Yes Loans
Reviews and Complaints

applied for a loan said i been accepted which was a lie.but never mentioned about a fee, of 69.50 which they took out of my account i never sign the application form never agreed to anything they said to apply for the refund on line never explained how to bloody get it...

Can someone ring me from yes loans or customer services so i can pay my admin fee of 69.50 so i can finalise my loan thankyou
Leanne morrison

Well you sound like you have common sense so they are not going to get any details from you but its the vunerable people that they manage to con and so i do suggest a phone call to trading standards to voice your concerns on this company. They will then ask you to keep a diary of the contact with this company and they can be done for harassment.

If they ring you again i suggest blowing something very loudly down the phone eg a whislte, or putting the phone to one side and letting them run up a bill, or if they call you again inform them any more phonecalls will be reported to both the police and trading standards for harrasement.

I applied for a loan from elephant loans and it cost me £200 which was half the amount of the loan I asked for the loan was meant to be paid into my bank account at 10.15am when I checked my account at 1.30pm that day the loan hadn't gone into the bank,
So I CONTACTED Elephant loans to find out why to be told that there account was blocked from transferring the money my bank and that it would cost me a further £100 to have a solicitor bring the loan to my house. I refused to pay the extra money. I got the loan in the end without paying more to have it delivered to my home address.
I will not be using them again and advise other against using elephant loans.

I have just payed the brokers fee from elephant loans! What have I let myself in for!? Any help?

what are elephant loans like because i just applied for one ? should i cancell it or are they legal and registered company ?

Hi, I am concerned about your post and would like to help. I work for Loanfinder and would like to try and help customers that have had a poor experience. Please email me directly at: james.hicks@rgroup.co.uk . I try to respond to everyone within a 24-hour period, if not sooner (excluding weekends). I am the Compliance Manager and would like nothing more than to resolve your query. I look forward to hearing from you.

Sincerely,

James

I apply to yes loans for a sum of £5000 and the send me an application form with all my details already printed on it and to fill out my account details and sign it and send it back to them, but after reading all the comments and complaint people have make about this company it make me think twice and decided not to sign and go through with it.

Thanks for your advice

Do not goe anywhere near this company based in Wales. Their so called loan advisors, are not qualified to give financial advice and will con you into departing with £69.50 at a time when you can ill afford to lose anymore money. They state they can find you a loan and may even convince you that you need a payday loan to improve your credit rating, do not do it!. They will take your money immediately and when they can't find a loan provider for you it will take them at least 30 days for them to refund your money, less £5, a good way to earn interest and take your money for them. It is a scam that they have covered as being legal. DO NOT GO ANYWHERE NEAR THEM. Their customer service department is nothing short of just being a front and will cost you a fortune to call them. Be advised even my bank and trading standards were surprised I was conned by this bunch of 21st century [censored]ins.

I agree with everyone about this scandalous, outrageous company. How do they get away with operating this scam! I spent 15 minutes on the phone and within minutes was accepted for a £5000 loan. I was quite astounded that no checks were made etc. AND THEN he said do you have a debit card and I didn't understand. He WANTED an administration of £59.50 for their services. I told him no way was I paying a fee and to send the paperwork through the post, he then transferred me to a PPI insurance guy who was giggling and spluttering/coughing his way through the phone conversation talking about the weather and basically, small talk. I was very abrupt with him and told him I didn't want medical insurance and he said Madam we are here to help you. He then questioned me as to why I didn't want dental help. I told him I was a single parent and had exemption from things like that and he then started getting really personal! Unbelievable. I hung up on him. His and the other idiot's attitude was disgusting and unprofessional. What A RIP OFF. Please I urge people NOT TO USE THESE PEOPLE. I am so glad I read all these reviews after I'd hung up. Luckily I've quite a good head on my shoulders and am wary of this but THERE IS NO MENTION OF AN ADMIN FEE ON THEIR WEB SITE. I worry for the people who aren't so intelligent getting ripped off over scams like this. OH and not only this but just 2 minutes ago I checked my phone charge usage on my phone and the whole call cost me £10. I am absolutely furious! HOW CAN WE STOP THIS HAPPENING? I'd appreciate any feeed back from people who want to email me. I mean aren't we in enough crap anyway otherwise we wouldn't be applying for a loan but then to be charged £10 for a phone call and be told to pay an admin fee. Thank GOD I read all these reviews.

