X Delivery
Reviews and Complaints

This company has apparently been tasked with providing shipping services to Saks.On 11/14 - I placed an order with Saks with 2-day ShopRunner shipping.My order was dispatched on 11/19 and I received the shipping email and tracking.The truck arrived in my city on 11/22 - and the shipment has been "delayed" since then (it is now 12/13). Every day the shipping estimate changes by another day, as of today it is supposed to be delivered by 12/17, but that could change tomorrow when I check.This is certainly not meeting the 2-day shipping expectations I selected, and X Delivery is unresponsive to queries on what is going on. At this point, I will not purchase anything from a company that uses X Shipping.

X Delivery really is horrible. Tracking is completely useless because it keeps pushing estimated delivery back by one business day everyday. My package has been sitting in a local distribution site (same zip code as destination) for the past 4 days so far, now is pushed back yet again to Monday June 27th (today is 24th). How are people supposed to make sure someone is home to sign for the packages if there isn't an accurate estimation? Everyone has to work and this is an extreme inconvenience to people like me who aren't allowed to have packages delivered to workplace and can't take several days off work to wait for a package which may or may not get delivered on any given day. To make it worse, I see that they lie about delivery attempts reading many reviews.

X Delivery has to be the worst delivery service with a tracking system that clearly nobody from the company monitors or updates. They have had my package for 5 weeks, 2 weeks sitting at the facility 3 miles from my house. When utilizing the Deliveries tracking system, it states "Out for Delivery", it has been in that status for 1 week now and nobody can tell me when my package will be delivered. I keep getting the same emails stating to use the tracking number provided and they are very sorry. I understand some shipments get delayed but I've used this company 5 times and it's always the same issue. For sure this will be the last time using them but this is hurting my business since I'm out of stock of the items they are delivering and special items my customer's ordered.

Package label was created and shipped 11/8, tracking info progressed until 11/20 and now each day the delivery date pushes back 2 or 3 days each time I check on it. The site I ordered from offers no real responses. The site recommends waiting 20 business days after label creation to file a complaint, which I did, and still only receive automated responses. (To a certain point I understand once they ship its out of their hands and now the shipping companies responsibility) The tracking info shows its been in my city since the last scan. I've been unsuccessful in even finding out if there is a location here that I can go and pick up the package from myself. NEVER again will I order through anywhere that uses xdelivery! Huge waste of $130 that I'll likely never get back!

Tracking Number - XLX019000N73TV1ER - The tracking label was created on 11/10, and arrived at the local distribution center on 11/18. The estimated delivery date changes DAILY. I could literally drive to the distribution center, pick up the package, and be back home within less than 30 minutes. The company's website ONLY allows you to contact them by filling out a form. No phone number, no email address, NOTHING! You THINK you might get to talk to someone via CHAT on their website. However, it is a BOT that will not let you ask any questions if you are a customer receiving a package. This is the most HORRIBLE shipping company that doesn't give a [censored] about customers. If I was able to, I would give this company a ZERO star review, AND rate them with a Z. Z for ZERO F's GIVEN BY THIS COMPANY!

I order from Element Vape and E juice direct on November 4 and still have not received my packages. The first week everything was moving and than everything stopped. Finally after two weeks movement started for the *** package that made it to *** two weeks ago and has still not been delivered as of today. The package from *** is still in Ohio and has been for three weeks and has not moved. Not sure how a *** package made it to *** before the *** package did because MD is much closer to *** than ***. After $250 + spent and five weeks going on six I'm not sure they can handle shipping to customers. I could have taken a road trip to *** and back twice and to *** four times and back in the time this has taken. Track # XLX019000N23Q01KY AND #XLX01Z000N13PHNSC is still at a stand still and I have no idea why.

I unfortunately had a package being sent to me via X Delivery and it was horrific. They said they were delayed and never updated it until several days later stating that they had tried to deliver the package but I was home as I work from home and no one came to our door. I sent the seller a message and they said they would reach out to them and I also did as well and neither of us heard back from them again. They stated they attempted to deliver the package one more time and no one answered the door. I was sitting on my couch which is right next to my door the entire day they said that they were supposedly delivering the package and no one actually came except our post man. I reached out numerous times to them to no avail and it was incredibly frustrating. They ended up sending the package back and now I have to wait for the seller to resend the package a different way so that I can hopefully receive what I paid for.

