XPO-ANTI-AGING STORE.COM review: PURE COLLAGEN SERUM 1OZ 62

im trying to get my money back im so mad something needs to be done

Same thing happened to me, they took the full amount of money out BEFORE I had even received the free trial lotion, have rung several times but they insists no refund until I return the product and then it can up to 14 days. Have posted it back today so can only hope I get my money back.

I also sent for a FREE sample and have ended up paying this store a total of £213.69. I want to get my money back. Has anyone been successful in their claim? If so let me know how you did it!

Does anyone have a telephone number for this ccompany?

have found their phone number [protected], they give you a returns no and wont do anything until they receive the sample back, their email is service@anti-agingstore.com will let you know is I get a refund

I have just noticed a payment of £96.35 taken from my account also my bank won't help so I have had to cancel my card. I have tried assorted numbers and it's just music playing! If anyone happens to get their correct number I would appreciate their putting up. Thank you
This company is a SCAM

I found this ad on facebook, perhaps they should be aware of this SCAM Company, someone should be able to help us all

I have also had this happen to me. I paid for a "Free Trial" of the product Pure Collagen at a cost of £2.97 and have just had my account debited for a further £96.35. I did not knowingly agree to any further charges. I have contacted the company and found them to be very evasive and not able to help me as to why I have incurred this further charge and I was told that someone would come back to me in 5 days time. They also mentioned that they did not have a free trial / sample offer. Their website has also changed and it is no longer advertised there.

I have just had an email from them and they have stated it said on 14 day trial form that it states you will be charged £96.35 after that period. I have asked them to send me a copy because I know for certain I would not pay that amount for ANY product, be it trial or not. I don't understand how these people can just take from peoples bank accounts.
Fen Shui: I also found this ad on facebook :( I can't even find the contact button on facebook to inform them of this ad.

this is a scam it needs to be stopped it states a free sample and then takes full payment

please share your story at http://anti-agingstore.blogspot.com/ we need everybody who has been scammed by this company to write their own story in the comments section on the website and share the link, eventually of there is enough content the site will start to rank next to or higher than the anti-aginstore.com website which should stop others being conned by them.

Just found that my account has been debited £96.35. I only agreed to pay £2.97 for a trial offer. Will call the fraud dept at bank tomorrow, will let you know how I get on.

I feel sickened that I have been scammed - paid for a sample and been debited fo £96.35. I have cancelled my bank card and will be calling the fraud department.

I have tried calling them every day since last Wednesday and just get fobbed off. I got really angry with them yesterday as they are evasive and will not give me any information. its an obvious scam and i am so annoyed with myself as i cannot afford to lose £96.00 especially on a face cream. Is it right that companies can just take monies from our account. I would urge others to cancel their bank cards as they may just take money when the feel like it. This company needs to be looked into. I will send my cream back but wont hold my breath for a refund. Will let you know.

I live in USA, same thing happened to me! "Trial offer" which is now gone, authorized $1.97 and two weeks later charged $96.35. I had googled best wrinkle creams and was led to what looked like an authentic website/newsletter. Then, not even 3 weeks after first "tra
ial" offer, I was sent another. Now, there is no price or summary of charges on the receipt.I smelled scam big-time. Same price charged to credit card. I'm mad now, called company, rep admitted people were mad, asked if I read terms and agreements, which I did and nothing there about negative option.there was no "trial" but if I kept product, they would reduce charge by 50%! I called credit card company explained the "scam" and disputed charges. To get legit refund from company you have to have them give you a RMA# and details sent via email. Return says 30 day money back guarantee but, you must make a copy of original receipt and send with original and within 30 ndays. However, the disclaimer on return policy says "any return can be refused".
I sent company e-mail of the above and told them I'm filing complaint with Texas attorney general, Better Business Bureau and the Federal Trade Commission. Hope that helps!

I also sent for a free sample from an advert on facebook. Have not yet received the sample but as above they have taken 96.35 from my bank account im a dam pensioner on a small income. and i am furious am writing to the office of fair trading about this scam. I have not even got the dam sample yet. Sue from Cheshire

Hey everyone who has been scammed. like me. Am writing to Watch Dog.
The Office of Fair Trading you can report firms with a form online.
Will put a post on Facebook and Twitter. and My Space. will even do a video for U tube what you say everyone join together and we will get our money back I am an OAP and they aint gonna keep my pension money the creeps Sue Cheshire

I also paid the postage of £3.95 and started to use the cream. Then I noticed that the £96.35 had been taken from my credit card. Have reported it to the credit card company and they won't take it up until I contact the company first. Have spoken to customer services and they told me the £96.35 was payment for the trial and did I not read the terms and conditions. They also sent me a password to get into my account which did not work. The web site does not have any terms and conditions. I have now written to the company and returned the cream demanding repayment of the £96.35. If no joy then the credit card company will take up my case. I have threatened them with Trading Standards and Watchdog so will wait and see. Definitely a SCAM...