yes loans have taken 69.50 from my bank account without my consent, i am a single mother of 3 children two with disabilities which i get no help with, i work hard for my money, i want my money back a.s.a.p and i think it should be sorted out straight away as it is theft AND would like someone from the authorities to do something about this as ive been calling them for 3 days and they just cut me off, it is absolutley disgraceful that people can do this. yours sincerely MS E O'Donnell

In December 2009 Yes Loans said I had been accepted for a loan. They said I had to pay £69 admin fee. They actually debited £89 from the account I gave them. I soon realized they had lied to me. I put in a written request for my application to be canceled and the admin fee refunded within the time allowed for refunds according to their own policies. It has been a month and there has been no response and no refund. Their staff are particularly hostile and unprofessional in their manner. What do I do?

i applied for a loan from this so called loan company. there asked for 69.50 which there took out of my bank. how do i go about getting a refund as i have since found out that this is a scam. i am contacting trading standards also the gazzette if my money is not refunded

can not get through to the company to get my money back as was inforned false information.

I phoned yesloans today and was told that if I agreed to a payday loan of £80 it would help my credit rating, this was something I did not want it has cost me £20 in charges. I paid £69.50 and they said they had a loan company to approve my loan of £1000 with everyday loans in Luton, I told them Everyday loans needed me to resident in Uk for 3 years, I am a UK citizent born and bred but I was out of the country for a year. They insisted Everyday loans would help. They could not. I ask for my £69.50 back as it had not left my account and they said to write in and it will take 30 days. Do not use this company they are nothing but thieves and scammers, I will through my work as a police officer make every knows not to use this company. If I do not get money back I will take them to the small claims court.

I agree with you about yes loans it happen to me a charge from my bank account.I wrote and phoned contiually.Insist on your money back they are based in wales.Let everyone know about them.You should get your money back best wishes kim

I cannot believe this coompany is allowed to keep "trading" and I use this in the loosest possible sense of the word. I have l letter dated 2 months ago saying the understand y frustration and will be refunding me by cheque. Still waiting...

Join the club, the exact same thing has happened to me. I was only enquiring about the APR and was told that I had to pay a fee to get any further information, if I decided not to go ahead, I would get my money back. That was the end of last month. I've sent two letters, 14 e-mails and ran up £120 on my mobile trying to get the fee back. I now have ### debt solution companies and loan sharks phoning my on a daily basis. I have never signed an agreement to say that they can pass on my details, even my bank details are being passed on to different companies.
We will never see that money again, I've threatened them with legal action which I will follow through with, Ive threatened them with the media, ive been to trading standards and I've heard nothing from Yes Loans.
They are the biggest ### to walk the planet, the employees are the bottom of the food chain. They have as much brains as they have a heart. The amount of times they have hung up the phone because they can't handle speaking to customers, if it isn't scripted they don't know how to cope. I'm amazed that they actually know how to read in the first place. You do get the ones that think they're smart because they're hiding behind a phone, pathetic. Theres a reason Yes Loans operates through a call centre, if there were branches thier employees might think twice about being so rude. They are all dead inside.

Hi There

Recently I tried to apply for a loan with them as they assured me that even with a poor credit rating they could still give me a loan for £500, now initially they told me of a fee of £69.50 to cover administration fees which when they tried to take it at the time I did not have in the bank as i'd not yet been paid at my new job, so I told them I would call back when I had the money, i've recently checked my bank account which is 2 weeks later and found that they'd taken the fee without my consent, i called them up and asked them why they'd taken it without even calling me for authorization first and they could not give me an answer (how very professional), they told me that if i send in a letter with my reference number (which they gave me over the phone) explaining the situation then they would immediately send me a cheque back, so i would have rather they credit my account which would have been quicker but I settled for it, I sent a letter via first class post at the beginning of the week and I phoned them today asking if they'd sent the cheque in the post to me, they said that nobody had even cancelled the application so nothing had been done, they then told me that i'd have to WAIT 30 DAYS BEFORE RECEIVING A REFUND! this company lacks professionalism beyond the extreme, I haven't the foggiest idea how on EARTH this company gets away with being such fraudsters, I will be contacting my bank to see about claiming a charge back of the fee because this is just not good enough, i will not wait 30 days to get my money back when they took it out of my account without my permission so I class this as fraud.

I agree with the warning, please anybody considering obtaining a loan from this company, DO NOT even contact them, they are fraudsters after your money, it's not worth it you'll only face trouble!

