Xfinity Stream
Reviews and Complaints

Worked with Arial to set up roku
She was so patient and kind. Loved working with her! Never had a good experience with cable companies before until Arial. She needs a raise!

Tylor was the agent who help me today and I more than satisfied with his help, Spanish agent only wants to sale you innecesary service and waste your time, thank you Tylor one more time.

It was so easy and pleasant dealing with the customer service. The associate I spoke with was very polite knowledgeable and business like. I wouldn't hesitate to use their service again.

Very honest and straightforward. I always only paid what I originally agreed to, no extra charges like sudden link always sticks in.
Bill came out of account same day every month just as it should.
I am very satisfied with the service they provided.
I only wish they covered the area I now live.
Thanks, Gary

The service technician Mark Jackson was literally there for over 2 hours, he was very humble, pleasant and patient, it was really hot outside so we made sure we kept him hydrated, after the job was completed he made sure every tv was good and he explained to us how to work our remotes and he was also very fun to talk too. Mark you rocks!;

I realize that this forum is usually to rip Xfinity/Comcast a new one, but I just had customer service above and beyond. Mark, don't know his last name, helped with an issue that hasn't been resolved since Hurricane Ian turned us upside down. He couldn't have been more understanding or compassionate, and I wish there was a way to give him... and yes, Xfinity, for hiring such a quality individual.

Stephen Byrne

I was with a competitor of Xfinity for 11 years? I made the switch after a free upgrade cost me $99 and a loss of my daughters favorite tv station. My first call getting off the phone with them was Xfinity. I spoke to a wonderful and attentive customer service representative who claimed they had all the channels I required? not only did they have them, but so much more. Extremely fast streaming and their channel line up is awesome! Speaking into the remote is like having an assistant in your hand! So happy we made the switch!

Internet speeds great, makes Century Link look like a snails pace service especially if you live in older parts of most any city. Their TV stations are like all the other providers - The more content you want to access the more you pay. As with all the others, monthly costs are high. When I am done with my contract I will get rid of most of their content and go to Netflix, Amazon and maybe a World News along with local channels. When you add up cell service, TV service, internet etc., we pay a lot to stay connected and develop remotecontrolitis along with along with communication interruptousness.

If you want to be able to watch a FEW of your dvr recordings-the app chooses which ones-then this is the app for you. Where to begin with all the issues?!

1. Only some of the recordings on the dvr actually show up on our mobile devices, so it will skip from episode 1 to 5, even though 1-5 are on the DVR.

2. On Demand doesn’t work. Any time I click on the info for a show, whether on my iphone or ipad, I receive an error message that says, “Sorry, we’re having some trouble. Please check back later.” This happens no matter what, even when I try to click into a featured show on the “For you” page. The only work around I have found is if I locate an exact episode that I want to see in all TV listings, which is only by luck since if I actually use the search function, I will again get that error message. In the listing, it will have a “watch now” option that actually works, as long as it’s a repeat episode, rather than new.

3. There is no option to record shows. Also, you can view upcoming recordings but cannot modify or cancel them. Why in the world would Comcast have removed these essential features?! There’s not one on the Xfinity Remote app either. Unbelievably pointless.

4. There is no way to retrieve deleted recordings. Even though you can click into a deleted recording and click the “recover” option, you will receive an error message that says, “this feature is no longer available.”

5. Lastly, this is not just because of not being on my home network when using it (although what a completely pointless app if you had to be). I have used the app at my house and had the same issues.

I hate this app so much. I hate Direct TV more, unfortunately. Ughhhhh.

I switched from DirecTV because I wanted better Internet than what I was receiving from Verizon. Xfinity has some nice features and with their promotion I am paying over $30 a month more than what I paid with no promotions left on DirecTV. So I was expecting better service all the way around. I am not sure the extra cost is worth it.

I do not believe they have any support for the app. I called a few times. The person who answered the phone was pleasant but could not help me. She said she filed a ticket but no one ever called me back even though she said they would. I then tried the online blog site. Only response I received was that my shows may have had an issue uploading to their cloud. Again no help.

I receive an issue each week using the app. I honestly thought paying more for Xfinity would provide better service but so far I have not seen this to be the case.

They need to have a special team for the app and respond back to customers but I do not think they care.

So I finally broke down and purchased TiVo. Xfinity downloads the shows quicker but not all the shows are available for download with Xfinity. It is very hard to catch up on shows when the first couple shows are not available to download. I had so many issues with the Xfinity Mobile app that I am not experiencing with TiVo. For example, sometimes you download a show on Xfinity and when you play it says there was a problem with it and it tries to have you watch the on demand version where you must watch commercials. TiVo seems to have all my shows available. I never had a reason to call TiVo for issues. Sad I needed to purchase it since Xfinity app has too many issues. Counting down to when I can end my contract...