POMOZE MI NIEKTO AKO SI MAM OD TEJ SPOLOCNOSTI PYTAT PENIAZE KIKAMT@AZET.SK

HELP ME, , , KIKAMT@AZET.SK

This has also happened to me, I have called them today and they hung up on me 4 times and were very rude. I paid postage and packing for a free trial and £96.35 was taken from my account before it even arrived. I returned it the next day and had proof of delivery signed for. They still say they haven't received it, and won't refund. The next person said they had received it but refunds take at least six weeks, no one is prepeared to confirm they have cancelled my 'membership' and can confirm that they won't try to take any more money from my account, the bank have given me visa dispute contact details and say I have a valid reason the claim back the money, but if I cancel my card then if they do refund It won't be accepted on to my account. Jullie

I TOO have fallen foul of this scam...saw the ad on Facebook - clicked onto the website...I read all the information on the free offer page and it did not say anything about being charged £96.35 if you choose to keep the product...I just rang my credit card company and they told me £96.35 has been taken by this company. They told me that I must ring the company and email them tonight, and if they do not respond by tomorrow, to ring the credit card company back and then they can block that company from taking any more payments. They said they can't help get the £96.35 refunded that has already been taken though...It is utterly disgusting how this company are operating...we should all write to Watchdog for sure! Becky

My fault realy, should have known that you never get anything for nothing.The same amount of £96.35 has been removed from my account also, without my permission, these people need to be stopped, and this incident also shows up the darker side of Face-book, as that's where I saw the product advertised and its free trial.My credit card company will investigate this scam!

The same thing has happened to me too, but I should have known better, that you realy don't get anything for nothing. These people need to be stopped, it shows the darker side of Face-book also as that is where I saw the product advertised and its free trial.My credit card company are now investigating the situation before anyone else gets scammed!

me to they took 62.52 out of my account i told my bank and they blocked my card and sending me a new one they said i have to try contact these people and to log the times i do they said they will take action and get my money back but only after 30 days.

I have also been deceived by this company. Free sample... I don't think so.
What was supposed to be free actually cost me a total of Ninety nine pounds
With further insult on checking the web site that free sample they charged £99. 34p was half the cost to actually buy on line.
I returned the product on the 9 of february still no refund even after 3 emails asking for my 30 day guaranteed refund.
Now I have been told by my return email, phone the allocated number for the UK. Guess what ? The number is on divert for the American branch. I am now informed that my product that I returned to Unit 12 Saxon Way Trading Estate Middlesex UB 7 OLW will have to be returned to the States before I get my refund.
Question- Why are we not told to return direct to the US if that is the case?

I have been told to phone back in two weeks time to check on the returns in the US from the UK which could take up to SIX weeks.

What do I do now. Try to contact trading standards or talk to my Bank about a dispute with this company. They have NO REGARD FOR RETURNING PEOPLES MONEY. Please be more aware than me if ordering a not so free sample from this company. DO not tick the... I AGREE BOX. That could amount to anything with this company.

please report this to your Police and get crime no yo give to bank

You won't get far with the anti-ageing company. Their phone operators are trained to delay and stall you. They won't provide any email or address contact details because they don't want written instructions from you on cancellation. If you don't do anything they will charge you another £96 after a further 30 days. It is a scam. Your best bet is to go after your credit card company and don't be fobbed off by them - they will know all about this company because they are seeing hundreds of complaints. Insist that they send you forms for a claim for "goods not received" and make sure you don't sign for any packages coming from Anti-ageing store over the next few weeks - just tell the postie to take it back!
If you have to, you can threaten the credit card company with a small claims court case where they will pick up court costs and compensation when the court rules in your favour which it will because the company is breaking all the UK consumer laws.

I AS WELL HAVE BEEN SCAMMED BY THIS SHAM OF A COMPANY! I APPLIED THROUGH FACEBOOK FOR THE 14 DAY FREE TRIAL . I RECEIVED THE SERUM 31/1/11 AND ON 1/2/11 THE COMPANY ANTI-AGING STORE OR BEAUTY CLUB AS THEY ALSO TRADE UNDER TOOK £96.35 OUT OF MY ACCOUNT. I SENT THE PRODUCT BACK RIGHT AWAY WITH AN RMA CODE AS THEY WONT PROCESS YOUR RETURN WITHOUT THIS AND TRACKING SYSTEM. THEY RECEIVED IT AT THEIR UK ADDRESS ON THE 7/2/11. I NEVER GOT CONFIRMATION FROM THEM AND AFTER EMAILING THEM SEVERAL TIMES I GOT 1 EMAIL STATING THAT THE COMPANY HAS NOT YET RECEIVED THE PRODUCT! (YEAH LIKELY STOREY) AFTER READING THE COMPLAINTS ON HERE I WENT TO MY BANK WHO CHANGED MY CARD NUMBER THINKING THIS WOULD PUT A STOP FROM THE COMPANY TAKING ANYMORE MONEY FROM MY ACCOUNT! TODAY I RECEIVED MY BANK STATEMENT AND ON THE 4/3/11 THEY HAVE TAKEN YET ANOTHER £96.35. I WAS ADVISED BY MY BANK IF THEY TAKE MORE MONEY TO GO TO THE POLICE AND GET AN INCIDENT REPORT NUMBER AND THEY WILL DEAL WITH THIS. SO THATS EXACTLY WHERE IM OFF TO TODAY. TO MY KNOWLEDGE THIS COMPANY WILL KEEP TAKING £96.35 FROM MY ACCOUNT EVERY 30 DAYS !

i did not even click on the submit button have had 2 x £96.35 taken and have changed my card number i havnt received the 2nd shipment yet 7 days later i want to return my free product too but have thrown away the box it was in not that it should make any difference on a used product they are just making it as difficult as possible i may have lost my 1st payment but my bank will help me if i dont receive the 2nd product or if i do to return it registered post if i still dont receive a refund the bank will have to sort it out. this has caused me so much distress i have contacted consumer rights, watchdog and rip off britain.