I cannot believe I have just fallen for this scam! I needed a loan fast so spoke to someone from yes loans yesterday as they seemed quite a reputable company, (they are about 4th on the list when you google loans) I was on the phone for an hour, spoke to 3 different people and then in the end I was offered debt consoldation rather than a loan! I don't even have any debt (1 credit card with a really low amount!) I have checked my bank as I gave my bank details (how stupid) as I was told they were needed for a credit check and they have taken £69.50 today from my account! I have spoken to my bank who has advised there is nothing they can do, they will raise an investigation on my behalf but wont refund me as I willingly handed over my bank details. Now I feel like such an idiot! I cannot believe I fell for this, looking at other websites this company has been doing this for over 2 years and majority of people have still not had their money refunded. I have been on hold now for 2 hours and 10 minutes to the 'customer service department' and still have not got through, i keep calling the main sales number and get through within seconds and now as soon as I mention I have been on hold to the customer services tem for so long they put the phone down! I am seriously considering cancelling my bank card so they cannot take any more money from my bank without permission. The only ting I am going to learn out of this is to make sure I check these kind of websites before I ever hand over money or bank details! I can kiss my £70 goodbye don't think I will ever see that again!

On 21st September 2009 Yes loans debited my bank account for a £69.50 fee for a loan application. I did not agree for Yes Loans to debit my account on this date. I called Yes loans regarding the debit from my account requested a refund and informed them that I did not want to proceed with any loan application. The agent on he phone informed me that Yes Loans required a letter to be sent to the office address to comply with the terms and conditions for refunds. I was advised by Yes Loans that customers are required to request a refund by letter and a cheque will be returned in 30 days. I sent a letter dated 29th September and asked for a full refund. Yes loans did not reply, I rang the Yes Loans office and was palmed off with excuses an operator who informed the cheque will be sent on 30th October. On the 7th of November I rang Yes Loans again as the cheque had not arrived and was given the excuse that the postal strike delayed the cheque. I sent a further letter to Yes Loans requesting my money back. Again no reply. I have spend over £10.00 in telephone calls and postage to this company. I contacted the Financial Ombudsman and made a formal complaint about Yes loans. I am still waiting for a refund. This company should be shut down, as the very poor service does not comply with the FSA or the Banking Code. PLEASE DO NOT HAVE ANY CONTACT WITH YES LOANS AT ALL AND WARN EVERYONE YOU KNOW.

This is possibly the most appalling service I have ever experienced. When demanding a refund for my set up fee of £69.50, as I cancelled a loan application, I was informed to send a fax and assured that my refund would be in my bank account within 24 hours. After 60 hours the refund was not there and so I called the customer service team (a name that should be 'customer aggravating team'. Having waited yet another 30 minutes to get through I was told that my refund could take up to 30 days. I then asked for an email address to contact them which, reluctantly I was given. It was false! I then asked for a senior member of staff and was told there were none available. I was only offered a customer complaints procedure which meant I had to write in. Do not be fooled by these people. They take money and keep it in their accounts for as long as possible. Quick to take your fee but useless and complete liars when you ask for it back. Write to the Directors which can be found on Companies House. If you have no luck after 8 weeks of complaining go to the Ombudsman.

i applied to yes loans for help with a loan they accepted me for a 1500 pound loan over 5 years at approx 43 pound per month .They told me i had to pay 69.50 up front which was set up to come out of my account on 30/09/10 subject to me signing a form they were sending me.I never got any paperwork from them and forgot about it untill they took the 69.50 from my account .I rang them up and they said they were sending it out again with 2 loan offers.this was 2 weeks ago and i have still not had anything. i cannot find a direct number for them and i do not have a referance number all i have is a bank statement showing this money going out .

Following an enquiry about a no credit check loan I was interviewed on the phone where I was told all I need to qualify was to be in full time employment with a current bank account proof of which I had to provide, at no point was I told they were in fact a brokers and they required a broker fee .I was sent agreement forms to sign along with a terms of business sheet .To my horror when a direct debit was returned for my counsil tax on checking my bank details I found £69-50 had been taken from my account.
I contacted Yesloans and after time I got to talk to a lady who informed me I would have to put a request in writing I told her this was done when I returned my agreement forms unsigned in a pre-paid envelope she insisted no reply had been received and I would have to reapply this I have done twice.I asked for this to be done using the same bank details they used to take it out she informed me details are not retained contravening what it says in the terms of buisness
"To facilitate us processing payments AND repayments you authorise us to retain your charge credit and debit details"
I have still not had any joy and as I have had dealings with two other companies who share the same address i.e.MONEYWORRIES and Beneficial Claims I feel I must persue my complaint through the Ombudsman

Does anyone have any advise on getting this £59.50 charge refunded from Yes Loans?

