Sorelle UK
Reviews and Complaints

So, I recently bought an item from Sorelle UK (sorelleuk.com) and let me tell you, it was a bit of a nightmare. First off, it took over 10 days just for them to send it out! I mean, come on, that's ridiculous. And to top it off, when it finally did arrive, it was too late for me to even use it. So, I had to send it back and guess what? They wouldn't give me a refund! Can you believe it? Even though it was outside of their standard delivery time, they still wouldn't budge.

But wait, it gets worse. I decided to give them another chance and ordered the same item again, this time with next day delivery. Well, that was a mistake. When it arrived, there was a huge pull in the trousers. I mean, how does that even happen? So, I had to send it back again. And get this, they told me it would take up to 20 days just to decide if it was faulty or not. And if they deemed it not faulty, they wouldn't give me a refund.

So, now I'm over ?100 down with no refund in sight. And don't even get me started on their customer service. It's like pulling teeth to get a response from them. And when they do finally respond, it's with some cheeky remark.

Overall, I would not recommend Sorelle UK. Their delivery times are ridiculous, their items are faulty, and their customer service is terrible. Save yourself the hassle and shop elsewhere.

I had a really bad experience with Sorelle UK. I ordered a two-piece outfit and a dress from their website in July. When the items arrived, I was really disappointed with the quality. The clothes looked cheap and poorly made. So, I decided to return them and get a refund.

However, getting my money back from Sorelle UK turned out to be a nightmare. I had to chase them every couple of days to find out what was going on with my refund. They kept telling me that it would take 28 working days to process, but that deadline came and went without any sign of my money.

After 37 working days (which is over 3 months!), I finally received a gift voucher instead of my refund. I was really angry and frustrated by this point. Sorelle UK's customer service was terrible. They never replied to my emails or phone calls, and when they did, they just lied about their terms and conditions to keep my money.

To make matters worse, the quality of the clothes was really bad. They looked nothing like the pictures on the website. I was so disappointed that I will never order from Sorelle UK again. I hope that other people read this review and avoid making the same mistake that I did.

I gotta say, I'm not impressed with Sorelle UK at all. I ordered an outfit in a size medium, which they say is a 10-12, but it didn't fit me at all. I'm usually a small 12, so I thought it would be fine, but nope. And the worst part is, they don't do refunds, only store credit. Which would be okay, I guess, if they actually stocked sizes larger than a 12. But they don't! So now I'm stuck with a credit note for a store that doesn't even have clothes that fit me. Not very inclusive, if you ask me.

I tried emailing them about it, but all I got was a link to their terms and conditions page. Like, seriously? That's not helpful at all. I sent another email, but I haven't heard back from them. So much for customer service.

And don't even get me started on the quality of the clothes. They're so thin and see-through, it's ridiculous. I wouldn't be surprised if they fell apart after one wash.

Oh, and have you seen their website? All the models are size 6-8. Not a single larger size in sight. That says a lot, doesn't it?

Honestly, I wouldn't recommend Sorelle UK to anyone. Save yourself the hassle and shop somewhere else.

I recently had an experience with Sorelle UK and I must say, it was quite disappointing. I had ordered the "Abbie Metallic cardigan dress" and was excited to receive it. However, when it arrived, I was quite disappointed. The product was nothing like the pictures on the website. It was not a dress at all, but rather a cardigan. I was quite gutted as I had been looking forward to wearing it.

To make matters worse, when I reached out to their customer service team, I was met with a very unhelpful response. They took forever to reply to my emails and when they finally did, it was a sarcastic response. I was quite taken aback by their lack of professionalism.

What's more, when I requested a refund, they refused to give me my money back and instead offered me a credit note. I was not happy with this as I had no intention of purchasing anything else from them.

Overall, I must say that my experience with Sorelle UK was quite disappointing. The products were not up to par and the customer service was absolutely dire. I would not recommend purchasing from them and would advise others to save themselves the hassle and order from somewhere else.

I recently had an experience with Sorelle UK and it was not a pleasant one. I must say, this company is not the best out there. I was really disappointed with their customer service. I had some clothes that I wanted to return but unfortunately, due to a death in my family, I was unable to do so within the 14-day timeframe. However, I did try to return the items within 28 days, which I thought was reasonable. But to my surprise, they refused to accept my return. I was really upset and felt like they were being unreasonable.