My husband and I both travel for work a lot. For frequent travelers, keeping up with your favorite shows is not easy as not all hotels offer the same channel lineup or you may be on a flight while a show airs. Streaming made keeping up with shows easy as I would record and watch anytime. Maybe I’m sitting in the airport so I watch on my phone, or maybe I’m in the hotel and watch from my iPad, either way, it was a breeze. That is until early this year when I realized the latest update removed the ability to watch remotely or schedule a recording.

I’ve seen others mention getting one device so maybe I unknowingly set up my iPad therefore making it unavailable for my iPhone but why can’t I view/update that device in my settings?

Why would we only be allowed one device? How many families today have only one device in their household? That’s ridiculous! So families must choose who gets to watch remotely? If I use it for my iPhone as I travel regularly, then my toddler can’t watch on her tablet while driving on a family vacation? Anyone with young children knows the benefits of giving them their own tablet with super padded cases vs risking damage to your phone.

My other frustration is the removal of scheduling a recording through the app. Neither the Stream app nor the TV Remote app allows you to schedule a recording anymore. Say I’m out running errands and hear about a news episode that will air tonight before I get home - I can no longer go into the app to schedule that recording. This was another great feature that was removed. WHY?

We pay a high premium for service that is advertised as watch and record from anywhere but it simply isn’t true. Xfinity needs to get their act together. Highly disappointed in what used to be a wonderful app that I used regularly. If you haven’t updated the app in awhile, save yourself some grief and don’t...I wish I hadn’t!

Comcast “Xfinity” is a monopolistic fraud, in my opinion. The company provides what I consider such a poor service that they actually changed their name a la serial conman... Think about that - who else does that? The only examples that come to my mind are failing businesses like those on “Bar Rescue” that rebrand themselves in an attempt to save the company.

Corporate accountants assign a value to a company’s “goodwill,” which is the value of their name brand, e.g., the goodwill of “Coca-Cola” allows them to charge a higher price than private label/store-brand cola companies. Comcast spent millions of dollars in advertising to establish and grow the company’s goodwill, but the nature of their product erased all of that value and more. I doubt Comcast ever put their goodwill in the liabilities column as their change in name implies it belonged, but someone was obviously aware their name was a detractor because they literally changed it... to “Xfinity” - they spent millions of dollars to rebrand the company and that campaign focused on their self-proclaimed good “customer service” almost as if the marketing team had a sense of humor and just wanted to rub that nonsense in people’s faces... Imagine if they’d spent those marketing dollars on fixing their internal problems-what a novel concept.

The most recent “update” to this app mentions ¿snacks? and faster error messages... how funny is that? Instead of fixing the software bugs, they acknowledge that downloads don’t work and laud themselves for speeding up the app’s ability to tell you it’s wasting your time so as not to “leave you hanging” - what absurdity. I am loving this hilarity, but only because I’m no longer one of their rubes. When I was last a customer my bill often contained unexplained extra charges. It seemed apparent to me they engaged in widespread and blatant consumer fraud. I am no longer a Comcast customer. Cut your losses...

My experience with this clueless and misguided company started this past Saturday afternoon while trying to cast a sporting event. When I went to cast the event, my app and tv responded, but I was left hanging with a “ready to cast” message on my tv. So I called in and after explaining my issue multiple times I was told the trouble was a result of an unplanned maintenance outage due to servers Impacted due to recent storm activity in my area. Customer Service 101 says the best time to conduct maintenance is always during your customers prime weekend viewing time - right?! After expressing my frustration I was given some credit for my time and told the issue would be resolved by end of day Saturday. Shame on me for taking them at their word when they just want to get me off the phone.

Today is Monday and it still does not work.

Tonight I was passed to a total of 5 people. I spent 2.5 hours on the phone. First, I was on a text chat with a poorly trained CSR and then his equally inept supervisor - being given various (!?) nonsensical answers for my problem. Then, after being forced to work through various stupid, duplicative troubleshooting steps, I was told I would be called back by Advanced Technical Support to continue to troubleshoot the issue.

The callback I received was from someone who had no clue what casting to a device / tv even was!? She was not aware that you can buy a separate Chromecast device. She could not help me nor get a true advanced tech support lead on the phone and she could not have me holding any longer, so she was going to have her boss call me. Never happened. Shocker, I know.

So I grit my teeth and called back in and finally got to a live in-person CSR. She forced me through the same ridiculous troubleshooting steps -AGAIN - only to tell me after 30 mins that it’s A KNOWN BUG IN THE STREAM APP THAT HAS NO ETA FOR A FIX THAT CAME OUT OCT. 10! 2.5 hours when all they had to do was tell me that and offer me credit for my loss of service.