I have been conned as well, after not going through with there loan offer, and not signed anything, they still took £59.50 out of my account without my authorisation!

They say it'll take 3 months for the refund, but raeding all these forums, doesnt sound like anyone has had a refund, dont know how they are getting away with it...shocking!

i applied for loans last few weeks ago and they accept me they said sent me agreement to signed after that they give me money this thinks not happened and they charge me with 69.79 ponds after that they stop to call me . i call them back and i told them i want my money back they don't give me any answer so just i want my money back please thank you

I called yes loans before xmas to get a loan to consilidate, i was told that i could have the loan but needed to pay 59.00 fees which i did, as i have just read i am not the only one and feel cheated and would like my money back

Delighted to read in the press Yes loans and their associated rip off merchants are being investigated though this week Ive received a tex from Yes loans asking if I still want a loan and they "NO LONGER CHARGE A FEE" bloody cheek .Im pleased to say I ditched Monneyworries debt management, who were charging me £25/mth, for CCCS who are a charity and dont make a charge Beneficial claims got me into the mess but I didnt get the £800 fee back or the £1500 of charges and intrest my credit card went up while they took 12mths to get nowhere in trying to have it declared unenforcable they assured me I would not be out of pocket .Hope they get whats coming to them

yes the same thing happened to me

i would like to no what happen with my money

i paid the deposit for a yes loan for my wife but they failed to find a loan and offered me debt managment even though the loan was in my wifes name, its now 3 months and i am now considering contacting the police as i believe what they are doing is theft

applied for a loan said i been accepted which was a lie.but never mentioned about a fee, of 59.50 which they took out of my partners account we never sign the application form never agreed to anything they said to apply for the refund on line never explained how to bloody get it...

I paid admin money to Yes Loans because they have said my loan was approved. The following day they send me the forms in the post and for some reasons the loan was to be approved by a third party. I changed my mind before the processing of the application form and they agreed to refund me my £59.50 which the havent refund fund me regardless phoning them four times. Their phone number is too expensive to keep ringing and they put you on hold for ages. I dont know what to do and i think I am gonna go through FSA to get my refund.

A fee of £69.50 was taken from my debit card by an agent of Yes Loans. She had contacted me after my details were passed on to them she said. I was asked to provide my card details as "verification" but before I knew that sum of money was taken from my card. I then received a form in the post which I was asked to sign and send back to finalise my loan. I telephoned Yes Loans to inform them that I did not authorise them to take that payment of £69.50 and I'd like my money back. I was advised to ask for my money back in writting and expect to wait for 30 days for a cheque, minus £5.00 for their admin costs. I sent the letter 27th of September 2010 and it is now November and the cheque is still nowhere to be found. I have tried calling their "Customer Care" number on several occasions and at one point I was put on hold until I gave up and hung up! On one occasion I did get to speak to someone he was so dismissive of me you would have thought it was his money not mine I was asking for back

I applied for a loan just over a month ago, at the end of the phone call he told me they are taking 69.50 off me for admin. if i changed my mind within 14 days i would receive a full refund. two days later i changed my mind i rang up and was told i had to write a letter and would receive the money back in my account within thirty days. This is a load of utter pants. It is now thirty two days since they received letter. I have just spoken to a man and he said they are now sending me a cheque which i wont receive until AFTER the bank holiday weekend! I will never use this company again!

I just read your complaint, I have the same problem with Yes Loans, its been two months and I have still not got my money back, how long did it take you to get your money back, how did you do it? I am so so angry with them, like you said, you can never get through to a human being!

