please have some one else help at the priority line as we had been waiting inline for 21/2 hours with only 4 couples in front of us. Yes, he said.

A female came and played with the computer for 39 minutes but did nothing to help us. Another came at 40 minutes and served us straight away.

We were given seats 1 and 2.

Had to go back to the other side of Calgary airport for the flight at 4:00 pm.

Sitting waiting when some showed me the comment from west jet on their phone. Saying that there was a concern with our flight and time was changed. Now 20 minutes later we noticed the plane was here, however Karan the boarding attendant announced that the two-flight attendance were fatigued and were going home. We would have to wait for a new flight crew.

The captain and co were still in attendance.

Waited, new flight attendances arrived.

Called to board, boarding passes were checked. Got to the sliding doors. Karen called us back. One of the flight attendance was fatigue and was leaving.

Had to reseat. Waited. New male flight attendance came and stood at the side and spoke on the phone for 33minutes then presented himself to Karen.

Boarded the plane in seats 1 and 2.

Captain made an announcement that there was a storm in Edmonton, and we would have to wait.

Two hours later still sitting in this very small plane. When Karen came and made and announcement that the captain and co were fatigue and were leaving the plane. She then stated that the flight had been cancelled and to look on your email on your phone for your new seat numbers for the 10:00 pm flight to Edmonton. As my husband has his work phone his personal email is not on it. Karan said if you did not get a seat number, please see my boss and others for help back up on the floor. As we were in the first two seats, we got of first and were first served. The admin, Karan’s boss and other flight attendance were there to help. We got our seats. I notice straight away we were not priority. I spoke with Karen’s boss (the male). He said this was a regular flight and priority was already booked. Please note we did not look at the seat assignments at all.

As we were getting ready for boarding, I looked at our seat numbers. We were placed at the very back of the plane seat 29E and F. Well, what a very unfair way to treat us. We both know that it was the male I had spoken to when I asked for more help on the priority line (Karen’s boss). He had totally used his power, he was out of line, and a showed sense of shamefulness behaviour.

We left Calgary an hour late as we were told we were waiting for some.

Arrived in Edmonton. Sat and waited for luggage. All the baggage was off the conveyor belt. A west jet female was standing near the empty c/belt with a clip board. My husband asked were it the rest of the baggage. She said that is it. She then said oh, there are two suitcases sitting over there at the baggage office, they came early on another flight. We sat for ¾ hour waiting for our suitcases, why did she not early call out and say if the Kyle’s are here your suitcases are already here. Just shameful behaviour on her

We did make a complaint about Karen’s boss’s behaviour to west jet but was told we would not hear the outcome.

Also claimed for seat concern changes. Got $29.

When claiming for the waiting times. Were told west jet is not responsible for the weather. West jet does not investigate the in between times of waiting times and what transpired why waiting. The whole experience at Calgary airport on May31st was so very stressful and we believe not called for.

Flights:

Edmonton to Calgary. May 12th, 2023, WS 3350

Calgary to Gatwick. May 12th, 2023, WS 1

Gatwick to Calgary. May 31st, 2023, WS 2

Calgary to Edmonton. May 31st, 2023, WS 3225 Were told we were not on this flight.

Calgary to Edmonton May 31st, 2023, WS 3145 Flight cancelled after sitting in plane for two hours.

Calgary to Edmonton May 31st, 2033, WS 289 Sat for an hour in the plane.

Thank you. Patrick and Bernadette Kyle