This delivery service has been incompetent since the very beginning. And they have not put any strides towards improving. This business runs more as a 24/7 customer service call center than they are a delivery shipper. This company seems like they model uberdelivery as far as a deliveres role. If no one wants to pick up the paclage in its many destinations, it will simply sit there. The tracking is completely fake and has never, for anyone been accurate. No one can be home to provide identification to receive package if theres deficit of 0 tracking and constantly pushed bacl delivery dates. Every single shipment took over 21 days since initial departure. They frequently state they attempted delivery but had never came by those days (I work from home in opened up front living room). It's the defiance, to take action with improving their system after all this time, for me. People, dont blame your vape vendor, they have to use this shipping company.

This is an awful company. I ordered some items from *** on May 13, 2022.Here I am June 4, 2022, after 2 alleged "attempted deliveries" (which is BS because I was home all day long both days), and 4 emails repeatedly giving them detailed instructions, including my phone number in case they had some issues along the way, I still have not gotten my package.All I ever get is the same BS reply of "we are reaching out to our partner carrier with your instructions and an update"...still NOTHING, not even an update from them. Do you use local children on bicycles as your "partner carriers"?How is it, companies can ship stuff to and from anywhere in the states in less than 4 days at the most, and this god-awful company has taken over 3 weeks now? How are they still in business and why would any retailer choose this garbage for their customers?Needless to say, I will never order anything from this company again if this is the shipping company they choose to use.

Xdelivery has been holding my package in my hometown of *** 4 days now. They keep changing the delivery day and have held my package at previous stops along the route. I have contacted them but to no avail as they will not respond. A package that should have only taken at most 8 days, has now take 16 days because Xdelivery has held it and will not attempt delivery. I spent a lot of money on this package and by them holding my package its illegal. There is no contact number to talk to someone at Xdelivery about this, and they don't respond to my request that I fill out on their website. My tracking number is XLX019000N63SW46X and I expect to get my package or I will file a formal complaint with the Complaintsboard.com. This is not right to hold someone's package like this. I dont want to hear that you are unable to deliver it, as I live in a condo building and you will need a gate code to get it. If someone from Xdelivery can reach out to me I will provide them with the gate code to get in so we can assure this package gets delivered.

I wish I could give 0 stars! I ordered coils for my vaporizer from Element Vape. After only 1! attempt for delivery my package was returned to the seller. I got no contact info from the driver or anyone on how to schedule another delivery attempt or even an address go to so I could pick it up myself. I would be better driving across the country myself than using this service. I have never seen a company that doesnt even have a Phone number to contact them with customer support! Every response is nothing more than an automated response. If anyone from this company reads this I suggest you check Reddit because I am FAR from the only one that has had serious issues with getting my package. That being said I will never again give my money to companies the use Xdelivery as their carrier until serious changes are made. Just as a suggestion, leaving a note with a number and address to schedule a pickup or another delivery attempt like EVERY OTHER DELIVERY COMPANY DOES would be a great start! My tracking number was XLX01Z000MQ3FSK6Y.

I have 2 packages due to me from X Delivery, from 2 different online stores, and both have been sitting in, or very close to the city that I live in, for quite some time. One has been sitting in my town for 1 month - tracking # XLX01Z000N73TQPKP, and it was shipped on November 10th. Tracking shows it arrived in my city on November 16th. Every day I check tracking and it says it will be delivered tomorrow. I've sent X Delivery a request for info or a place I can pick it up and they have never replied. I'd LOVE to go pick up my package if it is really in my town but there is no info on where or how to do so. The 2nd package that is missing has tracking # XLX00M000NT4DFN8B. This package from a different vendor has been sitting in a city that is 30 minutes away from me, since December 8. Since then, tracking keeps updating saying package delayed. With what has happened with my first package, I can only imagine what mess this second delivery (lack there of) will consist of. I'm absolutely disgusted. X Delivery clearly should not be accepting packages at this time, as they clearly are having a serious staffing or theft problem.

