Zebit
Reviews and Complaints

I ordered an iPhone 12 and low and behold they send me shipping and tracking, its been 4 days and still nothing in the system about when my phone will be here. The label was created but no movement after that I ordered and IPhone 12 but Im a little concerned because of no customer service number (like they cant work at home like the rest of us?) and the phone not truly being unlocked. I see so many reviews about the iPhones purchased from Zebit. I also dont like the fact they have me paying a payment in almost 7 days? Um I ordered the phone the 12th and paid a hefty prices for down payment and $18 in shipping! If its going to be $18 might as well ship it faster in my opinion! Smh idk if I will use them again. I wanted my product but they arent responding to my emails.

This company is horrible at getting back to you about your order.They will take your money with no problem, but when you try to figure out where your tv is that ordered 3/25 that was supposed to be delivered 4/14, you get no response.You get an automatic email back saying that theyll respond back in 24 hours, maybe less, I still havent gotten a response back,granted that email was sent at 1 in the afternoon EST. But its 11:40 with no response still. Ive waited long enough to get the product I ordered, I eith want what I paid for or my money back.You cant call them as theyve shut down their call centers.*** called two other parties who deal with them, they have no idea where my item is, but both have told me to get in touch with Zebit.Definitely not a great company.

Was referred by a friend. Gave them access to my account and was subsequently offered a line of credit. After deciding what to purchase I did the order and afterwards received an email saying they were closing my account because of my buying habits. They saw I make at least 2n500 a month,have never been late on any bills in the last few years, and have an account that hasn't had a zero balance in years. They have decided to not issue me credit after issuing it because of my buying habits. I hadn't bought anything. My friend who referred me has no job, no credit, and his bank account shows that yet they let him buy $1,000 which I've loaned him money to make the last couple payments on. It's some sort of scam. They got my banking info and then my card when I tried to purchase and closed account.

If I could give less than a 1 star I would! I ordered a birthday gift for my son on 3/23, it is now 4/30 and we have not received ANYTHING! You can only contact them by email and the response time is...forever! I was told that I need to keep paying and file a claim, I filed a claim on 4/2 and nothing has been done it has been 20 BUSINESS days and no one can tell me anything other than "next week" we will know more. I am sick and tired of waiting til "next week" so they can charge my account again, If you decide to give them a try good luck, at this rate I am better off saving the money and going straight to the store to buy it! I have made every payment on time and by the time I receive it (if ever), it would have been paid off! STEER CLEAR OF THIS "COMPANY" they just want your money and don't care if you get what you ordered!

I ordered items for my daughter for Christmas, got one package and it was empty, and never received another package. There is no way to talk to anyone, just email, and that process is insane. First off, they tell me the investigation will take 15 days or so, but I am the one having to continue to follow up, nothing from them. They tell me they will know more as of Jan 11th. I emailed them, and now they say the package was delivered, case closed, and for the other package, they now say 20 more days. Yet, I'm still paying for all these items that I have not received, and my daughter never got for her Christmas. So basically, they are deducting money every two weeks for items I've never got, and they just keep dragging their feet, and there is no sign I'm ever going to get these items. I would never in my life recommend this place to anyone and will urge people to stay away from this scam.

As I've read in a few reviews... Zebit LIES LIES AND LIES. I payed off my account in FULL using my girlfriend's bank account. She also has a zebit account ( which she now wants to close) I had some issues with my bank and closed my account. Girlfriend and I have the same address. Zebit returned the payment saying I was not named on the bank account. And I was not. I understand this. No problem. BUT they never informed us of this. I get a call 3 months later saying my account is past due. I pay it in full with a new accoimt in my name. Then they froze my account. Almost a year later after being told two different times that they would unfreeze it I'm told now that they will not. Coustomer service has never been worse. I was told on the phone 3 different things. Does anyone know what they are doing there? Do they even care? Apparently not as I've read many reviews saying almost the same thing as I experienced. *** SAD.

