YuppTV
Reviews and Complaints

I am referring to my reference id‘s 1948447 and 1943040 for which I did not receive any answer.
Question 1: Why am I paying EUR 119 for a 12 months Hindi package while the non-sale price is EUR 99?
Question 2: Why was I not informed about the sale period while my subscription was due to renew so that I can avail the sale rate of EUR 65?
Question 3: I was not informed that I would need to pay an additional EUR 1.99 per month for the AppleTV usage.

I have downloaded yupp tv app in my android tv and using for more than 2 years and recently week before I couldnt access yupp tv app in my tv and it is showing some others user name and asking for password. These usernames are changing time to time.

I have complained against this issue to customer care but still no no action has been taken and also customer care numbers are not reachable and always saying all are busy. I have waited 30 mins still the call doesnt picked by any customer care persons.

I have sent a mail regarding this but still no action.

Hi. I took yup Tv this March and also paid for set of box, but it's going to be 5 months still not delivered. Multiple times contacted yup T.v but no satisfactory replies.my email [protected]@gmail.com. Thank u

I'm the Yupp TV customer since 2017, I get my subscription ends on this month but The customer executive should be calling me on reasonable timings, not at night 10 PM

Customer service sends me a recharge offer without mentioning any validity of the offer when I respond to the customer executive says sorry offer expired for me its looks like a bait, if so why can't they send the offer validity in the email itself.

Customer executive was very rude and also there are so many Illegal ways to watch Indian channels here

I'm not sure what above statement means

I am customer to YuppTV service 2013. A couple of months back, their sales representative called for renewing packages which was expiring by March 28, 2020. The representative was only curious and interested in renewing package, but did not discuss anything else and I paid the amount to renew my package. From first week of April, I was not getting some channels which were part of my package and was getting for years now. When I called the support team to inquire about missing channels. the representative told me to logoff / logon and something in backend and finally told some restriction is imposed.
Moreover YuppTV, as I was a long term customer, had activated my package in 3 devices. But I was shocked to note that after the call, the service was only active in 1 of the device and the other 2 activation was removed. When I contacted them again, they are saying that I need to pay activation fee of $20 + $2.99 every month for every device. They were saying that there was no note in my account on my device activation. A customer cannot activate any device automatically, but it has been activated by YuppTV as part of yearly package renewal etc. But noting it down in my account is not my issue, for which I was penalized.
First of all, there was no change in devices or contract. All the devices were working with my packages earlier and suddenly they removed all except 1 device from my account and asking for a huge amount for activating. I understand to ask for activation fee for a new device, but never heard of deactivating the current working device and asking for activation fee again anywhere in my life.
Secondly, removing channels which were available earlier without any information.

So my request would be to activate my package in all the earlier devices and also to allow the channels which were available to me before package renewal.

I am trying to cancel the subscription for weeks, tried contacting their phone number where I waited like more than 30 mins everytime and no one responds and their chat system is total useless, no one responds there as well.

First of all having to do so much to cancel subscription is frustrating, is there any way we can complaint to the respective government department for their shady billing practices?

Last resort is to mark them as fraudulant transaction with the bank and reapply the card (which will give a new number).

Why should i see ads for a paid service, i dont want to see any ads which is really irritating, need to see ad after switching any channels or programs. i dont want this service unless the ads are disabled. email [protected]@gmail.com (using in uae)

This issue must be resolvedat the earliest, no contact channels are working now due to covid restrictions. really annoying the situation and should do the needful without any delay. if you cant resolve the problem, cancel the subscription and give me back my money for the remaining period.

To whom it may concern,

I've been emailing and calling yupptv customer service for weeks an no response.
I ordered Yupptv on April 11th and wanted to cancel on April 13th. I realized they didn't have all the channels I needed. My reference ID is 1831824. All I need is a refund, and would like to cancel my membership. We don't even use the app anymore.

sir
I pId qr369 on 23rd March for tail and hindi subscription for 1year but none of the channels are available it is Ll the time buffering I complained several times but no response
Payment ref.no.8096564
Complaint not.1825775/1826797
The contact number shown on your website is not in service I am very disappointed with the attitude of your support team pls solve the problem
Mohd suhail
Mob97455526418
Doha qatar

Dear Yupptv,

please note I have already called up YUPTV as there is no provision to cancel the subscription which should be there on the account profile which is there with all the APPS.

Please note I have been charged monthly from November till this month with 52 AED.

I have called up and requested for the refund of the amount as without my concern if the money is being taken its like robbing me.
so would request to refund my money for the past 5 months.