Ordered over $300 of gifts/clothes for Christmas on Black Friday from Fashion Nova. I knew it was the holiday rush however I've never had a problem before. My fiance and I are leaving home on Dec 17th to head to *** from ***. Originally was told Dec 9th my order would be here but no updates since the label was created on Dec 4th. Now it keeps getting pushed back everyday with no updates or movement with the tracking at all besides the label was created. For 10 days and counting its been sitting in *** according to the site. I am frustrated because I can't contact FN or X delivery and I've never even seen anyone use this service before. It's really unfortunate because these were for Christmas and I thought they'd make it before I left town. Now I don't even know if it's still coming and I spent a lot of money and don't have time to get more gifts. I've submitted a request to xdelivery.ai/support and haven't heard back. This is absolutely terrible customer service and a horrible way to treat consumers during the holidays. Most people worked hard all year to be able to get gifts like me, and they should at least have an open line of communication when so much money is involved and it's time sensitive. 17 items. Tracking #1LSCYJR000KV1A7

Terrible experience overall. I ordered multiple items from elemental vape and they used x delivery. The customer service I recieved was abysmal, and the package tracking was essentially nonexistent. X delivery couldnt even tell me where my package was when I asked. There tracker kept showing my package going back and forth from CA to UT, I live in VA. From the start my estimated delivery date kept getting pushed back. My package required a signature and an adult to recieve it, I dont know how they expect people to have someone of age at home to sign when they cannot get a reliable date of delivery. For about the past 4 days I have made sure someone would be home the next day to recieve it and every morning the delivery date gets pushed back another day. Today I check there website and it says my package went out for delivery and was delivered simultaneously at about 2:00 only thing is that was nonsense. No one had been to my house to have me sign and there is no package at my door or in my mailbox. Thankfully I was forced to buy package insurance from a 3rd party when I placed my order so I dont have to deal with these jaggofs any more, as I'm sure resolving this issue through x delivery would be next to impossible. Avoid this company at all costs. My tracking number was XLX01Z000NF41EB74

WORST logistic company ever. Ordered some vape products from elementvape.com. Label was created on 11/04. Package was traveling from , *** to ***, . The first week the package was moving normally until it arrived at ***, *** on 11/10 at 6:00 EST. Two hours later my package was scanned again in *** on 11/10 at 8:00 EST! Since then, my package is not moving. Their tracking system keeps pushing the estimated delivery day to the next business day. Today is 11/17 and my package is still sitting in *** with a new estimated delivery day of 11/22. I have sent them a request via their online support platform and get this generic response twice:Hello xxxxx Thank you for contacting X Delivery.This shipment is currently delayed due to routing issues. We hope to have it resolved for you shortly. Once resolved your shipment continue to its final destination.We apologize for this inconvenience.Thank you for your patience.Regards,X Delivery Support TeamOf course, a generic response by an automated system as they don't have live customer service to help their customers. Stay away from any retailer that uses this fake/scam company. YOU WILL NOT GET YOUR PACKAGE and you wont get any updates from them. You will be completely in dark. I hope all retailers recognize that this scam company will drag their business down by losing their customers. I am among thousands of *** off customers who decided to avoid any retailer that decides to use this X delivery. Go to LinkedIn and expose them. leave comments to their executives. This business must improve or go out of business before they damage more customers. Tracking number is available upon request. I am contacting my bank now to reverse the charge. I really feel sorry for the retailer that I purchased from them, but its their choice to use this fake, scam and unreliable carrier.

I made a purchase from Element Vape on November 18, package was shipped on November 19th. 7 days later it said the package finally left. It was sent from *** to *** then sent back to ***. Really! Now the package has been in *** for 5 days and each day I check the status and estimated delivery keeps going father out. *** is 90 miles from my house. These guys are pathetic and should have the ability to be considered a transport company revoked. Calling Element Vape now for refund.Carrier: X Delivery Tracking Number: XLX01Z000NF41Y92X Direct Tracking Link: Click Here *** Required at Delivery Shipment Progress Label has been created 10:05 am - 11/18 *** Package is on its way 4:52 pm - 11/18 *** Package has departed facility 6:05 pm - 11/18 *** Package is on its way 4:52 pm - 11/19 *** Package is on its way 4:52 pm - 11/22 *** Package is on its way 4:52 pm - 11/24 *** Package has departed facility 12:15 pm - 11/26 *** Package is on its way 8:00 pm - 11/29 *** Truck has arrived at facility 11:00 am - 12/02 *** By the way today is the 6th and expected delivery is the 9th. Well maybe