Their customer service team was not helpful at all. They were rude and unprofessional. It was clear that they did not care about my situation and were only interested in making things difficult for me. I had to spend my own money to send the clothes back, and I knew that they would lie and say that it was delivered out of the 28-day timeframe. It was really frustrating and disappointing.

I must say that I would not recommend this company to anyone. They sell cheap and tacky pieces, and their customer service is terrible. It's really a shame because I was excited to try out their clothes, but now I regret it. I think it's important for companies to have good customer service and to be understanding of their customers' situations. Sorelle UK clearly does not understand this.

In conclusion, if you're thinking of buying from Sorelle UK, I would advise you to think twice. There are many other companies out there that offer better quality clothes and better customer service. Don't waste your time and money on this company.

This company, Sorelle UK, is not worth your time or money. The clothing is cheap and tacky, and I regret ever ordering from them. I had an event coming up and ordered a two-piece outfit three weeks in advance, with the promise of receiving it within 10 days. However, 10 days came and went with no sign of my order. I reached out to them on Instagram multiple times, but it was like pulling teeth trying to get a response. Finally, after four weeks, I received my order, but it was too late for my event and the quality was terrible. I had paid ?50 for this, including ?15 for postage, which is outrageous for such poor quality.

When I asked to return the item and get a refund, they told me I had 14 days from receipt to do so. However, trying to get a response from this company was once again a painful experience. I ended up spending ?5.60 to return the item, only to have it sent back to me with the excuse that it was over the 14-day return policy. I even tried reaching out to the owner on Facebook, but she blocked me after hearing my issues.

It's clear that whoever is in charge of customer service at Sorelle UK has no skills in that area. I would strongly advise against ordering from this site and suggest that they be shut down. Save yourself the hassle and find a more reputable company to shop from.

I had a really bad experience with Sorelle UK. I ordered an outfit and paid extra for quick delivery, but on the day of delivery, they told me it was out of stock. I had to reorder and pay again, but the items didn't arrive the next day as promised. Instead, they took around a week to arrive, and the quality of the clothes was terrible. They were so thin and of the worst quality I've ever experienced.

I returned the clothes, but they refused to give me store credit for one of the items because they said it was returned late, even though they delivered it to me a week late. They only gave me store credit for the other item. To make matters worse, they haven't sent back the rejected item, so they have essentially stolen from me.

I've been trying to contact customer service for two months, but they are so slow to respond. It's clear that they have no intention of giving me my money back or returning the rejected item. The customer service team is also rude when I tell them that the clothes are of poor quality.

I would never give any more money to this brand. They are the worst I've ever experienced, and they will steal your money because the clothing is awful. I'm only going to spend the store credit so that they can't keep even more of my money for nothing in return. It's really unfair to anyone who has to deal with this kind of treatment.

I had an extremely disappointing experience with Sorelle UK website (sorelleuk.com). To put it bluntly, their customer service is appalling, and I would never consider ordering from them again. My order, which I paid for next day delivery at the cost of ?7, took a massive 3 weeks to arrive. A total waste of my time and money!

I attempted to contact them via email and Instagram, but I have received no response in over 10 days. I tried to reach out to them via their Instagram page, commenting on their posts, hoping to draw their attention. However, it seems they are only concerned with keeping their social media reputation intact, as they keep deleting my comments without acknowledging or solving the problem at hand.

Overall, I am extremely disappointed with Sorelle UK and their substandard customer service. It's a company that has left me feeling frustrated and angry at the complete lack of care and communication toward their customers. With all the bad press about this outfit, I would recommend avoiding shopping at this store at all costs.

One can't help but feel impressed by the level of service offered by Sorelle UK. As a customer, I recently ordered a couple of tops from their online store, but unfortunately they didn't fit quite right. However, I was blown away by how helpful the team at Sorelle UK were when I initiated a return. They were understanding and made the process super easy for me.

What's even better is that this level of service is backed up by an impressive selection of high-quality clothing available on their website. I've shopped with them before and I can attest that the clothing is truly exceptional - you can just tell that they've put a lot of care and attention into selecting only the best items for their customers.

As a result of my positive experiences with Sorelle UK, I can confidently say that they have become my go-to destination for all my clothing needs. From their fashionable tops to their stunning dresses, I know I can count on Sorelle UK for a top-notch shopping experience every single time. I highly recommend this online boutique to anyone who values great service and quality clothing.