My ticket number is 1811178.

Kind regards
Uttam

Can you please disable ads on my account? They are extremely frustrating (they almost show up every time I change a channel). I already have a paid account with YuppTV. My account id: [protected]@gmail.com. Please let me know. Thanks

I've purchased YuppTV annual subscription plan. Tried on my Tv and due internet speed, the quality was good as expected. So I've contacted YuppTV support and cancelled the plan within 10 mins. After 5 hours, I got a email for partial refund. As per the consumer Act in NZ. I expected to see the full refund. Worst experience ever. I've decided to take this to court now to fight the dodgy refund policy.

I initially subscribed to Lyca TV, the streaming from Lyca had good quality of service, ever since Lyca sold off the streaming services to Yupptv including our personal information without consent the streaming is appalling. The video buffers very very frequently, it skips potions of video when playing catch-up video's. Serveral content provider based advertising (although we pay a subscription feed we still get YouTube style advers as well as advertising from the TV channel itself. The overall the experience is not at all good. I have a good broadband connection as my Netflix never had such issues.

As some of the channels which is part of my package was not available, I reached out to YuppTV online chat.
The CSR was not able to provide a satisfactory answer to the issue.
In addition to it, he called up to discuss, but was very rude in behavior.
He hung up on me after I asked him to speak politely and not to argue.
He was least bothered when I informed him later in the chat that I will escalate this matter.
I have now cancelled the subscription.
Very unprofessional.

Hello Sir/ Madam,

After YUPPTV free subscription, I came known that channels are not useful to me. So, I requested YUPPTV support to cancel my subscription.
After couple of months is over, I surprised to see YUPPTV charged bill. Then, I emailed them, 4 days are over, no one was responded. Trying to contact over phone, but, numbers are not available, other than India numbers only available.
As I requested very beginning of the subscription, please waive off my bill.

Raised complaint ticket number is 27329 against bill number is 1714198

Hi I am writing with extreme disappointment.I am using yupp tv from 2 years and because of time difference from India and Australia watch favourite shows and channels in catch up tv .But recently noticed unable to watch Bigg boss Malayalam, and when contacted chat team saying copyright issues.If copy right issue how we saw Bigg boss for first one week and why taking money in advance from us saying we can watch all our favourite shows and channels.It is cheating the customers and I guess this will affect yupp tv credibility.We customers also have rights and giving false information and later saying copyright issue we can take this to consumer court.
Need the proper service for the money you taking from us.

Please consider this as a formal complaint.

Due to the time difference between India and Australia, I mostly use Catchup Tv to watch my favorite programs on Yupptv. I have been using the Yupptv app for a long time and recently renewed my membership for another one year.

I'm very disappointed that I am not able to watch the Bigg Boss Catchup on Asianet Tv since 13/01/2020.

I called the technical team regarding this and was advised that Asianet lost their copyright to show Bigg Boss. This is not correct information.

I need the service that I've paid for. Else I'll be taking this to Court for a resolution.

Thanks Joseph

I signed up for a 6 month package due to zee telugu channel which is only one I am interested in and just after a month this channel is removed from my package. When I called them up and asked for refund, they said there is no option of getting refund.

Called them multiple times and they are offering all other new services which i am least interested in. they tricked me to sign up Hotstar which is another subscription I didnt want.

Since they have my credit card details, they charged for this new service also without my permission and had to call back again to get that charge reverted.

Now it has been more than a month being patiently and politely taking to multiple customer service agents and today my call was directed to some supervisor and who is simply saying "We cant refund any amount instead take other services". Is it not a fair request to either provide the service that i signed up for or refund?

how did they offer a package which they know that they cant provide. Is it not cheating? sorry i am very disappointed and frustrated with this. Please help to get my refund.

I have renewed yupp subscription for one year and only the channel I am interested is zee Marathi, I was told that I will be subscribed to watch zee Marathi for full one year and on basis of that commitment I took yupp subscription. However suddenly I cannot see zee Marathi option. Contacting customer care (ref if: Id: 1587527) I was informed that they do not have any longer tie up with zee hence cannot see the channel any more. I was asking them for reimbursement but they denied and told me our manager will contact you in 24 hours. No one contacted me yet.

Yupptv USA all of a sudden from November 30th, 2019 took out Zee Bangla from the package we signed and paid for . Zee Bangla is the only thing we are care about Yupptv. Since then I am trying to call in their customer service number for USA customer ‭+1 (866) 688-9512‬, no one is picking up the phone. I already paid and please resolve this issue ASAP or give back my money and disconnect yupptv service.