Wyndham Vacation Ownership review: Your front desk staff

I am writing to you in regard to a pretty bad experience I had, while attempting to check into your hotel on April 2nd. I’ll try to keep this as short as possible.

I tried to check in on April 2nd, for a hotel room with which I had previously pre booked and prepaid for. This was at your Wingate hotel in Athens, GA. I was immediately met with disrespect, by one of your employees, who goes by the name of Tiffany (who later identifies herself as a supervisor). I wasn’t able to fully answer her question (as to what I needed), when I was met with Tiffany’s attitude.

I was trying to explain to Tiffany that I had already reached out to the man at the front desk (earlier in the evening), which I was not able to get his name but I stated that he had an Indian accent and I let him know that I would not be able to check in until 6 or 7am. He advised me that it would be ok and that he would make “sure it was updated in the notes.”

Upon arrival Tiffany continued stating that she would need to “see if any rooms were available.” I asked her why the room would not be available if I had already made a reservation (which was prepaid). Everything stated by Tiffany from that point forward was very hateful and downright disrespectful to me.

In the end, Tiffany refused to provide me with the room that I had already paid for and she told me that since I “disrespected” her that she is refusing me the right to my room. I went ahead and left and immediately returned, asking her for a receipt that will show that everything was canceled and that I would be receiving my money back. She stated she “could not send me anything until after night audit.” Needless to say, I never received that.

I did get the last portion of the conversation, with her on an audio recording. However, I would advise that you pull up the cc footage on your surveillance system, to see the entire conversation between the two of us.

Finally, I want to end with how I am appalled at how employees (Tiffany) treats reward member customers. She had no issues with the customer whom she assisted before me or the customer after me; yet she took issue with me as soon as I attempted to answer her question (on what I needed). I ended up having to find another hotel to book (at a higher price, due to it being last minute) and my daughter and I had to sleep in my car (until we made it to the appointment we were there for); as check in, at the other hotel was not until that afternoon. I hope that you will take this matter serious.

Furthermore, I did ask Tiffany for her supervisors name and she was about to give it to me, when she quickly did an about face and stated that she “was the supervisor.” I had to ask over 4 times for her GM‘s name before she finally gave that name to me. I felt this needed to go up the chain even further (than her GM).

I am bringing this matter to you first, in hopes that it can be resolved amicably. I hope to hear back from you on this issue (within the next 7 days). If I don’t hear back from you, I’ll take that as you don’t want to resolve the matter.

Your Previous Customer,

Joy Morris