Worx / RW Direct
Reviews and Complaints

Oops, something went wrong with my apostrophes and quotation marks but it is still understandable...

NOTE: The reason to attach and detach the battery that I mentioned before is because in that way you will clean the part of the battery contacts that's unreachable from the outside. I have not attempted to open the battery (which I suggest you don't do) because this exercise has worked wonderfully to the ones I've had to help "survive". Again, good luck!

To all of you having the battery problem, clean battery and corresponding trimmer contacts with a Q-Tip and alcohol. If this is not enough, attach and detach the battery to the unplugged charger MULTIPLE times and in between this, connect the charger with the battery and check that the red light is on. Keep doing the the above exercisse ibut if it now acts properly dance and yell hurray! Rmember to remove the battery when not in use.; wait for the battery to cool down before recharging it; don't keep charging it overnight, only until it turns green. It is important to drain completely the battery before attempting recharges in order to maximize the battery capacity. Keep the battery in a ventilated, free of dust place. If you are going to store the trimmer for a while, please recharge the battery at least once a month. This type of battery is somewhat tricky so with this suggestions, you will go with the flow. It has worked all the times with the ones I've managed to "fix", if this can be considered such. At least they are usable again and again! Good luck to all! Wilma F.

YES... I agree, The problem is NOT with the unit. it is with the battery and the charger. It does NOT charge despite the "green light" indicator. IF Worx would address the battery problems, then they would have a winner. However they do not, or have not yet, so what are we the CONSUMER Customers supposed to do ? Their HELP does not help and offer no solutions...

Ernie Duncan... Bristol, NH USA

no oneto help getting the run around no one seems to know where I should phone, I have been given three numbers, the last one I phoned gave me the number I phoned first

I brought 24 volt trimmer used 4 times, now will not work, I phoned toll free number, given number after number to phone, person on the other line started yelling, to go on line, I did no solution, I have been on hold for 45 minutes now, DO NOT BUY WORX PRODUCTS BIG HEADACHE, VERY DISAPPOINTED. NO ONE TO HELP YOU OUT.

I BOUGHT A WORX TRIMMER A YEAR AGO. I USED IT TWO TIMES BATTERY WENT DEad GOT NEW BATTERY USED IT 20 MINS. WENT DEAD WOULD NOT WORK ANY MORE.I THANK THE CHARGERS ARE NOT WORKING.I SURE THINK I GOT HOOKED ON THE WORX DEAL.WOULD LIK TO TRY NEW CHARGER TO SEE AT NO COAST. GREGORY FRANCIS PHELPS .KY EMAIL gregfrancis0950@yahoo.com

I purchase the worx trimmer the battery on stays charge for about 15 minutes it work well the first year now I can not finish my lawn

I PURCHSED A WORX TRIMMER AND IT WORKED VERY WELL FOR THE FIRST 6 OR 7 TIMES THEN IT WOULD NO LONGER HOLD A CHARGE PAST 5 MINUTES. THEN I WENT TO CHARGE IT THE RED KIGHT KEPT FLASHING AND IT WOULD NOT CHARGE AT ALL. I CALLED WORX AND WAS CALLER NUMBER 90 ON HOLD WHAT THE HELL IS GOING ON?THEY REALLY NEED TO STOP ADVERTISING AND HIRE MORE PEOPLE TO ANSWER THE PHONES AND THEN START REFUN DING A.S.A.P.

I PURCHSED A WORX TRIMMER AND IT WORKED VERY WELL FOR THE FIRST 6 OR 7 TIMES THEN IT WOULD NO LONGER HOLD A CHARGE PAST 5 MINUTES. THEN WHEN I WENT TO CHARGE IT THE RED LIGHT KEPT FLASHING AND JUST WOULD NOT CHARGE AT ALL. I CALLED WORX AND WAS NUMBER 90 ON HOLD WHAT THE HELL IS GOING ON HERE? THEY REALLY NEED TO STOP THEIR ADVERTISING AND HIRE MORE PEOPLE TO ANSWER THE PHONES AND THEN START REFUNDING A.S.A.P...ROMA PATE OMAHA NE.

purchased mine in Aug 2010 battery never stayed charged like they claimed used mine 6 times put away in Oct 2010 got it out to use in May 2011 will not run at all. battery shows charged but trimmer wont work, i'm out $175.00 and no trimmer and company wont respond to phone calls been left on hold several times and even line has gone dead while im on hold and now will have to purchase another trimmer. think this trimmer deal is a big scam and i will make people aware of this product.