I had an absolutely wonderful experience with Sorelle UK (sorelleuk.com) and I cannot wait to tell everyone about it! Like many people, I was a bit hesitant to make an online purchase, especially after hearing some not-so-great stories from friends who had their share of unpleasant experiences with other websites. However, I couldn't resist the stunning pieces from Sorelle UK, so I decided to take the plunge. And I am so glad I did!

From the very beginning, Sorelle UK demonstrated exceptional professionalism and customer service. Their instructions were very clear, making the process easy and straightforward. And their prompt responses to my inquiries gave me the confidence that my transaction was in good hands.

But it wasn't just the transaction that stood out to me; it was also the quality of their clothing and accessories. Every item I ordered was even lovelier in person, with attention to detail and high-quality materials that surpassed my expectations. And with a wide range of styles and sizes available, there is something for everyone.

I cannot recommend Sorelle UK enough. Whether you are a seasoned online shopper or someone just starting out, this boutique is a must-visit. With their exceptional customer service, gorgeous clothing, and easy-to-use website, Sorelle UK has truly created an incredible shopping experience. I cannot wait to return for my next purchase!

"Wow, Sorelle UK is an online shopping experience that I simply can't get enough of. Every time I place an order, I'm amazed by the sheer level of professionalism they exude. From start to finish, the process is seamless, easy, and hassle-free. What's more, it's entirely rare that I come across such a dedicated team, who truly know how to take care of their customers.

What really sets Sorelle UK apart is their efficiency. Once I place my order, I promptly receive an email notifying me of the shipping details. Within a few weeks, my item arrives well-packed, undamaged, and ready to be enjoyed. It's no wonder that I've become such a loyal customer.

I've placed several orders with this amazing online retailer and can confidently say that the quality of their products is outstanding. Sorelle UK has restored my faith in online shopping, and I highly recommend it to anyone who's looking to make a purchase with complete confidence. When you combine their top-notch customer service, attention to detail, and efficient shipping times, it's clear that Sorelle UK is the perfect destination for any discerning shopper. Trust me, you won't be disappointed!"

My daughter recently invested in a stunning Cami Diamante dress from Sorelle UK and was quite disheartened when it tore just after a single use. We immediately contacted the company to seek a refund; however, we were taken aback when we discovered that they had a 14-day return policy, which we had missed. Our attempts to explain the unsuitability of the fabric proved futile as they did not respond to our emails. To our utmost disappointment, they simply sent us back the torn dress without any explanation, which was unexpected. As a concerned mother, I must say that I cannot recommend purchasing from Sorelle UK. It's distressing to see such a lack of customer service and accountability. It's necessary to feel valued and appreciated when choosing to invest one's money, and in this regard, Sorelle UK falls short. I hope this provides useful insight for those considering purchasing items from this website.

I had high hopes for my shopping experience with Sorelle UK, but unfortunately it turned out to be quite disappointing. After placing my order, I received a confirmation email and was pleased to see a dispatched email soon after - however, this email didn't include a tracking number, so I was left unsure of when to expect my items.

Weeks went by with no sign of my order, and I reached out to Sorelle UK via email and Instagram direct message to no avail. Meanwhile, it seemed they were still active and engaging with other customers on social media. To make things worse, when I left a comment on one of their Instagram posts asking about my order, they twice deleted my comment without responding.

Needless to say, this experience left a bad taste in my mouth, and unfortunately I cannot recommend Sorelle UK as a reliable retailer. If you are considering purchasing from them, proceed with caution and do so at your own risk.

When I placed my first order with Sorelle UK, I was excited to receive the beautiful dress I had selected on their website. However, when my order arrived, I was incredibly disappointed to see that the dress looked nothing like the picture and the quality was simply awful. Naturally, I reached out to the Sorelle UK customer service team and asked for a refund, as well as instructions on how to send back the item. Unfortunately, instead of a refund, I was issued a credit note, which I didn't want to use as I had lost confidence in the store after receiving such an inferior product.

Reluctantly, I decided to give Sorelle UK another chance, and placed an order for a different dress with my credit note. I was hopeful that this time, I would receive a quality item that matched the description and images on the website. However, when this dress arrived, it was even worse than the first dress! It was a white dress that was completely see-through, with terrible material that felt uncomfortable to wear.

