YuppTV
Reviews and Complaints

Bloody [censor] charges so much and streaming eats up my internet and on top of these [censor] issues sometimes it doesnt stream at all it loads forever and you could never see that program. And some programs are never catch up, and the bloody catch up tv takes the whole life time to get into streamline while some websites online with fast streaming update the programs right away and with better quality than this [censor] tv. Whoever is the hell owner or [censor] guy manging this shame on you eating peoples money like anything and never even respond to any complaint no proper phone number for us customers in case we call they make us wait on line forever. I would suggest nobody to take this and enjoy american channels for best price good streaming faster catch up good cutomer service trust worthy and honest buisiness. And the worlds foolish fellow would be the one who buys this tv even after this genuine complaint.. Yup tv at least respond and clear the problems above. Bloody [censor]. Do not cheat and die for our $

There are some issues which are enough to kill your fun.They have very bad habit of showing the same advertisement frequently.
Let me highlight those issues down,
I subscribed for ICC Champions Trophy Tournament cricket live package:
1. As I mentioned they show the same advertisement. After every 1 over 1
or 2 same adds. In total of 100
over of 1 match, you have to watch it at least 100 times.
2.I have mentioned these issue to their staff but based on the conversation
i had, i figured they are not going to
do anything about it. ANNOYING thing is that, these advertisement gets
displayed with higher volume. These variation in volume comes at least
100 times as 1-day cricket match is of 100 overs in total.
If you try to sell your product like that customers online will actually gets
annoyed and will hat it.
3.After every 20-25 mins. broadcast stops and asks for login again. I have
reported this issue to them before.

It was annoying experience to watch a cricket match as we had to take remote control and reduce volume during
annoying advertisement.

I can't select the channels in yupp tv. So, i am missing what I want to watch.
The yupp tv subscription didn't provide chance to selection of channels.
Such as Channels Like Star plus, is not in list for selection. This is not fair that company is selecting channels for me. Actually, we pay money to company. So, neither we nor company. But, each of us have a right to choose what he want.

All of sudden I found money getting charged from Yupptv in my credit statement after 4 months of closing account. When called representative said they restarted service as I asked to put on hold. Which is incorrect then they agreed to refund for one month. I could see they still charged pro rated and refund on part of the money then agreed upon. Worst people to deal with. Too unethical.

I been using the YuppTv since past couple years and I have telugu & Hindi gold value package every year, when the time comes to renew the prices are increased. Since 2 years I been compromising and agreed to pay the increased price.
And the YuppTv customer team will call and followup to renew the subscription and the moment when I ask them to renew they will come up with new prices. This does not make any scene and its so ridiculous to pay more with same package.
Please stop increasing the prices for no reason when renew with same packages and please stop robbing from people for no reason.

In YUPPTV site, I contracted the gold row tamil package for one year. I actually contracted this package exclusively to watch VIJAY TV. I was able to watch Vijay for last 2 months. Suddenly it disappeared from my package. When I check with the customer service they were didn't give proper response. Only after i inform that i will sue them, they told they remove the vijay tv from my package. I ask them to cancel and refund... but they like to bribe me by adding one extra month for free without Vijay TV. So please don't contract YUPPTV, it is a FRAUD company... I have the entire conversation with YUPPTV guys stored in my email...

I have ordered YUPPTV scope box over a month before and its still not delivered. Post 20 days of waiting for the delivery (order placed on 6th Jan) I was informed the address was incorrect because someone was stupid enough to select the state were I live to South Australia instead of New South Wales. When complained they informed they would send it within a week. But history was repeated no delivery. So I again tried contacting and on Friday (3rd Feb) I was informed the delivery would be done in next 2 days. I confirmed once again it would be done on or before Sunday? And he confirmed yes. Now I am waiting from last 2 days and nothing has happened. When tried contacting customer care they have no clue of this and are still checking with the delivery teams. This is most ridiculous service I have every seen. I would not only discontinue with YUP would definitely Suggest you all and my friends not to opt for YUPPTV

I contacted the customer service to change my pack from Hindi to Marathi hindi. I was told I would have to pay account activation charge of 10 pounds. My account is already active. Just want to change the pack I use. Cannot use the website to do it as it just freezes up. I have the chat copy. Please resolve this issue. It just gets frustrating unnecessarily. Thank you.

The tv service provided by yupptv is worst. Most of the channels freezes every 5 minutes and it is impossible to view any channel uninterrupted. Very poor server quality I think. They need to update the hardware and provide the best tv service thru internet. I donot know when that would happen. All the tv channels have some problem or the other. I have brought it to the attention of yupptv many times but they have not resolved it which makes it certain that they don't care for customer service. All they want is only money. Very very poor by all standards

"yupp tv - yuppflix movies". Hopeless telecasting service, always interrupting service, error messages, video gets stuck all the time, there is no sync between the video and audio at times. I just paid 1 year new subscription tv + movies. You can never watch a movie completely. It throws error message and does not stream further. We have to get out of the movies ; I wonder whether they will refund. I request all australian customers to inquire your friends, before you pay for this yupp tv movies. There are mostly old movies, if it is 1 or 2 months month old movie, they want extra premium $4.95, though you have already subscribed for the movies ? Is it not a kind of cheating ?...

