FTD Companies
Reviews and Complaints

When it comes to FTD, the experiences are quite mixed. Some customers have expressed disappointment with delayed deliveries and poor customer service, leading to frustration and dissatisfaction. Issues like wrong orders, late deliveries, and unfulfilled promises have left a negative impression on many. On the other hand, there are also customers who have had positive experiences, appreciating the quality of the flowers and the efforts made by the florists to rectify any issues. It seems that while FTD has its shortcomings, there are instances where they have managed to deliver beautiful arrangements and provide good service. If you decide to use FTD, it might be a bit of a gamble, so proceed with caution and manage your expectations accordingly.

Just love FTD. Florists, I have had to order flowers for different occasions, and they are very helpful. Flowers are always fresh and last a week to 10 days, very beautiful bouquets

I recently had a florist design delivered by a local florist in rural upstate NY after placing an order online with eFlowers.com. She was thrilled and I was impressed with the quality I received for a good price.

I ordered flowers for my daughter on her first day of work in her new professional career. Not only were they like the picture, they were an excellent buy and delivered within 3 hours of my purchasing them online.

Ordered flowers for my Aunts birthday, premium arrangement paid $100.00 the florist FTD used sent a vase with barely 15 flowers. They delivered the flowers 2/7/2022 I called the same night to complain and asked for a refund, I received my refund 2/10.
Happy Customer.

I ordered flowers for my wife to be delivered on a friday. First thing flowers were ready until, monday, then they told me that they don't deliver where i stay, then when i went to meet the lady the order was wrong, wrong size wrong colors. So i called the contact info online a week ago and nothing... no refund or redo or anything. So in short stay away from eflowers and use 1800flowers

Ok so it's my girlfriends birthday and I want flowers delivered. I track my order only to find out that they weren't going to be delivered on the day that I requested. Thank God I had an operator so willing to go over and beyond the call of duty by the name of Molly. Not only did she make the delivery happen they also paid the florist extra $ to make it happen on the day I requested!
FLORIST.COM ROCKS!

I purchased a groupon for florsts.com to get a good deal. I purchased roses/tulips for my mom for valentines day 5 days before. I placed the order 2/9/17 and to be delivered on 2/14/17. I received the flowers and they turned out great! Gorgeous. After i already purchased my order i read the reviews and i was very scared i wouldn't receive it correctly or i wouldn't get my money back if anything happened. Not sure why they have so many bad reviews but my order was perfect. I would definitely recommend this place.

Eflowers had my order prepared and delivered same day as promised. These were for my mother for Mother's Day so with all the bad reviews I was worried she might not receive them. However, I ordered around 10am, as eflower's same day policy states orders to be received same day must be placed by noon, and my mom received her arrangement at her office at around 3pm. The arrangement was beautiful and included all of the flowers in the design on the website. Even now, a week later the flowers are still fresh-looking, lively, and gorgeous. I know eflowers contracts out to local florists, but they managed my order perfectly... it truly made my mother's day.

I was unable to go to a loved one's out of state funeral so I decided to order a bouquet online to be delivered. I was quoted a price of $73.50 before taxes. The arrangement was something I could get for around $50 or less locally so I assumed the extra amount was to include delivery fees and taxes. I found out that I was billed $114 . Not only was I not made aware of the additional fees at the time of the purchase, but when contacted the company, I was then told that this was a tax and delivery fee and was not offered any explanation as to why I was not informed of this prior to the purchase. In addition, I was told that the bill of sale would be emailed to me to show the breakdown, and it was not.

I order a birthday bouquet on April 11, 2022 to be delivered to a business on April 18, 2022. From the FTD email receipt, I asked for the flowers to be delivered before 11 AM, because recipient would leave work at 12:45 PM, I didn't receive a follow up email in regards to my request. I called *** on April 15, 2022, and asked for the flowers to be delivered by 11 AM, and was told it would happen. I called *** on April 18, at 11:30 AM and was told delivery was scheduled for 3 or 3:30 PM. I asked for the order to be canceled. I was told by *** the order would be canceled, my money refunded and fresh flowers would be delivered the next day (April 19, 2022) by 11 AM. I called *** on April 19, 2022, at 10:15 AM and was told the flowers had been delivered, they had not. After I said, they hadn't been delivered I was disconnected. I called back, I was told they flowers will be delivered today, April 20, 2022.