At this point, I became incredibly frustrated with Sorelle UK and wrote to them again to express my dissatisfaction with the products and the service I had received. Unfortunately, I have yet to receive any response from them. Based on my experiences, I would strongly advise other shoppers to avoid Sorelle UK and shop elsewhere. There seem to be so many issues with this store - from poor quality products, to subpar customer service - and they do not seem to have any interest in addressing customer concerns. Save your money and shop with a store that values your patronage and loyalty!

I recently had an experience with Sorelle UK (sorelleuk.com) and unfortunately it was not a positive one. I placed two separate orders and unfortunately had to return both within 14 days of receiving them. I paid for the first order with my debit card and the second order with Klarna.

I was extremely disappointed to find that despite emailing multiple times over a two week period, I received no response or confirmation from the company that they had received my items back. This was particularly frustrating as I could see from my delivery tracking that the items had been delivered successfully.

After weeks of waiting with no response, I was forced to escalate the situation and threaten them with legal action. This was done on the recommendation of Consumer's Advice, who I had sought out for assistance with the matter.

Eventually, I received an email from Sorelle UK stating that they would be issuing me with store credit as compensation for my returned items. However, I have since been advised not to accept this store credit as I am not obliged to do so. As such, I am now considering my next steps in this ongoing case.

Overall, I cannot recommend Sorelle UK based on my experience. While their clothes may look appealing online, the stress and hassle of dealing with their poor customer service and failure to respond to my queries and concerns made the whole process incredibly frustrating and disheartening. In my opinion, Sorelle UK are not trustworthy retailers and should be avoided at all costs.

Unfortunately, my experience with Sorelle UK has not been a positive one. I must say that their customer service is by far the worst I've come across. I returned some items back in September and was only given a credit note, which I find quite surprising as many retailers now offer full returns with a refund. Nonetheless, I thought I would use the credit note to purchase some of their items but unfortunately, everything designed by Sorelle UK seemed to be aimed at people size 6 and below. As a result, I found their sizing to be ridiculous and the quality of their garments did not match their prices.

I finally found something that I thought I could wear and ordered it, only to find that the item was again super small despite the size chart. I returned the item with a note informing them about a mark on the item, expecting to receive a replacement. However, to my surprise, I was informed that they couldn't replace the item as I had marked it. I mean, how else could I inform them about the mark? The whole process was frustrating, to say the least.

To add insult to injury, it seems that Sorelle UK takes months just to register your return, which is unacceptable.

Overall, my experience with Sorelle UK has been a nightmare, and I warn anyone against dealing with them. They seem to be conning people out of their hard-earned money by offering poor quality garments and having terrible customer service. I would advise anyone to steer clear of Sorelle UK and find another store that offers better quality and services.

If you are looking for a clothing company to shop from, we strongly advise you to stay away from Sorelle UK (sorelleuk.com). We recently had an extremely negative experience with this brand as they have proven themselves to be nothing but greedy, having a complete disregard for customer satisfaction. We placed an order only to find that our money had been taken without any confirmation of shipping or expected delivery dates. Three emails and several messages over Instagram later, we still had no response from the brand. Frustrated, we even resorted to commenting on their Instagram posts, only to have our comments swiftly deleted.

To make matters worse, we had an issue with a return that we had sent back to the company, which was unfortunately delayed due to postal service issues. Despite the fact that the clothing items were delivered within 2 days of sending, we received no response from Sorelle even a month later. After countless attempts to reach out to them, we were informed that we weren't eligible for a return, despite having sent the items back well within the 14-day window. As a result, we were left out of pocket by ?100 with no clothing items or refunded money.

Furthermore, the staff we encountered were incredibly rude, and the overall customer service experience was appalling. We feel it's important to highlight that most positive reviews for this company seem to be from either their staff or friends of the company considering that they all have only one review and the review is specifically for Sorelle UK. This fact seems quite fishy, and we urge anyone who is considering shopping with them to be cautious. Save yourself time, money, and a whole lot of stress by giving this brand a hard pass.

