FTD Companies
Reviews and Complaints

I sent "Young Love Pink Rose Plant" to a friend. Order no. [protected]. The rose plant when opened was out of the flower pot and dirt also out of flower pot and the plant in parts. My friend had to assemble it back together. The flower should have been packaged better for delivery with sufficient wrapping to keep it intact upon delivery through UPS. Photos attached as to what it looked like when opened and the third photo is what the flower should have looked like upon delivery.

Placed an order for flowers to be delivered on 9 May 2020 about a week or so earlier. 9 May comes and goes - no word from Mother or FTD. I used the e-receipt to track the order - says it is out for delivery.

Call Mother mid-day 10 May and still no flowers, no notice from FTD, and tracking still shows out for delivery.

Check tracking on 11 May and it still shows out for delivery. But again, no word from FTD. Screw it - Missed mothers day so call to cancel order. "Due to the high number of calls..." I wait for I think 20 minutes before I get a SE Asian (sounds indian/pakistani?) customer service rep that I can barely understand. He supposedly process the refund. But other than the robotic "Sorry you are having issues with your order" there is no attempt to placate (hey here's a discount for your next order, or we'll still deliver but free of charge, or something). WIfe's mad (she placed the order), Mom is mad as it looks like I forgot. I'm still mad as I hate poor customer service (an email or call saying it will be delayed, attempt to placate, etc). Just another corporate Machine outsourcing to India. Never again.

delivered to 1101 S Lyman Ave Oak Park, IL 60304. The flowers were Calla Lilies.. I was visiting my mother in anticipation of the flower delivery. When I arrived, the FTD package was left at the front door. The leaves were the first to go. I watered the flowers and let them rest indoors. Within 10 to 15 minutes the flowers were drooped over. Bear in mind that the flowers were a gift to my 94 year old mother. what a disappointment to her!

I purchased flowers for delivery on February 13, 2020. The delivery was scheduled for Valentine's Day delivery on February 14, 2020, at a business. The business is closed in the weekend Saturday and Sunday. The delivery never occurred. I contacted FTD on several occasions on February 14, 2020 prior to 6:00 PM, due to the non delivery. I was never able to get through.

I am complaining because I have children that I am trying to raise and you have men kissing men on my children commical! What is wrong with you people?! You will never get another dime of mine! You are disgusting to say the least.

I ordered flowers for a funeral online through legacy / FTD flowers. Flowers were to be delivered to funeral home. I received confirmation of the order and the following morning received a message advising that flowers were be prepared for delivery.
At 5pm in the afternoon I received a message advising that they were not going to be able to deliver. FTD advised that they would send flowers to the person's house. If i wanted them delivered to the house i would have had them delivered there to start with. After numerous messages they refunded my money. Do not recommend FTD.

I ordered a specific arrangement from the website to be delivered September 17. However, I received an email saying they had delivered a substitution. They had my phone number and my email, but no one contacted me to ask about a substitution--they just informed me after the fact. I called FTD to find out what had happened, as I had specifically chosen an arrangement without roses. The gentleman told me that they had substituted roses, but they would deliver the original order free of charge as soon as the florist got the correct flowers and that I would receive a confirmation email when the correct arrangement had been delivered.

However, I heard nothing until Sept 23, when I received an email saying that the flowers would be delivered on Sept 24. I received no confirmation on Sept 24, so I called in the evening and FTD told me that the flowers had not been delivered, but they would be delivered today (Sept 25--8 days after I place the initial order). I received no confirmation of delivery, so I called FTD for the third time. The woman told me that the delivery was made today (Sept 25). I asked why I had not received a confirmation email, and she just said that FTD had received a confirmation. I could not call the recipient to verify delivery, as I am not on speaking terms with them.

The woman told me I should call back tomorrow during business hours and ask for the name of the person who signed for the flowers. I asked if I could just the florist and ask them. She said she could not give me the name of the florist, which seemed very strange. I told her I wanted to call the florist, not FTD, because I no longer trusted FTD. I also felt that I should not have to call a fourth time. She then told me someone would either call or email me tomorrow with the name of the person who signed for the flowers.

I requested a refund because of all the aggravation and the fact that there was such a long delay. My request was refused.

I have no idea how these people stay in business

I placed an online order for Mother's Day flowers on Thursday, May 9, 2019. On Saturday, May 11, 2019 at 2:08pm I received an email from FTD stating that there were no florists available and that my order was being refunded. I was offered 10% off my next purchase. By that time, there was nothing I could do about sending my mother a gift. It was too late. Customer service "apologized, " but offered no help in correcting the matter. I was just told they couldn't help me. This is the worst customer service experience of my life.