Thanks for information. Just finished watching commercial on tube and was ready to buy after my black and deck 18 volt batteries would not hold charge. I guess will buy A gas trimmer and "enjoy" the fumes.

THANKS FOR INFO. JUST GOT DONE WATCHING INFO-MERCIAL. WAS READY TO BUY AFTER MY BLACK& DECKER BATTERIES WOULD NOT HOLD CHARGE AFTER 1 YEAR. GUESS I WILL JUST HAVE TO BUY A CHEAPER GAS TRIMMER & "ENJOY "THE FUMES !

I bought the WorkGt 18 Volt trimmer 6 months ago and the battery charger said it was charged and the battery "Did the last 5 minutes" I called the customer service center and told them that the battery will not keep its charge. They sent ne a new battery and a new charger this did the same thing. I then again called the company and I said that the battery and the charger they sent me did not work either. it seams when the trimer said it was charged the motor did not have the power to do its job. This company offer me that they would send me a new 24 volt workgt trimmer I said keep it. I encourage people not to buy this trimmer. I wasted $130.00 for a boat anchor. "I will not buy any product fro this company".

I bought a Worx wg165 24 volt trimmer. 200.00 MISTAKE! Trimmerhead sucks-breaks string too often. Had to replace the 24 volt battery and it still won't run for more than 15 minutes. Strong DON'T BUY! My 12 volt Ryobi was just as good.

I have 2 chargers and 4 battries none of which are now functioning. THIS PRODUCT IS TOTAL CRAP.

I have the same problem please include me in your suit, never got a confirmation e-mail for my order so I cannot locate receipt. how to even start trying to get help this is total crap!

I have had the Worx GT for two months and have used it maybe 5 times. I was using it to weed eat and it quit working and the battery will not charge.

I have two 18V Worx batteries that do not take a charge. Now I have two Worx trimmers that must be recycled for the plastic and aluminum. I loved the performance when new, but, the trimmers proved to be very expensive for 3 or 4 uses.

Biggest rip off imaginable. Batteries are terrible. Machine works well but without batteries it is useless. Wish I had done more research before I spent the money.

My Worx blower which I received end of May 2014 was first used in mid June.. Worked fine.. Second time, clip broke off the strap.. no biggie.. third time in July on a full charge the battery stopped cold.. It ran for 3 seconds then stopped.. this continued for 10 minutes until I became so frustrated I tried AGAIN to contact this company.. Forget it.. I left my phone number with them on various days of the week for 3 weeks. This company supposedly warrants their blowers for three years.. They are nothing but a SCAM company.. They have no customer service.. there is NO customer service.. I will NOT spend any more money on this piece of garbage. I will take this matter to a higher level and I'm sure I will get a full refund after I'm done with them. It's an awful shame that companies such as this advertise false claims regarding a product. They take your money and RUN! I REFUSE TO LET THE GET AWAY WITH THIS!

Just purchased new battery. Consumer fraud should not be tolerated! My experience is the same as others with bad charger; green light on even before charging a "dead battery." TIME FOR CLASS ACTION LITIGATION

Tried and tried to get new battery when mine failed. Kept getting the automated system and thought I was getting a new battery. Finally mine died and I consistently emailed and called customer care. Did get a new battery but my charger is bad. Haven't even gotten to use the new battery. They won't stand behind the charger now that it is out of warranty. Wasn't out of warranty when I started complaining. Doesn't matter. WORX CUSTOMER SERVICE DOESN'T CARE! LOUSY LOUSY LOUSY! Wish I could take out a full page add in the USA TODAY and let the country know they stink and don't care. DON'T BUY THIS PRODUCT!

Thanks for the info. I was going to order this for my son in law and my self.ill just go with black and decker

We have now had our worx gt 2 months. Battery is not charging. I was looking for a solution when I came upon this site. We were looking at the new Jawsaw. I know now not to waste the money. It would have been fine that they had a battery problem, but to have it and not address the issue as well as take care of their numerous customers is just horrible. It is important that we as burned customers let all that we know about this. Save others their hard earned money and put a dent in this companies business. It is the only way to get big business attention. They only respond when there is a loss of sales!

