Menu
Write a review
File a complaint
WPMU DEV Customer Service Phone, Email, Contacts

WPMU DEV
Reviews and Complaints

www.wpmudev.com

Learn how the rating is calculated

1.0 1 Review 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

WPMU DEV Reviews 1

ComplaintsBoard
R
Verified customer The reviewer confirmed their account using Google. Learn more

WPMU DEV Horrible Customer Service when it comes to troubleshooting and dispute of service

Instead of providing a proper fair service they decided to close our account based off CAPITAL LETTERS... Can't believe the hit and miss but to be told via live person in email communication lie after lie and still being generous as continued changing of plugins gets annoying, however I guess that is better then dealing with a company that continues to mislead, and lie to their paying customers... even their roadmap has lies. their pages are a trap with major words that will get you to purchase in and then when you call them out its game over for you, their hosting is also a joke... claims its woo commerce ready on the website however their live agents tell you its not...

Read full review of WPMU DEV
Hide full review

WPMU DEV Complaints 7

ComplaintsBoard
C
8:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

WPMU DEV WP Smushed Causing Image Issues on My Website - Frustrated with WPMU DEV Support

Hey guys, I gotta say, I'm pretty frustrated with WPMU DEV. I recently installed WP Smushed on my website, hindish.com, and now my images aren't showing up. I'm not sure what's going on, but I could really use some help here.

I've been a customer of WPMU DEV for a while now, and I've generally been pretty happy with their services. They offer a lot of great tools and plugins that have helped me improve my website and make it more user-friendly. But this latest issue has really got me scratching my head.

I'm not sure if it's a problem with WP Smushed itself, or if there's something else going on. I've tried disabling the plugin and re-enabling it, but that doesn't seem to have done anything. I've also tried clearing my cache and cookies, but that didn't help either.

I'm really hoping someone from WPMU DEV can help me out here. I've tried reaching out to their support team, but I haven't heard back yet. I'm starting to get pretty frustrated, to be honest.

Overall, I think WPMU DEV is a good company with a lot of great products. But this latest issue has really put a damper on my experience with them. I'm hoping they can help me resolve this issue soon, so I can get back to running my website without any problems.

Read full review of WPMU DEV
Hide full review
ComplaintsBoard
A
6:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

WPMU DEV Mixed Experience with WPMU DEV: Great Team, Unpleasant Encounter with Ken K

I gotta say, my experience with WPMU DEV was not so great. I had a run-in with this guy Ken K. and let me tell you, he was not a pleasant fella. He talked down to me like I was some kind of dummy and didn't seem to care about helping me out with my support issues. It was pretty frustrating, to say the least.

But I will say this - despite my less-than-stellar interaction with Ken, the rest of the WPMU DEV team seemed pretty solid. They were able to help me out with some of my other problems and seemed genuinely interested in making sure I was satisfied with their service. So while I can't say I'm a huge fan of Ken, I do think that WPMU DEV as a whole is worth checking out if you're in need of some WordPress support. Just maybe steer clear of Ken if you can help it.

Read full review of WPMU DEV
Hide full review
ComplaintsBoard
R
4:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

WPMU DEV WPMU DEV Review: Great Core Plugins, Slow Fixes for Others

WPMU DEV is a website that offers a variety of plugins to help improve your website's functionality. However, I have found that they can be quite slow when it comes to fixing certain plugins. If the plugin is not one of their core plugins, such as Defender, Hummingbird, or Smush, it may take them a while to address any issues.

In my experience, it may be more beneficial to cancel your subscription and hire a developer to fix any bugs or issues you may be experiencing. While WPMU DEV does offer a wide range of plugins, it can be frustrating to wait for them to address any problems that may arise.

Overall, I would recommend WPMU DEV for their core plugins, but be aware that they may not be as quick to fix issues with their other plugins. If you are in need of immediate assistance, it may be best to seek help elsewhere.

Read full review of WPMU DEV
Hide full review

Is WPMU DEV Legit?

WPMU DEV earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds WPMU DEV to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, WPMU DEV is known for their high standards and safety. If you're thinking about dealing with WPMU DEV, it's wise to check how they handle complaints.

A long registered date for wpmudev.com can be seen as a positive aspect for WPMU DEV as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of WPMU DEV's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wpmudev.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wpmudev.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

WPMU DEV as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for WPMU DEV have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The WPMU DEV website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up WPMU DEV and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While WPMU DEV has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • WPMU DEV protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

WPMU DEV Unethical Behavior: Avoid WPMU DEV for Website Development Services

WPMU DEV at all costs.