The flowers that arrived were nice, but they were way smaller than what appeared on the pictures given to me. She said they looked like they were still in bulb form and had not bloomed. The website stated the flowers would be bloomed and in full form. Also, it turns out, florists mark the deliveries as "DELIVERED" HOURS before they are actually delivered. I messaged my significant other to check their front door and to our dismay, they were not there. It wasn't until 10 minutes she was about to leave town that day, that the flowers actually got delivered. The delivered product, once again, looks NOTHING like picture. However, the flowers, as she stated, were still pretty, despite not being fully bloomed and being very scattered in the vase. It's the thought that counts! I do not know if I would recommend this company to anyone, but at least SOMETHING gets delivered. Essentially, not a scam company but local florists may deliver a radically different product and mark it as delivered HOURS before actual delivery.

To start, FTD.com partnered with Groupon for a $40 gift certificate for $20. After purchasing that, I headed to their website, and after choosing (an admittedly deceiving picture) flowers, proceeded to checkout. After scouring every checkout page, there was not one place to enter a coupon code (that Groupon said would be on the checkout page) — Shady practice from FTD because I've seen the coupon box before but it just wasn't on these pages.

I then decided to call. The woman on the phone took my coupon code, filled out my order (incorrectly reporting the price several times, and forgetting to actually apply the coupon until I said something) but assured me that since I was paying an inflated delivery charge for Valentine's Day (my own words... she called it "Premium Delivery") the arrangement would be delivered on time.

Needless to say this was a surprise, which I then had to ruin when it never showed up. I spent more than an hour on hold to speak with someone who suggested the flowers "might be delivered tomorrow" and he could offer 15% because he (barely) valued my continued business. I protested that 15% wouldn't even cover delivery and he immediately said 20% was the best he could do. He said the florist was closed, things like this happen, and it shouldn't be a big deal if they were delivered tomorrow.

In the grand scheme of things, he's absolutely right... flowers delivered on a seemingly random day of the year isn't really a big deal... but when you pay enormously inflated prices (and premium delivery charges) for what are usually sub par flowers thinking these people know what they are doing and will be staffed appropriately to handle this, you expect to get what you pay for... In this case, I didnt get anything for my money yet.

UPDATE: After another day passing with no flowers delivered, I called to ask for a full refund. The rep I dealt with asked me my name, order number, and the reason for the call. I calmly read the order number, paused to make sure he got it, spelled my name, and then proceeded to describe my situation. He then said "I see, can I have your name and order number to access the account". Calmly, I read it again, and he asked me what my issue was. I explained again that the flowers hadn't been delivered for the second day in a row, to which he responded "I see, well were the flowers not satisfactory when they arrived?"... shockingly to me, I kept my cool and explained that they had NOT arrived, but the only way for FTD to make this right was to send them tomorrow AND give me a near full refund of my money. He said he would check with the florist and get back to me. I then said that I wanted a full refund too, which he said he would do, but when I asked him to put that in writing somewhere he didn't respond at first, but then decided to tell me that I would get an email confirmation (12+ hours later - no confirmation). I then asked him his name and he told me that the email confirmation would be enough to verify the convo (should have tipped me off).

He basically wasn't listening to me at all, and spitting out canned lines from what I can assume was an automated "Customer Service Speech Generator" unrelated to my complaints. He then started his final speech "Thank you for choosing FTD, my name is Van (editor's note... there's no way his name was Van without it being short for something much longer — but progress... a name at least... odd that he withheld it before!) please have a great day"

I have no doubt nothing was accomplished on this phone call, but I'm doing what I can to allow FTD to make this right... so far they are just digging a bigger hole...

