XPO-ANTI-AGING STORE.COM review: PURE COLLAGEN SERUM 1OZ 62

I have just had the same problem and I have phoned my bank, reported is as fraud and submitted the story to Watchdog. You never know!

yes they are totall ###! your bank are right in saying you originally authorised one payment, it then becomes fraud when they keep taking from your account when you have tried time and time again to cancel with these arrogant cheeky low lifes! im due my "refund" around tomorrow or thursday so fingers crossed!
i dont rate your bank much lezli i would change your account regardless of your outcome!
il keep my fingers crossed you get this sorted out.

Please follow me on Twitter...collating info about this "Company" and will share info to help those duped. @Fraudfighter_uk

This is a total scam. I have followed all their terms and conditions. They still have my £96.35. I have been in touch with bank, consumer direct and trading standards. Their UK registered address is CoAction Group Ltd, Overseas House, 66-68 High Road, Bushey Heath, Herts WD23 1GG. But this address is registered to 100+ companies, very dubious. I rang their UK number and was answered by an american woman, she reluctantly told me she was speaking from USA. when I asked why they would not refund me she said it was because I had contacted my bank. This is trash! Total total scam. I am taking out a County Court injunction against them. I am prepared to spend more money to bring them to justice.

i live in the uk & also sent a small postage to get a free sample, i changed my mind & sent it back..so never expected to receive another bottle & so quickly my bank account was debited for £96.35..& today jst 2 weeks later ive just received another bottle/ its easy how they do it, , they dant swnd it recorded delivery just normal post so once its through your letter box it yours & not their problem, , im disabled i dont have a lot of money & as they have now taken 2 payments off me ive lived on toast, toast & more toast, , ive cried i am so depressed over this.but now after reading all of these complaints im going to be doing something about it, , it may cost me to send these 2 bottles back, , i will be sending them by special delivery so at least then i will have a tracking order i am so damm mad..all that i done in the first place is to pay postage for a free sampe, , & i returned that so in actuall fact ive had nothing from the company i will try yet again to contact them, , if i get anywhere with this company ( wow thats a joke ) but i will leave a message on this complaints page janet brooksbank.

I also sent for a "free trial" of this so-called serum (which does not do anything that the advert said it would !) and have been charged two payments of $96. This was before even receiving the product. When I eventually received the serum (3 weeks after having the money "stolen" from my card account), like others, there was no price on the invoice for the product. The invoice also stated that a catalog was sent with the serum, but I didn't receive that either. I'm contacting my bank to get them not to accept any more debits from this company and find out how I can have my money refunded. I'm not happy - neither with the product or with being scammed like this. Janice, Australia.

Dont hold your breath for a refund.I found that this company had taken £2.97 that i too thought was for trail size and then noticed on my bank statement that another£96.35 had been taken.My bank looked into it for me and said the £2.97 was post and packing didnt say that on advertisment. Phoned the company to get a number to return item back in february sent it to be signed for by royal mail said would take 3 to 4 weeks waited about 6 phoned to ask were my refund was .Told me it had been recieved and they would contact there refund department to arrange refund . Waited a week phoned again same answer wouldnt give me a number for refunds. Phoned 4 times now . Telling me now they did not get package in time to get my money back and can only have it on products .Ringing trading standards today . Cant afford to loose all this money fed up feel i was taken for a ride.

Same thing happened to me. Contacted the company who said to return for a refund 0f the £63.29 they charged me as I hadn't used the cream. Sent it back recorded delivery at the end of February 2011 which was signed for but as yet no refund. Can't find the company's email address as it appears to have changed --- SCAM - SCAM - SCAM

This is a total scam. I have had the same problem as everyone else above and they took 2 lots of £96.35 and to date have not refunded any of the money. Has anyone had any joy getting a refund?

report scam to your bank They refunded my money

I have also been caught out with this scom. I have sent an E-mail to company but have had no reply, I also had £96 taken from my account, I only thought I waspaying £2 -95 for a trial tube of cream, I'm a pensioner and can't affofd to lose this money, it's will be an expensive lesson to learn and I'as mad as hell as well as a feeling of stupidity at being conned
Ann Hartlepool

This company is a total fraud, they take your money and refuse to refund

Agree that this is a scam. I called up the number which was beneath my bank statment (08000 no) it put me through to an American called Patrick who was recording the call (feedback and time delay). Was advised that there was no account and I should contact my bank, as I had my statement in front of me this threw him a bit. Then I was advised to call a toll free number (somewhere in america) I refused and asked him if he had recieved other calls like this. He explained no and I was the first to call and complain. He kept on stressing that this was a customer service company for a number of other buisnesses - but refused to give me the name of his employer. I was polite and calm throughout and he was getting rattled, so he ended the call before referring me to the anti-aging website. Went onto the website and called the "customer service" tel no - guess who I got through to - Patrick, who wasnt very pleased to hear from me. So, he refused to let me speak to his supervisor "Ed" as he was in a meeting. End result - start a facebook campaign or twitter rant.

