Wholesale Flights review: Bait and switch 47

"braintheflyer": Your post has no credibility. You are obviously a shill for the company if not employee or even an owner. (Josh is still there and he seems to be a major offender in the company's scams.)

This company is a scam.

Worst service ever.
Not confident that my flights I booked will get me to Bangkok.
Still waiting to "hear back" about a mysteriously cancelled flight from Seoul to Bangkok .
By the way... I had to call the airlines myself to confirm the seats. When I called Asiana...the informed me that the flight from Seoul to Bangkok was no longer running.
I have been waiting a week to be rebooked on my flight and still have not been rebooked.
I constantly have to track down my "travel specialist" who is a man named Josh.
Josh yelled at me on the phone for a straight 5 minutes today when I started to become frustrated with him constantly telling me that he was "working on it" but NEVER updating me.
There has been not one interaction between is that didn't enforce me emailing and calling him consistently until he gets back to me.
I don't know who runs this place but..you certainly cannot et them on the phone.
Wonder why...
And of course there are no refunds (I would even pay a fee to cancel and get the remainer refunded...THAT is how badly I wish I could back out of my transaction with this service)
I am sure that I will show up to the airport and I won't be booked on the flights. But...I can't get my money back until after that happens.
I took of 2 weeks for this trip from work and will be paying the credit card off for the next year.
This company is the worst decision I've ever made.
Worst company ever.
Worst customer service ever.
Josh is extremely rude and unhelpful .
Never ever. Ever again.
Never.

I have had a terrible experience with this company. They took 4 months to get me a ticket. I had to pay the taxes. They never refunded the taxes. Then when I got to the airport, because of a mistake they made I had to buy the return ticket outright on the day.

If we all report them to the Federal Trade Commission something will be done about it.

Avoid this company at all costs. My husband and I booked a complicated ticket to Europe with them, with several stopovers, using miles for upgrades. The agent, Dennis, booked the ticket without even consulting me about a layover in Paris, putting my husband on an earlier flight to Berln and me on a later one! Then, because he hadn't even "linked" our reservations, Delta later changed my husband's ticket so that he was flying out of JFK and I was flying out of Newark! I finally had to deal with Delta directly and buy an additional ticket to be on my husband's same flight from Paris to Berlin. When I asked Dennis for a full itinerary of our trip, it was like pulling teeth, and all sorts of excuses were given for not producing it. ("I have dyslexia.") We were stranded in Turin because our Turin-Rome flight on British Air was cancelled, and British Air said, "Your agent should have told you. Ask for the refund from them." We still have to get home from Rome in three days, and I'm a nervous wreck. Dennis bought the ticket in Ukrainian currency. Smell a rat?

Here is my experience word for word that I am trying to get posted on every site so NOBODY has to endure what I have with this company.
*****STAY AWAY, STAY AWAY, STAY AWAY!***** I WILL MAKE THIS SIMPLE. This company operates at the risk of YOU losing your flight and ruining your vacation or trip. They win 90% of the time or more, but if you check BBB, you will see several "customers" have had that happen and the company refunds their money. Somehow, when I purchased what I thought was a "ticket, " I received an email from Delta for $129.30 and 245, 000 Sky Miles! I don't have Sky Miles so somebody else's account transferred those miles to me, charged my American Express for the Delta fees, then a hefty nearly $6000 for 245, 000 points. People ask if they sell points, well, indirectly they sure do and I set out to prove it. I demanded a refund and the owner/COO offered me $2000 IF, IF, IF and ONLY IF I removed any negative comments and left positive ones in their place...He also threatened to sue me for defamation of character for leaving my comments IF I took him to court. I have not said a word that I can't back up with proof, so if that doesn't tell you everything you need to know about this company, then I don't know what does. IMO, it seems I'm being paid off to remove negative comments and leave false positive ones int their place. I could be wrong, but it sure does feel that way to me. IF you're feeling lucky go ahead and book it with them, if you're not, then deal with it and just go in economy. At least you know you will get on the flight and not have your ticket cancelled. Side note, I tried resolving it directly with the company directly, now it is with the BBB and next will be court. Look elsewhere if you want quality customer service, a real ticket (not a hidden award ticket that they shuffle miles around and then charge you ridiculous amounts.) Not to mention unscrupulous representatives that lie to you. My so called "agent" promised me he wouldn't book the flight without my final consent...well, you know how that went and shame on me for giving my cc #. I just thought it was to hold the ticket since he said I had a time frame in which to lock that fare in. High pressure sales tactics, bait and switch fares and despite what their website claims, they DO NOT HAVE EXCLUSIVE CONTRACTS WITH ANY AIRLINES! That statement is a flat out lie and it baffles me how they can leave it up there. Also, simply by using their site, your are agreeing to what is called a browse wrap (check Terms and Conditions at the bottom of their site.) Furthermore, they claim they occasionally "gift" customers points/miles. Anyone knows you can't gift miles to strangers and a customer is still a stranger and you can't gift miles...Do your homework, check the BBB complaints, resolutions and do a general search on forums and other people's horrible experiences. NOT WORTH THE RISK! STAY FAR AWAY!

