1-800-Flowers.com
Reviews and Complaints

I ordered flowers for a relatives husband's funeral. I spent over an hour picking the flowers, and chose the largest version. What I ordered and what I received aren't even close, and half of the received flowers look half dead. I am posting a pic of the almost all white flowers I ordered that have pops of blue. The flowers received were mostly green, with half of the flowers in terrible shape. I am so embarrassed! When I called customer service to complain they hung up one me not once, but twice! I'm livid. NEVER use this company.

My order number is #W01005791166452.
My original order was placed on 12/20. The recipient received an arrangement that was not at all what I sent. It looked like someone snatched flowers for a yard and placed them in a popcorn box. So, they resent them. The recipient never received them. Then they said they would FedX overnight. I received a call back saying they couldn't do it and to give them a call. I call and they ask if its okay to send them after Christmas. I say not. Please refund me. I have been going back and forth with this and it is ridiculous. Can you please resolve this for me?

trying to send flowers overseas but my order form in locked into one coundry. I can not change it. called support line 3 times, no one can assit with the problem. all they can do is take a new order or check and exsiting order. the website is uneless to me like this.

i anyone knows how to fix this email me at [protected]@gmail.com

ordered flowers, Xmas arrangement, to be delivered to workplace on 12/21

Flowers were not delivered on 12/21, nor on 12/22. 1800flowers didn't notify me of this problem. They were content to take my money and deliver nothing

On 12/23 I contacted them for redelivery. Redelivery did not happen either.

On 12/24, I contacted them again. Website was still saying guaranteed xmas delivery as long as you order in the next 2 hours. However, they claim to not actually be able to deliver the xmas arrangement with the xmas message by xmas.

This company fought me every step of the way. Telling me lies like I had canceled the order. I got disconnected from chat, and when I reconnected the new person couldn't get into the order even after waiting for a half hour (without telling me that) but finally revealed that they couldn't get back into the order as the other customer service rep had it open still, and they had no way of communicating with them. they suggested I call back in an hour. All this time I'm thinking this all makes it less likely that they'd be able to do a same-day redelivery. At first company was going to discount me 50%, which I told them was ridiculous. Company said they would give full refund, and still send replacement.

I called about 6 hours later because I hadn't heard anything. They took my number and said they would have the florist call me. Never got a call, .

Well guess what. The replacement order fell through as well.

The full refund was used to claim that I had actually just canceled the order, but they did eventually admit that a replacement order was authorized. They then tried to tell me the florist said the price of flowers had gone up and they needed more payment. But then when I asked for them to tell me more about that, because that sounds more like an internal issue not a reason to cancel my order, they backtracked that statement.

They then offered to do ANOTHER replacement, and said they would make absolutely sure it was going to be delivered this time. It asked them what they would be doing differently this time that they failed to do for the first redelivery. They didn't answer just more platitudes of 'we will be sure!'

But now they are saying it won't be there by Xmas. I told them it was ridiculous that they have on their website same day xmas delivery guarantee, but that for an order placed on 12/21 to be delivered on 12/21 they can't do anything to get it there today. All I get is 'sorry sir'. I then point out the ridiculousness of sending an Xmas themed arrangement containing an xmas message, and say I want to switch to something similar. They push back at that thinking they should just send the same exact thing post xmas. I eventually get them to switch to a same price other arrangement. I ask that they include a sorry message and sorry ballon for failing to deliver twice, they won't do that.

I ordered 3 pointsettias for delivery on Dec 17 for centerpieces for party on Dec 18. Several days later I ordered 1 more. On 12/17 I received 1. On Dec 18 I went out and bought centerpieces. Then I got 2 more of the pointsettias I had ordered delivered later on the 18th. I dud not received the 4 th until today December 21. Attached is a photo of that horror. 1800 flowers would not let me cancel this order once it became apparent that I was not going to get this in time. At an absolute minimum I want me money back for the dead one

On 11/29/21 I placed an order #W01005784077896 in amount of $74.53 to be delivered to zip code 34614 on 12/17/21.I received an email Confirmation of the order.