Why didn’t EVERYONE who answered the phone have that info at their finger tips? Unbelievable. It’s a joke. What’s great is that despite my frustration they had the guts to ask me how my day is going. LOL. They are so oblivious and tone-deaf to what customer care is all about. Awful company.

THE most annoying thing it does is only play the first 2 minutes of a football game on my iPad or PC! 3 of the last 5 games I’ve recorded have behaved like this. If I view directly from the DVR to the TV, it has the whole game. Another thing is the app always says the DVR is about 30% more full than it says when viewing from the TV—i.e. iPad says the DVR is at 90% capacity, when the TV says the DVR is at 60% capacity.

Update 8/9: still can’t watch a football game with the app! Only shows 2 minutes and 54 seconds of the recording!

Update 09/14: This app is going backwards, as far as practical, usability is concerned. The reason for having an app that’s connected to your TV account, on your portable device, IS TO BE ABLE TO WATCH YOUR OWN CHANNELS AND PROGRAMMING WHEN YOU’RE AWAY FROM YOUR HOME! PERIOD! This should be fundamental. HIRE NEW LAWYERS IF YOU HAVE TO! Cut through any FCC regulations or whatever; find the loopholes. When I’m at a hotel, with a limited amount of interesting TV programming, I want to be able to log into this app and watch the same channels that I watch at home and have access to all programs that I’ve recorded...tap into the physical DVR’s if cloud space is the issue. This app could be brilliant! Instead, it’s nearly useless on the road. I used to be able to schedule a program to record using the app, while away from home. That very useful function is now gone.

So, now that I’ve talked about the ‘two steps back,’ the ‘one step forward’ part is that I was finally able to watch an entire football game using the app...but then again, I was in my own home, right in front of our TV...that’s connected to our DVR, that’s connected to the internet...while the kids watched the Disney channel.

Update 09/17: I’m taking back the ‘one step forward’ part of my previous update. Monday Night Football only shows 2 minutes and 54 seconds of total runtime using the app. So, I’m staying up late to watch the recorded game off of the DVR, on the TV, after waiting for my wife and kids to get done with the TV. They’re in bed, asleep. I’m watching the game now because I can’t ‘go dark’ on social media any longer and I know I’ll hear the score in the morning, as people discuss the game at work. If this app would have worked, I would have already finished watching the game.

This applies to my services in the home as well as this app. We signed up 3 months ago after 10+ years with DirecTv. As soon as xfinity became available here we made the switch so weather would not cause our services to be interrupted. In these three months, I have had to call more to report problems than weather ever caused us in all of those years. Our entire neighborhood, who all signed up at the same time and had the nuisance of yards and roads dug up for almost two weeks to have cables laid down and brand new connections, had repeated disconnections with internet and phone along with the tv freezing and needing to be unplugged to work again. Repeated calls and a visit from a tech resulted in being told it was a problem somewhere at the source and had nothing to do with our connection or equipment. We were told they had narrowed it down and isolated where the problem was and that a truck would be there that night and service would be disrupted for a half an hour or so... but that once fixed, we would have no problems. We had no service for 4+ hrs and more intermittent issues for the next couple of days. That seems to finally be resolved. Another issue: free hbo and Cinemax weekend came around but we couldn’t watch without subscribing. An hour plus on the phone of system resets, try this try that and ultimately never being able to try those channels. The agent who tried to help gave us a month of free HBO. It ended up showing up on my bill anyway so cancelled it immediately, even though there was more than a week left. Had to call about that again because they still tried to charge for the partial month and was able to have that removed. We signed up for a specific package when the sales agent was in our home and assured us that the package we chose would have a specific channel. He also told us that the price we signed up for was guaranteed for the length of our agreement. Three months later, the monthly bill went up and according to customer service, the written agreement was what mattered, not what we were told. Same story with the channel... the only way to get that channel is to have tv/internet/phone separate as Discovery ID (despite the specific assurance we would have it) was not available with any package. So with all of the problems with the service and with what we were told vs the written agreement I am probably returning to DirecTv... despite finding out that I will be charged $230 for terminating a 2 year agreement.