I ordered in 11/11/2020 @ 2:37 pm, what I thought to be a beautiful $100 flower arrangement with a beautiful red red vase to be delivered to my spouse at his work before 5pm the next day. First, the flowers never arrived at his work before 5pm, the delivery driver call my spouse to get home address and flowers were delivered home which was not was supposed to happen, it messed up the entire celebration at his work. When the flowers were finally delivered around 8pm, the flowers looked NOTHING like the photo on the FTD website, and the vase looked like it came from a 99 cent store! I called customer service and explained everything to them and how disappointed I was and the representative was not very customer friendly, she was very rushed and said she would refund half of my purchase. I asked to speak to a supervisor, I told the supervisor this was unacceptable, I paid $100 for what looked to be a beautiful flower arrangement in a beautiful vase, and instead it looked like I got the dead flowers, and the 99 cent red vase which was very tacky and I was disgusted and embarassed how it looked. I got an email from customer service asking about my delivery and told them it was horrible. I got a response back from Tina on 11/18/2020, saying they apologize and will send a complimentary arrangement in a box to my spouse. I said NO! I do not want flowers in a box, how tacky and I did not order that from the very start. Finally got another email response back on 11/27/2020 from Danielle, stating saying they would send a complimentary flower arrangement to my spouse work and it would be the florist choice. I responded and stated I do not want the same florist doing the arrangement, and then i gave 5 specific day and time ranges for the flowers to be delivered. I sent 2 more emails, and no response back on why my complimentary arrangement has not been delivered! I am OUTRAGED AND ANGRY over this entire ordeal!What was supposed to be a special moment was RUINED by your company!

I ordered flowers for my daughter's birthday over a week before the delivery date of her birthday-11/6. Imagine my distress when at 8 p.m. that day my daughter had not received her gift. I had gotten an email where you click to track an order and the afternoon of 11/6 when I clicked it said "attempted"-my daughter had been home all afternoon. I clicked later and it said "delivered", but as of that night-it hadn't! I called the "customer service center" which is obviously in India, Pakistan, or the Phillipines. The reps just kept saying "I'm sorry, ma'm", but they had no ability to actually do anything. I literally spoke to 4 reps before I got to a Susie who said she was a supervisor. She assured me she was sending a message to the local FL florist they use that an upgraded arrangement MUST be delivered to my daughter today (11/7) by 4 pm and that she was giving me a % discount refund. The flowers have not arrived as of this writing 11/7 7:15 pm and my daughter was home all afternoon and looked around her home, etc. So, tonight I have spent another hour on the phone passed from rep to rep. One finally put me through to a Jenny in CT. I had to go over the whole situation again and while she was supposedly trying to contact that local florist, I was magically disconnected. So, I persisted and called and went through rep after rep till I was transferred to Kamia supposedly in the IL office. She has now promised to re-order the flowers with a different local florist-upgraded for tomorrow, Sunday 11/8 and assured me she will call me with a status update. After all this I have no faith that my daughter will actually get flowers before her next birthday comes and that's if I call a FL florist myself and order them directly. I told Kamia that if what she promised did not happen I would keep calling and persisting till it was made right. Not only is an inadequate overseas center frustrating to deal with, the company's business processes are appalling! I would suggest higher action be taken.

January 9, 2023

FTD.com, FTD, LLC

Re: Undelivered flowers for brother's funeral on January 7, 2023

I just found out that the flowers I ordered for my brother's funeral last Saturday at noon were never delivered. My phone number, ***, was included in the ordering details, as well as the funeral coordinator's number, ***. He is also the son of ***. Neither of us were called until I received a call today. I called him to update him on this issue. You sent me emails updating me on the supposed progress of the order, but it was not true. I told customer service that they had until today to fix this problem, or else I would be complaining everywhere. I was unable to attend in person due to a physical handicap and I relied on the flowers to represent me at the funeral. That did not happen. No one at the funeral was aware of my attempt. I purposely spoke to a live person to order the flowers and stressed the details of the funeral date, time, and address to avoid any potential problems in advance. However, it did not work out. I am very distressed and disappointed.

