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Your Better Tomorrow / C&R Marketing

Your Better Tomorrow / C&R Marketing review: There is no way to get out of this scam! 64

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7:10 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Your Better Tomorrow offers a stop smoking cd for $1.99. Then 2 days later they bill you for $74.97 saying that you agreed to a monthly enrolment and if you cancel they still bill you. There is no way to get out of this scam!

64 comments
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britnell
Butler, US
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Apr 16, 2015 12:13 pm EDT

ordered FREE quit smoking cd on line. Received it. (fine) Started receiving cd's that were never ordered. Tried to call Your Better Tomorrow to unsubscribe and was told to unsubscribe on line, which I did. As I was unsubscribing on line I noticed many complaints from subscribers accusing your company of being a scam. Tried calling my bank to see if your company had withdrew any funds from my account. I was told I had to come in in person to check the status.Since my bank is not in my immediate area, it will take me a couple of days to do so. If I find that any funds have been withdrawn from my account without my authorization, I will proceed with further action.

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midge grosse
Vevay, US
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Apr 28, 2015 1:56 pm EDT

dont do it it is a rip off.They take your money an then they make you wait forever to get a refund.

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wildfire507
US
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May 19, 2015 6:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just recently ordered the cd for $1.99 for Quit Smoking...and recieved that and thought that would be the end of this...But to my surprise I ended up getting this box in the mail from them for other stuff and got charged for this too...After reading all the comments on here...after the damage has already been done...I regret ordering this cd...I also used a bank card for this and just canceled it this morning...I read through the comments that it is much easier to cancel the card and just get a new card issued to me through my bank...DON'T ORDER ANYTHING FROM THIS PLACE CALLED (YOUR BETTER TOMORROW)..It is a scam and all they want is your money...I wish I would have done more research on this website before making this mistake..It also sounds like there customer service is bad as well...Before ordering anything now, I will google the website to see what it says first about the website..

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Sandi12345678
US
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May 20, 2015 5:09 pm EDT

I can not believe this! I got SO ripped off. Mine was to the tune of $424.85 from this company. Can somebody please help me? I just filed a complaint with the BBB. What else can I do? I am so upset. I can not afford this and I didn't know it was being charged to my credit card.

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ceamon
Vevay, US
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May 30, 2015 12:47 pm EDT

this place is a total rip off

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Traci D
Phoenix, US
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Jun 08, 2015 11:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just ordered the 1. 99 cd and they also charged me 84. 74 i called them right away and asked about it they told me to return and give them a tracking number. The customer service people there are so f&^*^ rude they are pathetic. I spoke to roana and she needs customer service classes and on top of that there phones are very muffled so it makes it very difficult to understand them. I will contact the bank if i do not get a refund. This just happened this week. I normally look up companies before i do anything and i kicking myself for not doing this company. I will give them time to refund and if they don't i will contact bank of america and they will refund me and they have to fight the bank. . .

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Hc62
US
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Jul 25, 2015 1:36 pm EDT

This is a way to get them: Don't just demand your money; I took the liberty of calling and made threats to take them to court with a lawyer involved and gave them a 15 day time frame to give me my money back. They said they would return the $84.97 all but $10.00 of it for postage and handling. I did wait 15 days and had to call them back with the treat of taking them to court. They made up the excuse that they were having computer issues, so the same day they sent out a E-check for the amount of $79.97, which was thru Wells Fargo Bank. The bank cashed it and I'm satisfied.

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Joni Graef
US
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Aug 26, 2015 5:21 pm EDT

I got taken in by the "free" CD offer too and the following week, my debit card was hit with an $84.00 charge. I cancelled my membership-on line, then closed my debit card so they couldn't continue to steal from me. I called their customer service department, and they did e-mail me a return authorzation and mailing label. I was instructed to return and then e-mail the tracking number to them. I did get an e-mail from them today confirming that they received the return and that I would receive an e-check via e-mail in the next couple of days. Hope the check is good...

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Podgelodge
US
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Aug 31, 2015 4:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I experienced the same as above treatment. I sent them an email on 8/16 to cancel and on 8/20 another was mailed to me which I got about three days later. I called AMEX to dispute this charge and it was deducted from my Jet Blue account, as of a couple of days ago. I'm confident AMEX is aware of this scam, so I'm not concerned at this point.

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Lani Williams
US
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Nov 18, 2015 4:54 pm EST

There is a way. If everyone called the Attorney Generals office with their complaints they will have to investigate this issue. What I did was cancelled my debit card and file an appeal with the bank. I am waiting to see. A friend said the Attorney Generals office was my best bet.

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Sharon Stansberry
US
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Dec 05, 2015 2:29 pm EST

Oh My God ! What have I done to myself ?! I cannot afford 90.00 for this BS ! I have tried to file a complaint with the BBB but there is no category on their website ! I have taken your suggestion and cancelled my card. This is the worst . After reading all of your reports I face the fact that I will never get my money back. I simply do not want these people to be able to access my card again. Did cancelling your card really work ? Please tell me that it did. I am a single mother, this will put me behind on a bill. I wish that these people could be arrested !

