Xlibris Publishing
Reviews and Complaints

So I stupidly purchased the audiobook. They used someone who doesn't know basic english. But because I didn't do a pronunciation guide, it's my fault. DO NOT USE THIS COMPANY. ALWAYS EXCUSES FOR NOT DELIVERING ON THEIR PROMISES!

Who says two Corinthians except Trump? Who doesn't know Najee, one of the greatest jazz musicians?
Didn't she have a dictionary?

Corrections Needed:
2 Corinthians is Second Corinthians

Najee is Nah' gee

1 Corinthians is First Corinthians

goatee is go tee not goo tee

  1 Corinthians is First Corinthians

REALLY?

And I haven't received any royalties

How can it be a memoir without using your name?
Sent to CEO:
Subject: returning customer

I want you to know that I am a returning customer.
I previously worked with you when I submitted my mother's manuscript for publishing.
The book is titled "Mother of $183 Million Winner" by Catherine Gietka which Xlibris published in 2008.
I have to say that I was completely satisfied with that work and we ended up with over 2000 copies.
Given that I had such a positive experience working with you in the past,
I had no qualms about contracting with you to publish my own memoirs.
I completed that manuscript and submitted it to you in October of 2020.
Over 5 months have passed since that time and little or no progress has been made in publishing my text.
I am extremely disappointed, especially given the positive experience we had last time.

My original submission was formatted in the manner requested, (6 x 9 size page), with photos and comments under each.
It should have been ready to go.
That is not what has happened.
You should know that it is intended simply as a keepsake for my family, a personal dialogue between myself and my grandchildren. I have no expectations that this will become a best seller, if it were to sell any copies at all.
I primarily simply wanted it printed to give to my family.
I also wish you to know that I edited it several times myself (Degree in English and taught at the University of Maryland a number of years). I also had a friend who is a professional editor edit it for me.
I had an attorney proof and approve my disclaimer to avoid any liability issues.
All of this prior to my submitting it to your firm.

The sales rep was Sid Wilson in both cases. The edit rep was Harriet Fulton.
I do not believe that she has ever even listened to anything that I have said.
My last correspondence was individually to each of them about 5 to 6 weeks ago.
I emphatically said that I wanted to go with a new rep, that I was not happy with her work,
and that she was not listening to me.

I HAVE HEARD ABSOLUTELY NOTHING SINCE THAT CORRESPONDENCE. OVER ONE MONTH AND NOTHING!

I cannot imagine that you would have many repeat customers by treating your returning customers in this manner.
I cannot imagine you would have any returning customers if enough of them got together to discuss this treatment on social media.

In any case, PLEASE, this is what I would like.
Either print my book like you said you would when the initial sales pitch was made. OR
return my money in full, the total amount which you have had in the bank for several months already.

This is not a bestseller we are talking about.
This is a memento for my grandchildren.
I told Harriet in the beginning that I am old and sickly and wanted to get this done before I pass on.
Not only has she not helped, she has obstructed me primarily by not responding to my requests and correspondence.

I appeal to you, please help.

My book The Toscanini Mystique was never reviewed, corrected, spell checked, edited or had the photographs added as promised. I have only received one royalty check from them all last year. I want all the monies paid to them since 2012-13 (my book was published in 2014) returned in full or will take them to court and the Better Business Bureau. Kenneth Christensen. I wish to send my book to a decent Christian publishing company instead. I will not send the two I will be working on this year to them. Unless they do all that they promised me (I still except a full refund) I will take legal action. Kenneth
Christensen

After I was notified by xlibris my book cannot be published by using my name in the manuscrit and other peoples names, I requested a cancellation of the contract and my money refunded, as to what, after I posted a complaint with the bbb about this issue, xlibris pretended to cooperate, and they refunded me. Immediately 50 $, retaining the rest of the 499$ thanksgiving package I bought, exactly on thanksgiving 2019.

That's what I call a fiasco!
Get ready for my reviews!

I published my book through Xlibris in 2005, ISBN-13: [protected]
ISBN-10: 141345111X .
Over the years I have contacted the company repeatedly (approximately 7 times ) requesting help to re-enter my dashboard so as I could review the royalties due me.

There has always been an excuse why this was impossible. Of course the main reason is that they did not wish to pay out. I would like to join with others if there is a class action suit in progress.

Malcolm Mills
[protected]@gmail.com

I sent to XLibris my document for Publishing this year. I paid last November for Thanksgiving, a suppossed "special", they offered so many good perks like free marketing, etc etc.
After I sent my manuscrit, I was told, all the pictures were libel, (not true, my brother took them aboard the ship), I only used a ma from the all public internet site, I was told that I couldn't use my name nowhere in the manuscrit (never heard such a thing, to omit oneself of being a character), and that I could not use any other person's name, nobody pictures! so I said, hey, please refund. my money, because if there can no be no book, I want it back,
I do not want to publish with you guys then!
I posted a complain on the BBB Bureau, which had closed the claim, as they had response from the company that they will reimburse my money, they sent me 50$ for a package of 499 I. paid. Will they pay me back?

