Xfinity Stream review: Cable and internet 1

--- Conversation on 08/31/2024 ---

Xfinity Assistant (04:49 pm): Thanks for making your $165.09 payment to Xfinity! Your confirmation number is [protected]. To review your bill and payment details, sign up for automatic payments or paperless billing, you can go here: https://customer.xfinity.com/billing/services TxtHelpOrStopMsg&DataRatesMayApply

Xfinity Assistant (06:45 pm): Hi, Xfinity here! Please provide feedback on your most recent experience with Xfinity.nnThinking about your online interaction, how likely are you to recommend Xfinity to friends & family? Reply from 0 Not at all Likely to 10 Extremely Likely.nnMsg&DataRatesApply. STOP to end survey msgs.

--- Conversation on 09/03/2024 ---

Xfinity Assistant (01:40 am): There are no outages in your area so I can help troubleshoot your internet connection.I'll run a few checks on your internet as we troubleshoot. Are you ready to continue?

Florentina (01:40 am): But we ve Got a lot of hot Spots in the world it s been very outspoken on the Issue of

Xfinity Assistant (01:40 am): A public Xfinity WiFi Hotspot is included at no additional cost as part of your Xfinity Internet service.

--- Conversation on 09/11/2024 ---

Xfinity Assistant (08:29 pm): I can help you manage your account. What questions can I help you with?

Florentina (08:29 pm): Update TV

Xfinity Assistant (08:29 pm): I can help you manage your account. What questions can I help you with?

--- Conversation on 09/12/2024 ---

Xfinity Assistant (07:34 pm): Hi, Xfinity here! Please provide feedback on your most recent experience with Xfinity.nnThinking about your Xfinity App interaction, how likely are you to recommend Xfinity to friends & Family? Reply from 0 Not at all Likely to 10 Extremely Likely.nnMsg&DataRatesApply. STOP to end survey msgs.

--- Conversation on 09/24/2024 ---

Xfinity Assistant (08:34 pm): Hi, Xfinity here! Please provide feedback on your most recent experience with Xfinity.nnThinking about your Xfinity App interaction, how likely are you to recommend Xfinity to friends & Family? Reply from 0 Not at all Likely to 10 Extremely Likely.nnMsg&DataRatesApply. STOP to end survey msgs.

Florentina (09:24 pm): 0

Xfinity Assistant (09:24 pm): Thank you for taking the time to let us know what you think! We appreciate your feedback.

Florentina (09:26 pm): I need some one to call me back

Xfinity Assistant (09:26 pm): Thanks, I can help with most issues, but I'll put you in touch with an agent if you need more assistance. What do you need help with today?

Florentina (09:26 pm): Billing questions

Xfinity Assistant (09:26 pm): How can I help you with your bill?

Florentina (09:26 pm): Chat with an agent

Xfinity Assistant (09:26 pm): No problem. I'll put you in touch with a live agent now.

Agent (09:27 pm): Hi Florentina, thank you for contacting Xfinity. My name is Lelen. I see you may have questions about your bill. Is that correct?

nullnullAgent (09:28 pm): Florentina, I appreciate you bringing this to my attention. No worries I will surely check this for you and will sort this out for you with the best from my end.

nullAgent (09:28 pm): Thanks for the information.

nullAgent (09:29 pm): Sure. I can totally understand how frustrating it will be but no worries I will surely give my 100% effort to assist you better and make sure to resolve this for you with the best from my end.

nullnullnullAgent (09:32 pm): Florentina as a customer myself I can totally understand and relate with you and I would have felt the same way as well and I sincerely apologize for the inconveniences.

Agent (09:32 pm): I am actively checking this for you.

Agent (09:32 pm): And will definitely resolve this for you.

Agent (09:34 pm): Just to confirm, is this your correct address- 942 Sw Dubois Ave, Port Saint Lucie, FL 34953

nullnullAgent (09:35 pm): Sure. Let me go ahead and check this in details for you with the order history as well.

Agent (09:35 pm): Thanks for the confirmation.

nullAgent (09:38 pm): Thanks for the detailed information.

nullnullAgent (09:40 pm): Can you please help me with the date in which you got the contract as well.

nullnullAgent (09:45 pm): Thank you so much for sharing in details. This really helps.

