WheelHero’s earns a 1.0-star rating from 9 reviews, showing that the majority of customers are dissatisfied with purchases.
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Wheelhero drills wheels by hand - You been Warned!
Ordered rims+tires online using the vehicle search, 2 weeks later when they arrived they wouldn’t fit on my car. Talking to support has been a nightmare and so far I’ve been told to “stop wasting time and just put them on the car” when I have shown proof multiple times they do not fit the car. I’ve had the tires in my garage for almost a month waiting for them to honor their “Fitment Guarantee”.
Desired outcome: PICK UP THE WHEELS AND ISSUE A FULL REFUND
Wheels and tires bought
Bought tires and wheels on PO#[protected] around August 2022. The truck was still in the body shop, 1988 GMC S-15. Truck has been returned and having a very hard time trying to fit these wheels to the truck. The lug nut bolts are 1.1/4" long and they barely fit into the rim holes, can't get the wheel to match the bolt pattern. The tires I purchased with the...
Read full review of WheelHero35% restocking fee on order that hadn't shipped
Tried to cancel my order before it even shipped and they wanted to charge me 35% restocking fee. THEIR IS NOTHING TO RESTOCK - IT HASN'T SHIPPED! Don't believe the fake manipulated reviews on their site and read the ones here. YOU BEEN WARNED!
Desired outcome: None, I already got shafted just want to make people aware of these crooks.
Is WheelHero Legit?
WheelHero earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for WheelHero. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
WheelHero has claimed the domain name for wheelhero.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Wheelhero.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for WheelHero have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up WheelHero and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While WheelHero has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to WheelHero. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Wheelhero are thieves don't believe the fake 5 star reviews - you been warned!
I ordered a set of 20 inch wheels for my Audi. Their website said they would fit. However after I made the order, it said “Fitment not guaranteed” even though I used their tool and made sure to select the correct set based on what their tool filtered. When I realized wheels will not fit, I asked to return and they wouldnt accept it. I opened a case on paypal against them and they finally accepted to provide the return labels. Unfortunately, I forgot to escalate the case to paypal in time. These people took advantage of that and only gave me partial refund. I asked multiple times why I received a partial refund, and gotten NO answer. Please avoid this company. I will keep posting this on every review website possible.
Desired outcome: Pick these wheels up that don't fit and honor your "fitment guarantee" you crooks.
Thief’s stay away
Thief’s they will still your money
This company is not trustworthy I placed a order for wheels on Friday 3-4-22 for 1140.00 was told order would ship asap so I would have by Wednesday of the next week got a call on Monday order hadn’t ship yet they was confirming order which was placed three days prior on Tuesday 3-8-22 I called to get tracking information as I hadn’t received anything the company wouldn’t give me any tracking information at all so going round and round with some sales person on phone he finally stated he would refund my money the full amount 1140.00 on Thursday 3-10-22 I got a refund for 1000.00 even not the full amount this company is stealing $140.00 of my money and still no management has called me stay as far away from this online dealer as you which there was a zero star rating that’s what they need having to dispute the other 140.00 with credit card company to get all my money back and reporting to better business
Desired outcome: Want the rest of my money they owe me $140.00
Spent close to $250 locally to fix my wheel hero issues
Order wheels, tires and tire pressure sensors. Tire pressure sensors showed up with dead batteries. The weights had also fallen off two sets of wheels. After several ignored emails and calls I ended up having to purchase sensors locally and get my tires balanced again $243.00! Shop anywhere else but here!
Desired outcome: Refund
Wheels and tires
I have purchased a set of 20" fuel wheels with 37" Mickey Thompson tires TPS mounted and balanced with the so called special air.
When wheels arrived they were dropped off at the detail shop. When we took the plastic off we noticed that one wheel is flat and there are no lugnuts I have called and asked Luis he apologized and said he is going to express the lugnuts. 4 days later we get a package with the wrong size lugnuts. Another day goes by and now we get the correct lugnuts. We filled it up with air and it took about two days to go flat again. I have called Luis and he asked of me to take it to a tire shop and that he will reimburse me. (I love how instantly he had no value for my time) we have taken it to a tire shop and they replace the valve. So. Now I have air but the TPS is not working in that tire and the tire shop is telling me that I have to drive for a while before it will register again mean while I have a flat and I don't even know. I finally picked up my truck on Friday night only to wake up to a flat tire again.
I paid for mounted and balanced because I don't have the time to run around and handle that and now the shop I paid for to do that in advance are asking me to run around snd do what I paid them to do. I demand replacement for that specific wheel in order to lift the dispute I filed with my credit card. I have tried to resolve it with Luis but he insist that I have warranty. Warranty applies to product breaking within the warranty period not for broken out of the box. I paid for new products and insist of receiving what I paid for
Desired outcome: Wheel and tire replacement
I have disputed my credit card and willing to lift the dispute once I will receive the replacement wheel and tire with the TPS for the one that arrived flat. If that will not take place I will have to purchase new set of wheels from another vendor. Once I’ll do that I will give you 72 hours to pick up the wheels or I will store them and charge you $40.00 per day which will be deducted from the sub total of the dispute.
My wheelhero review - not a good one!
Price of tire and wheel package was great. But don't let the appointment schedule delivery fool you. My order sat at the local shipping yard for 4 business days. It only took 7 business days to be trucked from Florida to Oregon. Then we couldn't get ahold of the local shipping yard had to call their head quarters. They finally had someone call us back to...
Read full review of WheelHeroSent me wrong tires and failed to make it right
Ordered Delinte tires with my package and was sent some generic atlas brand that has super bad reviews online. When I called to report the issue I was put on hold for 19 minutes and later called back and kept getting transferred to a full voice mail. Be careful with these guys, you order a brand that you take the time to research and they'll send you a...
Read full review of WheelHeroWheelHero Reviews 0
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Overview of WheelHero complaint handling
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WheelHero Contacts
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WheelHero phone numbers+1 (305) 728-7803+1 (305) 728-7803Click up if you have successfully reached WheelHero by calling +1 (305) 728-7803 phone number 0 0 users reported that they have successfully reached WheelHero by calling +1 (305) 728-7803 phone number Click down if you have unsuccessfully reached WheelHero by calling +1 (305) 728-7803 phone number 0 0 users reported that they have UNsuccessfully reached WheelHero by calling +1 (305) 728-7803 phone number
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WheelHero emailshelp@wheelhero.com100%Confidence score: 100%Supportadmin@wheelhero.com95%Confidence score: 95%it
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WheelHero address3126 John P Curci Dr., Hallandale, Florida, 33009-3827, United States
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WheelHero social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all WheelHero contacts
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