I ordered a package from vape eight and both them and the shipping method they used are fraudulent! Eight vape wont refund for products that didnt work and also made me ill . The last package wasnt shipped by *** law charges) My account says X- delivery for shipping. Its been almost a month and it says a lot of shipping info on the site, saying three days last week that it was out for delivery. Says failed attempt each time. I was home as Im debilitated, always here. I see there are many others that are filing and having same issues. I cannot get back to Complaintsboard.com complaints on X-delivery. When I googled the other day it came up and I would like this posted there, or to be ABLE to as the company responded to many people who filed with you guys. I have all the screenshots. They are saying that they dont have my shipping number now! As soon as I wrote and said I have cameras and they never came here they said that they never had my package. I have all the screenshots directly from Eight vape account of them saying it out for delivery as I said. Both Eight vape and this X-shipping they have partnered with are scamming and fraudulent. Eight vape wont respond to previous complaints of products not working and they wont respond besides automated pertaining the shipping. Im being lied to and I would like to file a complaint and I want my package delivered.

I ordered an item from DirectVapor on November 26th on their black friday sale. That item went out and was received by X Delivery on 12/3. It sat "processing" based on their tracking information with a delivery date that CONSTANTLY CHANGED to the next day. So on 12/3 it said it would be delivered on 12/4. On 12/4 it changed to 12/5 and so on and so on until today. Last night tracking stated that it would be delivered tomorrow 1/7/2022. This morning the tracking changed to say that it had been delivered on 12/18 No POD. No. Proof. Of. Delivery. When DirectVapor *REQUIRESa signature on delivery. I emailed X Delivery before the 18th and was told it was processing. How is this company going to backtrack that deliver to the 18th?! How is that ethical? It's not! Now I'm going between DirectVapor and X Delivery over an order that's 92 dollars. I have lost my money and the items that should have been delivered. This "tech based" shipping company is a joke. Look at all the complaints. And what *** most is that people ordering items from reliable businesses don't get a choice if they use this shipping company. The only hope consumerists have is if we complain enough then businesses wont want to deal with them anymore and hopefully they go out of business. This is shady and despicable. I want my package or I want my money back.

I ordered some supplies from ejuices.com on 10/27. The label was created on 10/27. The package departed *** on 10/27. The package arrived in *** on 11/9 and has been stuck there until the present date of 11/17. The destination is *** which is about 300 miles due south of *** in almost a straight line. The elapsed time since departing *** has been 21 days. Every day a couple of days are added to the estimated delivery date. The first delivery date was 11/11. As of now it is 11/22. I could not find a phone number for X delivery but was able to send them an email. It has been a few of days since I sent them the email. I have not heard anything back from them so far. I have been more than patient. I purchase a lot of products on the internet and have been for years but I have never had shipping take as long as it has with X Delivery. I have been very patient. I would be perfectly happy if my package would just arrive at the destination in a reasonable amount of time. 21 days is just ridiculous and their estimated delivery date is 5 days from now and still counting. I could drive the distance between *** and *** myself in about 4 hours. At this point if I had to grade X Delivery I would have to give them an F. The tracking number for my package is XLX019000MS3H4DVR

Its apparent this shipping/delivery company is nothing more than a scam. My complaint echos many others Ive read. Ordered from Ejuices.com 1/2/22. X Delivery received my package at their final location (about 20 minutes from my home) on 1/5/22. Today is 2/4/22 and I have yet to see my package. The eta of the package continued to push back daily. I contacted customer service multiple times, and got every single excuse in the book. Seriously-every possible excuse you can imagine. Lack of staff, scanning error, tracking number error, holiday (what holiday?) causing massive orders, weather, computer malfunctionsthe list just goes on.During this time, ejuices stopped using X Delivery for their delivery carrier. Today I receive the latest response, that my package is just lost, and I will not be receiving it. Which is interesting, considering most of the excuses I received, they were clear that they had my package, and would get it to me shortly. Now all of a sudden its lost and undeliverable. In this time, companies now longer will ship out to my area. So cancelling my order with ejuices.com company (that I know X delivery is just too lazy to deliver) means Im just outta luck as far as receiving any order at all. I just want X Delivery to deliver my package that theyve had for a month now. Ive included screenshots of the various excuses and lies I was told by this company, as well as the latest tracking info.

