Zynex Medical review: Improper billing/harassment

I was prescribed a prescribed a Zynex tens unit and a Cervical traction device in March of 2021 following an auto accident. My auto insurance covered the traction device but declined coverage for the tens unit and my auto insurance medical claim was closed in July of 2021. I was not informed at that time the case had been closed.

Zynex contacted me in August of 2021 asking me to contact my doctor to provide additional information to them regarding the need for the Tens unit. They indicated they had tried twice before to get the information from my physician. I mentioned I had more than enough supplies and asked to have shipments suspended.

My Doctor's office said they had supplied the information to Zynex with the initial prescription and again in response to a call from them.

I advised Zynex that my Doctor was sending information again and informed them it had been sent twice before.

During that conversation, the rep said my statement at the time was approx $1500.00 but they would settle for $750 if I paid the bill myself. I explained I had two addional forms of medical insurance and didn't see why I should pay for items services that had not even been billed to the other insurance.

In November 2021, I was contacted again regarding the bill. I said I was still receiving shipments of supplies and wanted that to stop. I asked to return the Tens unit and packaged of pads/batteries that were still in the unopened shipping package and I was told I could not do that.

Over the past two years I have repeatedly requested they bill the two other insurances I had at the time of the accident. I became Medicare eligible in 2022 and they said they would also try billing Medicare. Mind you, my accident was in 2020 and I was not covered by Medicare until March of 2022.

Like most other complaints on this board, Zynex failed to bill properly and timely to my insurance and when the auto insurance declined payment, Zynex failed to notify me and continued to send shipments of supplies they knew were not covered at that time.

The prices they bill insurance are ridiculous. $79.95 for eight 9 volt batteries, $1584.00 for a small pack of electrodes, and $369.00 for rent of the Tens unit monthly.

They have discounted my bill now to $664.00. A betterTens unit, batteries, and electrodes could all be purchased on Amazon for a fourth of the price.

I know Zynex takes returns, as a relative was approved for a unit for a year and at the end of the year, it was sent back to them.

Their practices are unfair, they do not bill properly, and try to force consumers to pay for supplies after being asked to stop.