FTD Flowers Unsubscribe

To: ***

Sat, Dec 31, 2022 at 1:48 PM

Your Order is Confirmed

We have received your order and we will send an update when your items have shipped.

GIFT MESSAGE: In Sympathy with much love Uncle *** Le

Thoughts of Tranquility Floor Basket

ORDER #: [protected]

DELIVERY DATE: Saturday, 01/07/2023

DELIVER TO: ***

South ***

ph. ***

ITEM COST: $200.00

SHIPPING/SERVICE FEES: $19.99

TAX: $22.00

SUBTOTAL: $241.99

MODIFY / TRACK YOUR ORDER

TOTAL CHARGE: $241.99

CREDIT CARD TYPE: DISCOVER

If you have any questions about your order, please contact us.

Track your Order

3 Steps to a Great Experience

STEP 1: Convenience - Home, work, or on the go: FTD is there

STEP 2: Freshness - Arrangements arrive blooming and ready to glow

STEP 3: Reliability - Feelings and thoughts are shared without words every time. Flowers say it better. FTD says it best.

To honor Our Guarantee:

- Residential deliveries will be made by 8 p.m. If the recipient is not available at the time of delivery, the florist may leave the item in a safe place for the recipient to retrieve when they return or attempt to deliver the next day. During the holidays, deliveries may be made as late as 9 p.m.
- Business deliveries will be made by 6 p.m. If the business is closed or not accepting deliveries, delivery will be attempted the next business day.
- We do not accept requests for delivery at specific times of day.
- The recipient may be called to schedule delivery.
- We have a simple goal: delight our customers with high-quality, fresh, and beautiful flowers. While we may occasionally need to substitute for color or flower variety, we promise that the blooms you receive will be fresh and will wow you or your gift recipient. Please see Our Substitution Policy.

GIVE *** A CALL ***

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To: ***

Sat, Jan 7 at 6:00 AM

Hi Dietre Le,

Your order of Thoughts of Tranquility for *** is scheduled for delivery today, January 7, 2023.

Click Here to Track your Order.

Thank you for choosing FTD.

Sincerely,

FTD ***

GIVE *** A CALL ***

Unsubscribe

To: ***

Sat, Jan 7 at 8:24 AM

Hi Dietre,

We are pleased to inform you that your order for *** is out for delivery. We will notify you as soon as the order is delivered.

Click here to see the latest update on your order.

Sincerely,

FTD *** Team

GIVE *** A CALL ***

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To: ***

Sat, Jan 7 at 12:15 PM

Order # *** Has Arrived

Dietre Le!

Your recent order for *** was delivered. Thank you for choosing FTD to make every moment special.

Click here to see the latest update on your order.

Does something not seem right?

If you have any questions about your order, please contact us.

GIVE *** A CALL ***

To: ***

Mon, Jan 9 at 11:05 AM

Order# ***

Dear Dietre,

Thank you for your recent purchase.

Regrettably, we were unable to complete the delivery of your order due to the time constraints of the funeral service. We apologize for the inconvenience and for notifying you via email, as we were unable to reach you at the phone number provided.

Please reply with a home address for the delivery or to request a cancellation of your order.

Sincerely,

FTD ***

Yours truly,

Dietre Le

I placed an order on 9/3/23 for delivery on 9/5/23. At 6pm I called on 9/5 to find out when delivery would take place. I was told they did not have a florist in the area (Palm Coast, Florida) who could deliver the flowers that day. I was given a 30% discount and promised delivery the next day (9/6/23) FIRST THING IN THE MORNING.