I've been a customer of BLU for many years now and before they began using X Delivery, we could expect receiving our online orders within about one (1) week of placement. Now, really since the Pandemic and changes to the laws, BLU not only increased their prices for shipping, but they began using X Delivery which is completely unreliable as a commercial shipping option. I place BLU orders almost twice monthly, and I've waited several months to file this complaint in the hopes that the quality of service would get better, but it hasn't. We're lucky if we receive our online order in 2 to 3 weeks. I've even had to wait 1.5 months for a certain orders. Additionally, your order will sit in the midwest for weeks, before being shipped to ***, ***. My most recent shipment was just shipped from *** to ***, ***. I live in ***, near ***. Why would my order be shipped to *** when it was already in ***, where I live? I just honestly wish BLU would work with a different, more reliable shipping company because we pay too much money for their products to have to wait 3-4 weeks for delivery. The automatic response is always "Pandemic", or "labor shortage", but the other vendors that I patronize are able to deliver those products in a "reasonable" timeframe, with few exceptions. However, it is the standard for X Delivery to take an unreasonable amount of time to deliver.

Put in an order on Nov. 26th at ElementVape, I chose the 1-4 days delivery that cost me extra. Received a tracking number the following day which said my package left ***, *** in the 26th at 7:58pm, and that I would receive my package on Dec. 1st; *** is 2 hours away from me. Checked the tracking page on Monday and there was still no update. Which I thought, weird because if the truck left on Friday the 26th then it should have already at least got closer to me by Monday, or at least arrive to another facility and scanned for an update. Checked the delivery date and it was now changed to Dec. 5th. Yesterday, Wednesday Dec. 1st, the delivery date changed to Dec. 6th. Now one day later it changed to Dec. 7. I emailed the company as they have no customer support telephone number and have not received a response. I understand they must be having a difficult time with the new vape *** ban, but as a company that promises to deliver packages on a timely manner you at least owe us an explanation, and I dont mean the runaround putting the blame on the new *** policy. It is your responsibility to keep your promise for the service we paid for, and if you took on too many deliveries than what your current staff can handle that is your responsibility. I paid for a service that said my item would get shipped to me in 1-4 days and it is now Dec. 2nd and still no package or information about the whereabouts of my items.

I ordered a vape product on April 2, 2022. This item shipped on April 4th and arrived at a local facility on April 8th. This item requires an adult signature so I have been keeping track on their website of the delivery date so that I can get the day off from work to sign for the package. Every day the delivery date gets pushed further and further out. I have contacted them multiple times and I keep getting the same excuses that everyone else who files a complaint with the Complaintsboard.com gets. We are sorry you are having problems with the tracking, we are short staffed, there was an error in your package being processed. My package sat in *** (18 miles from my house) from the 8th until the 18th where it finally said it was transferred to *** (the city I reside) and would be delivered on the 19th. I took today off of work to sign for the package and SURPRISE! The delivery date changed AGAIN. I cannot take another day off of work this week to wait for a package that *** or *** not be delivered. It is impossible to try and be home to sign for a package when no one knows WHEN or even IF the package will be delivered.It is absolutely ridiculous to think that you can order something and get the run around from a supposed delivery company for days upon days with no end in sight.I will NEVER order from a company that uses this delivery company again. Element Vape has just lost a customer for using this *** company and I am sure I am not the only one.

I made a purchase through Built.com. They apparently used this service provider for delivery. To make a long story short, we had multiple emails back and forth trying to figure out why my package keeps getting delayed. It was supposed to go from *** to ***. Initial delivery date was 3/2. Then delayed to 3/3. Delayed again until 3/4. This entire time the pack was not moving from *** per tracking info. It now got delayed again until 3/7. And to make matters worse, it was sent out to Michigan, as can be seen by the included screenshot. I've been trying since the first delay to sort out what the status is of my package. When the company would reply it was in generalities and "apologies" saying thanks for my patience. Well this doesn't solve the problem. I still can't get them to set a definitive date of delivery. I've contacted the shipper and the seller at this point. The consistent failure of this company to do the one job they say they do will either result in the package never being delivered as it tours the country or one day getting delivered when I'm not at home, leaving it open to the elements for days on end, or more likely getting stolen. I've explain this to them via email, and its basically the same cookie-cutter response just worded differently every time.I'm seeking a reasonable delivery of my package, not nearly a week late from when they initially were supposed to deliver it. Otherwise I'll be seeking a refund from either the shipper or the seller at this point. As of now, my package, according to their tracking site, sits in Michigan, again from *** supposed to be going to ***.