I subscribed to a yearly package but I realized that quality is not good and same movies will be repeated in Telugu gold package. Then I asked to cancel the package and refund they say that its a yearly subscription and it can not be canceled. What should I do now? Since they are selling this product in US they should follow the US refund policies, they can collect the prorated charge and return the remaining amount.

"Yupp TV - Biggest cheaters". Hopeless telecasting service, always interrupting service, error messages, video gets stuck all the time, there is no sync between the video and audio most of the time. Useless customer service, all the agents and managers are big fat liers. Had to call their customer service every few days and they keep giving the same answer saying the issue will be resolved soon but it's never solved. Customer service agents promise extra weeks / months free subscription and money credit to my account and when I escalate the call to a manager after few days the manager says that there are no notes on my account about the promises made by their staff. Nobody takes ownership of complaints and never callback as they promise. I had to call them back always and be on hold for hours to speak to a manager. I need compensation for the horrible service received and the time I spent on phone calls and the amount of stress I had to go through all the time. If the compensation is not paid I will sue YUPP TV.

They renewed my membership w/o asking for my permission. When I cancelled the service, They told me that I will get prorated amount.
The 1-800 number did not work when I called, the Atlanta 404 number responded after 30 minutes of wait! How can companies like this grow That amazes me ! I never watch the channels because the package shows too many columns while that are just the news channels from various languages. Nicely cheating customers!

I bought Telugu package for $179 Yearly subscription.I was able to play all the live channels to my TV. From last one week(19th Oct), I am unable to play the Yup TV on TV.Called customer care twice and they are telling it's google Chrome cast issue.Not their issue.I was able to play all other from Chrome cast included recorded videos of Yup TV. No ETA .

Please refund my money, if you can't able to resolve this.

The Streaming gets stuck every 10 minutes after 2 weeks of my purchase. The Support did troubleshoot the problem for 4 months.

When i requested for cancellation they said they cannot refund the month. After multiple calls (approx 7 hrs), they said they can refund half the money which i had paid...They can pay only 93$... THIS is RIDICULOUS... I paid 95$ for stuff which i didn't use...

THE MOST RIDICULOUS part is that even for returning the money they are taking more than a month... Arguing with the Support on still continuing ... NOT sure when i will the half refund amount...

AGAIN they can transfer the money only to paypal account. I I had to create a account just for cancellation... This was told to me after 2 weeks of cancellation request. I had to call multiple times to get this information.

I have multiple friends having same the problem and struggling to get the money back...

This is the WORST service ever seen. I WONT RECOMMEND TO ANY OF MY FRIENDS !

It is a trap that I have subscribed for yupptv. These guys are just trying to milk you. You need to pay 10$ for every device that you activate it. I have subscribed for 6 months package..Seriously!. First time, that I hear this sh..t from any online streaming company. So, I want to cancel it and I cant cancel as it is bought as package.

Hello All,
This company does intentional fraud, if you subscribe for 6 months for 6 months package, they will be charging you higher amount forever if you don't cancel. You cannot change or modify your credit card information online. You don't have control on your credit card once you give it to them, you cannot even see it which card is on their account. I have never seen such a company which doesn't allow customers to to view their credit card details, and they charge one time fees etc. They display offers on the screen when you enter, if you click OK, your credit card will be charged every month for that service; just one click, no confirmation needed. They misuse your credit card if you give them. BE AWARE OF THIS FRAUDULENT company

Toll Free : [protected]

11175 Cicero Drive
Suite 100, Alpharetta
GA – 30022, USA.

My order # is 1623363 with yupp tv and I have subscribed for their malayalam diamond package on the 8/18/2016. Neither have I received the set top box nor the refund. The yupp tv account shows $199.99 but my bank account has been charged for $219.98. I contacted the customer service many times in the past and they say every time that the box will be delivered in 5-7 days. I just talked to an agent who persuaded reluctantly agreed to cancel the subscription and provide me refund, but said it will take "sometime". Now considering the "service" that the company provides, I suspect fraud. If they could take the money off our accounts in a few minutes without even notifying us the extra charge, why would they be so reluctant to provide refund? Also why do they refund the money in installments and not in one shot?
I paid for a service and I have not received the set top box yet to even start using the service! Its been a long month wait and I have decided to go against the company after multiple chats with various customer representatives of that company.

i took 1 year subscription of YUPPTV Tamil pack, i found they deducted extra $10 from my card without my notice and also they have not provided me the referral amount which they promised to do, customer care is very worst and they never bother about the customers, all they need is money and then they will disappear. even i requested many times for cancellation of service they are not replying anything.

I cancelled a package and was promised a refund of 55 USD. which Yupp says they refunded on 19th April 2016 to pay pal account, not to my credit card.

paypal claims that they have sent the money back to yupp tv

i went back to Yupp again asking for refund, but after several several attempts yupp only has one statement Money has been refunded to my account on 19th april 2016.

i have povided the statement screen shot form my paypal account and transaction id from paypal to yupp,

4 months stll waiting after talking several times to yupp. what is the way out to get the money back? My ticket ID for the issue with Yupp 596995.