I heard about WPMU DEV from a friend who recommended their services for website development. However, after doing some research, I found out that they have been accused of stealing money from a company that supports a children's hospital. This is unacceptable and shows that they cannot be trusted.

I also found many reports from real people who have had negative experiences with WPMU DEV. It seems that they have a history of taking advantage of their customers and not delivering on their promises. This is not the kind of company that I want to do business with.

Overall, I would advise anyone looking for website development services to avoid WPMU DEV. There are many other companies out there that are more trustworthy and reliable. Don't risk your money and your reputation by working with a company that has a history of unethical behavior.

Read full review of WPMU DEV
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

WPMU DEV WPMU DEV Deleted My Site Without Warning - Unprofessional and Unreliable Hosting

Listen up, folks. I gotta tell ya, this company, WPMU DEV, ain't all sunshine and rainbows. They done gone and deleted one of my sites without so much as a heads up. And get this, it was a site I was actively workin' on! Can you believe it?

Now, I ain't no tech whiz, but I know enough to know that this is a big ol' mess. They didn't give me no reason for the deletion, and even though they say I can get the site back, I ain't gonna have the latest code status. That's just plain ol' not cool, man.

I mean, seriously, these guys are supposed to be professionals, but they're actin' like a bunch of amateurs. It's a potential catastrophy for anyone hostin' with 'em. I wouldn't trust 'em with my site if you paid me.

Read full review of WPMU DEV
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

WPMU DEV Stay Away from WPMU DEV: Poor Services and Lack of Communication

I recently tried out WPMU DEV for their services, and I have to say, I was not impressed. Firstly, I was not notified when my trial period was ending, which was quite frustrating. I would have appreciated a courtesy email or something to let me know. Secondly, the monthly payment was quite steep, and I didn't feel like the services rendered were worth it.

To make matters worse, I did not receive any invoices or receipts upon payment. It seemed like they were hoping I would forget I signed up for a trial so they could charge me until I noticed. They didn't send me anything to indicate that I was being billed monthly, and when I tried to get a refund, they refused. Instead, they bombarded me with sales emails, which was quite annoying.

The plugins and services they offer are subpar, and I found that most of them had script conflicts with my existing basic setup. The nag screens were also a constant annoyance. I felt like I was being locked in, and it was not a pleasant experience.

Overall, I would advise anyone to stay away from WPMU DEV. In fact, I would say run away from them. Their lack of communication and poor services are not worth the hassle.

Read full review of WPMU DEV
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

WPMU DEV Terrible Customer Service & Hidden Fees: My Experience with [Company Name]

This company is not very good when it comes to customer service. I run two small websites as a volunteer and we don't have any staff. I would advise against signing up for their "free" trial.

It ended up costing me $350 because this company didn't send out any notifications that the free trial was ending. I didn't even use their products, I just checked them out. You need to have paid staff who will read all the fine print or mark your calendar.

The worst part is how customer support responds. They "gave" me an extra six months for free, but I wasn't even using their product. Giving me more of nothing was a low blow. Customer support even said that my credit score might be lowered if I pursue a fraud complaint with my credit card company.

These people are not very nice. They are very risky and unpleasant.

I don't have any proof of purchase, but I do have the monthly withdrawal information on my credit card statements. I'll try to attach a picture of one of them if I can edit this after submitting.

Read full review of WPMU DEV
Hide full review

Overview of WPMU DEV complaint handling

WPMU DEV reviews first appeared on Complaints Board on Jun 2, 2023. The latest review Horrible Customer Service when it comes to troubleshooting and dispute of service was posted on Oct 25, 2023. WPMU DEV has an average consumer rating of 1 stars from 8 reviews. WPMU DEV has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. WPMU DEV Contacts

  2. WPMU DEV phone numbers
    +1 (133) 596-0777
    +1 (133) 596-0777
    Click up if you have successfully reached WPMU DEV by calling +1 (133) 596-0777 phone number 0 0 users reported that they have successfully reached WPMU DEV by calling +1 (133) 596-0777 phone number Click down if you have unsuccessfully reached WPMU DEV by calling +1 (133) 596-0777 phone number 0 0 users reported that they have UNsuccessfully reached WPMU DEV by calling +1 (133) 596-0777 phone number
  3. WPMU DEV social media
  4. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2025
WPMU DEV Category
WPMU DEV is ranked 63 among 303 companies in the Web Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.