While sitting here today, i applied online for a yes loan, i felt a bit bullied into giving my bank details..so thats when alarm bells started ringing. While i was on hold i googled yes loans and was horrified at the feedback on them! these people have my details! When the woman came back onto the phone i informrd her i had changed my mind, she got a bit shirty and asked why, I replied that i had just been reading about the company and it has not got a very good reputation. She got really quite angry and basically told me that all the comments you guys have made are lies, That you all must have lied in your application and therfore were refused! I then repeated to her that i did not wish to proceed with loan and not to take admin fee from me, she then abruptly told me to have a nice day and hung up the phone before i could get any assurance that i would not be £69.50 lighter. Ithen rang back only to speak to another "Customer Adviser" i use the term loosely, and repeated that i no longer wished to proceed and he hung up too! am now going into town to the bank and if they have taken that out i will go ballistic!
Thanks Guys for all your info that has been made avaliable about this company, maybe i have read it just in time! i'll let ya all Know. :O

I am at the end of my teather with this company. Like many others i paid the admin fee of £59.50 as they said i was elligible for a loan, i signed and sent off the paperwork and a week later i recived a txt message saying my application has been successful. They asked me to call them to arrange final details so i did, after being on hold for 30 mins they said that a lender would call me within 24 to 48 hrs to confirm. 5 days later no call, i called them again. (on hold for 20 mins) they said that there was no lender who was giving me a loan so i said ok then i would like the refund as i paid for a service that i did not recieve. In a rude manner the man told me that i would have to wait for three months before i get it back. I then asked for his name and he told me it was Ben. I then asked him what was his surname and abruptly told me he was not giving it to me, i asked to speak to a manager and he said there was no one there like that. He was a rude man, i just want my money back, is there anyone that can help. I was totally mislead by this company. Please dont anyone use this company as it is a waste of money and time!

i to have bein suckerd in 2 yes loans sayn i had my loan approved n had paid the admin fee of £59.50 only 2 b told i couldnt get a lender 4 the loan n that a full refund would b giving iv bein emailing them from october till now about it when they emailed me today they said there emailing system will not be in use and to ring customer services were nobody answers your call.so any info on how to get my refund back will be greatfully appreciated this company cant keep going on n ripping people of the way there doing it

It IS possible to get a refund of the admin fee from Yes Loans! Don't give up!
Unfortunately you will have to fight for it though. Be confident and assertive when speaking to them but try not to get angry with your advisor. Remember they have the right to terminate any call.
A piece of further advice I would like to give is not to ring them up too often. The hold times are ridiculous and all they are going to do is make up excuses and deny all knowledge in the hope that you give, so they can keep your money.
I've done all the angry phone calls and they don't help.
Below are the steps to take:-

1) Ring and ask for a refund. They will politely give you the email address. email them accordingly. They will not respond in any shape or form so don't expect even an automated reply.
2) A week later, ring the Financial Ombudsman Service on [protected] and file a complaint. Tell them that despite following Yes Loans procedure you are still awaiting a refund. FOS will send letters to Yes Loans and you. Yes Loans have 8 weeks to respond but again, don't expect anything from them.
3) A few days later ring Yes Loans and ask to speak to the refunds department. Ask what their response to the FOS letter is. They will pretend they haven't received it. Mention that you are writing down everything that they are saying and you will use it in further complaints if necessary. Now ask to speak to the complaints manager and again, tell him about your FOS complaint and that you are writing down his responses. Ask him why you haven't received a refund. Be assertive and he will action your refund.
4) Add one week onto whatever date he says you will receive your refund - the date he tells you will be a lie too.

Yes Loans are obviously operating legally and no doubt anyone defending them will talk about small print and sections of law that validate their practices, from the initial "hooking you in" acceptance right through to the withholding of your admin fee. That doesn't mean that they should continue as they do. It is clear that they cause alot of upset and stress amongst vulnerable people.
Take the following example:
Woolworths were selling a girls bed range named "Lolita." They were doing nothing illegal and yet, the line was withdrawn after causing upset.

To finish off, don't accept your eventual refund as the conclusion to your FOS complaint. Like me, please take it as far as you can. Perhaps if enough people using FOS demand explanations as to why they were given the impression that their loan application was successful and why the refund isn't immediate, things may change for the better and this dreadful company may get its comeuppance.

how to refund reclaim reclaiming get back admin fee yesloans yes loans

Hello ALL,
I am still in the same predicament as you all and wish to help you if at all I can.
I just don’t want anyone else to get scammed and above all I just want this company to stop behaving as they are.
Yes I requested the loan and yes I accepted their conditions plus paid the fee, but surely if you are told you would get a fee back you should get it back – especially if they cannot find you a loan!

Anyways thats my rant over with ... I would highly recommend going to the following link and emailing Yorkshire-lad400 who has very good advice on what to do.

http://forums.moneysavingexpert.com/showthread.html?t=1152383
Wish you all the best
YesLoansMyA**