I ordered a couple of Mother's Day gift items on Tuesday, May 7th and paid extra shipping to have them delivered on Friday, May 10th. When ordering, I specified the shipping zip code to make sure the items were available to deliver to that area. So, come Friday, May 10th, I get a phone call from what sounded like a very disorganized customer service representative saying that the items that I ordered were not available to ship to that area! She kept saying, "I'm sorry", but I could tell they were just words she probably says every day to customers. She told me that I could reorder something else, but when I asked if it would be delivered before Mother's Day she said "no". I told her what kind of bind she was putting me in by leaving me high and dry without a Mother's Day gift and asked if they could work out an expedited shipping deal since it was their fault they fell short, but she just said they would issue me a refund and couldn't deliver before Mother's Day. Unbelievable - what customer service! DO NOT USE FTD!

I called FTD to place an order today May 9, 2019.
The customer service person was not knowledgeable on the items, did not know about the promotions & kept putting me on hold. I knew the item# of the arrangement I wanted & she said it was not available in my sisters zip code. Ok, so I selected another one. She put me on hold again & then stated that I had to talk to someone in customer service. She transferred me to someone else. I had to repeat my name, address, email & order AGAIN to her. I told her that I had a Groupon coupon towards my order. She said I had to hold after I gave her my information. I was on hold for 2 hours, 4 minutes! (I timed it on my phone)
She never came back to me so I hung up the phone.
I called the FTD line again & placed the order with a person who understood my frustration & stated that no order had been placed prior to this. I never experienced customer service like this. I've been in business also in customer service & feel I was really treated poorly & am very upset. I want to cancel my order & would like to speak to someone regarding this matter. Please contact me as soon as possible. I can be reached at [protected] or [protected]@aol.com.
I'd appreciate hearing from you.

10/31/2018
I would like to be removed from all solicitations of FTD because you don't stand behind your guarantee.
I reported a problem on the poor quality of flowers received on 7/27/18 for my birthday. I followed up on 8/8/18 and 8/29/18
To date no response. So when I see your ads and know them not to be true it is upsetting You should have sent me a replacement arrangement but I am assuming your customer service group decides who to assist and who to ignore. I am disappointed since receiving flowers is typically a joy added to my day.

From: MN
Sent: Sunday, July 29, 2018 10:31 PM
To: [protected]@ftd.com
Subject: Condition of flowers received sometime on 7/27/18

Good evening,

Flowers were left on my front porch sometime on 7/27/18. Unfortunately it was a hot and humid day in Petersburg, VA. When I found them that evening I immediately followed the instructions and put them in room temp. water hoping they would come back. I'm not sure what the flowers were supposed to look like but I've attached pictures of what I got. Please see attached and let me know how to either receive new flowers or refund the $$ to the person giving me the flowers.

Order #P2298300 [protected]-1

I purchased a bag from the store in Chesapeake, va I got home opened bag and the tasted funny so I asked my husband to check the date on the bag and the exp date was June or. Jan 2015. 3 yrs ago why are they still on the shelf im very upset iam a constant shopper at Rose's and very surprised they was still on the shelf every since I have been having stomach issues

Ordered Flowers (std bouquet) to be delivered on 7/11/18 at 9:30 am and paid extra for same day delivery. I get notification that my order was received and accepted promptly. Well I get no other notifications and at 7pm that evening I find out that my GF DID NOT get her flowers. Call FTD and was informed by a supervisor that they never did anything on my order, it was "dropped" and never even sent to a florist. Well I got kinda upset and angry and asked what they'd do. They said they'd offer a 20% discount and get the flowers delivered the next day. I didn't accept that since the order was over $60 for a small bouquet and they charged extra just for the same day delivery. Well after much debating they agreed to deliver the flowers before Noon the next day, remove the same day fee, upgrade them to a bigger bouquet, and a 30% discount. Well I called at 11:30 am the 12th and guess what still no delivery. They didn't notify the florist that they got that the flowers needed to be delivered by Noon. FTD further compounded my frustrations by sending me through the customer service que 2 different times after requesting to speak to a supervisor. I was on the phone for over an HOUR! Finally got a supervisor and he reached a florist that supposedly would deliver the flowers this Afternoon between 3-6pm, but guess who only works 6am-4pm. So my GF probably won't get the flowers again today. I haven't gotten but one email from FTD since placing my order, and ZERO phone calls. This is customer service? I was again offered a 20% discount for not delivering the order again as promised. I refused and asked for a total refund of monies paid. After being on hold again for 15 minutes longer I was told that they'd offer a full refund. I'll NEVER do business with a company that communicate better with email, text services, and phones being readily available I can't understand why a company of this size can't provide better service!