I purchased a product online from Element Vape, and it was shipped using the company X Delivery on 10/25 tracking number XLX01Z000MR3G0PB7. The shipping information stated that due to the current shipping situation, it could take up to 14 days. It is now 11/18 and X Delivery has changed the delivery date again, to 11/23. The delivery date has been pushed out each day since November 1st. I contacted Element Vape for a refund and they stated they could not refund until the product was returned to them. I contacted X Delivery on multiple occasions, and they asked that I remain patient. The final response I received from them was that my package had not been received by the seller. X Delivery Support (X Delivery) Nov 12, 2021, 10:46 AM (6 days ago)to me Your request (***) has been updated. To add additional comments, reply to this email.X Delivery Support (xdelivery)Nov 12, 2021, 8:46 PST Hi ***, Thank you for contacting X Delivery. As per checking with the carrier, this shipment has not been received from the seller. Please reach out to your seller directly for further assistance.We apologize for any inconvenience. Regards,X Delivery Support Team There is not a way that I have found to contact the company by phone. I have to believe at this point that they have kept my product, or with cooperation from Element Vape, are keeping consumer's money and not shipping products. I see many complaints against X Delivery filed here on the Complaintsboard.com, so I have to assume there are many more instances of this situation happening. I will attach the purchase, shipping, and tracking information.

I ordered a package from Fashion Nova on November 29th. My order shipped about a day or two later & was supposed to arrive on Friday December 10th but instead its been floating around for the past 5 days. I contacted fashion nova about my delivery issues & instead of them giving out their customer service number they want you to email then which is no help considering they take at least a day to get back in touch with you. They told me my carrier would be ***OLX, what the f*** is OLX ? They provided me with the carrier, tracking number, carriers phone number and their link. I called the *** was *** not *** So I waited for another 40 minutes on the phone trying to speak to a representative from *** just to hear that their tracking numbers do NOT start with 1L. So here I am emailing fashion nova back just wanting a refund at this point & yet they still send you to that automated *** instead of letting you speak to a real human. Every time I go to look at the progress of my order it still says exception , additional information needed in order to complete delivery . You tried to delivery it one time & one day & then didnt think to try again? Or physically call my cell phone number thats listed on the package? If you needed more information then you should have called & I would not have to sit here & complain about something so stupid especially 10 days away from Christmas. My tracking number is 1LSCYJR000KRDF7. My name is Kionah ***, I need this package delivered ASAP. Or else I will have to result to further action being taken legal wise. This makes no sense whatsoever, I suggest you all get in contact with me soon. My phone number is ***.

Tracking #: XLX019000N73TV1ER 11/10 14:37pm CST - label created 11/10 20:37pm CST - In-Transit Package has departed facility. Subsequent updates indicate the package is progressing through the delivery network, with arrival and departure events at various facilities. Despite multiple inquiries, the response received on 12/1 acknowledged a delay without a clear resolution timeframe. Continuous updates suggest daily delivery without fulfillment.

Tracking number is XLX00M000VT7GAYH5.My review of X Delivery still stands and will still stand even if this issue gets resolved. I have not been able to set up a redelivery date with the local courier so I would be able to be home to sign for the package (it's signature required) because they have ignored my emails. The 1st delivery attempt was on 6/25 and the tracking didn't even update until the failed delivery attempt occurred. The tracking said 6/27 as the estimated date that same morning. Tracking is useless because it automatically pushes the estimated delivery date to the next business day everyday. As I said in my review, how is anyone supposed to make sure someone is home to sign for the packages if there isn't an accurate estimate? I have sent the local courier 2 emails. Email is the only way to contact them according to the missed delivery notice. 1st email requesting redelivery being on 6/27 or 6/28. I took off work to wait those 2 days and they didn't redeliver. The 2nd email I sent on 6/28 evening requesting redelivery on 7/2 (which is today) - it's almost 2:40pm and I'm still waiting. Both of those emails were ignored. They only make 2 delivery attempts before sending the packages back to the merchant. Of course I do not want the package to be returned to merchant - I want to receive my package! I have been waiting for this package for 3 weeks total now since it was first shipped. This is a totally unacceptable way of running a shipping/courier business - unresponsive to recipient trying to work out a date for delivery/redelivery and not delivering/redelivering the packages on those dates. A previous local courier X Delivery had in my area was much better. They actually responded to my email right away asking to redeliver on a certain date and they did exactly that.