I too sent off for a FREE trial and then noticed that £96 had been debited from my account, was soo mad, rang my bank and they have had quite a few problems with this company. I have sent my item back but they say it may take up to 4 weeks to get there. rang again today and still not been received so will ring bank to stop any further payments. THIS IS A SCAM and I am so cross for falling for it! Marianne

How funny youcan buy the stuff on ebay for £12.00

i was back at the bank today, contacted the fraud dept who are now sending me out a form, they will reimburse me for one transaction taken from my account and charge back the company, normally when this has happened they wont take anymore money from your account but it is not gaurenteed! i asked about closing my account and opening up a new one and seemingly the company can still track you and take money from your account! i was also informed trading standards are investigating this company. im afraid if they dont stop taking money from my account i will have to close down the account i have and go and bank else where! i dont know how companies can get away with this! we also phoned the company on sunday 13/3/11 and it was an american woman who answered, because we have sent emails to them (but never received any replies) threatening with legal advice etc we were told to put our lawyer on to them and she hung up! how very rude! this is not a proper company this is a total SCAM i am getting very stressed about the whole situation!

this company also trades under beauty club and spatown.com! as well as antiaging store!
says it all really!

This is the first time I realised other people have been "HAD" by this Company. On the 16th January, 2011 I was debited on my Credit Card for £1.29 for Free trial of HYDROXATONE. On the same date (16th Jan.2011) I was debited £31.97 (what for? - I don't know).

On 29th January, 2011 I was devited on my credit card for the sum of £96.35, then on the 10th March, 2011 I was debited £44.90 for Hydroxatone.

The only CREDIT I have had is for £29.00 and I have worked out that that was a credit for the £31.97 which was debited on 16th January, 2011.

All this is making me ill. I am a pensioner, aged 77 and I wish I had never come across ANTIAGINGSTORE. I had asked for two items for a free trial and that was the start of my nightmare.

Yes, I was done as well,
I saw the ad on facebook.
I tried to cancel when I had a red flag fly up in my head after I put my card details in the ad page.
No email to confirm cancellation or order so thought it didn't go through.
Then about a month later the first bottle comes in post with nothing to say 30 day return I should have checked my bank statements and a whopping £95.00 out of my account, then another bottle with another £95.00 the following month. When on their website the bottles are advertised as $36.00. When I rang them to challenge this, they said it was for membership, prize draws etc. What a load of tosh! And even if this was the case I never got any emails for membership, prize draws etc. ?. I sent both bottles back after they gave me a code to write on the package and told them If they didn't give me a full refund I would take them to OFT etc.
I'm still waiting for the refund and they did say 3-4 months! At worst I'll get my one month back. But still will fight for the other amount!
We should all get together and do a 'joint' court action perhaps? anybody interested?

I've just been conned too. I phoned them twice with no success and also phone my credit card company who said that, more or less, I will have to pay. Trading Standards here I come! Let's get this company off the map!

dont give up, i found an auto shipment cancellation bit on their website, i didnt hear anything for 2 weeks so emailed them again they sent me a cancellation number. i had also been in touch with fraud dept at bank who were looking into it, i reported it to the police also. i was ready to send the emails i had sent to antiaging store to the fraud dept to prove i had tried to cancel my order with this company as i hadnt signed up for 96.35 to be taken every 30 days. i sent antiaging yet another email (not expecting to hear from them) stating i had received their email and cancellation number, also told them they took 2 payments of 96.35 and when could i expect my refund. to my surprise they emailed the very next day and said everything was cancelled and no more money would be taken from my account and i would receive my refund of 192.70 in ten working days! im keeping an eye on my account to make sure im refunded if not im sending all letters to fraud dept including the one where they are said to be refunding me. very strange eh! i reckon the fraud dept has been in touch with them. so please dont give up, it is frustrating i know, but keep pestering your bank, report to police get an incident report number, contact trading standards, the more people you tell the better chance you have. good luck!

I totally agree with previous comment I got my refund after contacting bank fraud squad trading standards and numerous phone calls and threatening emails plus crime no from police dont give up

I just had the same problem and now on the phone with the fraud department at my bank. They charged me £96.00. I have also never received any receipts or emails from these people. So I need to stop my debit card so they can no longer take anything out of my account. I spoke to a girl named Lyndsey at the Anti-aging Store.com today who says her ref number is 33207. She said she was sending me 2 emails; 1 to return the latest bottle and receive a full credit. And another to get an in-store credit for the previous bottle that was completely damaged.