XIDAX
Reviews and Complaints

I am a pretty extreme gamer and have built my own PCs and ordered from other companies in the past. This is my second Xidax PC. I have had my first one for over a year and it has been amazing. Just finished building and ordering my second for my stepson, and Chris was above and beyond. He helped me maneuver some things that were "overkill" so that I could put the money into other aspects to really get the best setup for my budget. I already knew Xidax was the best, now it's solidified in stone.

I ordered two PCs within two days of each other and the customer service has been nothing short of outstanding! Chris helped me get my orders in and has been keeping me updated through the process of them being built and QC tested. I ordered one on Thursday afternoon and it is preparing to ship today which is the following Monday! I have been kept up to date and sent pictures of my build through the process and I could not ask for better service from both an informational and a friendly standpoint. This is how it is done! You have made a lifelong customer out of me with your reps and your products! You cannot find a custom PC on this level at a price that is this competitive and fair from other system integrators. Thank you Xidax and Chris!

I just recived my new Xidax machine, to replace my old one. I have purchased to machines for myself and one for my wife. The last one I built with them lasted almost 10 years, and is still a beast, I upgraded to a new machine just because of the technology changes that have come along since I built the last one. Sold my old one to a friend who is building a VR driving machine complete with cockpit, seats, controls etc, and my old machine still has the horse power to drive that! The customer service has always been top notch, every time I have had questions or issues they were extremely responsive and ready to help. The one time I had a hardware issue (RAM that had gone bad) they not only sent me new parts immediately at no charge but they even upgraded it for me. There has been no downside to being a Xidax customer, machines are fantastic, customer service 5 stars, and a warranty unlike anything else out there. Buy with confidence these folks are great. I will be a loyal customer for as long as they are building machines.

So, I gotta say, I'm usually the type to leave a good review, but this time I gotta let y'all know about my experience with Xidax. I was tryna get a serious laptop for school, and when I was checking out, some dude called me up to make sure I was a real buyer. I mean, come on man, I'm tryna drop some serious cash here, why you gotta question me like that? Anyway, this Xidax employee tells me I could build a desktop with similar or better stats for the same price. I was skeptical, but I figured, hey, if it's gonna save me some money, why not?

Well, let me tell you, that decision ended up costing me double what I was originally gonna spend. And to top it off, after waiting for months to get my desktop, a freakin' thunderstorm surge killed the power supply. I was like, "Yo, what the heck, man?" But apparently, "acts of God" aren't covered under the lifetime warranty. So I had to ship the computer back to Xidax, and they replaced the power supply and sent it back to me. But get this, during the return shipping, the video card and motherboard got damaged. Like, seriously? I had to ship it back again, and this time it was at my expense.

I gotta admit, I'm pretty frustrated with myself for buying into their sales pitch. It turned out to be a bit disappointing, to say the least. I mean, I dropped over $7000 on this thing, and I've spent about nine months with a nonworking computer. But hey, maybe that's just my luck. All I know is, if you're thinking about buying from Xidax, just be careful and make sure you know what you're getting into.

I got myself a real beast of a computer from XIDAX, and boy did I pay a pretty penny for it. But after just over a year, the CPU cooler went and cracked, spilling its guts all over the inside of my rig. I had to call in another repairman to take a look at the damage, and let me tell you, it was a real mess. Oil was dripping everywhere, and we had to work hard to dry everything out.

When we finally got the cooler out, we found a huge gap in the thermal paste, which was the cause of the overheating and the crack in the cooler. And whatever that oily liquid was that was inside the cooler, it had gone and destroyed my motherboard, and maybe even my processor. I was pretty upset, to say the least.

At first, XIDAX told me that they might have covered some of the repairs if I hadn't opened up the computer and sent it back to them all filled with liquid. But I mean, come on, more components would have been damaged by the time it got back to them. When I asked if they would cover it if the cause was the CPU cooler, they admitted that no, they wouldn't have paid for anything.

So much for their lifetime warranty, huh? I mean, they don't stand behind their product at all. If you're looking to get a computer built, I'd say find someone else to do it. Don't waste your time or your money with XIDAX.

I gotta say, if you're not a complete dummy, just go ahead and buy the parts and build your own PC. I got my XIDAX PC less than half a year ago and it crashed every time I tried to open any app. I had them work on it for hours, multiple times, and it still didn't work. I sent in my GPU and they sent me back a different one that was worse than the one I had before. They told me I could upgrade, but then they said the GPU I sent in was only worth $200 when it was actually worth $799. I put in the new GPU, fresh out of the box, and my PC was still crashing. I took it to a local shop and they fixed it in just one day. They told me never to buy from XIDAX again because they don't know what they're doing and they can't set up a PC properly. I spent over $3,000 for a top-of-the-line build and it just crapped out on me. XIDAX doesn't care about their half-assed work and they're scamming people left and right.

