Menu
Zara Home Customer Service Phone, Email, Contacts

Zara Home
reviews and complaints

Zara Home's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.zarahome.com
www.zarahome.com

Learn how the rating is calculated

2.1 15 Reviews 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Zara Home reviews 15

ComplaintsBoard
C
9:04 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Zara Home Upgrade Your Bathroom Game with Zara Home's Luxurious Accessories and Quality Products

If you want to upgrade your bathroom game, Zara Home is the place to be. They have a huge selection of accessories that will make your bathroom feel like a luxurious five-star hotel. I personally love their bathroom accessories, but they have so much more to offer.

One thing that really stands out to me is the quality of their products. You can tell that they put a lot of care and attention into making sure that everything is top-notch. And the best part is that these products are built to last. You won't have to worry about replacing them anytime soon.

Another thing that I appreciate about Zara Home is their fast and safe delivery. I've never had any issues with transportation, and that's because they take the time to pack everything carefully. You can trust that your order will arrive in perfect condition.

Overall, I highly recommend Zara Home for anyone looking to spruce up their bathroom (or any other room in their home). You won't be disappointed with the quality of their products, and their delivery process is top-notch. So go ahead and treat yourself to some new accessories - you deserve it!

Read full review of Zara Home
Hide full review
ComplaintsBoard
J
7:09 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Zara Home Disappointing Return Policy: My Frustrating Experience with Zara Home

Yo, I gotta say, I'm pretty bummed about my experience with Zara Home. I copped an item online from their Canada site, but when I tried to return it, they hit me with some whack policies. Like, I had to ship it back through the Post, and I had to pay for it myself! Even if the store was in my city, I couldn't just drop it off. And don't even get me started on how I couldn't return it directly to a Zara Home shop. It's like they're punishing me for not liking their stuff. And the worst part? I had to pay $93 to return a $300 rug that weighed 6 kilos. That's straight up disgusting. I'm done with Zara Home after this. Don't even bother with them, fam.

Read full review of Zara Home and 1 comment
Hide full review
1 comment
Add a comment
P
P
Portia M
Toronto, CA

Completely agree, the worst online retailer in Canada. I think their policies are actually illegal. They make returns impossible and are shady about it.

ComplaintsBoard
C
5:58 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Zara Home Zara Home: The Ultimate Destination for Stylish Home Decor and More!

Zara Home is the best! I just can't get enough of this store. They have everything you need to make your home look amazing. When you go there, you will definitely find something you love and won't leave empty-handed. They have so many nice things that it's hard to choose just one.

One of my favorite things about Zara Home is their cutlery sets. They are so stylish and modern, and they make any meal feel special. Their plates are also amazing. They have a great selection of colors and designs, and they are perfect for any occasion.

But it's not just about the kitchen and dining room. Zara Home has a great selection of blankets and home clothes too. Their pajamas are so cute that you can wear them outside and no one will know they're pajamas. They are made from high-quality materials, so they are super comfortable and will last a long time.

I have a cotton shirt and trousers from Zara Home, and they are perfect. They are so soft and comfortable, and they look great too. I wear them all the time, and I always get compliments on them.

Overall, I would highly recommend Zara Home to anyone looking to spruce up their home. They have everything you need to make your home look amazing, and their prices are very reasonable. So go check them out, and I promise you won't be disappointed!

Read full review of Zara Home
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Zara Home Disappointing Service and Delivery: My Experience with Zara Home in Dubai Mall

Zara Home is a store that sells home decor and furnishings. I recently visited their store in Dubai Mall and had a very bad experience with their service. They promised to deliver my items in just 2 days, but unfortunately, my items were never delivered. I was very disappointed with this as I was really looking forward to receiving my items.

When I tried to follow up with the store by calling them, I was unable to get through to anyone. I tried calling from 10 am to 6 pm, but no one picked up the phone. When I finally managed to get through to someone, they told me that the store was too busy to answer the call. This was very frustrating as I had already waited for a long time to get through to someone.

To make matters worse, I had to pick up my goods myself from the showroom. When I received my items, I was disappointed to find that they were not properly packed. They were just packed with clear tape, which made me worry that they might get damaged during transport.

Overall, my experience with Zara Home was very disappointing. I would not recommend this store to anyone who is looking for good service and quality products. If you are looking for home decor and furnishings, I would suggest looking elsewhere.