it is now 6:30pm on the 6th and no one (after 6 calls) can tell me if the flowers will be delivered today.
NOT 1 AGENT HAS RETURNED MY CALLS AS PROMISED,
What the hell?
I am disputing the credit card debit when my bill comes in.
THIS IS THE MOST UNPROFESSIONAL COMPANY.
YOU HIRE PEOPLE WHO BARELY SPEAK ENGLISH and just use a scripted line to customers.
I WILL FOLLOW UP UNTIL I RECEIVE RESULTS.
Antoinette Eckstrom
[protected]

Order Number:8/14/23, [protected] Benitez

The basket of flowers delivered were very sparce and did not look like the photo of the ones I ordered. I was very disappointed as I wanted them to be very special for my nephew who was hit by a car and in the hospital's ICU. Is there any compensation you can make for this? Your flowers are usually very beautiful and I use your service as often as I need to.

* My email # arné[protected]@carofano.com

Phone: [protected]

I was very disappointed when i arrived at the funeral and saw the arrangement FTD delivered. the arrangement didn't appear to be freshly put together, some of the small flowers were starting to wilt. When I spoke to the person who took my order over the phone, I made it clear that I wanted a sash or ribbon across it to say "Cousin" on it. she assured me that it would. Because she wasn't too convincing, I emailed FTD the following day and re-itterated that make sure my customed sash or ribbon was added. I received no reply back. As I stated, I arrived at the funeral to find this non vibrant arrangement with no sash or ribbon added to it as requested. Funerals are emotional times for families. With that in mind, every effort should be taken to present your very best to grieving families. Very little effort was put into this arrangement.

5/08/23 @ approx. 9pm

I received a "deal" via discount website Brad's Deals for the Mrs. Fields Mother's Day Cookie Tin for $36 Shipped. I clicked and linked to the FTD site and purchased the item using PayPal. The cart listed the $36 price but when it linked to PayPal it switched back to the original price and charged me $57.16. I called to cancel the order and was told I could cancel but I would still be charged the $16.99 "processing/ shipping" fee. What an absolute outrage! Nothing had been processed or shipped! So basically I was overcharged over $20 and was told by FTD to pound sand! This is a classic bait and switch illegal process and now I'll have to work with PayPal to resolve. Very shameful...

Joe Souza

Wyoming

I ordered a floral arrangement for my family 2 days ago. I called a few times to make sure it would be delivered on time. I was assured it would be delivered. I asked that the time would be 2pm. This was a funeral. I spent 197.17 and the flowers never arrived to the funeral home. This arrangement was the be the White flowers that we use to send off our loved one. I called to say they are late and people are arriving. no flowers. i called to say we are at the 1/2 way point still no flowers I called when there were 2 people left. I was told the florist had closed. What the heck this is so stressful and FTD should be ashamed of how they handled this. I asked for a refund. but this is not how you treat VETS

I ordered flowers, a week early, for my 13th anniversary. I scheduled to have the flowers delivered two days early, just in case there were any issues. The Flowers were never delivered. I called FTD, the were very sorry and stated that they would order new roses and throw in a teddy bear, balloon, and chocolates and have UPS deliver them on my anniversary and I agreed.

However, the flowers were never delivered the next day. I received a message saying the address was undeliverable so I called FTD...again. They informed me that they didn't know why I received a "undeliverable" message, since the reason the flowers were not delivered was that FTD couldn't find any roses.

FTD offered to deliver and the roses two days later. I told them that this was unacceptable and asked for a refund.

I will never use FTD again and I would recommend you don't either.

Scheduled FTD delivery via USAA ( my bank).

Delivery # [protected] to my daughter, Sarah Williams. Address on orderconfirmed correct. Local florist marked “delivered” while flowers were MIS delivered to incorrect address and I cannot contact them due to your “policy”. More than 20 hours went by w/ no resolution. YOU need a new local florist OR I’ll be ordering via someone other than FTD. You’ve become fat & lazy. Restitution is fully expected for your contractor’s ineptness.

Jeff Davison

[protected]

I live in Australia. On July 3rd 2022 (July 2nd in the US), I placed an order for international delivery to Santiago, Chile. The form asks for billing information which clearly states that I live in Australia yet at NO time during the process was I warned that I would be charged in US dollars instead of AU dollars. My bank account shows the difference of AUD 57.46.