In short, my PC stopped working after only six months, XIDAX couldn't fix it, and the local shop said not to go to XIDAX for anything because they're a bunch of incompetents.

XIDAX is a company that deals with laptops and computers. However, my experience with them was far from positive. I sent them my laptop to be repaired and after 20 days, I had not heard anything from them. I had to call them up to inquire about the status of my laptop and the update I received was not helpful in any way. The tech guy on the phone told me that the last update was on 30th of August, and that they were waiting on a quote from the manufacturer. This was quite disappointing as XIDAX is supposed to be a repair company, not a manufacturing one.

Unfortunately, things did not get better from there. When I asked the tech guy who the manufacturer was, he told me he didn't know because he didn't have access to the information on the sticker at the bottom of the laptop. I asked him if he could find out from someone else who had sent a similar laptop for repair, but his response was negative. This left me wondering where my laptop was, and if it was going to be repaired at all.

It's disappointing to learn that XIDAX, a company that deals with laptops and computers, lacks logic and common sense. I was left waiting for a manager to call me back, and I can only hope that they handle this situation with more care. It's unacceptable for a company that deals with products that people rely on daily, to have such poor communication and customer service.

In summary, my experience with XIDAX was not pleasant at all. I hope they take customer satisfaction seriously and learn to improve their processes. It's important to have a repair service that is reliable and trustworthy.

I bought my second Xidax PC over two years ago and I gotta tell ya, it's been a real journey. Unfortunately, life with this PC has been a bit of a rollercoaster ride, and not just the fun kind of rollercoaster ride that gets your heart racing. I've had to deal with crashing and Blue Screen of Death issues while gaming, and every time I try to get in touch with Xidax support, they just seem to disappear on me. I've been submitting screenshots and running tests for the past month, but I'm starting to feel like they really don't care about my problems.

I mean, come on Xidax, where's the love? I thought you guys were supposed to have fantastic support, but all I'm seeing is a manufacturer who seems to be more interested in building new systems than fixing the ones they've sold. And let me tell you, this is not the kind of support that I want when I spend my hard-earned cash on a PC that's supposed to be the best of the best.

Now, I'm not gonna lie, when I first signed up for Xidax, I was pretty intrigued by the idea of being able to configure my own system. As a gamer, I want to have control over my processor and graphics card, sure, but the whole process of picking out every little component can get overwhelming, to say the least. I mean, do I really need to choose the type of fans and grade of thermal paste? I'm not a scientist, I'm just a regular person who wants to have a good time while gaming.

In the end, I'm kinda stuck. My Xidax PC is getting old, and it's just not functioning the way it's supposed to, and Xidax seems to be ignoring my problems. I'd love to be able to just build my own system, but honestly, I just don't have the time or the expertise. So, I'm stuck in this weird place where I'm not sure what to do next. Sure, I could buy a new PC, but it definitely won't be from Xidax. Because if there's one thing I've learned, it's that a great PC is no good if it comes with terrible support.

XIDAX advertised that I would receive my computer in one month. I was skeptical about this timeline and decided to check in with them four times to ensure that all the parts I selected were in stock. I spoke with a sales specialist and confirmed that everything was indeed available. However, despite my efforts to confirm and keep track of my order through their tracking dashboard, I found it completely useless as it only showed that my order was placed. Every time I contacted XIDAX, I received the same response, "It really doesn't take us too long to build, it is just the queue taking too long." I patiently waited until my shipping ETA arrived - an entire month later - but there was still no progress.

I contacted XIDAX once more, and this time, a sales representative informed me that the case I selected was out of stock and that they were waiting for it. That was the last straw for me, and I immediately canceled my order. After reading other reviews, I am relieved that I did not continue with XIDAX.

I had initially wanted to give XIDAX a chance, but their poor customer service and unreliable process have left me disheartened. I want to warn others who may be considering XIDAX to be cautious and prioritize their research before trusting this company. It has been a terrible experience, and I wouldn't recommend them to anyone.

I recently made a purchase from XIDAX, my new rig, five weeks ago. Despite knowing that there could be some delays, I feel like I have been in the dark about the status of my order. I have had to reach out to them multiple times, only to get a different story or to be told that my request can't be met.

Just a few days ago, I checked in to see how things were going with my order, as they only send updates when the rig is being assembled, tested, and shipped. I was informed that the motherboard I had ordered was out of stock. I was cool with that, as those things happen, but then I was told that it could take up to a week to get it processed. Today is the day after the one-week mark, and I reached out again. I was disappointed to learn that the SSD card is also out of stock.