I use this all the time for gift cards when it is convenient for me to pay over time, however, the 18% service fee they charge still does not make sense. It is an ELECTRONIC gift card. This is definitely their way of charging interest. It is their gimmick. They say they do not charge interest fees but if you compare their product prices to other retailers, they are much higher. They do not charge interest persay, but they make up for it by overpricing their items. With the electronic gift cards, they use the term "service fee", but it's also just their sneaky way of charging "interest." I understand service fees are charged to cover a company's operating costs.. but 18% is a bit steep, especially for an online service that does not bid on concert tickets like Ticket Master or Stubhub. So please stop comparing yourself to online ticketing services. A reasonable service fee, to cover admin expenses for a company like this shouldn't be more than 10%. Do better Zebit.

I paid over three hundred fifty bucks as a down payment got an order number. Reached out them through email twice NO RESPONSE! THEN I LOOKED AT THE DOCUMENTS WHERE THEIR NUMBER IS LOCATED I CALLED THE NUMBER DOESNT WORK! HOW CAN YOU RUN A BUSINESS WITH A FALSE NUMBER THAT DOESN'T WORK THIS IS A SUSPICIOUS COMPANY I SEE AND I AM UPSET THAT I INVEST INTO PUTTING MY MONEY IN BY TRUSTING THIS FALSE ADVERTISING..ITS UNPROFESSIONAL ESPECIALLY NOT RESPONDING TO YOUR CUSTOMERS UNLESS ITS A COMPLAINT INVOLVE THATS THE ONLY TIME ZEBIT RESPONDS... ? IVE BEEN SCAMMED! THIS NUMBER THEY HAVE ON THE AGREEMENT DOESNT WORK YOU GET A BUSY SIGNAL IVE BEEN CALLING FOR DAYS ITS A NONWORKING NUMBER...I WILL BE REACHING OUT TO BUSINESS PRACTICE AS WELL... I WILL BE REPORTING TO THE *** BUSINESS AS WELL BECAUSE I RUN A BUSINESS AND I MAKE SURE MY CUSTOMER CAN TALK TO ME IF ANY ISSUES AND HAVE THEM IMMEDIATELY RESOLVE... ZEBIT I CANT GET INTOUCH WITH ANYONE NOT EVEN EMAIL WHICH helpatzebit.com ALL YOU GET IS AN AUTOMATED MESSAGE... THIS ISNT FAIR I JUST WANT WHAT I PAID FOR AND MAKE MY PAYMENTS TO PAY IT OFF...

I opened an account with Zebit, was approved for *** line of credit. To test the waters I ordered something small. I paid the down payment, and I actually did receive the smaller items. I ordered two additional small items, (a bit overpriced but I understood this and know why). Received those items, so I thought everything was legitimate. I finally ordered a bed and mattress, (what i originally wanted to order to begin with; almost $2000 total. Paid the down payment; received the mattress first, (which I thought was strange and made little since; but ok). Going on a month later (3 days shy of 1 month), we still have no bed frame, no call, no emails with updates. They send me a bogus tracking number to a shipping company , YRC. I call them and they tell me the number is not a tracking number for them, and they show no order for my address in there system. I have made 4 payments on this account, and they have no answers, just excuses; and not even valid excuses.I am calling the *** for *** to find out my options since they are based in CA; and I am stopping authorization from my credit card, and reporting fraud until we get the frame which was promised to be delivered with all delays and shipping time frame 6 days ago.

I made my first order with a company on October, 23rd. First payment was due on November the 6th with a minimum balance for combined orders of about $35. To reduce the balance, I paid $200 on November 5th, a day before the due date. Despite this, a week later, my account was unexpectedly frozen. Despite paying early and more than required, they froze my account without clear reason. They demand full payment for orders, contrary to the company's financing model, which I adhered to, including a down payment on each item and the extra $200. When I reached out for support, I was told my account was paused to encourage a history of on-time payments. I was instructed to pay off all orders before my account would be reconsidered for future purchases, which would take 1-2 business days post full payment. This response was disappointing and the service felt inadequate, especially given my proactive payment efforts.