This is unethical and misleading to say the least. I normally order online from many different countries and have never had this problem.

I paid $60 for an item and invoice shows item costs $75 order number [protected].

My husband ordered a flower arrangement from FTD for Valentine's Day delivery on [protected]. As it was only a few days before the holiday, he was offered a limited selection - but FTD committed to the delivery on Valentine's Day nonetheless. The flowers never arrived. By Thursday they still had not arrived. My husband communicated with FTD daily, receiving assurance each time that the arrangement would be delivered the very next day. FTD refused to identify the florist, but promised they would make it right. Each day my husband received an email claiming the flowers were in transit. Each day would pass with no flowers. After four days he gave up and asked for a refund. It seems the florist in question had no intention of ever delivering the flowers.

What we don't understand is how a florist could accept an order and fail to deliver over the course of four entire days? One day late after a major holiday we could understand, but FOUR days and counting? And still be unable to deliver? We decided to move our business to 1-800 Flowers from now on.

I saw quickly I would be required to have both a phone number for a phone I do not own nor am I required to. And because of my deafness, I don't have my friend's phone number either. We use the internet.

The FCC has required all internet businesses since 2013 to provide equal access to the deaf community that you give to those who can hear. You are ignoring federal law.

And I now have to find another way to send something to a special friend who is two hours away from where I live. Not a very Merry Christmas here and frankly I am stunned.

Helen Holmes at: [protected]@comcast.net
12/23/21

FTDCOM Order Number [protected]-[protected] from Charles Tegen SKU P2287 Yellow Calla Lily Plant delivered on 10/15/21 had gotten too hot and the flowers were brown.

Tracking Number 1ZW0048X0114138700

Please refund money to Charles Tegen, 213 Thomas Lane, Central, SC 29630.

Flowers were never delivered to funeral location. Upon calling ftd, they couldn't tell me anything. They couldn't even tell me what business was supposed to deliver the flowers. The representative said they would do an investigation but he also said FDD would never get back with me to find out the results of the investigation.

They protect the incompetent vendor that they contracted with via their "privacy policy" but screw the customer.

They owe me more than just a refund.

Today, I called FTD regarding an arrangement supplied by one of their dealers. The green plants had several brown tips obviously due to age of the plant. Then they had some baby mums stuck in there (yellow) and a purple net type of bow. It was ugly, and it was poor quality. They said they didn't have an order for my son as purchaser nor me as recipient. When I called the grocery store from which these were delivered, I discovered the order did come from FTD. The arrangement was assembled at the store. (I guess he was done stocking the shelves) I spent two hours tying to make sure of the company to whom I would complain. This is not the first time the same vendor sent crap ordered through FTD.

After several complaints and pictures I have not received any form of communication back from FTD florist so I am filing a formal complaint. I purchased an arrangement on 2/10/21 to be sent to my daughter on 2/13/21. The arrangements in comparison are completely different and am not happy at all with the one they sent. I paid $112.00 for a chosen arrangement for one that I feel is far less attractive. I feel I'm entitled to a complete refund as they did not follow their agreement to say the least.
Order # [protected]
I will forward pictures
Sincerely
Karen Carchidi,

I purchased products for delivery the day before Valentine's day, I spent $200.00 delivery never showed up, never gave me notice I had to call them to find out wtf! It's now 8pm on Valentine's day You people ruined my wife of 30 years Valentine's day claiming delivery was held up, I ordered on the 11th you had ample time to make this right!

A day after the delivery date you send me an email offering a $10 dollar rebate for the future and a refund, how can you be so course and ignorant? No notice of delay, not notice or offer to truly make this right, this is the worst display of business services I have ever experienced. And I have used FTD many times in the past, if the company is ok with this model, you should go bankrupt! My order # [protected] look it up! This is not ok, if I ran my business like this I would deserve to lose all my customers!

Brian Walker