WorldStrides’s earns a 2.0-star rating from 27 reviews, showing that the majority of travelers are somewhat dissatisfied with educational trips.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Poor Communication, Unsafe Situations
13 year old daughter went with school group on educational tour of Washington DC area...
Poor communication between tour guides and students - they often did not know what they were doing next and sometimes did not know what they were supposed to do once they got there. Majority of time spent on busses. Zero communication with parents which WorldStrides claims to be entirely teachers responsibility. Even during multiple flight delays and changes, including an unexpected 24 hour layover during which students/teachers did not have access to their luggage (phone chargers) so they were unable to contact parents! No communication from anyone related to these changes or what was happening. No overnight hall chaperone in hotel (despite claims they always have this) during unexpected layover creating a potentially unsafe situation! Parents frantically and repeatedly having to call airlines in attempt to find out info. All could have been avoided with direct flights and/or reasonable communication! No transportation between airport and school with multiple flight changes means parents don't know when to start driving to airport.
Would never consider this company again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Refund/Customer Dis-service
The customer service at World Strides is legendary in it's horrific execution. From the outset, this organization has been nothing but difficult. The problem is that the school selects the organization so World Strides has no impetus to help the parents. Consequently, the people paying the money are NOT the customers, and they are treated like pond ###. I...
Read full review of WorldStrides and 3 commentsservice
The financial end of this deal sucks...as the only parent paying for the trip i had to extend the payment plan.no problem there but after paying over 2 thirds of the cost of the trip i got a message saying if i didnt make my next payment immediatly, i was a day late, Worldstrides was going to cancel my daughters trip. I don't think these people understand that not all of us parents can pay what i think is a huge amount of cash in one lump sum.I could almost see it if i only had a few hundred into it but i have a thousand into it and honestly i think it is way more than the 3 day trip is worth.
Sorry to hear of the difficulties you’re experiencing. WorldStrides makes resources like the Extended Payment Plan available to families to assist in funding their travel programs. Please try and reach out to one of our Customer Service representatives for assistance once you discover that your payment will be overdue. The team members are prepared to work with you to facilitate your payment, but more importantly, to help ensure that your daughter is able to travel and benefits from the experience. --- Wayne@WorldStrides
Wonderful Travel Company
I was thrilled when I came across this opportunity to voice my appreciation for the WorldStrides student travel company. I am a very busy teacher in Snohomish, Wa and thought that there was no way I could find the time to offer my students such an experience. Like all who have toured before, I too realized how impact-full travel is, but thought I was way too busy to make this opportunity a reality for my students. Well, after some careful encouraging from the kind folks at WorldStrides, I took my first trip and it was life-changing! As a teacher and father of two kids under the age of 4, I can assure you that I am a very careful planner and demand the same from a company promising to show us our nation's capital, while providing comfort and safety. In short, they did everything they promised and more! I am so impressed with this company that I have taken the time to send personal emails to all of my teaching companions encouraging them to do the same! Thanks WorldStrides! It is no wonder that you are the leader in student travel!
The complaint has been investigated and resolved to the customer’s satisfaction.
Exceptional Service
Kudos to WorldStrides for comprehensive service to our parents, students and myself as we prepare again for an amazing student educational trip to Williamsburg, Washington, D.C., and New York City. In this era of cutbacks it's reassuring to see that quality and customer service come first. As a teacher, entrusted by parents with their sons and daughters I couldn't have it any other way. With the challenges of our economy making it tougher for families to provide their youngsters with these incredible experiences, the support and service this company provides has been truly amazing. Their concern for our safety and satisfaction has been most impressive. You have earned my loyalty!
Do you receive commissions, stipends or perks from them? Be careful if you choose to answer... like they say, "once it's on the internet, it's forever".
Extremely poor customer service
My children have a planned school trip with this organization. We will be going from San Diego to Sacramento on a Saturday. For one day, the cost is $399 per child. Since there are 3 of us going and I have family in Sacramento, I asked to know the airline so that I could change my trip home to a later date. They stated that no changes were possible and if I...
Read full review of WorldStrides and 4 commentsBad service
WorldStrides is quite possibly the WORST company you could travel with. The trips are waaaay to expensive --- $2000+ for kids to see D.C.? Come on! Almost all the sites there are free! They're charging for "excellent service, " but if you've ever tried to call their Customer Service, you know that doesn't exist. The meals and hotels are mediocre; you're...
Read full review of WorldStrides and 63 commentsWorldStrides Reviews 0
About WorldStrides
### Guide for Filing a Complaint Against WorldStrides on ComplaintsBoard.com
1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with WorldStrides in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with WorldStrides.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against WorldStrides on ComplaintsBoard.com.