Order was originally made for a Florida delivery for Mother's Day. I found out my mother-in-law was on her way home back to Canada. So no one was at her Florida address. I cancelled the order as soon as I was aware and was reassured that it was fine and it could be delivered to the Toronto area of Canada. This was on the Saturday am before Mothers Day, May 12/2018. I asked That it be delivered the Wed, May 16/2018.
-Wed May [protected]@6:01am : I received an Email from "[protected]@ftd.com " stating my order was scheduled for delivery today.
- I didn't notice until that evening that a second email was sent Wed May [protected]@ 8:58 am : stating that I was to contact them as they needed additional information. ? -So I called the number provided and gave my order number and was asked a ton of unnecessary questions to verify who I was. I asked her could she stop for a minute because I was told to call this number as I received an email from a Roxanne Claudette. Finally she said the Etobicoke (Toronto) address I gave on Saturday was not coming up! ? I confirmed it on Saturday?
-After what felt like hours the girl from FTD finally got the address and spelling correct. In fact I asked several times for her to repeat and I even asked to talk to someone else because she obviously had issues with either hearing, spelling or maybe English was not her mother language. But she refused to transfer me. Finally she repeated the whole address back and SAID she found a local florist and it would be processed asap. I was told I'd receive an email when it was being processed.
-Thursday: I expected an early email ...waited all day NO emails... So I checked my online order status and it stated it was at the florists.
- Friday: NO Emails, I checked my online status...again it stated it was at florists, I waited until 10:30am Called FTD and was told my order could not be filled in Canada! What a scam! I never received an email or phone call, and it took them 6 days to figure this out! Also isn't FTD international! Finally they cancelled my order and I was told I would have to wait 5 business days for them to put the refund back on my visa! We will see! Very Shady!
DO NOT EVER USE THIS COMPANY! Very Unprofessional .
I have put in a formal complain.
I also received an email survey from FTD and wrote out my many complaints. That was 5 days ago and still I have not received any reply!

FTD will not allow frequent flier miles program members who are members of their yearly Gold Rewards Program paid yearly program earn miles and use the benefits of the Gold Rewards Program. They claim you cannot “combine promotions” and must choose to use your Gold Rewards membership OR receive airline mileage for the order...but not both. A paid for membership such as GOLD REWARDS is specifically offered and advertised for waiving of the service fees and delivery fees.
It is therefore not a “promotion” because it is only available to those who pay for the benefit. Airline miles are NEVER awarded for the amount of monies paid for delivery fees, service fees, or taxes anyway. To refuse to honor Gold Award Member benefits that I have paid for if I choose airline points is refusing to offer benefits I paid for and to, in effect, charge me a service fee for receiving airline mileage points.
FTD is penalizing the customer by charging the customer service and delivery fees if they desire to receive airline miles for an order, therefore charging the customers to receive the miles for orders. Therefore, neither the airline miles awarded nor the Gold Rewards is a free promotion. This is bait and switch, poor customer service, deceitful, and in layman’s terms, reduces the value of Gold Rewards to a worthless yearly fee for customers who are members of an airline frequent fliers club as they cannot use the program they have purchased in good faith. Plain and simple, for such customers, this is a rip off.

My order no. FAC634288. Customer service call on hold with no agent getting back to the call for 23 minutes. The call failed for some reason at about 7:06 central time. That's very poor service! Asked for information about my online order that had procecced and an explanation for the charge amount. Didn't get an answer but was asked to wait on hold. No reason given for why I needed to go to hold.

I want to tell about this terrible company and also I highly recommend not to order from them!
I have ordered flowers for Mother's day and they never came! Many days already passed and still no sign of my order or refund. When flowers didn't arrive I contacted them and was given fake promises. Several days later I called again and asked them to cancel my order, they agreed pretty fast and even promised a refund. A since I'm writing this review that means that I still have something to complain about. They promised me a refund but I have not received my money. This site is a total scam! Beware and tell everyone you know! www.florist.com is a scam!

Hi
I had ordered flowers to be delivered for my mothers bday yesterday . I have ordered before but never received photos, but this morning my mother sent a photo saying thanks. It was ridiculous ... I upgrade my order to medium and saved the photo of what it was going to look like and what she got was nothing like it.. I am extremely upset ! Is this what goes on? The fact that the people who receive don't usually send a photo and the people ordering rarely find out what is sent so something less expensive is sent? I see 1 rose in this whole lot probably be 1 more if it all. I am going to go a check .

we placed an order over the phone with one of your customer service phone people that could barely speak English and was very hard to understand and if that wasn't bad enough they must not understand English as well because gave the person my daughter address and apartment number and your person left off the apartment number either because didn't understand English or because they just didn't listen but in any case the end result was cancelling the order and getting our money back and leaving a bad taste in our mouths as well as my disappointed daughter that her sister got flowers but she didn't I doubt that I will ever want to order flowers through your company again because of all the BS my wife went through trying to get help to fix the problem and no one seeming to care