I ordered the purple madison crochet set in size S and when I have opened my parcel today it is the complete wrong item yet it’s been sent with the correct order on the details sheet but they have still managed to send wrong outfit aswell as the outfit they have sent is also cheaper to the outfit I did order so I’ve paid my money for something and they have sent something else cheaper and incorrect

SorelleUK is like, super unprofessional. I mean, I tried to reach out to them about an issue with my order and they straight up ignored me for months. And like, if that wasn't bad enough, they delete any negative comments on their social media. Like, what kind of shady business is that? And don't even get me started on the quality of the clothes. They look nothing like the pictures on the website. It's like they're trying to scam people or something. And if you try to talk to customer service about it, they're just rude and ignore you. Like, seriously, don't even bother shopping here. It's not worth the headache.

I had a really bad time with Sorelle UK. I got this thing from them that had a rip in it, and when I tried to send it back, they said I couldn't because I didn't tell them within 24 hours of buying it. But like, I didn't even get it until 4 days later, you know? It was such a bummer because I really liked the other stuff I got from them, but now I don't think I'll ever buy anything from them again.

This shop is really bad. I got robbed of over ?60 because they don't answer emails about cancellations or give money back to people who return things. I think all you girls should stay away from this website if you want good stuff that looks like it does in the pictures or if you want a good time shopping. The things I bought were really bad quality and looked like trash bags. They were worse than stuff you can get at the pound shop. Don't go here!

I recently had an experience with Sorelle UK that left me feeling quite frustrated. I ordered four items from their website and was excited to receive them. However, it took a whopping seven weeks for my package to arrive. When it finally did, I was disappointed to find that only two of the four items were included in the package.

I tried reaching out to Sorelle UK via email and Instagram, but unfortunately, I didn't receive any responses. It was only after multiple attempts that I finally received a response on Instagram. However, even then, it felt like I was being accused of lying about my package only containing half of my order.

The customer service experience was definitely not up to par. It was frustrating to feel like my concerns were not being taken seriously. I would caution anyone considering purchasing from Sorelle UK to think twice. The long wait time for delivery and lack of response from customer service make it a less than ideal shopping experience.

Overall, I would not recommend buying from Sorelle UK. The customer service experience was poor, and the long wait time for delivery was frustrating. It's important to feel confident in the companies we choose to support, and unfortunately, Sorelle UK did not meet my expectations in this regard.

I bought a dress and a top from Sorelle UK on March 5th, and I paid around 100 euros for them. The website showed that the products were in stock. However, I didn't receive my order, so I sent an email to the company. They replied that the dress was out of stock and it could take 4 to 6 weeks to receive it. It's been 3 MONTHS NOW, and I still haven't received anything. I've sent about 5 more emails and even messaged them on Instagram, but they haven't responded. I'm extremely disappointed because this has never happened to me before.

I was really excited to receive my order from Sorelle UK, but now I feel like I've been scammed. It's frustrating that they didn't inform me about the stock issue before I made the purchase. I understand that sometimes things can go wrong, but the lack of communication and customer service is unacceptable.

I hope that Sorelle UK will take responsibility for their mistake and either send me my order or refund my money. It's important for companies to prioritize their customers and provide good service. I wouldn't recommend Sorelle UK to anyone based on my experience.

I had high hopes for my shopping experience with Sorelle UK, but unfortunately it turned out to be quite disappointing. After placing my order, I received a confirmation email and was pleased to see a dispatched email soon after - however, this email didn't include a tracking number, so I was left unsure of when to expect my items.

Weeks went by with no sign of my order, and I reached out to Sorelle UK via email and Instagram direct message to no avail. Meanwhile, it seemed they were still active and engaging with other customers on social media. To make things worse, when I left a comment on one of their Instagram posts asking about my order, they twice deleted my comment without responding.

Needless to say, this experience left a bad taste in my mouth, and unfortunately I cannot recommend Sorelle UK as a reliable retailer. If you are considering purchasing from them, proceed with caution and do so at your own risk.

When I placed my first order with Sorelle UK, I was excited to receive the beautiful dress I had selected on their website. However, when my order arrived, I was incredibly disappointed to see that the dress looked nothing like the picture and the quality was simply awful. Naturally, I reached out to the Sorelle UK customer service team and asked for a refund, as well as instructions on how to send back the item. Unfortunately, instead of a refund, I was issued a credit note, which I didn't want to use as I had lost confidence in the store after receiving such an inferior product.