I placed an order through zebit for a gaming . The *** arrived damaged, and there was no fragile sticker on the box, nor was there a foam insert to protect the computer parts as the website stated their would be. I filed a claim with Zebit's help email, and since I have received conflicting information from multiple customer service reps regarding my claim. I have filed the claim over 3 weeks ago, and the damaged product was returned over two weeks ago. Since I have follow up with Zebit's help email three times; First, I was told that that once I show that I returned the damaged product (which I did via a damage pick up tag) that the replacement order would be places. I sent the tag, and a customer service rep said she would place the order for the replacement. After 7 days, I still had not received Tracking information. I followed up with Zebit's Help email. The different customer service rep told me the order had been place, but there was still not tracking info. Finally, after 12 days I followed up once more. This time the same rep who had told me the order was placed, but there was no tracking info instead informed me that the order HAD NOT been placed, and instead they were waiting on the shipment to be returned to the vendor before the order can be placed. It is now been over 3 weeks since the claim process has begun, and a replacement has yet to be shipped.

My name is omitted for privacy and I am a 73 year old USAF Veteran. I have been a Zebit Customer for quite some time and was very happy with it because of their great products. But now things change, Christmas is this weekend and I have six ecertificates to give to my grandkids and there is no where on the Zebit online website to update your payment method or update your bank debit card. I have sent their HelpDesk a message regarding how to update my debit card information and they responded through email and provided me with the process. Their process just doesn't show on what I am seeing on my Zebit account, I responded back to their HelpDesk, and just lack of responding, no respond!...I have also called Zebit's customer service and left FIVE messages and pleaded my needing their help and with their HelpDesk and they just flatly ignored and want nothing to do with their paying customers. I am just filled with frustration and anger because of their lack of communication and flatly just not wanting to give their HELP. All this frustration and anger just want to make you just close the account and go elsewhere where you are where you can be treated with respect and with Professionalism...I will tell my friends and their friends, my family and family friends, and relatives about Zebit on how just they don't care about their customers or their neediing of help.

I purchased a playstation and the 2nd month the hard drive crashed. Zebit does not have a call back number. They only work w/email. All they did was reference me to *** for the issue. *** hit and could not get through to them either. I am a tech so I ended up buying a new hard drive and fixing the Playstation myself not cool.12419XXXXX8/16/21Gina Rod$608.16$308.78Still Owe 113499XXXX4/3/20Gina Rod$560.27$560.27Complete I am trying to repair my credit so I figured this bad situation can only happen once. NOPE! My Apple watch just stop working. Has not even been 3 months and my watch don't work. I got a message on my watch about something low. I was driving and clicked ok. I never used my audio on my phone. Always just visual. Guess what Zebit did again? Yup referred me to Apple. I called and dropped my Apple watch at the Apple store. No damage on the outside visible. Apple sent me an email saying that I have an audio issue. I did not drop off my watch for audio it was for visual. It stopped working but audio worked. Anyhow, I called Apple again, they reviewed my case and decided the watch was faulty and did not make me pay the repairs. Which was $300. If it was not for Apple backing up there product I would have been screwed by Zebit the 2nd time. I will never buy from this company again. You can see I spent over $1000 and they don't care about there customer service and what they are selling their customers. This is my experience and I will not buy from them ever again.

I understand the verbiage of the Registration Agreement but no where in that agreement (or anywhere else on your site) does it state how many e-certificates (or a maximum dollar amount) can be purchased at once or it may be looked upon a fraudulent. I was making a purchase as gifts, since Christmas is near. As soon as I entered my credit card information my account was closed. Not after I added the e-certificates in the cart, but again AFTER I entered my credit card information. In the email as to why my account was closed I was given the following reason:Description of Adverse Action Taken We have terminated your account.Principal Reason(s) for Credit Denial, Termination,or Other Action Taken Concerning Credit Your attempted transaction has characteristics of orders that show a likelihood of lossDue to the fact that this happened AFTER my credit card information was entered, I will be contacting a lawyer.Initially I received an email stating: Subject: Start Shopping! -Body text- Youre Approved! You are approved for $1,072.50 in store credit. Shop now and pay over time!The total amount was barely half of that, mind you.The tactics and wording you all use to lure customers is deceiving and very much so along the lines of bait and switch. Not to mention you have all my information to go along and with the credit card. That seems suspicious and the exact same way scammers have gotten my information in the past.Im sure more customers may have had this same experience; and after reading these reviews, definitely sure of it!

