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CB Money Transfer Services Zelis Payments Medical claims are paid via credit card with transaction fees
Zelis Payments

Zelis Payments review: Medical claims are paid via credit card with transaction fees 1

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7:45 pm EST
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I'm a physician and I have been receiving medical claims payments from various insurance companies for patient services rendered, through Zelis. The payment is in the form of a one time use credit card. If the payment is for say, $100, I have to pay 3-6% transaction fees so over several hundred claims I am being shafted hundreds of dollars. Extroplate this nationally and you can see what is going on. The payment amount is the contracted rate I am owed by law. I did not consent to receive payment via a credit card. We have to call each and every time to their obstructionist customer service staff in Lord knows what nations they're in and wrangle with getting the payment reissued as a paper check. There has been far too much fraud with EFT and I am owed this full amount. When I dug a bit it turns out Zelis splits the processing charge between themselves and a pool of insurance companies, so they all get a kickback from claims. This has to be illegal, especially for the Medicare supplemental plans which are regulated by federal law. I am so sick of this abuse in the medical industry, it is tantamount to pillaging my work. I am dropping all insurances and going cash only.

Desired outcome: Cease and desist! Issue payments in a paper check mailed to my business address. It has worked for decades. I am not participating in this illegal graft and raping of my money.

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Adrienne Buhacoff
US
Feb 06, 2024 11:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am sorry to hear you are experiencing this! I am also. If you wish you can reach out to me at adrienne@positiveinnerself.com. Take care and good luck!

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  1. Zelis Payments Contacts

  2. Zelis Payments phone numbers
    +1 (877) 828-8770
    +1 (877) 828-8770
    Click up if you have successfully reached Zelis Payments by calling +1 (877) 828-8770 phone number 1 1 users reported that they have successfully reached Zelis Payments by calling +1 (877) 828-8770 phone number Click down if you have unsuccessfully reached Zelis Payments by calling +1 (877) 828-8770 phone number 0 0 users reported that they have UNsuccessfully reached Zelis Payments by calling +1 (877) 828-8770 phone number
    +1 (908) 444-0342
    +1 (908) 444-0342
    Click up if you have successfully reached Zelis Payments by calling +1 (908) 444-0342 phone number 0 0 users reported that they have successfully reached Zelis Payments by calling +1 (908) 444-0342 phone number Click down if you have unsuccessfully reached Zelis Payments by calling +1 (908) 444-0342 phone number 0 0 users reported that they have UNsuccessfully reached Zelis Payments by calling +1 (908) 444-0342 phone number
    Media Contact
  3. Zelis Payments emails
  4. Zelis Payments address
    570 Carillon Pkwy STE 500, Saint Petersburg, Florida, 33716-1343, United States
  5. Zelis Payments social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024