I have tried for months to get into my account and they circle jerk you with FAQ BS - Cannot call anyone yet the bill me $1500 / year! Since they do not have a any way to contact them I blocked any future payments to them.
Their CS is nonexistent - they need to be out of business Don't make a mistake and try to use them - poor customer service on top of the sight functionality is also poor.
Recommendation: AVOID THEM AT ALL COSTS