We were able to resolve the issue, and I requested that they work on my rig as soon as possible, given that I have already been waiting for five weeks (they promised a delivery time of 4-6 weeks). Unfortunately, the representative told me that it could take multiple weeks from today before my rig is assembled, processed, and shipped. It's unfortunate that when you place an order with them, you have to keep checking in on them consistently to get them working on your equipment.

Overall, I sadly cannot recommend doing business with XIDAX. My experience has not been a positive one, and I think it's best to find another vendor that is more reliable.

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If you're thinking about buying from XIDAX, make sure you know what you're getting yourself into. I recently ordered a hard drive from them, but ended up going with a smaller SSD instead because I couldn't afford it. However, when I received my order, they charged me twice the price for a 6TB WD Black HDD that I didn't even want. The company seems a bit shady in their practices, and their tech support isn't the greatest either. If you have a problem, they'll want you to use 3rd party software to fix it, even if it's a free program. And good luck trying to get your free games that come with some of their hardware!

To make matters worse, they shorted me on some things that were supposed to come with my motherboard. It was just a little here and a little there, but they'll try to make as much money off you as possible. I bought a XIDAX because of their lifetime warranty, but boy did I pay a lot for it. If you buy a system from them, be prepared to pay mark-up prices on the parts they use - you might even end up paying double the retail value if you're not careful.

Overall, I've had a pretty good experience with XIDAX, but I wouldn't recommend them to someone who's not willing to put up with their shenanigans. Just make sure to do your research before making a purchase, and don't forget to double check the prices and what you're actually getting!

So, lemme tell you about XIDAX, (xidax.com) they sold me a laptop when I was trying to qualify for the Great American Bake Off. I needed something that could handle a lot of sweet graphics and run some games during my breaks for all the cake decorating I was doing. The laptop I got was pretty cool, it looked like the Batmobile of laptops, I was pretty pleased with it. But then, about a year after I had it, it totally went kaput on me. I was like, "Oh snap, this ain't good." So, I call up XIDAX to get it fixed, and they're like, "Yeah, it's covered under warranty!" I was like, "Yes!"

But then, things took a turn. I was dealing with some family stuff at the time, and I guess my tape came loose on the packaging, and they blamed it for the laptop's issues. They said the motherboard needed to be replaced, but wouldn't cover it under warranty because of me. I was trying to communicate my situation, you feel me? But they just kept sayin' they didn't care about my personal mess. They recycled the $3,000 laptop I had, and said it wasn't their problem.

It's been a minute since that happened, and I still can't believe it. Like seriously y'all, they should’ve given some respect you know, especially in the Customer Service game. So, if you’re thinking about going with XIDAX, you might wanna think twice.

I recently bought a PC from XIDAX, costing me around $3500. Despite being so costly, the product arrived broken and had issues since the day of unboxing. The system was overheating and it was clearly visible on the motherboard with a bright red code. I had to send it back for repairs, and it took me a while to get it back.

However, the issue was still present even after the repair. It seemed like they didn't even bother giving it a check. I was disappointed by the unprofessionalism of the team. Even after several attempts to get it fixed, my PC still had the same problems.

It's been just six months that I've had it with me, and it's already dead. The product failed to meet my expectations, and the money I spent on it seems like a waste.

I had contacted the customer support team about the issue, and they have the audacity to ask me to pay for the repair. This is outrageous, as the product was defective to begin with, and they failed to make it right.

I had the worst experience with XIDAX, and it was my first and last time making a purchase from them. When you run a business, the first rule is to deliver quality products and take responsibility for their shortcomings. XIDAX failed to deliver on both of these fronts, and I would advise anyone against purchasing anything from them.

So, okay, I've bought a coupla computers from XIDAX and I gotta say, they were pretty darn good. I mean, they're still chuggin' along strong, no problems or nothin'. But, you know, then my youngest son wanted in on the action, and we just didn't have the space for another desktop, so I figured I'd get him a laptop. And that's where things started goin' wrong.

The sales dude, I don't remember his name, but he kept messin' up the dang order. He did it twice, can you believe it? And he didn't even bother to let me know if it was bein' built or, like, how much moolah I was gonna have to fork over. I had to call 'em up and find out myself. It was a real pain in the neck.

And then, get this, the guy charged me for a 1 TB hard drive, but when I got the laptop, it only had 500 GB in it. Like, what gives, man? That ain't very honest, if you ask me. I ain't the kinda guy who likes to be ripped off, y'know?