Ordered an advertised BRAND NEW UNLOCKED iPhone XR from the website for a Christmas gift for my daughter. NOTE I STATED IT WAS ADVERTISED AS UNLOCKED...once received it could not be activated with ANY carrier! After speaking with Apple support I was told it was actually locked through Sprint and then after talking with *** was told it could not be unlocked because we do not have an account with them. AND they aren't even positive if it can be activated through them. I am highly upset and am not spending my money "trying" different sim cards from different providers just to get it activated. I spent over $1,000 on this phone and with their no return policy it looks as though I am stuck with it! I have ordered gifts in the past with no issues but this will be the LAST time I deal with them. I emailed and even *** messaged and was only told they will look into it tomorrow. I tried to call the customer service listed on this site for them only to have it tell me it is not correct. How do I even get to speak with someone? This place has the absolute worst customer service and are selling locked phones advertised as UNLOCKED! I have been to 2 different carrier locations and on the phone and live chat with others since 3pm today and it is now 9pm! -not to mention the hours spent on live chat yesterday with my own carrier just to find out that it could not be activated through them either. That is well over 10 hours of wasted time and frustration that comes along with it! Something needs done with this false advertising as I am out $1,000!

Well first off this was a good company and I had a great customer service supervisor who was very courteous and professional her name was ***... I have been with Zebit awhile now spent lots of money on products and Ecards (which they really need to update the selection) speaking of Ecards.I became deliquent with my payments after being with them for so long and paying on time never missing payments etc due to my mother having a stroke, losing hours at work etc... a collections specialist (***) at first kinda seemed not to have a heart all they wanted was the payment (money money money) they didnt's seem to care about situations you were going through. but they managed to work with me to get my account resolved. but before then I lost conversations with *** and had some RUDE representive *** who was very unprofessional and very rude in stating that I needed to show that I was actually going to pay on my account - Which is BULL because I had been making payments. Well afrer getting my account settled in full , they declined an order because someone who resided at my address had an account in deliquent ***... another slap in the face with Zebit that should not matter with you paying your payments on time and working and doing all you can to pay and get back on track. Zebit preseidures are not fair, the customer service agents got to have more training on how to handle problems and concerns with customers, and have more heart when it comes to hardships and what's going on in the world not be such money hungry pigs. I don't understand why this company keeps declining my orders when I was once exempt from that rule and was paying on time but since my account was reviewed I have almost $2,000 limit and can't seem to use it for anything until the one deliquent account tied to my address is settled.. Zebit could be a great company and they could have many other customers but there is better options out there in my oppinion that works more with you instead of making you feel like an outsider and want money like the mafia .. you have Afterpay, Affirm, to name a few... I just wish they would update the selections for ***'s and work on how they talk and handle problems.. and most importantly get rid of ***.

I have used Zebit without any issues for months until my account was hacked and my debit card used to make orders. My zebit account showed a half name and a different state where the orders were made. Zebit was contacted via email. There is no live customer service and it took days to resolve the issue. The police were involved to investigate what constituted theft. I did have a prior order that was mine that I continued paying every two weeks. Obviously, my debit card on record was closed because of the fraud (acknowledged by Zebit) I used a different card manually every two weeks. I wrote to zebit several times to see if there was away of doing a safe auto pay. I did not want to list my new debit card on this site. I never received a response. Not receiving a notification I had an upcoming bi weekly payment coming up I signed into the site and released that less than 24 hours prior a payment was scheduled. I paid that payment immediately. I was notified that my account was frozen and that the entire amount due was charged back by the bank. Of course that debit account was closed because of the fraud (they new this) Currently I am paid ahead.