HOW ABOUT A NEW LITHIUM BATTERY FOR MY 151-5 THAT I BOUGHT FROM YOU EARLIER THIS YEAR? JIM SHEFCHIK 8534 CHERLEE DRIVE OOLTEWAH TN 37363 JJSHEF@AOL.COM

I agree I have a worx 151 battery is no good. lithium should last forever. mine lasted about 15 minutes . worx wants 79 dollars for a battery. they should be free jim shefchik jjshef@AOL.COM

This is the works trimmer I have ever seen, the battery sucks! I am on my second battery and it has been over a weeks and they still have not shipped my replacement.

Stay away, buy anything but this...

A piece of junk with lousy batteries . false advertizing at a all time high I dont know how you people sleep at night no morals i guess thanks for ripping me off!

I WAS CAPTURED BY THE ADVERTISMENT HOW MY WORX 120 COULD GO AROUN THREE FOOT BALL FEILDS I'VE HAD IT FOR ONLY A MONTH AND I'D BE LUCKEY IF IF LAST 2.00 MINUTES NOW IT DOSN'T EVEN WORK IT'S USLESS JUST MOUNTED ON MY WALL IT'S A PEICE OF SH- -T! I SHUR HOW SOMEONE IS TAKING LEGEL ACTION I KNOW IF I HAD THE MONEY I SHURE WOULD!

I purchased my Works GT about 4 months ago. Have only used 3 times and now the battery does not charge. The light on chatger is green but I can't get the trimmer to work even though the indicator says battery is fully charged. I am extremely annoyed. Contacting toll-free cust serv today. Either they send me a new battery or I will ask for my money back with return. PERIOD>

I love the product and ordered it off a TV commercial that took away one of the four payments. I am now being called by collections because last payment did not go through . They are looking for two more payments. I need to pay for what the offer was in April, 2018. I will pay the remaining balance of $39.95 ONLY to you NOT a collection agency.

Anyone leaving positive comments about worx products must be relatives or employers.

I bought the product and the battery life, both the lithium and the regular battery, is significantly shorter, and it takes longer to charge. The auto feed works 50% of the time. It's light and with a longer battery life would be excellent.

ugh
if only i knew
sooner
im starting high school and natrualy
i need my first phone
i didnt want my parents to buy a phone of big money just so i can have it stolen at school or worse broken
so i baught a chocolate lg phone
from Celullar workx
today
and it wont charge
the guytold me it
was used and he said it worked
but i guess he was defenetly
worng
well
i guess i would rather buy a new phone
what a bail
i was excited about the chocolate phone just to be diappointed

This is certainly not the sort of action on the part of the company, that would promote consumer confidence, perhaps a boycott of the product is the best message that can be sent. These fly by night companies are sensitive to their cash flow drying up.

Same sort of thing here, they have failed to replace a faulty part, will not give me their registered address, this is the worst customer service department I have ever dealt with, I wish I would have bought a Bosch. I suggest any potential customers buy a Bosch. Bosch also have a decent customer service department. Do not buy anything from these cowboys.

I tried to order replacement Batteries for my Combo kit. They said I was eligible for free replacements due to being less then a year old. I went on line to the Battery Page and ordered and put in the serial number for my batteries and the coupon code they sent me and then it said hit submit. It kicked me out and back to the WORX home page. When tried a second time it said then the Battery serial Numbers were already used and would not let me order. I then tried to call for two days. Never an answer and e-mail does not seem to work. I called the Parts line and they answered and said I should call the line that never answers and that the battery was not their problem. Imagine that,
They never respond. The customer service is the worst I have ever seen for a company who prides itself on its products.
If I could get all my money back I would return the products to them. I have not even had them a year and cannot use them.
What a company. Anyone and any blog I can I will post about there lousy service. Until they make this right I hope to tell as many persons I can not to buy these products.

Fully charged, this trimmer had the power of an electric toothbrush. It barely cut the grass and no it did not automatically feed line as advertised. I do not think it was defective, it was justly poorly designed. I owned a Sears Craftsman rechargeable trimmer in the past. It had 10X the power of the WORX WG150-1X3P Trimmer.
This company engages in nothing short of FRAUD. They know the products they are selling are junk. They make their money off of the S & H charges. I am out $39.18 to these crooks. They are the dictionary definition of Fraud: deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage. DO NOT BUY ANYTHING FROM THEM.