On same day, 11/29/21, I CANCELLED the same order via phone request. I never received an email confirming the cancellation.

I have now called 5 times. I have been told the order was cancelled and I'd get a refund - but never received any emails confirming the conversations or the refund. At one point I was told the money was refunded - but I never received a refund to my bank account. I was told it would be verified and refunded.

I have not received any refund or any emails since the initial order confirmation!

Tonight I called 4 times to ask for help and was disconnected when put on hold or told I was being transferred to a supervisor or to billing department.

Please respond.

Saundra Stewart-Ellis
[protected]

Ordered a Christmas tree arrangement for my father, whom is a Marine Veteran and 100% disabled & bed bound.
1800flowers did not send the arrangement on the chosen date. They sent an arrangement not approved by me and the most heartbreaking is the the replacement they chose does isn't suitable for a male, nor the quality of the flowers or skill set of the florist up to a commercial standard.

They send emails - use SHIPJOY promo code and get FREE shipping
A JOKE, went to checkout, guess what ? 16.99 for shipping

These were ordered for a party and they were so tightly budded they did not bloom in time.

On 12/5/21, approximately 2:00 A. M., I placed an online order. I purchased a plant, a get well mylar balloon & a box of chocolates. By 2:07 A.M., I received a confirmation email on 12/5. At 10:03, I received (3) emails, each one stating: "Hi Carmen, Your order, W01005785689342, is being prepared for today's delivery.
Your gift is being expertly crafted and delivered by one of our local shops. Substitutions are sometimes made if the shop does not have a specific flower type or fruit; every step is taken to create an exceptional gift of equal value.
As soon as our shop notifies us that your delivery has been made, we'll send you a delivery confirmation email. Thanks again for trusting us with your business
" The next & last email on 12/5, was at 2:07 P.M., stating
"Here's an update on your order: W01005785689342
We attempted to deliver your gift, but we were unable to do so.
We'll continue to attempt delivery until we're able to complete it, and will reach out to you if we need any additional information. Sooo, since I did not hear from them again on 12/5, I assumed all went well & they delivered the gift, but NO.
I called the patient on 12/6 to inquire how he was & I asked his wife if he received my gift, to which she responded no. I called 1800flowers to inquire what the problem was. The rep, responded that the local florist that was used, does not send to businesses only to residences. So, I asked the rep to use another florist. As this was early afternoon, it was too late to attempt delivery, so she assured me she would place a note to have the gift delivered 12/7 between 9AM-1:00 PM, instead or the regular business deliveries of 9-5, I said great. Ok resend my order. She attempted to explain something to do with no charge delivery and so I gave her the information, by the end of the conversation, she convinced me to resend but that I would be re-charged. At that point I asked her to have her supervisor contact me, because when I asked to speak to her supervisor the rep stated "I'm sorry, I'm calling from home. Not a very clear explanation. I asked the rep when the supervisor would call me back, I pressed and asked if I would be called in an hour & she said yes. Needless to say, I received no call on 12/6. On 12/7, after all that problem, and being assured that all would be well, again I did not follow-up because I thought I could rely in Good faith that all would be well this time. Upon checking my emails that evening before I went to bed, I had not seen any notice/email from 1800 fllowers. But at 10:23 P.M.12/7, next email arrived which I did not see until the morning of Wed 12/8 when I woke up & checked my emails, I was horrified. I could not believe it!
Dear Carmen,

We attempted to reach you by email to inform you that we apologize for the inconvenience that your order number [protected] did not meet your expectation. We're fully committed to our 100% Smile Guarantee, and value your business and understand how important for you for the gift to arrive as requested.