It seems that somebody ordered gift cards on my account. I contacted my bank immediately and they are currently investigating the situation. The biggest problem I have is I can not log into my account,it's saying wrong user name or password.Tried to reset it through email and never received these emails so I'm thinking they somome changed the email address somehow. The company is not taking phone calls so I emailed them them several times and and I happened to email them from another email address that is not associated with my account so they responded and told me to email them from the correct email .I understand and I did 5 times and nothing but ohh we will get back to you .Nothing Found their Facebook page and messaged them that way . They said if you emailed us that many times then someone will get back to you as we re busy . Ok,so I emailed again and surprise now they're being bounced back. I just want a refund and to stop any other payments And would love to log onto my accoun

My account was sent to collections regardless of me making payments and would like my account brought back to zebit.com. I have emailed zebit as they constantly sent me emails about the full amount not being paid and I have constantly responded that payments are being made towards the balance as I can do so and they STILL sent my account to collections regardless of getting the response of the correspondence being "noted to the account". I logged into my account today May 27th to make a 20.00 payment and I was greeted with the message on my account that the remaining account balance of $40 and some change was sent to True Accord which a Debt collection agency. This is UNNACCEPTABLE. I have been making Payments Every other week when I get paid and they STILL SENT TO COLLECTIONS. I want it REMOVED from collections so I can finish paying through zebit.com and so this does not effect my credit score. This was handled poorly and I have been mistreated now that the company doesn't hear.

I purchased 4 tires from them and I only received 2 I sent pictures and shipping number to show them they said they had 15 business days to resolve it with the other company (mind u I still needed the tires and wanted them) email after email they said they refund me but I'm still paying for them and i had to go buy two completely different tires just so i can finally save some gas and use my car.then after the 15 days I couldn't wait anymore I just asked for my money back and what month I bin paying on it to just go towards my account and I just keep getting the run around asked atleast 3 times to talk to management. And I just get the run around finally they said then take it off my account and didnt then I emailed again same thing well we waiting to hear from other company I said no we already went through this just take it off my account and stop charging me for them.now this has bin going back and fourth for 3 months now nothing I cant get a straight answer no phone calls I asked f

I placed an order online Dec 13. Zebit indicated it would be delivered before Christmas. Since Dec 15 the tracking number provided only indicates the tracking number was created but item not yet received at the *** I have made several attempts in contacting the company by email, *** and *** Not much resolution, however, the only response I received today was asking me if I wanted to return the item once it arrived or if I wanted a discount on my next purchase. I just want the order as it is my daughter Christmas gift. I understand COVID complicated Mail, but they took a payment for a product I have not received yet and still have no date on when I will ever receive it. So I paid my initial payment and they took the next payment due with no product and no estimated delivery date. All call centers are closed so you can not speak to a person you can only get an email which usually is an auto generated response and it typically is not an immediate response once an email is sent you do not get anything back for another *** hours. Very frustrating!

I went online yesterday to Zebit to open an account. They told me i already had an account, I then forwarded them all my information (old &new) and it came back that they didnt find me but all my information just under my sons email address. I never gave him permission to open an account and im asking them to turn off that account and offerd to send them my ID, *** and SS card for Id purposes. They said they will only respond to the email they have on file, (even though its fraudulent). I need answers and they have no live agent to help me and this is gonna hurt my credit and someone else is using my information to opem acvounts under my information. I need help. Thank You ***(C)11/07/73(DOB)***--3955 (SS#)previous address:292 *** email address associated with Zebit : ***...not me/ never had permission

I purchased the bag on the 22nd of December. Received the bag January 6th. Opened on the 9th for use and noticed the bag was fake. I reached out to zebit for authentication and opened a claim. They labeled the claim as customer dissatisfied after never providing authentication or knowledging the bag was fake. I provide pictures from their website and foxy luxury who is the dealer and compared it to what I received. Both zebit and foxy had the same pictures but different prices. They asked me to ship it back and I had to pay for it vs them paying for it since the bag was presented as a real *** bag with the *** price tag. The bag has rust and stitching issues. I shared videos and photos of the product I received. The claim process is long because it takes 24 hours for zebit to respond. Zebit never once seen the bag before it came to me or provide proof the bag was real. I provided customer reviews to zebit about foxy luxury and their customer complaints. They are still auto deducting payments even though they said they would not during this process. I want to my refund but the cost of returning the bag.