I was trapped with Comcast for about 30 years. Finally Verizon FIOS won the last of Comcast’s legal attacks and I was able to switch. Truthfully Verizon FIOS was so bad it made Comcast look good. I moved after two years with FIOS and although only 6 blocks away from previous home, FIOS only offers Internet Service in my new building. They told me to just get Internet and stream TV. I should have listened. Instead, I had Xfinity installed the day after I moved. At first I thought that with the name change. there was also great improvement with service. The install man was right on time and pleasant and professional. He knew exactly what he was doing and had my Internet and TV setup quickly. The truth is I should not have had to pay for this as it’s very easy and I’ve done it before when Comcast changed equipment. The installation was Thursday and setup of WiFi was easy on TV and computers and iPhone. Then, comes the watching experience. Just like FIOS. Comcast has no printed guide. The sales person on the phone told me I’d get over 220 stations. I saw online it even included HBO. I started watching then surfing channels. I used the voice remote which actually works and asked for TCM - Turner Classic Movies. In 30 years of cable TV I have always had TCM with no problem. Suddenly I learn I’m not subscribed to TCM. I had to go through the agony of calling Comcast to check. The guy tells me TCM is suddenly too expensive for them to include with my 220+ channels. I have HBO and forced to pay a sports fee for stuff I never watch. But to see the one channel I like, I must now ADD A SPORTS AND ENTERTAINMENT PACKAGE! That adds another $10.00 plus another $5.00 fees. I can’t get rid of the sports channels or HBO neither of which will I ever watch. After done talking to Comcast guy today he tells me to click on link he’s texting me to confirm change. After that it takes me to a screen telling me to watch “free movies” with the streaming app. I go for it, if only to be more familiar with getting TV or movies on the Internet and it takes me to the app site but tries to download it from the browser. That can’t be done with Apple so it tells me something went wrong. Sign out them come back. I do that and end up at the App Store and the app seemed to be installed as usual. I go to look at the reviews and after reading more of what’s wrong with the app, I find I’m out of the app. There was no going back. I searched down the list of Comcast apps and see none that say open. Meaning I must figure out which app it pretended to install. Long story short and it’s clear somethings have improved such as install and the remote. But the rest is pure Comcast from years ago. They have built two of the tallest buildings in this city and were able to get major tax breaks from the city to do so. I could go on but this is enough for today. Beware you’ve been warned about Comcast. (aka xfinity)

10/30 Dear Developer still awaiting your ESCALATED RESPONSE from around 6/29. Also, why are you blocking STARZ?

9/2 Dear Developer still awaiting your ESCALATED RESPONSE from around 6/29

8/7 Dear Developer. Recorded an unauthorized biography of Rihanna. Watched it. Not Rihanna. It was all in Chinese. Is this an oops?

7/29 Dear Developer, looks like Hacksaw Ridge got fixed.

Dear Developer. The last private message identifies me entirely. Do me a favor then end expedite my ESCALATED response from about 30 days ago.

Dear Developer. There are private messages to ComcastMax, ComcastChe, and ComcastZach. If you type in that horrendous URL you post you get redirected. The last message was 7/27. All 6 are unread. One show worked from last night. Hacksaw Ridge plays goofy.

Dear developer. One recording worked this afternoon. However, Hacksaw Ridge screws up around 2:06. Downloaded Hacksaw Ridge. Still screws up.

Dear Developer, went back to the forums. We have sent a number of messages. 6 of 6 unread. One recording worked this morning. 7/28.

Dear Developer, we did all the account specific stuff. Absolutely everything is ok. Why don,t you focus on fixing it for everybody. Then I will be happy. Still waiting for my escalation response.

Dear Developer, your response had a seven hour delay before it showed up. I have been to your forum sites, about a month ago. Some good got done. But absolutely nothing of permanence happened as evidenced by much more 8001 errors and now other Playback malfunctions.

Update 7/27 evening. Got another recording to play. Tried Hacksaw Ridge. At the 2:06 point it plays about 50 seconds and then goes back to the 2:06 point.

COMCAST, WHAT ARE YOU DOING?

Update 7/27. I got a new recording to actually play. Perhaps you fixed something. Keep it that way. Of course the previous five did not work.

Dear Developer, I checked again at 7 PM. Guess what, I got another one. I AM PAYING FOR THIS!

I schedule a show to record. You record it on the Comcast cloud? You show I now have a recording. I go to play it. I get Playback Issue::8001

Now you are either under resourced, devious, or criminal. What else could it be?

DEAR DEVELOPER, when you get one of these errors, it says try again later, each and every time. I now have approximately 8 of these, in a month.

Dear developer. Tried it your way. I went to On Demand. Guess what, Playback Issue::8001.

COMCAST FIX THE DEVELOPER!

Read the developer response. I do not record these programs. You do. It only took about a month to hear from you. Now what?

Why give me the option to record something when you cannot or will not do it.

Is this the ESCALATED response?

Update 7/26 morning. Got another Playback Issue::8001

Update. Have another Playback Issue::8001

Update 7/25. Two more recordings have Playback Issue :: 8001

COMCAST PLEASE FIX THE APP

Well, Sunday morning, most of it is fixed. I think they stuck in a series of commercials before Blues Brothers. Kind of changes the definition of a recording. I still have three recordings unwatchable. It is now over a month. The problem was ESCALATED over three weeks ago. No contact.

