WheelsUp
Reviews and Complaints

I had a terrible experience with WheelsUp and I would not recommend anyone to sign up with this company. It has been three whole days and my flight has still not arrived. Needless to say, this is completely unacceptable.

When I was looking for a private jet travel company, I was captivated by the promise of a hassle-free and seamless experience with WheelsUp. Unfortunately, that has not been my experience at all.

Not only has my flight not arrived yet, but the lack of communication on the part of WheelsUp has been incredibly frustrating. It is difficult to plan your travel when you do not have any information or updates on when you're going to be able to take off and arrive at your destination.

I had high hopes for this company, but their lack of reliability has left me feeling extremely disappointed. It is unfortunately true that these kinds of services don't come cheap, and when you're paying top dollar, you expect top-notch service - which is definitely not the case with WheelsUp.

The experience has been so frustrating that I am now considering canceling my membership altogether. Overall, my advice would be to look for other options if you're considering WheelsUp as your go-to jet travel provider. Unfortunately, in my experience, they fall very short of the mark.

When it comes to the sheer convenience of private air travel, WheelsUp seems to have it all figured out. From booking to boarding, everything seems ideal. However, that's not always the case. Unfortunately, WheelsUp has been known to cancel flights booked weeks in advance only hours before takeoff. This can cause major disruption to travel plans and may even leave passengers completely stranded.

Upon contacting their customer service, passengers are informed that the cancellation is due to alleged "maintenance issues," which may or may not be true, and there's really no way to confirm it. It's understandable for any airline company to prioritize the safety of their passengers and aircraft. But, the frequency of these cancellations is what's most concerning. It's highly disruptive, and the last thing anyone wants is for their entire travel itinerary to be upended unexpectedly.

If WheelsUp wants to continue to position themselves as a top-tier private jet operator, they need to address these issues that have left many loyal customers feeling stranded and mistreated. Travelers who turn to private jet services do so for their convenience and reliability. These individuals are often willing to pay top dollar for an efficient and seamless experience. For that amount of money, you would expect nothing less than a reasonable assurance that you're booking a service that will not let you down at the last minute.

In conclusion, while WheelsUp still offers a high level of service and convenience, their tendency to cancel flights often and with little notice is a major concern. Customers are justified in their demand for reliability and transparency. Perhaps it's time for WheelsUp to take a closer look at their internal policies and procedures to ensure that they're delivering on their promise of safe, seamless, and reliable travel.

As someone who values the importance of efficient and safe air travel, it's been a frustrating experience seeing WheelsUp devolve from a premium charter service to a shadow of its former self. Owned by Delta, the airline used to go above and beyond in providing its clients with white-glove service and attention to detail.

However, lately, WheelsUp has begun to act like a regular airline, which is a worrying turn of events. Despite the brand's significant reputation and marketing campaigns, their service has been disappointing, to say the least. Issues with pricing and fees plus the lack of transparency have left many passengers unsatisfied. The service tends to be quite expensive, and the bookings aren't as flexible as one would hope, making it an unwelcome hassle for busy travelers.

It's no surprise, then, that as a customer, I've been actively exploring alternatives to WheelsUp. While safety remains a significant factor in my decision-making process, I want a service that can also offer me excellent value, attentive service, and flexibility at rates that don't break my budget.

After all, with the vast number of competitors providing solid performance in the private charter industry, why limit yourself to an airline that can't deliver the level of service you require? Ultimately, WheelsUp needs to re-evaluate its approach to customer service to keep up with its competitors and meet the needs of its clientele successfully.

As frequent flyers on Delta private jets, we were accustomed to exceptional customer service and prompt communication, which made for stress-free travel experiences. However, after transitioning to WheelsUp, we were deeply disappointed with the level of service we received. Our first flight with them was delayed by several hours with no updates or communication on their part. We were left in the dark and had to keep calling, which added additional stress to what should have been a seamless travel experience. Needless to say, we were highly dissatisfied with this experience, and it's safe to say we will not be using this company in the future. We believe that clear communication and transparency are essential in the private jet industry, and unfortunately, WheelsUp failed to deliver on both of these fronts. We highly recommend looking into other options for your private travels.

The experience with Wheels Up has been frustrating, to say the least. We signed up for their services with high expectations, only to be left disappointed when they failed to deliver as promised. While they were more than happy to take our money upfront, they did not offer any warnings or explanations about why they were unable to fulfill their end of the bargain. It's difficult not to feel deceived and taken advantage of in such a situation.

To make matters worse, when we tried to seek a refund, we were met with roadblocks and an unhelpful customer service team. Their lack of transparency and unwillingness to rectify the situation has left us feeling frustrated and let down.

As customers who believed in Wheels Up and their services, we feel it's only fair to form a class action suit and demand our money back, as well as compensation for our time and effort. We believe that we are not alone in this sentiment and encourage others who have had similar experiences to speak up and join the cause.

Overall, we hope that this review serves as a warning to others who are considering using Wheels Up. While we understand that there can be unforeseen circumstances, the lack of communication and effort to make things right is unacceptable. We urge the company to do better for their customers in the future.

I recently had an experience with WheelsUp that left me feeling incredibly frustrated. While I have nothing but positive things to say about the pilots and the planes themselves, the administrative side of things was an absolute mess!

Firstly, I found it incredibly difficult to get in touch with Operations when trying to book a flight. Calls went unanswered and when I did manage to get through, I was often met with a busy line and no option to leave a message. This made the booking process incredibly stressful and time-consuming.

Furthermore, I was shocked to find out that despite having $100,000 on my account, I didn't have enough funds to book a flight. This left me feeling incredibly frustrated and confused as to how much more I would have to add to my account in order to make a booking.

To make matters worse, I was then locked out of my account for seemingly no reason. I was told that I was "inactive" but had been attempting to book flights just a few days prior. The lack of communication and transparency around this issue was incredibly frustrating.

Finally, I was astounded to have my flight cancelled but still have the pilots show up anyway! This was a complete lack of communication within the company and left me feeling incredibly anxious about future bookings.

Overall, while the pilots and planes themselves were an absolute pleasure to deal with, the administrative side of things left a lot to be desired. I urge WheelsUp to take a closer look at their internal communication procedures and to work on providing clearer communication for their customers.