Anyway, when the laptop finally arrived, I gotta say, I was pretty disappointed. It looked like somethin' you'd buy at Walmart, y'know? Like, the case was clearly the cheapest one they could find. And I spent fifteen hundred bucks on it, can you believe that? What a joke.

I used to sing the praises of XIDAX to anyone who'd listen, but now I don't know if I can anymore. It seems like they're startin' to cut corners and use crappy materials, and that's just not acceptable. If they keep goin' down this path, I don't think they're gonna be around for much longer. It's a real shame, 'cause I thought they were the best in the biz.

I still need one more desktop, but I think I'm gonna have to go somewhere else this time. I don't wanna take any chances with these guys anymore. Maybe they'll figure out their crap before they go downhill, but I ain't holdin' my breath.

My experience with XIDAX was not a pleasant one. They put together a gaming laptop for me that worked well for a couple of years, but then I ran into some problems. The salesman who sold me the laptop lied to me and told me that I could replace the video card, which turned out to be false. I ended up having to send my computer in for repairs twice within two years, while my wife's HP computer from Walmart had not had any issues at all.

When I contacted Segar about my GPU issue, they offered to bring in a new one for me. However, their prices were exorbitantly high, and after purchasing a second computer to replace the XIDAX one, I found that it was just as faulty. While XIDAX is capable of, piecing together computers, they do not perform many other tasks such as replacing a GPU.

I would not recommend doing business with XIDAX or Segar. Whenever I had an issue with the computer, I was always jerked around. Despite the warranty I had, they were unhelpful and left me feeling very dissatisfied. To try and make things right, they sent me three cheap t-shirts that were of terrible quality and a computer mouse. The company itself can be easy to communicate with, but be warned that if you run into problems, they will not be there to help you out.

Last year, I made a bold decision to purchase a high-end computer from XIDAX for a whopping $6,701. It was truly the latest and greatest in computer technology at the time, with dual graphics cards and a whopping 56GB of RAM. I was over the moon when I received it, but it wasn't long before I started experiencing issues.

Unfortunately, I had to send the computer back to XIDAX three times. The first time was not long after I got it, and then again a year later, and then, you guessed it, another year later. XIDAX requested that I send it back in the original boxes, which I dutifully kept. However, on the third occasion, they just chucked it in a box and taped it up with no real protection. I refused to sign for it, and they built me a brand new one instead. They claimed that it cost $4,757 to build, but when I priced out everything they were doing, it only came to $3,500. I disputed this, but they insisted what they were building was equivalent to what I had previously. I had my doubts, but I let it slide.

Unfortunately, the new computer has had its own set of problems. For one, it seems to overheat and shut down frequently, with no discernible reason. Additionally, the tempered glass shattered at some point, and yet, XIDAX has not contacted me to explain why any of these issues have occurred.

Overall, I must say that I am disappointed with XIDAX. While their products may seem top of the line, the shoddy treatment and lack of customer service has been less than ideal. I would caution anyone considering buying a computer from them to think twice and perhaps opt for a company with a better reputation for customer service.

to them. Don't waste your time or money on XIDAX, their customer service is terrible and their employees are incompetent. It's such a shame because they advertise themselves as a high-end computer company, but they can't even diagnose a simple issue correctly. If they can't even handle a basic hard drive replacement, how can they claim to provide top-notch custom PC builds? Save yourself the headache and go somewhere else.

I bought my PC from XIDAX a couple of years ago, and recently, my GPU was toast and I needed an upgrade. I called them up, hoping to get a new card with just a small markup. I wrongly assumed that as an official dealer for these parts, they would offer the parts at prices close to MSRP. You know, like how all other merchants do it. But when I started asking about the cards they had in stock, the representative offered me a Radeon 6800 for fifteen hundred bucks!

Yeah, you read that right, $1500! For a card that normally goes for $550. Even the scalpers on eBay sell them at a relatively lower price of $1100-$1200. The rep tried to justify the price hike by blaming it on covid, but let's face it, their brand has made millions off of the low demand cards since all-in-ones are the only reliable way to get the build you want during this time of shortage. Personally, I only expected a small mark up, but this was practically illegal.

Hoping it was a mistake, I asked if the rep had quoted me the price of a completed build, but no, he confirmed that $1500 was the going rate for the card. I then inquired about the price of a 3070TI and was given a quote of $1400. I mean, really, that's equally as absurd.

So yeah, do yourself a favor and don't buy from XIDAX. Don't support them. And definitely don't trust them. Any company that tries to exploit people like this doesn't deserve to succeed. And if you do decide to call them up to make an inquiry, hope you have a lot of time on your hands because you'll be waiting for at least three hours. Believe me, I know.