Zenni Optical
Reviews and Complaints

I purchased 3 pair from Zenni and only one pair matches the prescription I have. Yet all three were ordered together on the same prescription. Two make me dizzy when I wear them and one doesn't. Go figure ! Zenni says they were filled correctly...they weren't and Zenni can't / won't replace them. Nice frames, the unimportant part. The glasses are wrong...well, 2 out of 3 so I guess I'm still ahead..a little bit. Won't but online again though.

After I placed my order I heard nothing, except that they debited my account. I waited a month, then called. They were very rude because I didn't have the order number, which they did not email me. Finally after several minutes on hold, they found my order. It wasn't ready yet. I questioned them about it, they were already rude so it couldn't get much worse. They informed me the lenses are made in China, and they hadn't arrived yet, but when they do arrive my glasses will be put together and sent out. I had to call two more times to find out where they are.
Finally my glasses arrived, I had ordered an expensive pair with real glass, progressive lenses, coatings and photogray. The frames were nice. I could see fine close, but distance was a strain on my eyes which resulted in headache. Distance was very fuzzy, I was afraid to drive with them, so I put the old glasses back on.
Next day I called them and they stated their policy, just as other complaints said. I chose to send them back. They COULDN'T get them wrong TWICE. Could they?
This was a repeat of the first order, many calls to find out where they were. Every time they were rude. Finally they had the lenses. They said they were made wrong so there was no charge. When they arrived, I put them on, and the same problem. They made the lenses wrong again.
I chose to take the loss and keep the glasses because the frame is nice and I plan to use it when I have the prescription filled locally.
I never sent away for glasses before, and I can't speak for other on line glasses, but I will never have Zenni make glasses for me again.

I purchased a pair of glasses from zennioptical and I am very dissatisfied. Believe me there is a reason that in their term of use they say we urge you to keep your current glasses as a backup pair. The reason is that shortly after the 30 day so called warranty they are going to break. I bought a pair of glasses from them and after 60 days of use, they broke. The actual lens broke where it was attached to the nose piece. Another quote in their terms of use is zenni optical is not responsible for lost, missing or en-route damaged goods. So if they get broken en-route you have wasted your money. Another quote is zenni optical does not provide repair, replacement or exchange service of any kind. So in other words once you order the glasses and they have the money you are sol. I thought this would be great due to the high cost of eyeglasses. I paid $100.00 and thought it was great, but it's not so great if I have to pay $100.00 every two months. Please be very leery of ordering your glasses from zennioptical. My glasses broke and I can not see to drive or read or use the computer at work without glasses so it is a very very big inconvenience for me because I can not step out and get a pair made same day so I will have to go without glasses for about a week. No more zennioptical for me.

Received glasses almost a month after ordering (due to customs) . The glasses seemed ok: always a "breakin period" for new lenses ya know, but started getting headaches after awhile, often enough to see a doctor, eventually, at which time "we" (doctor & I) had the lenses checked for accuracy; they were inaccurate and not the prescription I had ordered. Phoning Zenni: my "time had expired" for any warranty, without considering the fact that I got the glasses almost a month later than the original order. I always get extremely rude in these situations:obnoxious ripoff artists. Of course you cannot email them to discuss things, only phone to get (verbally) the "party line". I hate being reduced to rudeness to get my point across.I figure they owe ME an apology for being put in that position.

Like many others I purchased my glasses from Zenni. The PD is off, there is terrible glare, the coating is coming off the bridge and arm of the frames. It did take longer than promised to receive them. The customer service is horrible. When you call, you get an attitude as if you are creating an imposition the CUSTOMER SERVICE rep. When I questioned if there was a constant problem with these particular frames I was told no, of course. The only thing the rep wanted to repeat was, there is only a 30 day warranty. Good luck if you order from them.

I ordered three pair of glasses from Zenni Optical. One was fine, one was a little blurry and one was extremely blurry. So I call them and send them back and they say they will evaluate them to see if they made them correctly. A month later they say this:

"We have received your returned glasses #7015 and #7020. They were checked and found to have been produced correctly.

We found the problem is probably that you can't get used to the goggles. Because the goggles have a great curvature.

As these glasses were produced in accordance with the prescription that you confirmed, we can either charge one shipping fee and return them to you, or you may request a fifty percent refund according to our return policy, if they are not to your satisfaction."

So I can't see out of them and they say it's my fault. I know how to wear glasses, duh. There is no way anyone could get used to how blurry these things were. One was so blurry that there isn't any way it was even close to the correct prescription. They clearly lied about at least one pair being correct. If I can't see clearly out of them, what good are they?

Don't buy from these guys there are plenty of other companies who make good glasses cheap. If you have a problem Zenni Optical will do to you what they did to me and you'll be out half your money.These guys are unethical.

Well I ordered from Zenni Optical and a few days later I ordered from EyeDirect. Well I am glad I ordered from Eyedirect because not only did the glasses come sooner but they were perfect. The nose on both pairs from Zenni Optical is wrong. Same measurements and everything. Oh well, I will try to get an RMA number but I'm not holding my breath.!

Ordered a set of glasses online at the end of january they were supposed to arrive in about 2 weeks. Finally after about a month called and was told "you mean no one told you they were held up in customs".
Eventually got them weeks after being promised. Only to have the frame where it screws into the lense keep coming loose. Had to continually try and tighten them by hand but to little effect. Also noticed left lense was blurry. Went to see my eye doctor on thursday and had the glasses checked. The pupillary distance was supposed to be set at 58 and on my left lense it was 56.

When I called to complain was told I was out of the warranty period and what took me so long to call. Of course anyone who has dealt with this company knows there is not someone always there. Some of us work and can't always call back repeatedly!

I would not recommend anyone buying anything from this company. The frame will not tighten down to the lense s and the pupillary distrance is wrong! They should have made this good 4 weeks warranty or not. They made the mistake not me.

I ordered my glasses on March 4th. I waited two weeks and did not receive my glasses. I called and was told I would receive them no later than March 25th (3 weeks after I ordered). I called on the 25th and asked where my glasses were. The representative told me they were shipped on March 24th. I asked to have a supervisor call me back. When a supervisor did not call me back, my husband called back the same day and asked to speak to a supervisor who told him that my glasses had not shipped. The woman on the phone was extremely rude and belligerent and refused to let my husband speak to a supervisor. Amazingly enough, a supervisor, Rob, called back on the 26th and said that my glasses shipped from where ever they are made (I believe somewhere in Asia) on the 25th to them in California. I asked them how this could be when the email I received from them when I ordered stated that all glasses are made within 48 hours. Rob gave me some poor excuse regarding the glasses being held up by customs. I have since called 4 more times and spoken to another supervisor, Candy, and they still cannot provide me with any tangible information as to where my glasses are. They claim that whoever they use to ship from customs to their CA office does not use tracking numbers. At this point I am going to call my credit card company in hopes of getting my money back.

Ordered glasses from Zenni Optical. Price was good and shipping was OK. Problem was color. Ordered silver framed glasses with acetate temples. Temple color was not specified but appeared black. Glasses arrived and they are a greyish purple color.
Called customer service. Rep agreed that the online photo appeared black but could not help.
I would never order purple glasses and am very disappointed.