Update as of 7/23. Hey the data issue 404 got fixed.

However, I now have 14 recordings. I can play NONE of them. Movies on demand - DOES NOT WORK. Try playing the Blues Brothers. See what you get. It does not matter what device, nor what internet path you use. If I use my cell phone without wifi it does not work either.

COMCAST - PLEASE FIX

Update as of 7/3. I looked at movies on demand. I found 29 movies with "Data Issue::404" I did not poll all the movies. There has been no resolution on the playback errors.

COMCAST, FIX THIS. I AM PAYING FOR THIS.

I have this error on the playback of some recordings. We tried to troubleshoot on chat. That led to my modem going down 4 times in an hour. That is a sure fire way to end a chat session. We then had extremely limited service. We could only get some 13 channels. We tried phone help at several different levels. We checked our account. OK there. Everybody bewildered. We found a forum, spelled it out, did some private email, and got the service back along with our 8001 error. A tech was sent out. Every connection from the pole to the modem was disconnected, inspected, and renewed. This installation is less than a year old. The signal strength is great. This modem has two speeds, which Comcast joined. The tech split them.

The 8001 error persists. Techs do NOT troubleshoot apps. Somebody was supposed to call yesterday afternoon. It did not happen.

COMCAST, FIX THE APP!

if you play online gaming do not expect Xfinity to be any good you will lose FPS and RPG if you play online poor customer service and please complain to FCC to resolve issues it will take 30 days and good service will last for a couple months.

i suggest you everyone do a class action lawsuit against Xfinity they are really bad with massive packet loss no gaming vpn, and really poor routers, that have to be used even if you buy your own router the worst connection ever , in California! They will literally lie to you every time you call them they have a thrid party support that will hack and make things worse. they do not ask to verify if you are even their customer allowing more issues.

I have attempted to get credited $30 since I signed up for the affordability connectivity program (ACP). I have been enrolled in the program on or about July 23, 2023.

I would like a reimbursement from July 23, 2023 through today, November 22, 2023 and beyond. I have made multiple attempt to get reimbursed to no avail. I have contacted managers or purported managers to no avail. I am tired of this ACP "run-around."

There appeared to be a credit of $30, but when I went to pay what I thought was going to be a $15 bill, it was back up to $45. What professional company or purported professional company does this? REALLY?

If I could choose another company I would, but I cannot because my apartment only works with Comcast/Xfinity.

I hope THIS final attempt will get my reimbursement. I thank you in advance.

Nseobot Ekpo

For the last month I have been without phone service. I have contacted Xfinity numerous times to have my phone service restored. The staff at the Greensburg, PA store has set up appointments for the technician to come to my home and repair the phone service. The Greensburg, PA store has given instructions to the technician to repair the phone service with the instructions not to call my home phone as I do not have service. The technicians still have continued to call me - what happens is that the phone rings once and the phone goes dead. At one point, when I went to the Greensburg store, I asked the techs not to call me but to show up and knock on my apartment door for them to let me know they were there. The techs are still calling me to see if I am home. It seems that the techs are not reading their instructions. As a result, since I cannot talk to the techs, it seems to be a waste of time that the techs are not paying attention to the instructions that are phoned in. Is there any way that you can talk to the tech about following the instructions given to them by the staff at the Greensburg, PA store? My cell phone service is also affected by my home phone service and as a result I cannot call any one if I am in need of medical assistance. Anything you can do to help with this situation is appreciated.

Sincerely, Michael E. Shapiola, Sr.

Comcast, or xFinity as they call themselves now, is a company that I have had the displeasure of dealing with recently. Let me tell you, it has been a complete nightmare. I have talked to at least 4 or 5 different representatives over the past couple of weeks and my billing is a complete mess. Each representative has told me something different and I don't know who to believe anymore. It's like they don't even talk to each other or have any sort of communication within the company.

I'm not exaggerating when I say that this is the worst communication I have ever received from a company. It's like they don't care about their customers at all. All they care about is offering overpriced packages and mediocre internet service. And don't even get me started on their promotional deals. You have to monitor them closely because they will try to sneak in some outrageous charges once the promotion ends.

When I asked for a simple fix to my billing issue, they just transferred me to another representative who told me something completely different. It's like they don't even know what they're doing over there. And don't even bother trying to get a hold of them because they won't answer. It's like they're purposely avoiding their customers.

If you're a new customer, please listen to my warning and stay away from xFinity. There are cheaper and better options out there. Trust me, you don't want to deal with the headache that comes with dealing with this company.