I have an account with Zebit and with each purchase, I sign a Truth in Lending to make monthly payments on my purchase, which I have done with no late payments over roughly two years. On October 16, Zebit took out my normal bi-weekly payment agreed upon of $96.34 and then, on October 17, an additional lump sum of $670.81 was taken out of my account without my permission. I have made several attempts to contact Zebit with only one response on October 18th that they had frozen my account in order to research this transaction (mind you, my account was actually already frozen by them when the $670.81 was taken out). I have sent numerous emails to them since then with no response. I also went onto Instagram to attempt to contact them and they simply told me my complaint would be researched. I have incurred numerous NSF fees and returned items due to this error. I have filed a fraud report with my credit union, but the credit is temporary and I also have $120 in NSF fees up to this point. I'm unable to use the money in my account (other than the bills that were already scheduled to be withdrawn prior to this error) as I do not want to risk any more fees that Zebit will not respond to. I want someone to tell me what happened and refund my $670.81 and take out my normal bi-weekly payments as was agreed upon in our TIL.

I ordered a switch from a company on the 27th of November, but it was delivered to the wrong address or stolen from my porch; I never received it. I filed a claim with the delivery company, which issued a refund to the seller three days later. Despite contacting them almost daily and being promised a resolution, no replacement or refund was provided before Christmas. Eventually, I had my bank reverse the charge. The seller then claimed they were processing a refund but allowed me to keep the bank's reversal instead. However, they never issued their refund. My account with the seller is now frozen, which doesn't affect me as I wouldn't shop with them again. The situation could have made me appear as an irresponsible father on Christmas.

I order from ZEBIT on or around 12/14. Long story short I ordered about $5-600 worth of toys and a tablet for my kids for Christmas and their birthdays which are right after. I put in the address to my house and then I put city and state of ***,*** then I put in the zip code *** (which the 8 was either a typo or idk what). The 8 didnt belong but still the rest of the address was correct including street city and state! These guys decide to take the zero out of the *** instead of the 8 and get this instead of trying to figure out they just sent it to the *** which is in GOT ***! instead of *** in ***! Thats just the beginning days go by and they said itll be here by Christmas. Its not 2 days before Christmas aka a week later still no package so I check the tracker and it lets me know theyve been sent to *** instead of *** great! These guys have no phone number so I email them to let them know about 3-4 days before Christmas of the mistake. Takes them til Christmas Eve to even get back to me saying weve escalated this to fulfillment. From the 14 of December til the 4th of what is now January *** the monthly fee of what I would of had to pay as if I have any of these items! Its been almost a month and today I get an email that theyre escalating to management but itll take 3-5 days to hear back which will take us to around 1/10/22 This should have been a priority wayyyyy before! I want my money back now at this point! And I want the $20 a week your charging me back too. $40 so far! This is bogus! Give me my *** money Zebit! You guys are trash customer service is weak AF!

On 12/10, I placed an order and paid $63.70 as my initial payment. On 12/13, Zebit emailed me to confirm shipment and provided a tracking number. It indicated pickup on 12/11 with an expected arrival of 12/14. However, the package repeatedly toggled between two locations, with the delivery date constantly postponed, until it switched to 'pending' with no further updates. I first reached out to Zebit on 12/25 without a reply. A follow-up message on 1/4/2022 prompted them to open a claim, promising a resolution within 15 business days. Despite my frequent emails, I only received repetitive assurances that the case was open. On 1/13, they claimed the issue was resolved due to a tracking update and provided yet another delivery date, which also passed without delivery. On 1/19, an email thanked me for my patience and falsely stated the item was in transit with a new delivery date. Over the next two weeks, my inquiries were met with generic responses about the ongoing claim. Adding to my frustration, I've been receiving daily calls and emails demanding payment for missed installments on a product I haven't received 50+ days after the initial payment of $63.70. This situation feels like extortion, as I'm being asked to pay $254.81 for a product that may not have been shipped, based on a dubious tracking number.