Please call us back as soon as possible at [protected] to schedule a new delivery. We apologize for any inconvenience this may have caused and look forward to hearing from you soon.
Sincerely,
Juvilyn G. Sibal
Sales and Service Specialist
1-800-FLOWERS.COM
[protected]@1800flowers.com

At this point I just gave up, and asked them to cancel my order Why, because I lost trust in this organization. When I replied to your surveys sent to me I expressed my disappointment. Now, after I asked to cancel, I've been receiving continued consistant call backs from different reps, Karen, Sharon Jamila or some other name. No one cared to call me during the undelivered items happening, but not that I cancelled up getting calls like crazy.
The last person name starting with a J called me back 3 times, once I said "I dont understand why she keeps calling me back, and she hung up on me, then called me again to apologize for that and attempted to make another offer, asking me to just give her the apt number, I reminded her the address she has is a hospital, why would I give her an apt number which I could not totally understand. I told her the only way I would agree to anything else was If they sent the order totally free, and I asked again to speak to a supervisor, that could explain clearly what I could obviously not understand what she was telling me, she asked me to hold on, but seems like she didn't know how to transfer, I just gota busy signal. I give up!

It's very interesting that you provide a quick guide to writing an effective complaint. Yet your cust serv reps to not appear to be effective in providing information & follow ups to your clients.

I look forward to clear explanation of why I had to wait 4 days, before I received an explanation THAT THE HOSPITAL IS REFUSING ORDERS.

I purchased a 30 dollar Groupon code. Tried 6 times to use it said code was no good
Copied and pasted so not mistyped

So I call placed the order took 30 min
On line I could get delivery I wanted
By phone only Wednesday or Saturday
Operator did not inform me Saturday would be extra charge but I asked
I ordered Wednesday delivery
I guess calling not as many options as on line
At the end they were unable to apply code

Rep said he would charge full price and credit 30 dollars

This morning my card was charged full price
And another charge 30 dollars less

This overdrew my account. Got charged 35 dollars

Called got nowhere
Asked for supervisor was told none were available

Finally was told a ticket was put in and maybe in the next 24 hours I would get a call back

Worst company I have ever delt with
And now costing me more then never using Groupon

My complaint is for order W01005773725960. I had paid 200.00 for the cross arrangement for my brother. It should have been front and center for that price but I had to ask about it because it was so little I couldnt find it. First it was not only small it was placed way up on the stand which made it look even worse. I might have been ok had it been centered with greenery around it and placed correctly but that was no 200.00 worth of flowers etc. I also order a plant from my brother and my kids and that looked better than ours.
I have used 1800 flowers for all of my flower needs up till now but will definitely think twice before I do it again.
Sincerely,
Diana Allen

Wednesday 9/15/21 I ordered a Funeral Spray $160 for funeral. Deceased Mary Ruth Barrett funeral Sat. 9/15 @10:00 AM, Forest Park Westheimer Funeral Home, 12800 Westheimer, Houston, Tx 77077.
800 Flowers representative took my order, credit card information and offered a confirmation number that I did not write down and e mail confirmation.
Order was completed with rep.
We arrived at funeral and learned flowers did not arrive.
Upon calling 800 Flowers this afternoon, I learned there was a problem processing my credit card after I completed my order, however I was not contacted to remedy the problem.
I cannot imagine how 800 Flowers did not contact me on this order having been initially confirmed.
Jeffrey Schnell, [protected], [protected]@yahoo.com

DO NOT USE 1-800-Flowers.com! August 20th was my Godmother's funeral, same day as her birthday. I ordered a beautiful standup spray because I thought of her as my second mother. I walked in to church, no flowers. This company turned an already sad and stressful situation in to a bad one. I called them from church, they tried calling the florist twice but they never answered. I was angry and upset while already sad and upset. They're going to refund. I messaged them today, I got an apology, I told them they massively dropped the ball and they need to make this right. I received a reply, not gonna happen! They don't care to keep a customer. No problem, I'll just continue to post this everywhere and will never use them again. After reading other posts, apparently I'm not the only one with the same issue. No thanks, no more.

Order #: W01005766505056
Order Date: 8/8/2021 for delivery on 08/09/2021 with expedited delivery between 12pm and 3pm.

On 08/09/2021 At 412pm, received a text advising of delivery. However the item was not delivered. A RUINED BIRTHDAY!

On 08/09/2021, Between 430pm and 515pm - spoke with representatives that advised the flowers were probably on a truck still out for delivery and to expect delivery before 8pm. Representative further stated that I would receive a call back within 2 hours with an update on the status of the delivery.