Read full review of Zara Home
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Zara Home Transform Your Home into a Stylish Oasis with Zara Home: A Review

Zara Home is a fantastic place to shop for all your home decor needs. They have a wide variety of accessories that will make your home look stylish and chic. When you walk into the store, you are greeted with cool lounge music that sets the mood for a relaxing shopping experience. The pleasant aromas that fill the air make you feel like you are in a spa.

The quality of the products at Zara Home is top-notch. I have never seen any defective or broken accessories, and the textiles are always in perfect condition. I have never come across any napkins that are dirty or have protruding threads. This is a testament to the high standards that Zara Home holds itself to.

I absolutely love shopping at Zara Home. I can never leave without making a purchase. Recently, I updated my kitchen textiles, and I am so happy with the new look. The bed linen that I purchased smells amazing, thanks to the sprays and aroma diffusers that I also bought. After ironing the bed linen, I spray it with the aroma diffuser, and the scent is divine.

Overall, I highly recommend Zara Home to anyone who is looking for high-quality home decor items. The selection is vast, and the quality is unmatched. You won't be disappointed with your purchase, and you will leave feeling like you have transformed your home into a stylish and chic oasis.

Read full review of Zara Home
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Zara Home Disappointing Quality and Customer Service at Zara Home's Battersea Power Station Location

I recently purchased a couple of waffle bath towels from Zara Home, specifically from their Battersea Power Station location. Unfortunately, I was quite disappointed with my purchase. After washing the towels, my dark trousers and sweatshirts were covered in fluff from the towels. I made sure to check my pockets for any tissues that may have caused the issue, but there were none to be found.

I decided to go back to the Zara BPS store to see if I could exchange the towels for something else. However, I was informed by Deborah, the employee who assisted me, that I couldn't exchange the towels without a receipt. Unfortunately, I had misplaced the receipt and was unable to provide it. As a result, I left the towels at the store as they were no longer of any use to me.

My disappointment with Zara Home is not only due to the poor quality of the towels, but also with the lack of goodwill from the store. I was hoping for a more accommodating solution, especially since I was a loyal customer. Unfortunately, this experience has left a bad taste in my mouth and I will not be recommending this store to my friends or family members.

It's a shame that my experience with Zara Home was not a positive one. I hope that they can improve their quality control and customer service in the future. Until then, I will be taking my business elsewhere.

Read full review of Zara Home
Hide full review
ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

Zara Home Zara Home: My New Obsession for Home Goods

This store is just amazing! I can't get enough of it. I mean, seriously, Zara Home is my new obsession. I used to be all about their clothes, but now I'm all about their home goods. I could literally spend all day in there and not get bored. And let me tell you, my wallet is definitely feeling the effects of my love for this store. I've already spent a good chunk of my salary on their products, but I just can't help myself.

I recently picked up some new clothes for my home, like a super comfy shirt and joggers, as well as a bathroom set that included a soap dish, toothbrush holder, and shampoo stand. And don't even get me started on their towels and silk linens. I could buy them all day long. In fact, I almost did, but I had to stop myself and remind myself that I had already spent enough money for one day.

But let me tell you, I've got quite the collection going. I've got over three sets of cutlery from Zara Home and more than five bedding sets. And yet, I still can't stop myself from buying more. It's like an addiction.

Oh, and let me not forget to mention the corner with plants. They've got the trendiest eucalyptus plants that are perfect for sprucing up any apartment or house. I highly recommend checking them out.

Overall, Zara Home is just the best. I can't get enough of their products and I know you won't be able to either. So go ahead, treat yourself to something nice. You won't regret it.

Read full review of Zara Home
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Zara Home Zara Home sent me the wrong size shoes and won't pay for return shipping - disappointing customer service

I recently bought a pair of felt clogs from Zara Home in December. I was so excited to receive them, but when I opened the package, I realized that they sent me the wrong size. I ordered a size US 6, which is equivalent to a 36 EUR, but they sent me a EUR 39, which is a 8/8.5 (womens) US. I was so disappointed and frustrated with this mistake.

I tried to contact Zara Customer Service to return the shoes and get a refund, but they refused to pay for the shipping. I don't think it's fair that I have to pay more than the shoes' value just to return them because this error is not my fault. The label on the shoe clearly states a size 6, but the EU size is 39, which is clearly a typo.