First let me say Dan is an honest person, not someone out to deceive you purposefully. However, there are things you should know before booking a flight with him or his company:
1) Although he works hard to find you a flight, Dan is bound by the mileage program he's working with, and also the airline's reputation for following through on an original itinerary committment. Ours was the Star Alliance mileage program, and the airline was Turkish Airlines. After making and paying for the flights in November 2017, Turkish Airlines changed the final leg of our flight by 24 hrs. forcing us to stay in Istambul (hotel, taxi, meals - you get the picture). But get this - The flight change by Turkish Airlines was made April 23, 2018, and our departure date wasn't until June 23. Plenty of time for Dan to alert us and make changes, yet he totally dropped the ball, even though he didn't admit to and own the error. He explained that there were mechanisms in place to check the itinerary on a weekly basis, then every couple of days in the last week before departure, but honestly that just didn't happen. Dan even said he personally checked and rechecked the itinerary but that just can't be true because it was me that discovered the change and called him frantically 2 days before departure telling him we weren't going to make the start date of a prepaid safari.
2) Once the change was discovered by me, Dan had very few options of rerouting us, because it was afterall a mileage ticket and he would "have to book it with Star Alliance" and just 2 days before departure. (No way his company was going to put some skin in the game since it was their error in not seeing the itinerary change earlier. They could have payed the $200 or so change fee and looked at a different mileage plan since they likely have millions of miles to work with from numerous airlines). So he offered flights with 2 and even 3 extra connections at distant and highly undesirable airports (Addis Ababa Ethiopia) as well as several to many (10 +) hours' layovers, which we ultimately refused to do. My point is this - it could have been easily averted if Dan had truly done his job and noticed the itinerary change back in April when it occurred, and therefore had more connection options to offer earlier on to get to our final destination. He could have at least owned up to the error, but instead danced around that saying iyt was a last minute change by the airline and out of his control.
3) Dan tells you he's there for you throughout your whole trip to handle last minute urgent flight issues. But if the problem doesn't occur during Dan's business hours, he can't be of much help, since:
a) He's unreachable at 4 am California time while you have a crisis abroad at 2 pm local time, or on a weekend
b) Even if you do reach him during off hours, he's not in the office with all the info at hand on his computer. This in fact happened on a flight boarding at 4 am on a Saturday from Kilimanjaro Tanzania. Because the flight was improperly ticketed, both our tickets were showing as cancelled on the Kenya Airlines screen at the airport counter. Had it not been for the perseverence of the ticket agent who called Air Canada and waited for an agent (just like you and me) for 30 minutes who ultimately corrected the error, we would not have boarded. We barely made the flight.

So my advice is:
1) Dan, although he books a ticket in good faith, he probably doesn't check and recheck for changes in itineraries he's arranged for you. You need to do that for yourself.
2) He can't (and the company won't) help you if there are itinerary changes, especially if they don't notice them. You're on your own there. Yes they'll scramble to find other options but will tell you they're bound by the mileage awards program. Hence awful connections.
2) In reality Dan isn't available and can't help you in multiple different time zones.
3) Wholesale Flights does not divulge the name of the ticket issuing airline (in this case Air Canada), so if there's a mistake on your ticket such as we had saying the ticket was invalid at Kilimonjaro Airport, they will ask you which airline issued the ticket. If you tell them Wholesale Flights and show them your receipt, you'll get a blank stare. They then have to look at the ticket number, look up the first 4 digits and match it to the issuing airline.