08/10/2021, at the time of writing this complaint (858am) no delivery or phone call have been received.

Resolution: Flowers to the recipient for a week at the expense of 800Flowers for their failure to retain a local company efficient enough NOT to ruin someone's birthday!

I followed a link from a Facebook ad for Mother's Day gifts where it showed Disney Mickey and Minnie ear rings from Swarovski, and placed an order for a pair of each on 4/27, with listed delivery dates of 5/6 for the Mickey pair and 5/13 for Minnie (which I accepted the later date with order so close to Mother's Day). Order #W01005753684006.

First, after the fact I find out that your website duplicated my order and created 2 of them (#W01005753689992), charging me for both. When trying to get the duplicate order cancelled and my money refunded, I kept being told the duplicate charge was just a "temporary authorization" and would disappear, to which I responded no they were not temporary and actually cleared my bank.

I did manage to get a refund from one pair of earrings on 4/29, but not the full duplicate order. I then had to waste even more time on phone calls and chats getting someone to help me with this duplicate order, again, and again I managed to get partial refund for the second pair of duplicate earrings, but still not a full refund of the order amount. I am still owed the remaining balance of $21.29 from the duplicate order.

After that fun, May 13 came and went the Minnie earrings never got delivered. After again spending many hours on chats and phone calls, I get told that they were not delivered because they were "unable to locate a florist in the area".

This is absurd because it is not a floral delivery, and the first pair of Mickey earrings got delivered on the date expected without any issues. If they could be without "a florist in the area", why can't the Minnie earrings?

They then issue a new order #242307636 with estimated delivery of June 4.

Needless to say, this replacement order and all subsequent ones (3 so far - 243078934, 243893895, 244790562), have also failed to be delivered for the same ridiculous reason of "unable to locate a florist in the area".

It is now July and an order I placed in April for Mother's Day in early May, and one item has still not been delivered.

If the item was not available, it should not have been advertised. If it can't be delivered, then it should never have gone through as a valid order. But as mentioned, the Mickey pair of earrings was delivered as expected so delivery is not an issue.

This needs to get resolved ASAP so my wife can have the rest of her Mother's Day gift now!, and I need the remaining 21.29 of my duplicate order refunded.

Thank you
Chris Jimenez
Celebrations Passport member [protected]@att.net

I ordered roses for a sympathy order # wo1005762744012. Ordered on 6/2/2021. Was very dissatisfied with how they looked and I paid over 90 dollars with delivery and tax. I always order from you and other flowers and baskets were beautiful. The pic taken looks like a 10 dollar plant

On May 3, I ordered two azalea plants to be delivered for my aunt's funeral, asking them to be delivered May 6. On the order form, you guaranteed you could have them arrive within 2 days. I indicated to my loved ones that they were coming, as we were unable to attend due to COVID issues. I mentioned to my cousins that the flowers were coming; they literally had neighbors watching for the arrival as they went to their mom's funeral. The plants only came a week ago, better than 2 WEEKS AFTER the delivery date. This is atrocious and unacceptable delivery of service. If you couldn't deliver, you should've let me know - instead I started receiving a whole bunch of messages last week from you saying - 'no worries - gifts are being delivered'. This is ridiculous and unwarranted, especially when the gift I was trying to send was to potentially help with my family's grief. Instead this has added more grief. Also, I've attempted to contact you several times about it - why should I be surprised that it's impossible to reach out to you for such issues? Of course you don't want to hear about mishaps - looks like there's too many to count. Shame on 1800Flowers.

Order #: W01005754920586
Order Date: 5/1/2021

Went onto 1800Flowers.com site to order...
AZALEA BONSAI LARGE W/WINDCHIME
Product Number: 18201LW
for Mother's Day. Looked very nice on their website. Ordered the large thinking it would be large and nice. My mom sent me a photo of what she got and I was furious. OMG. Awful. I reached out to this company to send a suitable replacement. No response. Stay away from this company. If this wasn't fraud, I don't know what is.