I spoke to a Zara Home representative named Maria, and she advised me to check the size guide on their website to make sure I ordered the correct size. I did exactly that, and the Zara website shoe size guide clearly states that a US 6 equals an EU 36. This just proves to me that they sent me the wrong size.

I really hope that Zara Home takes responsibility for this mistake and sends me the waybill to return the shoes for a refund. It's not fair that I have to pay for their mistake. I really love Zara Home's products, but this experience has left a bad taste in my mouth. I hope they can make it right.

Read full review of Zara Home
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Zara Home Worst Customer Experience at ZARA HOME in Nicosia: Rude Branch Manager and Unprofessional Behavior

I recently visited ZARA HOME at the MALL of Cyprus in Nicosia and I must say, it was the worst customer experience I have ever had. The branch manager, Tamara, was extremely rude to not only me but also the customer before me. She acted like she was the queen of the store and owned the place. When I asked her about the price of a product, she answered me with anger and irony. She even used scare tactics on her staff, which was very unprofessional.

This toxic experience has left me feeling sick. How can the branch manager of a huge international brand treat customers and staff in such a demeaning way? I used to be a big fan of ZARA HOME, but after this experience, I don't think I will ever step foot in one of their stores again.

I am extremely disappointed with the way Tamara treated me and demand that ZARA HOME reply to my email and inform me of the actions they will take. It's unacceptable for a brand to allow their employees to treat customers and staff in such a disrespectful manner.

Overall, my experience at ZARA HOME was terrible and I hope they take the necessary steps to ensure that this doesn't happen to anyone else.

Read full review of Zara Home
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Zara Home ZARA Home Review: Terrible Customer Service and Missing Items

I just had an experience with ZARA Home that I feel compelled to share. It's been a couple of weeks since I placed three orders with them, and I have to say, it's been a bit of a rollercoaster ride. I spent over $300 on these orders, but unfortunately, I only received a partial delivery with one item missing. The missing item was only $19.99, but it was still a part of my order that I had paid for.

I immediately contacted customer service via chat, but it took me nine attempts before I was able to get through to someone. I also sent five emails, but still no response. Finally, I had to resort to opening a PayPal dispute to get their attention. It was frustrating to say the least.

When I did finally get through to customer service, I was given the runaround. Two different agents told me that the missing item was on its way and even gave me a tracking number. However, when I checked the tracking number, it was invalid. When I contacted ZARA Home again, they changed their story and told me that all items had been delivered. This was obviously not true, as they had previously confirmed via email and chat that the missing item was on its way.

I tried to clarify the situation with them, but they were vague and unhelpful. I even had customer service hang up on me! All I wanted was for someone to resolve the issue or refund me, but they were not willing to do either. It was a complete lack of customer service, transparency, and accountability.

In the end, I had to rely on PayPal to get my money back. It was a frustrating experience, and I wouldn't recommend ZARA Home to anyone. Their customer service was almost spectacularly bad, and it's a shame because I really liked their products.

Read full review of Zara Home
Hide full review

Zara Home complaints 5

ComplaintsBoard
N
6:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have now lodged my complaint on Facebook, Twitter, by calling Customer service, email and now Instagram. I purchased a rug at Zara home SA in September. I returned this rug using online instructions on 2 October. Zara home took 1 month to trace this product receipt and issued a refund on 30 October - already 1 month later! I followed up on my refund and...

Read full review of Zara Home
ComplaintsBoard
L
9:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchases via online Zara Home Chronological documentation of the event: On October 5, I send an order to Zara Home 5 October Zara Home confirms order no. [protected] and announces that there will be 2 partial deliveries. Paid we Debit Card € 492.92 Address: Louise Been Svanberg Urb. Delta 7A 18690 Almunecar October 6 Mail from Zara. Order ha...

Read full review of Zara Home
ComplaintsBoard
N
10:56 am EDT

Zara Home Evri

I am awaiting my order which was expected to arrive last Friday but i have been constantly told via message by Evri that my order is delayed therefore they have changed the time and date of delivery repeatedly. I am exhausted in contacting either Zara or Evri themselves by trying to indicate to them that i need my order as soon as possible but the lame excuse they are giving me is that they have a problem with my address. Which delivery service can have an issue with an address in this day and age? An excuse which led them to lie and say i wasn't home before changing the excuse to addess issues. It all sounds deliberate and i need this order for a present to someone but Evri think this is all amusing and that they can keep making things up which simply cannot be true. I am also fed up of communicating to robots as my issue is still unresolved and my complaint is constantly cut off and i am left infuriated again.

