Zelis Payments
Reviews and Complaints

Zelis Payments, LLC is fraudulently receiving payments that belong to our business. We are not and have never been affiliated with Zelis Payments. We do not and have never had any agreement or contract with Zelis Payments. In fact, before today, we had never heard of Zelis Payments. Today, I contacted 3 separate insurance companies (1) ILWU-PMA Zenith American, (2) Blue Shield of CA and (3) Health Comp to check on the status of payments due to our business. Each of the insurance companies advised me that (1) They did not provide our information to Zelis Payments, (2) Zelis Payments added our business and Federal Tax ID #XXXXXXXXX to Zelis Payments' "Provider List." In doing so, Zelis Payments has fraudulently instructed insurance companies to send payments due to our business to Zelis Payments instead of sending the payments directly to us. I contacted Zelis Payments today by phone; their representative confirmed to me Zelis Payments received and is holding several payments that belong to our business. I told the Zelis Payments representative, this is an error, we have no relationship whatsoever with Zelis Payments and we never asked, agreed or authorized Zelis Payments to collect payments on our behalf. I instructed the Zelis Payments representative to return our payments to the Insurance Companies and to REMOVE our business name and Tax ID from their "provider list" and data base. The Zelis Payments representative asked me to contact the insurance companies. I explained each insurance company told me they were instructed by Zelis Payments to send our payments to Zelis Payments AND, each insurance company stated this error can only be corrected by Zelis Payments. I sent an email today to Zelis Payments as a follow up. Zelis Payments provided a generic response to my email and provided a "case number" XXXXXXXX. I did a Google search of Zelis Payments; there are many complaints about Zelis Payments from other doctors & healthcare businesses.