Overview of WorldStrides complaint handling
-
WorldStrides Contacts
-
WorldStrides phone numbers+1 (800) 468-5899+1 (800) 468-5899Click up if you have successfully reached WorldStrides by calling +1 (800) 468-5899 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (800) 468-5899 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (800) 468-5899 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (800) 468-5899 phone numberMiddle School Programs+1 (800) 651-0468+1 (800) 651-0468Click up if you have successfully reached WorldStrides by calling +1 (800) 651-0468 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (800) 651-0468 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (800) 651-0468 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (800) 651-0468 phone numberPerforming Programs+1 (800) 828-8349+1 (800) 828-8349Click up if you have successfully reached WorldStrides by calling +1 (800) 828-8349 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (800) 828-8349 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (800) 828-8349 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (800) 828-8349 phone numberIndividual Travelers Programs+1 (855) 619-5294+1 (855) 619-5294Click up if you have successfully reached WorldStrides by calling +1 (855) 619-5294 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (855) 619-5294 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (855) 619-5294 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (855) 619-5294 phone numberCBL International+1 (916) 939-6805+1 (916) 939-6805Click up if you have successfully reached WorldStrides by calling +1 (916) 939-6805 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (916) 939-6805 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (916) 939-6805 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (916) 939-6805 phone numberForeign Exchange Youth Travel Programs+1 (800) 771-5353+1 (800) 771-5353Click up if you have successfully reached WorldStrides by calling +1 (800) 771-5353 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (800) 771-5353 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (800) 771-5353 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (800) 771-5353 phone numberInternational Travel+1 (434) 326-9992+1 (434) 326-9992Click up if you have successfully reached WorldStrides by calling +1 (434) 326-9992 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (434) 326-9992 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (434) 326-9992 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (434) 326-9992 phone numberDomestic Travel+1 (800) 422-2368+1 (800) 422-2368Click up if you have successfully reached WorldStrides by calling +1 (800) 422-2368 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (800) 422-2368 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (800) 422-2368 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (800) 422-2368 phone numberUniversity Programs+1 (410) 489-2287+1 (410) 489-2287Click up if you have successfully reached WorldStrides by calling +1 (410) 489-2287 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (410) 489-2287 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (410) 489-2287 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (410) 489-2287 phone numberInternational - Excel Sports+1 (888) 877-4445+1 (888) 877-4445Click up if you have successfully reached WorldStrides by calling +1 (888) 877-4445 phone number 0 0 users reported that they have successfully reached WorldStrides by calling +1 (888) 877-4445 phone number Click down if you have unsuccessfully reached WorldStrides by calling +1 (888) 877-4445 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +1 (888) 877-4445 phone numberDomestic - GET Sports+44 800 093 0810+44 800 093 0810Click up if you have successfully reached WorldStrides by calling +44 800 093 0810 phone number 1 1 users reported that they have successfully reached WorldStrides by calling +44 800 093 0810 phone number Click down if you have unsuccessfully reached WorldStrides by calling +44 800 093 0810 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +44 800 093 0810 phone number100%Confidence scoreUnited Kingdom+44 193 547 0630+44 193 547 0630Click up if you have successfully reached WorldStrides by calling +44 193 547 0630 phone number 1 1 users reported that they have successfully reached WorldStrides by calling +44 193 547 0630 phone number Click down if you have unsuccessfully reached WorldStrides by calling +44 193 547 0630 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +44 193 547 0630 phone number100%Confidence scoreUnited Kingdom, Yeovil+86 400 080 9529+86 400 080 9529Click up if you have successfully reached WorldStrides by calling +86 400 080 9529 phone number 2 2 users reported that they have successfully reached WorldStrides by calling +86 400 080 9529 phone number Click down if you have unsuccessfully reached WorldStrides by calling +86 400 080 9529 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling +86 400 080 9529 phone number100%Confidence scoreChina800-999-7676800-999-7676Click up if you have successfully reached WorldStrides by calling 800-999-7676 phone number 0 0 users reported that they have successfully reached WorldStrides by calling 800-999-7676 phone number Click down if you have unsuccessfully reached WorldStrides by calling 800-999-7676 phone number 0 0 users reported that they have UNsuccessfully reached WorldStrides by calling 800-999-7676 phone number
-
WorldStrides emailscustomerservice@worldstrides.org100%Confidence score: 100%Support
-
WorldStrides address218 W Water Street № 400, Charlottesville, Virginia, 22902, United States
-
WorldStrides social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 31, 2024 - View all WorldStrides contacts
Recent comments about WorldStrides company
Unethical Advertising
Sheridan College
1 review
SolarEducationUSA.com
1 review
Summa College
1 review
apscpp.ubc.ca
1 review
univ-lehavre.fr
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
As a teacher who has traveled with Worldstrides, I would say that it IS the responsibility of the teacher on the trip to communicate if there are flight delays. I would never expect the company to be updating parents about things like that.