IUA Business Solutions
Reviews and Complaints

Made a claim on my fathers funeral plan more than a month ago and its still hasn't been resolved. I follow up every time and today I'm told they forgot to do cancellations and they will get back to me in 2 working days. Pathetic service and extremely insensitive. I would not do business with IUA and Hollard ever again my goodness. Policy is for Suresh Sewpersad

My dad passed away on 1 July 2021. He had an Edgar's Funeral Plan for more than 14 years. IUA is handling the claim - for the past 4 months! They are not satisfied with the BI provided by the state, the forms that professional doctors filled in and the AOL that registered insurers provided. In the policy document they claim that they settle a claim within 48 hours. This is not the case.

They never phone you back. They don't answer emails. You speak to a different agent every time and a manager or assessor is never available.

The prompt and excellent service they advertise is no where to be seen. I get the idea that they don't have money to settle the claim and are looking for ways to get out of the agreement.

This company is bogus, they are fraudulent and will do anything not to pay your claim. I claimed for extended warranty and all four times declined or approved only 20% of 100%, not only that, they refuse to assist in tyre insurance because they claim it was not the road that damaged a tyre that budged! Like really!
They need to stop hiding under other big companies like bidvest and those big companies also better wake up because they are ruining their reputation.

My name is Mr RG Raphunga, I have a Service plan with IUA.Today I took it for the 45000 kms Service ...I stay in Soweto however the only dealer that can service my Chery QQ3 is KIA Boksburg so I drove there this morning and arrived around 7pm as I was planning on waiting for it to serviced then go to work afterwards as I had only applied for a half days leave at work .
Next thing I know we call IUA around 8am for Authorization, only to be told they only pay claims after 3-5 days meaning I need to leave the car there and be without transport. I am very Disgusted and Disappointed with IUA's rip off of a service as the receptionist at KIA was also shocked and advised me she has never dealt or seen such before and said that with other companies they authorize and pay at very same time meaning I would have been able to leave with my car around 12pm.
as a result I had to leave my car there with even no guarantee of when I will be able to fetch it meaning I will have to drive all the way from Soweto to Boksburg again when they actually decide to pay at their own convenience ! I want my service to be authorized ASAP as I sit without transport now

I have a loan with wesbank and the use iua as insurance hoping the will take of my loan as now I m unemployed strange this morning it only cover six month my understanding was if I have been retrenchment the will settle the debt I have more that six month with this policy but the will only pay six month very strange and not transparent and cheating to the people

I was not happy at all for the service i received after my car was a total loss, i was using iua business solutions appoint by bidvest insurance. My car insurance paid the money and only r4144 was supposed to be paid by my shortfall and when i claim they don't wanna pay, they told me they pay if its more than 6000 and i asked myself what if it was r20000 were they gonna pay for it if they don't wanna pay r4144. Worst part is i was paying the premium they whole 12months and now this means i was just wasting my money. If that service i have cancel anything under bidvest company.They are just crooks.

Could any of you please assist me in getting my claim honoured by IUA insurance, i have been struggling to get my vehicle insurance claim honoured by this company for the last 3 months. I was retreched in October due to an injury, the company i worked for and i came to a conclusion that it would be best for the company and myself to part way’s as my position was in the warehouse which meant having to load and off-load freight. The company tried to assist me financially with getting me medical assistance however the cost became to expensive to continue paying for my medical cost.and i accepted a package.

My problem is that I was refered to IUA and insurance company by Vw The Glen when i purchased my vehicle and find them to be very un-proffesional and a company that will do, or take any opportunity not to honour this claim, i sent them all documentation required and then they advise me that they need the day’s that the doctor booked me off. the doctor did not book me off for reasons only known to him.

In january i advised Marianne Van Staden that i am not processing my claim as a disibility retrenchment claim but as a normal retrenchment claim the next thing i am dealing with Janet Marimuthu and you can get more info on our communication as below.

This company has no problem drawing your payment each and every month but when it comes to paying out and honouring a claim they have various methods on how not to pay a claim. Please if you could intervene and assist me in resolving this issue i would be very grateful as i would not want to loose my vehicle because a policy that i paid every month will not be honoured by a company that wants.