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DEBBIE JOHNS
US
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Dec 14, 2015 12:47 pm EST

I, also am a victim of their scam. I ordered the $1.99CD and was billed 87.00 for the other CD's before the $1.99 one arrived. I called they informed me that I would have to wait until I got the CD's send them back and call them with a tracking number. I done everything they told me, called with the tracking number from the post office and then I was told I would have to get my refund by E-Check. I explained that I only use a debit card and that I wanted my money credited back to my debit card from which they took it from. They told me I would receive an E-Check anyway. I asked them how I knew the check was good since they are a scam. She proceeded to tell me they had no complaints from anyone about the check not being good. This company needs shut down immediately. I have filed complaints with the BBB and State Attorney General Office of the State of Washington, but have heard nothing from either of them.

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Menesa
US
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Dec 17, 2015 10:43 am EST

Same thing here! When I ask for my money to be refunded they state that I must return the "box set" which I have not received, nor can they give me any shipping information to confirm that it has been shipped. THESE GUYS ARE A COMPLETE SCAM! Time for a Class Action Lawsuit!

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Robert P. Brewer
US
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May 09, 2016 8:38 am EDT

I too wanted the stop smoking cd, only to find out later that they tried to bill me for $84.97. This outfit should be shut down and the higher ups put in jail. I have filed a dispute with my bank for this charge and have recieved a new card so they cannot bill me anymore. STAY AWAY FROM THESE CROOKS!

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quave
US
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Jul 04, 2016 8:05 am EDT

Purchased $1.99 quit smoking cd. the following month received new package at 40 plus dollars i did not order today i received another package charged to my bank in amt. of 84.97 . Have been on hold for over one hour . reading all comments and it appears i got roped into a major scam.

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Bahamamama45
US
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Aug 23, 2016 1:57 am EDT

I ordered a free CD to help stop smoking and then I was billed 87.91 for a membership that I did not ok...I did put in a cancellation order as of today 5/31/2016...how is this allowed? Please help

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fbi ret
US
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Mar 01, 2017 1:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I made the same mistake all of you made ! I returned the second batch of CDs and gave YBT the tracking number ! YBT emailed me an E-check for $ 84.97 the next day ! I deposited the check and hope it clears ? I also cancelled the YBT account that YBT set up by using my email address and my last name as the password !? I also had my credit card bank issue me a new card with a different number just in case YBT tries to charge me again ! I think I received quick service because I informed YBT that I was a retired FBI agent, and that I saw many legal issues with their website, and that I had friends at the FTC !

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Mary Denny
US
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Mar 08, 2017 4:19 pm EST

I started to sign up but when I saw I had to give them my credit card info. I said no way. Anything that says it's free and then want a "small fee" for shipping or something is a setup to get your info. and then bill you for something you weren't aware of.

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Mary Denny
US
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Mar 08, 2017 4:22 pm EST

I started signing up for the CD but as soon as I saw they wanted my credit card info.for a shipping fee I knew it was bad news and didn't order it.. Any offer that is free and then wants a "small fee" for shipping or something else is a setup to get your credit card Info.

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JonKane
US
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Mar 15, 2017 12:27 am EDT

This company is running a total scam, don't dare give them your CC number, they will hit your card for hundreds and say they mailed you some BS you never ordered, they are ###, complain to the attorney general of Washington State, they need to be shut down!

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Gerrie Ryan
US
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Apr 26, 2017 11:25 pm EDT

Like most of these people on this site, I've had the same experience except that i'm now receiving a weekly package. I'm going to to request that no more charges will be filed on my card. I'm old and most of my bills on credit are pay bills and it is a nuisance to notify my creditors. I will send the two packages back with receipt required. and also file a complaint with the better business area in the company's state. Their behavior is despicable!

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MCA sr
Stantonsburg, North Carolina, US
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May 15, 2017 5:49 pm EDT

I wrote to them BEFORE ordering the first FREE CD and asked, "if the first CD is so successful at helping people quit smoking, why would I need a 2nd CD or a monthly subscription for that matter? Please fill me in on what I'm missing before I place my order." I never heard back from them. My guess, my opinion, is that they saw that and said to themselves, he read the fine print and will cancel right after we ship the first CD, therefore we won't be able to charge him the $89 and get away with it. Forget him and move on. Since they didn't bother to reply to pre-sale request, I never placed the order. I will not place an order with any company who decides FOR ME that I have to pay X number of dollars for so much product each month. The same type of thing came up for a cream my wife wanted to try. They wanted a monthly billing, I didn't. I contacted them and told them they could sell a jar and we would contact them for more when WE wanted it or not sell a jar. She gets a jar about every 4 or 5 months. Don't fall for these monthly billings! Write them first with your questions and see if they reply. If they don't reply, walk away. If they do, get the schedule YOU want!

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Widgeon
US
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Jun 22, 2017 12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered this for my son and grandson. I was not aware that it was an ongoing event either. another charge just showed up on my VISA card so I called the company at their customer service number, selected option 3, and was able to get both accounts deactivated in about 5 minutes. I think I am done with this group, but will be watching my Visa card for any further activity. It does appear that one is able to cancel this by calling in or going to the online account and cancelling.

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LEADFOOT320
US
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Aug 16, 2017 12:01 pm EDT

I can use any of the others comments on the stop smoking tape (which never came) I did not agree to purchase anything else. I called them and my CC company refusing to pay the $84.97 THIS IS A SCAM

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