Could you please verify the quality of the product displayed on your website.

This book is marketed to millions of customers on Facebook yet is presented poorly to our customers.

Do you know who is responsible for quality check to ensure professionalism?

We are deliberately delaying giving the CEO of Xlibris a call. So could you direct the appropriate department to make the adjustment before 12 noon today. We are all losing money. This is not good at all for this company and its customers.

The text is
House Rules
Book Details
Language :
Publication Date : 5/11/2009

Format : Softcover
Dimensions : 8.5x8.5
Page Count : 24
ISBN : [protected]

In August I signed an agreement with Xlibris. Project number ID 7999 and case manager is Carl Amber. I wanted to have my screen script presented to five more minutes. They said I first had to have my book edited and placed in the market place. (They were supposed to do this but it just went to other companies web.) They put a program over it and made 38 spelling mistakes in the process. It took forever to get them to fix these and there is, still many things wrong. When I had a review from another company, the whole writing process was wrong. Then we went onto the scriptwriter, that I had to use, as I wasn't registered, so they couldn't use mine. $14, 000 later they used a person that I wasn't allowed to have any contact with. His work was terrible and wasn't accredited or registered. The contract was broken up into three sections.
1. book editing $3.000. Badly done and of no use. I am ashamed to use the book.
2. 2 min movie $4.000' not even started.
3. script $14.000 written by a professional person. Just rubbish the sentences didn't even make sense.
The contract was for 12 months, and we are coming to the end of this time, and they still haven't started the movie, and when I ask for my $4.000 back they say it is not refundable. When I questioned this they then started to gather the storyline for the movie. The things they were saying was so terrible I refused to use it. They made no attempt to find out what I wanted to be portrayed. They did this on purpose as they had no intention of fulfilling this process. We have lost $20.000 to Xlybris. I would at least like to get the $4.000 back as they haven't even attempted to fulfil this part of the contract. I really feel I should get the whole $20.000 back as it was a useless program that did more harm than good and has caused me a lot of stress and heartache.

I am in search of a lawyer for infringements of my copyrighted books that were made by me i have eight copyrighted books in wich xlibris corp has published six they today as of yet will not give me even a password to my xlibris account and had editing failures i had to pay extra expenses for now amazon book store has one of my books listed as trog conspiracies under a Charles Garner as author in there book stores it is not trogs conspiracies this is infringements of my work as well as my book series is trogs the reich of god sins the underground movement im currently seeking a lawyer to sue for infringement and my 5900 dollars of publishing fees as well as have my book files removed from xlibris publishing corporation i need help if you can win a case of infringement there is proof they also sold books through amazon, barnes in noble i will never see royalties from i am craig brouwer my phone # is 959.929.9247 or you can reach me by mail 102 woodstock ave putnam, ct 06260 e-mail is [protected]@yahoo.com thank you..

These guys are slimy telemarketers who took advantage of my 90 year old father with dementia. In his desire to get one of his books sold, he unwittingly gave them his credit card number without my knowledge and thousands of dollars of charges started showing up. Not ONE book was sold and he really has no comprehension of how this happened.

When I disputed the charges, they came back with the agreement that he "signed" and rebilled over $5000. He has no idea who he talked to or why he got these charges. Great job Xlibris...pray on elderly and lonely widowers with dementia. What a scam business.

Three years ago, i have submitted few written Topics, to publish a medical Book.

They have given all assurances, hundreads of staff etc, .Took huge amount.

Finally after one year i have sent typed manyscript for them to do, what they have promesd.

They didnt have basic educate staff, even to correct english, wording.

Then i have paid outsiders to organise, and submitted again after Three yeasrs, Shock they couldnt even correct Spelling errors, making sentences.

Forget Medical side,

THEY ARE A BIGGEST SCANDAL, DISHONEST PEOPLE, FOUND OUT THEY ARE A PHILIPINO COMPANY, SCAMMING IN USA.

conclusion: reporting BBB/AG/Federal FBI.