It took me a whole 12 days to finally get a new password to log into my new comcast email account. They try to sell you triple play with internet phone for $10 savings and tell you that you don't need to use the phone. But if you call the help desk to get a password, they won't give you a password unless they can call you on your new internet phone (which I don't have because they told me I didn't need it). So the alternative is to have a security PIN sent to you in the postal mail which you have to wait for. Then when you try to use your new security PIN, it is not activated until you call them again. But they won't activate your new PIN unless they can call you on your new internet phone which you don't have.

Somehow, I got in by downloading the Xfinity Connect app from the Android playstore. Then I had to verify my identity via text message code and a second verification via alternate email security code. Comcast is security paranoid making it almost impossible for valid customers to access their online accounts. It's just unbelievable how terrible this company is! I wouldn't even give them a single star!

I mean, seriously, who has the time to wait for a security PIN to arrive in the mail? And then, when you finally get it, you can't even use it until you call them again? And they won't even activate it unless they can call you on a phone you don't even have? It's just ridiculous!

But, I have to admit, once I finally got into my account, the internet service itself was pretty good. I didn't have any issues with it and it was pretty fast. But, the whole process of getting into my account was just a nightmare.

Overall, I would say that if you're looking for a reliable internet service provider, Xfinity might be a good option. But, be prepared to jump through a lot of hoops just to access your account. And, if you do have any issues, don't expect their customer service to be very helpful.

I gotta say, I'm not too happy with xFinity. I signed up for a whole year and every few months, my bill kept going up. I mean, what's up with that? I called to complain and sometimes they gave me a refund, but then the next month it went up AGAIN. And then AGAIN a few months later. It's like they don't even care about their customers.

And don't even get me started on trying to cancel my service. I've called FOUR different times and every time, they tell me something different. Some of the representatives barely even speak English. I mean, come on, xFinity, get your act together. Apparently, their call center is in the Philippines. I don't know about you, but I want to talk to someone who actually understands me.

And get this, after they told me I was overcharged and would get a refund check within a week, I never received it. Every representative tells me something different and it's just a mess. I want my money back, xFinity. It's not that hard.

Oh, and get this, they told me my equipment was never returned. But I called UPS and they said it was received. So what's the deal, xFinity? Why are you lying to me? This company is just terrible and I don't think anyone should subscribe to them. I want my refund of $106.66 and I'm never going back to xFinity again.

I gotta say, I'm pretty disappointed with xFinity. I've been a customer for like, 30 years or something crazy like that, and you'd think they'd show some loyalty or something, but nope. They're just rude and disrespectful and don't seem to care about their customers at all. It's like they have no ethical standards or anything.

And don't even get me started on their billing. My bill has gone up like, a ton in just a few years, and I haven't even gotten any upgrades or anything. I called customer service and was on the phone for like, 3 hours trying to get someone to help me lower my bill. I mean, I'm retired and on a fixed income, so every dollar counts, you know?

Anyway, after talking to like, 4 different people in 3 different departments, they finally lowered my bill back down to $299.00. But then the next bill comes in and it's back up to $351.00! So I call again and I'm on the phone for like, 2 hours this time. They promise me a credit for $52.00, but then my next bill comes in and it's $410.00! Like, what the heck?!

I just can't stand talking to these people anymore. It's like a horror show every time I have to call them. They don't care about their customers at all, they just want to jack up our bills and make us suffer. I've been on hold for like, 45 minutes now and I just can't take it anymore.

Honestly, I know there are other options out there and I'm seriously considering switching. This is just too frustrating and I can't deal with it anymore. xFinity, get your act together and start treating your customers with some respect!

We decided to go with xFinity for our internet and TV needs, and we were excited to see the special offer of $69.99 with free installation. Our first call resulted in a free modem, which was a great bonus. However, when I asked the representative to call me back after I got my husband on the phone, I never heard back from them.

A few days later, I called again and spoke with Henrietta Jones. She helped us order two TVs and internet, but unfortunately, there was no free modem this time. On the day of installation, the technician was late and sat in his truck outside for 20 minutes. When he finally came to the front door, he reeked of cigarettes, which was not pleasant.

We showed him the locations of the modem and TVs, which already had existing outlets. However, he informed us that it would cost $100 per run, totaling $300. When we mentioned the free installation offer, he seemed confused and repeated the $300 charge. We felt pressured to pay since he was already there, but we were not happy about it.

After the technician left, we were even more frustrated. To make matters worse, he came back and asked us to say he was there if anyone called. We were confused and didn't trust the company at this point.

Overall, we are disappointed with our experience with xFinity. We don't feel like they care about improving their services, so we will stick with the providers we know and trust.

I gotta say, I had a bit of a rough time with Xfinity-Comcast Cable recently. My cable TV went out and I was getting some "error codes" that they wanted me to look up. But when I went to their website, the code wasn't even listed! Can you believe it? I mean, what's the point of having a website if it doesn't have the information you need?