Agent (09:45 pm): Now I am actively pulling the ECM ticket.

Agent (09:45 pm): Kindly allow me a moment and please do stay connected!

nullAgent (09:45 pm): Yes. I have checked it in details for you and I can see that the contract was for $165/mo. and I am trying to see the details for the extra charges as well so no worries at all. I will definitely resolve this for you and see the status on the ECM0009519690 as well.

nullAgent (09:47 pm): Sure. I am actively checking this for you.

nullAgent (09:50 pm): So I have checked and can see that the ECM0009519690 was being closed that is why the bill was not changed back to $165 but please do not worry I will go ahead and re issue the ECM ticket for this so that it can be done in the next 24-48hrs and also I will go ahead and issue the refund for you as well.

nullnullAgent (09:53 pm): Actually as I have checked in details for you, I can see that there was an issue in the ticket that was being raised for you that is why it has been closed automatically no worries I will re issue the ticket for you and be assured that this will be done in the next 24-48hrs.

nullAgent (09:54 pm): I completely understand the inconvenience this must have caused you, and I sincerely apologize for it. As mentioned, I will fix this for you and ensure to add special notes so that you don't encounter such issues again in the future.

nullnullAgent (09:57 pm): Florentina, I completely understand but as I have mentioned I will issue the ticket for the changes and the refund as well and also as a part of your inconveniences I will go ahead and help you with a credit of $20 from my end as well.

Agent (10:01 pm): Kindly allow me a few moments and please do stay connected as well.

nullAgent (10:01 pm): You are welcome :)

Agent (10:07 pm): I am almost done. I really appreciate your patience.

Agent (10:07 pm): Kindly stay connected. I will be sharing you the ticket id as well.

nullAgent (10:08 pm): I am sorry but I do not have access to send that but I can share the chat transcript id for you.

nullnullnullAgent (10:10 pm): Sure. Just a moment.

nullXfinity Assistant (10:11 pm): Hi Florentina, it's Xfinity Assistant.Thanks for contacting us today. We’ve opened ticket ECM0009732247 regarding your Account refund request at 942 SW DUBOIS AVE. We expect to resolve your ticket in 3 days. Sign in to get more info: xfinity.com/support/digital-ticketing TxtHelpOrStopMsg&DataRatesMayApply

Agent (10:12 pm): Florentina I have successfully re raised the ticket for you and here is the ticket number ECM0009732247 for future references and here is the chat transcript id XXXXXXXXXXXX635457 for future references as well.

Agent (10:12 pm): Be informed and be assured that it will be updated within 24-48hrs.

Agent (10:13 pm): And also you will be getting the refund of it as well so please do not worry at all. I have make sure of everything for you.

nullAgent (10:14 pm): Yes, that is correct. Your monthly bill will be $165 per month moving forward.

Agent (10:14 pm): And I have also added the special notes for you so moving forward, you will not be facing such issues anymore.

nullAgent (10:16 pm): And also, I have successfully credited you $20 as a part of your inconvenience. You will be receiving the confirmation text as well in a short period of time.

nullXfinity Assistant (10:17 pm): Hi Florentina, it's Xfinity Assistant.Your ticket ECM0009732247 regarding your Account refund request has been closed. No further action is required.Sign in to get more info: xfinity.com/support/digital-ticketingTxtHelpOrStopMsg&DateRatesMayApply

nullAgent (10:20 pm): Awesome!

Agent (10:20 pm): You are all set now Florentina and be assured that everything will be all good and set with your account within the next 24-48hrs so please do not worry at all.

nullnullAgent (10:24 pm): Yes. I can totally understand but as I have mentioned I have successfully re raised the ticket for you and be informed that it will be updated in the next 24-48hrs.

nullAgent (10:25 pm): Yes. We are all done and my name is Bryan Len.

This is the copy of the chat I had with xfinity employee, I have been fighting this issue since May 2024, I have gone to the local xfinity for the past 3 months, my new contract said 165. Per month they charging 198 per mont, I go there they will give 35 credits, they said tge problem is fixed the next month comes the bill still 198, they are violating the contract policy, this need to be fix once for all . I am tired dealing with this issue and not getting a solution.

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