I received my final manuscript in Spring of 2002, I had 10 days to return the final manuscript. I started going through and proofing my manuscript and realized they charged me for proof reading the book but but they never made any of my changes that I had sent to them previously. I called them and all I got was the runaround. I was not a happy camper due to fact that I I had paid them approximately $15, 600 and they were not living up to their end of the contract! I had no money to hire an attorney because all of my money was tied up with their firm.3 days later after receiving the final manuscript I got into a horrible accident and realized I would not be able to complete the proof reading in 10 days that they gave me. My girlfriend called and explained the situation and they didn't care. They told my girlfriend 10 days and they were not extending it..
They did pay for my Library of Congress card number which according to other Publishers cost around $250. The cover of the book was designed by my daughter so there were also Bo cost to make the cover. I never received any of my money back from Xlibiris Publishing. Words cannot even begin to explain the devastation I felt of being robbed of over $15, 000. I was suicidal and yet still trying to recover from my accident. These people are thieves. After many failed attempts probably about 20 to 30 calls I got no response or returned calls.. I basically put that book away and never did anything with it.
At this point I'm going to try and revive it and get it published. I am grateful for whoever has filed this class action lawsuit against them. I sure would love to get some of my money back and put these people out of business. I can be reached at [protected] and my email [protected]@ yahoo.com.
Highest Regards,
Barbara Baron

Xlibris published my book, 'Raymie' in 2010. I questioned family and friends about whom was buying my book and to my surprise many of them have purchased my book. I have asked Xlibris many times, where is my royalties? Today I got a letter from Content Distributions saying that I need to fill-out a W-9 for Tax purposes? They claim that they only sold 2 of my books the last 2 years? I know for sure that my book sold very well. I found on the Internet that my Book, Raymie is a Best seller and it is being translated in French! I was shocked to say the least!
Now We are hiring an Attorney to handle the case. If any one is thinking of using Xlibris to self-publish their book, DON'T DO IT! Your heart will be broken as mine have been.

Signed, S. E. Denegal

On august 3 the submitted my book for self publishing with Xlibris. I signed the contract. One week later I received an email from Iris Johannsen saying I needed to make some revisions to my book. They were asking that I change names because they could effect these people in a negative way. I did not agree because I did not use last names and in some instances just described the situation such a wife beater living next door to me and I called the police. They had an issue with that along with other states describing similar situations. I made one revision and realized this was what I wanted to do . My statements are true and based on my life experiences. I was told maybe I did not remember the situations correctly. I have a very clear memory . I could not use my sister's first name. I sent over a dozen emails to them stating I no longer want them to publish my book. I said I am cancelling my publishing agreement. I was told to resubmit and maybe the book would meet their standards and then they would refund my payment. I refused and kept emailing that I was cancelling my agreement. Then I was sent an email saying I owned them an additional 166.00 I had already paid 300.00. Under the contract I had to pay 400.00 even if the book was rejected. I filed a complaint with the attorney general in IN. and BBB and the consumer protection agency. I told they could expect to hear from these agencies. I was told I would receive a refund but they did not state the amount I mailed 6 more unanswered emails to them telling them I only would accept a full refund of 300.00. I requested that a letter of apology and a statement saying I had cancel my agreement and they had no legal right of ownership to my book and a full refund. I have not heard from them as of this evening.. If I don't pay they have the rights to my book. This is blackmail and not ethical. I hope you can help by adding this company to your list of unethical companies.

$599.67 is owed to me and I am not being successful in getting a response from Xlibris staff. I was referred to or talked to Richard Gonzaga, Chris Devero, Ory Parker, and Vanessa Sims. Mr. Gonzaga told me that I cannot be refunded for $$ prior to cancelation. The dispute I have is the actual date of cancelation. I have evidence of cancelation prior to the date that the papers were actually processed. My account was billed after the fact and I am requesting those funds to be returned to me. Unfortunately, I can't get anybody to respond to my request. I have a book published with Xlibris, and this was for a social media service. Project #590315 (Uh-uh, Daughter, Don't Even Go There). I am absolutely disappointed in the unprofessional service I have received and I don't want to believe that this company is a fraud. I can be reached at [protected]@frontiernet.net [protected].

My son published a book with Xlibris, "The Sick and His Passenger" the company talked him into spending money on several edits and then to spend more money on being able to received 100% royalties. This was extremely disappointing and frustrating. The company has paid my son pennies compared to what they have made on his book. Their customer service is horrible and they made so many phone calls to my son to get more and more money before they published the book! Now, we cannot get anyone to call us back or to respond to any emails. My son worked so hard, and it took hours and months to write this book about his father, who died of Pancreatic Cancer; this is so heartbreaking.

I stopped publishing with Xlibris now having had my book The Loss of a Son A Journey Through Grief revamped and re-released I find I can not remove my old book of the same title from Amazon or Google books without URL no Xlibris was meant to have taken care of all this {understand why I changed Publishers} your help in this matter would be appreciated

Blessings Favor

Grant Cross

I am requesting that the YouTube Video https://www.youtube.com/watch?v=6aDz3IiHRnk be taken down / removed from public view.
After the loss of my health club business, I am now working back in the oil industry and fear that the content of what happened in the past (early eighties) may be damaging to my current career prospects.
Can you assist me with taking this video down, rather than me putting a complaint in via Youtube.

Regards

Robyn Reimers