Anyway, I ended up having to call them and go through their phone menu, which took forever. I swear, I must have been on hold for at least 8 minutes before I finally talked to someone. And even then, they just directed me back to their website! It was a real run-around, let me tell you.

Now, I'm not saying that things don't happen. I get it, stuff breaks sometimes. But it was just so frustrating to have to deal with all of this. And to make matters worse, it was a weekend and OnDemand wasn't even working! I mean, come on Xfinity-Comcast, you're an NBC company, you should be able to do better than this.

The website itself wasn't too bad, I guess. It could have been more user-friendly, but I was able to navigate it okay. It's just a shame that the information on there wasn't accurate. I mean, if you're going to direct people to your website, at least make sure it has the right information!

All in all, I think Xfinity-Comcast could do a better job of taking care of their customers. The long wait times on the phone and the inaccurate information on their website just aren't cutting it. I hope they can step up their game and start caring more about the people who rely on their services.

My experience with Comcast Xfinity Internet has been frustrating to say the least. I was enticed to switch to their service because they offered Gigabit Speed in my area. However, it has been almost a full year since I switched and I still only get a bit over 300mbs. Aarrrgggg!

At first, I was understanding of the situation as the pandemic had just started. But it does not take over 300 days to fix this problem, even in a pandemic! It seems like they just don't want to fix it. They keep doing the same thing - testing my connection, then sending someone to check my hardware, then checking outside only to report that the box at the road needs to be replaced. But then nothing happens!?!?!?!?

I have explained to them that I have fully checked my hardware. As a computer technician, I replaced all my cat5e cables, my modem is on their list and it's a DOCSIS 3.1 modem that can handle 10 gigabits. My router is a Triband gigabit, with Multi-User MIMO, and my switch is gigabit as well! Yet, I still don't get the speed I was promised.

I have asked many times to talk to someone that can make executive decisions, but no luck! They are supposed to be here this Wednesday, 02-24-2021. I have given them one last chance to fix things before I call my lawyer!

If I didn't know better, I would say that "[censored] Biden's" cousin was the CEO of Xfinity! But in all seriousness, I hope they can finally fix my internet speed issue. It's been a frustrating experience and I wouldn't recommend their service to anyone until they can prove that they can deliver what they promise.

I recently switched to CenturyLink because I wasn't getting the internet and phone service that I was paying for with Xfinity. However, I decided to keep the TV cable service. Unfortunately, I was given the older DVR boxes and I'm not getting all the bells and whistles that I'm being charged for. It's not fair that I'm paying the same amount as someone who has the 1x box but not getting the same features.

To make matters worse, I turned on my TV this morning and found out that I'm missing some of the channels that I had before. These aren't even premium channels, just regular ones. I immediately called Xfinity to let them know what was going on. I don't think it's right to pay for something that I'm not getting.

The customer service representative told me that I needed to have premium channels to get the country music channel, Spike, and WGNTV. She then informed me that I would have to pay an extra $20 a month for the premium channels. How is that possible? I'm already paying $110 for TV and now they want to bump it up to $130. Xfinity is the biggest rip off.

I've been a loyal customer of Xfinity for almost 30 years, but the way they treat their customers is terrible. They should start thinking about CenturyLink and PrismTV because Xfinity's days are numbered. I hope Xfinity starts treating their customers better and stops ripping people off. They are the worst company ever.

Signed,
Used to be a good customer, hate you now. I will never go back to your company.

I gotta say, my experience with xFinity has been pretty disappointing. It seems like they're always trying to overcharge me for everything. The equipment is way too expensive, like 200% more than it should be. And the packages they offer are just ridiculous. They include all sorts of stuff that I don't even want, like endless commercials, religious programming, and pharma ads. It's like they're forcing me to watch all this stuff just so they can make more money.

What really gets me is that they don't let you customize your own package. If you want CNN and MSNBC, you have to pay for a higher package. And forget about just getting phone service without paying an arm and a leg. It's the same with movies and internet. You can't just get internet without also buying all their other useless programming.

And don't even get me started on their customer service. Every time I call, I have to answer endless questions that the rep should already know. It's like they're just trying to waste my time. And I've heard that these big companies are in cahoots with the state governments and giving out our phone numbers to other companies. It's just not right.

Honestly, I'm not surprised that so many people are leaving cable. The programming is bad, the customization options are non-existent, and the customer service is terrible. I wish there were other ways to enjoy television and cable without having to deal with these bad deals.

I live in an area where the only way to get cable is through xFinity, and it's frustrating to know that they have a monopoly in our area. I've heard that people have tried to fight for another internet option, but the city won't allow it because they have a contract with Comcast. It's a shame because I would love to use another service since I'm sick of Comcast. However, the only other option is satellite, which is more expensive.