Desired outcome: I would like my order delivered immediately to my home address.

Read full review of Zara Home
Hide full review

Is Zara Home legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Zara Home to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Zara Home is known for their high standards and safety. If you're thinking about dealing with Zara Home, it's wise to check how they handle complaints.

Zara Home earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Zara Home has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Zarahome.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Zara Home and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the zarahome.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Zara Home protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Zara Home. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
I
9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zara Home Disappointing Experience with Zara Home: Stained Rug and Difficult Return Process

So, I gotta say, my experience with Zara Home was pretty bad. I ordered a rug from them and when it arrived, it was all stained up. Like, what the heck, right? So I tried to return it, but they're being super difficult about it. Apparently, they can only pick it up between 12 and 5 on weekdays, which is when most people are at work. Like, come on, Zara Home, not everyone has the luxury of being able to take a day off work just to deal with your mistakes. It's really frustrating and honestly, I wouldn't recommend shopping with them. Buyer beware, for real.

Read full review of Zara Home
Hide full review
ComplaintsBoard
C
8:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zara Home Zara Home Review: Gorgeous Decor, but Watch Out for Quality Issues

I gotta say, I'm pretty impressed with Zara Home. I recently picked up a few items from their website and let me tell you, they are absolutely gorgeous. Like, seriously, I can't stop staring at them. The vases and decor pieces are especially on point - they really know how to keep up with the latest trends.

That being said, I did have a bit of an issue with one of the items I purchased. I splurged on a fancy rug, but within just a few days it started to fray. Not cool, man. Especially considering how much I paid for it. I had to return it, which was a bit of a hassle, but at least the process was pretty straightforward.

Overall, I'd say that Zara Home is definitely worth checking out. They've got some seriously beautiful stuff, and it's super easy to buy online or in-store. Just be careful with the quality - sometimes it doesn't quite match up with the price tag.

Read full review of Zara Home and 1 comment
Hide full review
1 comment
Add a comment
P
P
Portia M
Toronto, CA
Oct 11, 2023 8:18 am EDT

hands down the worst online retailer in Canada. Zara Home make returns impossible and are shady about it. Will never buy with them again. Avoid.

About Zara Home

Zara Home is a well-known brand that offers a wide range of home decor and furnishings. The brand is known for its stylish and contemporary designs that cater to the tastes of modern homeowners. Zara Home is a part of the Inditex group, which is one of the largest fashion retailers in the world.

The website of Zara Home (zarahome.com) is a user-friendly platform that allows customers to browse through the latest collections of home decor and furnishings. The website is designed to provide a seamless shopping experience to customers, with easy navigation and a simple checkout process.

One of the key features of the Zara Home website is its extensive product range. The brand offers a wide variety of products, including bedding, bath linens, tableware, furniture, and home accessories. Customers can choose from a range of styles, from classic to contemporary, and find products that suit their individual tastes and preferences.

Another important aspect of the Zara Home website is its commitment to quality. The brand uses high-quality materials and employs skilled craftsmen to create products that are durable and long-lasting. This ensures that customers get value for their money and can enjoy their purchases for years to come.

Zara Home also offers a range of services to customers, including free shipping on orders over a certain amount, easy returns, and a customer service team that is available to answer any queries or concerns. The brand also has a presence on social media platforms, such as Instagram and Facebook, where customers can stay updated on the latest collections and trends.

In conclusion, Zara Home is a brand that offers stylish and contemporary home decor and furnishings. The website of Zara Home (zarahome.com) is a user-friendly platform that provides customers with a seamless shopping experience. With a commitment to quality and a range of services, Zara Home is a brand that is trusted by homeowners around the world.

Overview of Zara Home complaint handling

Zara Home reviews first appeared on Complaints Board on Jun 21, 2023. The latest review No refund for 2 months after return was posted on Nov 29, 2023. Zara Home has an average consumer rating of 1 stars from 15 reviews. Zara Home has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.5
1429 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Zara Home Category
Zara Home is related to the Home Decor and Furnishing category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.