On 12/23 I had paid the requested payment in order to receive an Xbox for my son for Christmas. We kept checking on the order it kept saying label created but first got notice of a shipping label and that it was on its way. I had sent more than one email to them about it and finally when I said if not received by a certain date cancel and refund it then I get an email saying they are now investigating it, I have told them numerous times I do not want this anymore I just want my money back and to tell them Thank you for ruining my sons Christmas this was the only thing he wanted I believe I should be entitled to all charges including any bank charges for this issue refunded back to my account which now I have canceled that card they had on file due to the removal of my funds for something not received. I get no response or update on anything and if it wasn't for informing them they had a deadline to have it delivered to me or cancel and refund and do not take any payments out I am not rich and I now can't afford it for him since every place is all at once and the only reason I went with them is because of payments and a couple of people told me they were good. As far as the compensation for my son well he is devastated over it. And is still waiting for it even after I told him I canceled it .I have been charged by them again after I sent numerous emails to the same email that told me that they were looking into it. I told them I wanted my money refunded back the $140.96 and told them to cancel the order and do not *** me or debit my account.I have requested this order be canceled and for no more payments to come out of my acct for item not received and no longer want it. So when they debited me on 01/13/2022 in the amount of $25.31 it over-drafted my account. I also want that fixed so that I do not have to pay that back out of my funds for overdraft.

I placed an order for a high-end Pro model on Zebit on 7/2. They offer two payment options: more upfront for quicker shipping, or less and wait after two more payments. Needing the computer for work, I paid more. On 7/4, I inquired about shipping and was told items usually dispatch in 3-5 days, arriving within 7-10 days. By 7/9, with no update, customer service said the vendor takes 5 days to ship and I'd be notified upon dispatch. The shipping notice came on 7/10 with a tracking number, which only showed label creation. On 7/16, with no progress, I contacted them again. A representative promised a follow-up with their team for more information, which could take 24-48 hours. Despite multiple emails since, I've received no updates. I'm making payments on an undelivered item, which is concerning as I expected it by now. My inquiries for a status update have been ignored for over a week, and the lack of communication is unacceptable for a purchase exceeding $2k, especially as charges continue without providing information. I just want to know when my item will be dispatched for delivery - the carrier has not received it, as confirmed by my call to them for any news.

On 1/14 I ordered an Apple Pencil from their website. I paid the higher amount so my item would ship faster. The following day I tried to cancel the order before my item had shipped. I was told I could not cancel it, the same day 1/15 I received a tracking email with "Pre-Shipment" info stating the item had not been handed over to USPS yet. Since then I have sent 10 emails to them requesting information on where my order is. Zebit representative's words were "It takes 3-5 business days to ship ... Please know that our orders deliver within 7-10 business days and any lag in shipping will NOT affect the delivery timeframe." Today is 2/1 there has been not a single update to the "pre-shipment" status of my USPS tracking number so my order has never been fulfilled. The first representative stopped responding to my emails after the 6th email I had sent. I sent two more emails demanding answers and both got no response. These emails go to a generic [protected]@zebit.com, not one specific person. There is no excuse for my emails not getting a response. Finally, I sent a new email, demanding answers. This was responded to telling me it was escalated to their fulfillment team and she'd email me hopefully "tomorrow" on 1/28 with an answer. Again it is now 2/1 and I have no answers. I sent another email to them on 1/30 demanding answers why I still have no update. NO RESPONSE yet again. In the 10 emails I have sent to them, this doesn't even include their lack of response, I HAVE NO ANSWERS WHEN THEY HAVE MY MONEY. It has been 18 days since I ordered my item, and I have nothing. I have paid the "down payment" as well as first bi-weekly payment. They haven't kept their end of the deal by delivering in 7-10 business days, so I will NOT make another payment until it is delivered. I ordered 3 items from Zebit on 1/27, 2 of the 3 items were delivered on 1/31 from this order. THERE IS NO EXCUSE WHY MY FIRST ORDER HAS NOT BEEN FULFILLED, SHIPPED, AND DELIVERED