To keep costs down, I have to use one of their packages to keep it at a set rate. Otherwise, the price fluctuates every month, and it gets really expensive for just plain internet. The worst part is that they don't tell you when the package expires, so you get a new bill, and your rate changes. Internet should be a utility with a set rate, not a service that is a monopoly where people are swindled into paying more than they have to.

Despite all of this, xFinity is generally pretty reliable, and their customer service is good. However, I've found that some of the reps can be a bit stubborn when assisting you. I often have to ask a rep to help me because I don't understand what I'm purchasing half the time. It would be nice if they told you that they are working in the local area because some of us rely on the internet for business or daily use.

While xFinity is not my first choice for internet, it's my only choice for internet. It's frustrating that the government won't crack down on their monopoly. It seems like they have a lot of power in our area, and it's not fair to the consumers.

One thing that really bothers me about xFinity is that the only browser the website works in is Internet Explorer. I've tried several other browsers, only to find that it can't log me in without an error message. This is kind of annoying, especially for a company that has a big website. I hope they can fix this issue soon because it's frustrating to have to switch to a different browser just to access their website.

This app is getting worst and worst. I pay a ton of money to comcast each month and thought I would be able to do certain things and I can’t. I have just about every channel but can’t seem to stream anything from 85% of the channels I’m subscribed to. I also use to be able to record shows on the go from the app, but now that seems to be taken away too. Lately I can’t even watch all of the DVR recordings that I have. It gives me about 30% of my list and none of that is the newer recorded shows. You would think with the ridiculous amount of money they charge that they would be improving our experience and not have people contemplate looking for better service elsewhere.

All of a sudden we are getting “available to watch in Home only” and we are “in Home”. Also doesn’t apply to all stations, what gives! Called Comcast, 5hey were no help at all. Also up until a few days ago, we were able to watch a program while it was being recorded (allowed us to start from the beginning) while it was recording, but now we get the same message, “available to watch in Home only”. We have multiple devices, problem occurs on all of them. Even tried signing out of the app and signing back in.
Update: Comcast support is clueless when you try to tell them about the problem. They try to insist it’s a problem with our home modem - so we went to our local Comcast store to see if they could help. Guess what, when they tried the app on their own equipment they got the same errors. Comcast needs to do a better job of training their supplies people and PLEASE fix the app.

I do not have a cable box and rely very heavily on this app to stream content to my TV via my Chromecast device. Somewhere in the last several days a change was made to this app, that thinks it is casting to my TV. But all my TV says is waiting for content. My iPad tells me that content is streaming but the app itself says content is waiting to be selected. If I had not purchased so many movies through Xfinity I would have canceled them already. Another issue with this app is that when it did work streaming to my TV, I would be in the middle of a sporting event, when a message comes up on the screen asking me if I am still there meaning am I still watching TV. That’s just plain stupid. If there were another provider in my area I would drop Xfinity is quick as you please. I know the problem is the Xfinity app because all of my other streaming apps, Netflix, HBO, ESPN all stream successfully to my TV. The only app that doesn’t work to my Chromecast device is Xfinity.

Today is Sunday, August 7th, 2022. On Friday at 10 a.m., I lost the ability to stream ALL channels away from home except for NBC. I called Xfinity and got the runaround from the Philippines for over two hours with no solution. Apparently, Xfinity introduced this “new, improved” app to replace the one that worked perfectly for years. If this situation is not resolved within one week, I will QUIT XFINITY.
Update — I received a response from Xfinity on Wednesday, 10 August, saying they were aware of the problem and had fixed it, and to re-boot the app. It worked, and works perfectly now. *** My advice to Xfinity/Comcast is to advise their customers and their support staff in the Philippines when problems like this occur, and to provide an estimated date of repair. This would go a long way to comfort customers who are experiencing these problems. Think of it like being on an airplane that isn’t moving at departure time. There are good, aware pilots who get on the PA and give an account of the situation. Comcast/Xfinity should follow this practice.

I set up internet service with Xfinity on June 20, 2022 for $49 per month. I was approved for the ACP program which gives a credit of $30 per month. I gave this information to Xfinity, but it was never applied to my account. The kept Messing up my account and had me tied to 2 of my neighbors. They even sent equipment with my name to the wrong address. Although we eventually got the account straight, my credit was still not applied. I finally called today to ask them to correct this. They informed me that my original credit confirmation expired after 90 days and I would have to reapply! They also stated that they could only give me a $30 credit for my trouble, and that I would receive a credit going forward. The problems is I’ve been overpaying $30 for the past 6 months due to their error! I am so fed up with them!