They are the biggest cons ever. I have been charged £96.35 over and over again. They even invented the story that I had called them for the orders. Disgusting! They have to be stopped. I contacted the bank and they are going to investigate.

I have just read the letter of 24 mjns ago, I have been to every avenue and got nowhere my bank says they can't do anything I HAVE TOLD THEM TO STOP ANY PAYMENTS BUT HTEY SAY THEY CAN'T, don't understand why, We got in touch with our trading standards and they have been very good . I also got in Touch with the BBC programme RIP OF BRITAIN. they were very interested and they interviewed me and my husband and then went to interview the trading standards people. So I recommend you get in touch with your local trading standards. Ann Blackhall Hartlepool

To be honest I got a shock to see these comment I had same problem & found charge on my credit card too & tried to contact them.I received trial & first full product on same day. After searching all over the website it says you have to let them know if you want it after 2 weeks trial.I found it it terms & conditions.They finally answered & I got refund but by the time this was done there was another charge on my card & another supply was sent which I sent back but is has been a month now & no refund & no reply I managed to cancel my subscription It is a scam.I rang my bank but they said I would have to get a new credit card.Why should I have to go to all the trouble of letting honest companies know my new number. I am still trying & will not give up.

I'm sorry to here that so many people are still being scammed by this company. My problem started in Feb/Mar last year the same trouble all the other people have stated . I never got anywhere with the company, no replies to emails or phone calls so did go to trading standards and they were very helpful they got in touch with their equivalent in USA who are part of the FBI, but I also got in touch with RIP OFF BRITAIN at the BBC and was on their progamme in Febuary 1st 2012 . I also got in touch with cards services . My bank said there was nothing they could do, they could not stop payments as they were what is called on a Rolling contract and only the company can cancel. but what company would do that as it is easy money for them .The company would not take the back w ithout a form that they had to send to you but you could never get in touch with them. They took £900.-00 from my account and as we are pensioners I could not afford to lose that kind of money, My bank finally told me to send them back by recorded delivery, ( which isn't cheap) and then to take the receipt to the bank and they photo copied it and then card services got involved and we eventually got our money back .It took some time but with the help of my husband nad perserverance we got it sorted.. So the advice I would give is DO NOT GIVE UP keep on at your bank and card services, The Banking community must do somethind about these ROLLING CONTRACTS that most people don't know about or understand.
Regards Ann Hartlepool.

WHY DID YOU NOT PRINT MY E-MAIL IN FULL, NO REASON TO E-MAIL IF YOU AREN'T PREPARED TO PRINT IN FULL I HOPED I WAS I GIVING SOME ADVICE ON HOW WE WENT ABOUT GETTING RE-EMBURSED.

Oh dear. I wish I'd seen this before I stupidly sent off for what I thought was a "free sample". I've been debited nearly $NZ200 and have cancelled my credit card before "Hydroxatone" could be charged yet again. Several emails through the company website have produced not one response. Yet when I signed up for the free sample I got THREE phone calls from somewhere I can only presume was the Philipines (judging by the accents of the people who rang). However, on the emails I get from Hydroxatone trying to get me to buy more of their stuff, there are phone numbers that do not work for New Zealand customers. I put my complaint on Scambook, which has gathered quite a few complaints from Australia and New Zealand. These Hydroxatone people have no morals. Try Googling their CEOs. They are actually proud of themselves!

After reading all comments I cancelled my trail pack also read the fine print which is at bottom of page where you put your credit card info...good luck getting $$$$ back...
17 Day Trial Information
By placing an order you will be enrolled in our refill membership program. After your sample trial, this program will ship one full-size 30 day supply of our Pure Collagen Anti-Aging System for $89.99 + $0.00 S/H on the 17th day and every 30 days thereafter. You can cancel or modify your membership anytime by calling +61-[protected] (AU) 24 hours a day, 7 days a week or by emailing
service@myorderhelp.com

Same thing happened to me these people should be forced to give money back it is daylight robbery, they should not be allowed to put these offers on facebook or any other site. Just shows their products are no good or they would not need to scam people into buying them.

I did the same as many people here but have heard good reports about the product from colleagues in israel. The goods never arrived and i was away on holiday but had a call from my bank to ask if I had authorised a payment for £98.81 which I hadnt, they hadnt allowed the payment to go through so I was okay but the company are now hounding me for payment of goods that I havent received. they have a signature which is in my daughter's name but who I was with so there is no way she signed for it. I dont know how many people are in on this scam but it has to be stopped. I had a random email from a Lee McKenna who gives ways of earning money and it is these kind of surveys that link people in to buying goods unintentionally. I go by the theory that if something seems too good to be true it is. good luck to you all getting your money back, as I say I havent paid any more money and i have no intention of doing so. i have told them I will refer the matter to my solicitor and trading standards. Hopefully they will disappear.