Reluctantly, I decided to give Sorelle UK another chance, and placed an order for a different dress with my credit note. I was hopeful that this time, I would receive a quality item that matched the description and images on the website. However, when this dress arrived, it was even worse than the first dress! It was a white dress that was completely see-through, with terrible material that felt uncomfortable to wear.

At this point, I became incredibly frustrated with Sorelle UK and wrote to them again to express my dissatisfaction with the products and the service I had received. Unfortunately, I have yet to receive any response from them. Based on my experiences, I would strongly advise other shoppers to avoid Sorelle UK and shop elsewhere. There seem to be so many issues with this store - from poor quality products, to subpar customer service - and they do not seem to have any interest in addressing customer concerns. Save your money and shop with a store that values your patronage and loyalty!

This company is not good at all! I ordered a dress and when it came, one of the straps was messed up and the sparkly things were falling off. I talked to customer service and they said they would send me a new dress, but when they got the messed up one back, they sent me a card for a gift instead! I got the dress on sale, so the card is no good for me. I would have to spend more money to get the same dress. The bottom line is that they will try to trick you to keep your money. I'm not going to buy anything from this fake company again!

I recently purchased a dress from Sorelle UK and unfortunately, I was not satisfied with my purchase. The material of the dress was not up to my expectations and the cut of the dress was not flattering on me. I contacted customer service and they admitted to sending me the wrong dress. I was then instructed to pay $25 to ship the dress back to them. However, a few days later, they changed their story and claimed that they did not make a mistake. They only offered me a store credit for the dress and refused to issue a refund for the $25 return shipping fee.

In total, I ended up paying $132 for the dress and return shipping, only to receive a $100 store credit. This experience has left me feeling disappointed and frustrated with Sorelle UK. Their customer service was slow to respond to my emails, taking up to a week to reply. I would caution anyone considering purchasing from this site to be aware of the risks involved. If you think you may need to return an item, I would advise against using this site as it could end up costing you a lot of money.

Overall, my experience with Sorelle UK was not a positive one. The dress I received was not of good quality and their customer service was lacking. I hope that they will take steps to improve their products and customer service in the future.

When I heard about Sorelle UK (sorelleuk.com), I was thrilled to check out their collection and see what they had to offer. Unfortunately, my experience with this online retailer did not live up to my expectations. I purchased three items from their website - a couple of tops and a dress - but their quality left a lot to be desired.

First and foremost, none of the items matched the descriptions provided on their website. The tops were nothing like the pictures shown on their site, and the dresses were different in color and design. This was extremely disappointing, as the reason why I ordered these items was because they looked stylish and appealing on their website.

Moreover, the quality of the items was poor. The clothes I received were made from cheap materials that looked and felt like they would fall apart after just a few wears. The stitching was sloppy and uneven, and I could see loose threads sticking out from the seams. It was clear that these clothes were made with very little attention to detail or quality control.

Overall, I was left feeling very let down by my experience with Sorelle UK. While I understand that online shopping can sometimes be a hit or miss affair, I expected better from this particular retailer. I would not recommend their products to anyone, and I definitely won't be purchasing from them again in the future.

I have to say, I had an absolutely terrible experience with Sorelle UK. I had ordered a multitude of items totaling over ?300. Unfortunately, I had to return half of the items, but due to a miscommunication, I missed the return policy deadline by just one day! This meant that I was forced to pay for the shipping of the items back to me. Even more frustrating, it's now been an astonishing 8 weeks and I've yet to receive my package. Needless to say, I am extremely disappointed with Sorelle UK. I urge anyone who may be thinking of ordering from their website to please reconsider. The headache and hassle is just not worth it.

My experience with Sorelle UK was beyond disappointing. I placed an order for some beautiful dresses on Klarna, which initially went smoothly, but things quickly went downhill from there. I had to return the dresses in July and have been dealing with issues ever since. Despite having proof of postage, the website still shows that I owe the money, and there is no way to contact anyone for help. It's frustrating to deal with, and it seems that I'm not alone in my struggles with this company. After doing some research and reading numerous reviews, I can say that problems with Sorelle UK are becoming more and more common, and I urge anyone considering placing an order with them to think twice. The hassle and stress are just not worth it. I sincerely hoped for better service, but unfortunately, that's not what I received. Save yourself the trouble and avoid this company at all costs.