I ordered about $120 worth of products from Element Vape and the carrier used is XDelivery. I paid extra money for shipping to get it as quickly as possible. The item went from ***, to ***, then to XDelivery warehouse in ***, *** which is about 25 mins from the delivery address and unfortunately that is where everything went wrong. It arrived 11/19 with a delivery date of 11/21. Well every day since then, the delivery date has been pushed back at LEAST one day every day and now states eta is 12/1(havent checked in about 12 hours so could actually be longer). Ive submitted request/complaint but always get a pre-written response that does not specifically address my issue, or generally addresses an issue that does not fit with my complaint. Ive heard that they are overwhelmed with volume, that they cannot scan packages digitally so they scan by hand and had 75 packages(which doesnt seem like much for a company that their business IS scanning and delivering parcels) but they have delivered ***% of those and are working on the rest(which was 2 days ago so calculating it means they only had 10 left undelivered), then was told that I wasnt home so they would try 3 times then return to sender(someone selected the wrong pre-written response since my issue is that it hasnt delivered), and finally I was told I am unable to pick up package myself since I pleaded that if they couldnt deliver in a timely manner to just let me pick up. I am thoroughly disgusted with the lack of service Ive received and will do everything I can to never purchase something that is reliant on XDelivery to get the product into my hands. All I want is what I keep asking for, and it is not something so far fetched to ask of a company with DELIVERY in there namewhich is to get me my darn package. Once I actually receive it I will work with the seller to receive one heck of a refund.

On the morning of Wednesday, January 19, I placed an order from Saks Fifth Avenue which cost a total of $236.49. On Wednesday, January 26 at 10:47am PT, I received an email from Saks saying that my package had been delivered. I checked the mailroom around 5:30pm that day and it wasn't there. I checked the Narvar tracking link, which said that the package had been delivered at 10:26am to a neighboring city. I then clicked on the tracking number (XLX032000QE5V70GV), which took me to the X Delivery website, which also stated that my package had been delivered at 10:26am to the same neighboring city. In the following days, I repeatedly checked the mailroom, asked the leasing office, checked the other mailrooms in my apartment complex, and asked the leasing offices of nearby apartment complexes. The package was nowhere to be found. I messaged X Delivery through their website on January 26 to explain the situation. They responded that my parcel was "marked delivered on 01/26/2022 at 10:26 am, left at mail room," and this time with the correct city name. I emailed back because that didn't resolve anything, so they responded again saying that they "reached out to the delivery carrier regarding this delivery and they have responded that in their records indicate that the driver was at the appropriate location at the time of the delivery." They attached a hard copy of the delivery confirmation for Tracking # D10012939064092. I emailed back asking for photo evidence of the delivered package, which they did not provide. I have also contacted Saks Fifth Avenue's customer service three times and was told that they're still conducting their internal investigation. The third time I called, I was told the package was delivered at 11:26am, not 10:26am, which is a conflicting report I found to be suspicious. I'm looking for the package to be finally delivered or to be given a full refund.

Purchased from an online retailer that uses XDelivery. Package arrived at local center April 4, 2022. Said out for delivery on April 7. No delivery was attempted. Reached out via online form since company has absolutely no way to contact them by phone. According to rep, they would reach out to their "regional deliverer". That was Friday April 8. No further info until I followed up. I was told that they were still awaiting an update from their regional deliverer. The entire time, up to April 12, the status on the tracking system showed out for delivery from April 7. Because the package needs to be signed for by someone over 21 I adjusted my work schedule and remained at home from April 7-April 11. Without any notice, delivery was attempted on April 12, a day I could not be home. Delivery driver told my daughter they would be back the next day the 13th. I adjusted my schedule yet again and no delivery. It said it was out for delivery, but they never showed. Here we are on the 14th and they have still not delivered and can't tell me when they expect to. I am essentially held captive because I have absolutely no idea what day they are coming and I can't even get a straight answer from their corporate office. Unfortunately, I also have a 2nd package that I ordered before this fiasco and it says it will be due next week.-Customer service provides no service, just a we will check and get back to you. -Company shrouded on secrecy with no phone numbers and no transparency around hours of operation.-Tracking system doesn't track anything since they clearly don't pay attention and it is not accurate. -Packages in their possession for upwards of 2 weeks with no delivery.-Complete lack of communication and being held prisoner waiting and waiting and waiting. -What really *** is that if I want this package this week, I will need to miss a family function scheduled for tomorrow, the 15th so I can just sit around hoping that they deliver or have the courtesy to call.