Xoom Energy LLC review: Disconnection no notice

I informed Xoom I was working with TXHAP to help pay my bill. Which is what I was told to do by TXHAP. Xoom refused to work with me. Didn't even offer a deferred payment plan. Nothing! Been without power since Dec 20. Left out of town for Christmas. Thought they had received payment cuz power was on. Then oncor came out turned power off accusations of meter tampered. I was not even at home. Freezing weather now it's raining. Xoom nor oncor will work with me. Can't cook or anything. Hungry and cold! They said not their problem. Have called Xoom everyday. Very rude no compassion just cares about money! Worst electric provider I have ever dealt with. Fixed rate is bogus. I health issues due to my stroke. Xoom and Oncor just don't care. Humanity is non existent. Issues never fixed. Nothing get explained just automatic thrown out. We r gonna freeze to death. Neither will work with low income veterans! Horrible customer service! Says they will notate account and never do! Lies and fake promises. Will absolutely not work with their customers! Says I owe 2400 when my fixed rate is 272.17...