123Ponds.com
Reviews and Complaints

123Ponds.com is a great website to find all your pond needs. I was searching for a pump for my outdoor statue and had trouble finding one that was small enough. But then I stumbled upon 123Ponds.com and they had just what I needed at a good price. The pump works well and my statue looks great with the water flowing. I highly recommend checking out this website for all your pond needs.

123Ponds.com ain't got no good customer service, man. They sent me some messed up filters that were all damaged and stuff, and when I tried to get them replaced, they didn't wanna do it. But you know what, that's the beauty of the internet, there's tons of other places to buy from. So I ain't gonna waste my time with these jokers no more.

I had a really bad experience with 123Ponds.com. I tried to contact their customer support, but I couldn't get through at all. It was really frustrating and disappointing. I wouldn't recommend shopping here to anyone. It seems like they're just a drop shipping company that doesn't care about their customers at all.

Honestly, I wouldn't risk my hard earned money on this website. It's just not worth it. There are plenty of other online stores out there that actually care about their customers and provide good customer service. Don't waste your time with 123Ponds.com.

Overall, I give this website a 0 out of 5 stars. It's just not worth it. Save yourself the hassle and shop somewhere else.

I gotta say, I was pretty impressed with my experience ordering from 123Ponds.com. It was super easy to navigate their website and find exactly what I was looking for. I mean, I've ordered stuff online before, but this was by far the smoothest process I've ever had.

And let me tell you, the product I got was exactly what I wanted. No surprises, no disappointments. It was just what I was expecting, and it arrived in a timely manner too. I couldn't be happier with my purchase.

Overall, I'd definitely recommend 123Ponds to anyone looking for a hassle-free online shopping experience. They've got a great selection of products, and their website is just so darn easy to use. Plus, their customer service is top-notch. If you're in the market for pond supplies or anything like that, definitely give them a try. You won't be disappointed!

I recently had an experience with 123Ponds.com that left me feeling quite frustrated. I placed an order late on a Tuesday night, around 11:00 pm CST. However, I had a change of heart the next morning and decided to cancel the order. When I called to cancel at 10:00 am, I was told that they would "see if they could get it off the truck". I was a bit confused, as their website indicated that they didn't open until 10:00 am. But apparently, they do orders way before that.

After some back and forth, I was eventually able to cancel the order. However, I was informed that there would be a 10% restocking charge. I found this to be quite ridiculous, especially considering that the charge was 10% of both the product and shipping fees. It seemed like a bit of a money grab to me.

Overall, I was disappointed with my experience with 123Ponds.com. While I can't speak to the quality of their products, their customer service left a lot to be desired. If you're considering ordering from them, I would recommend proceeding with caution and being aware of their restocking fees.

THEIR PRODUCTS.

I recently had an experience with 123Ponds.com that left me feeling quite disappointed. I had ordered a pump that was advertised to pump 400 gallons per hour. However, when it arrived, I noticed that it was in a used box and had clearly been sent back before. Despite this, I decided to give it a try and put it into operation. Unfortunately, it didn't seem to be pumping properly and I decided to test the output. Using a stopwatch and a 2-gallon pail, I found that the output was only 160 gallons per hour.

Naturally, I was quite upset about this and decided to try and return the pump for a full refund. However, when I contacted 123Ponds.com, they refused to take it back, saying that the problem was with the manufacturer and not with them. I found this to be quite frustrating, as I had purchased the pump from them and expected them to stand behind their products.

Overall, I would have to say that my experience with 123Ponds.com was not a positive one. Their customer service was lacking and they did not seem to be willing to stand behind the products they sell. If you are considering purchasing from them, I would recommend looking elsewhere.

I gotta tell ya, I had a pretty bad experience with 123Ponds.com. I mean, I wouldn't touch them with a ten-foot pole if you paid me. I bought something from them for $120, and when I got it, it was damaged. So I sent it back, all nice and neat in the original packaging and box, with those little foam peanuts and everything. But when they refunded me, they only gave me $52! Can you believe that? And they said it was because the item was damaged, but I mean, come on. I sent it back exactly the way they sent it to me. And on top of that, they charged me the original shipping fee and a 15% restocking fee. So I ended up paying $30 just to send it back, and I only got $52 back. It's a total rip-off, if you ask me. And when I looked at the reviews, it seems like this is just how they do business. They even sent me pictures of the box, trying to prove that it wasn't damaged. But I don't buy it for a second. Stay away from these guys, folks.

I had a really bad experience with 123Ponds.com. They sold me the wrong product and then made me pay a 15% restocking fee to get the one I needed. And to make matters worse, I had to pay for the return shipping too! When I contacted them about the mistake, they refused to admit that they messed up the order, even though I had an email from them advising me of the product I needed... which turned out to be wrong.

I even provided them with the order number from my original purchase, hoping that they would be able to advise me on the correct part for my filter. But they still wouldn't admit their mistake. I strongly advise against using this company. Their customer service rep, who also happens to be the supervisor, constantly talked over me so I couldn't even explain the issues I was having.

Overall, my experience with 123Ponds.com was extremely frustrating and disappointing. I would not recommend them to anyone.

I recently bought a pump for my small fountain from 123Ponds.com. I spent $300 on it, hoping that it would last me a long time and I wouldn't have to replace it anytime soon. Unfortunately, the pump stopped working after only 19 months, even though it had a warranty for 24 months. I was disappointed and frustrated, but I decided to contact the company to see if they could help me out.

When I reached out to them, I received an automated response saying that they would get back to me within 72 hours. I was surprised that it would take so long to answer an email, but I waited patiently. Three days later, I finally received a response from them. They directed me to a warranty claim form that I had to fill out in order to get a replacement pump. The form asked for photographs of the pump installed, as well as the dimensions of the fountain and the electrical supply showing the pump plugged in.

I was annoyed that I had to reinstall a failed pump just to take a photo of it, but I did it anyway. I also took the other required photos and filled out the form as best I could. I submitted it and waited for a response. It took a few more days, but eventually they approved my claim and sent me a replacement pump.

Overall, I was not impressed with the customer service from 123Ponds.com. It took a long time to get a response, and the process of getting a replacement pump was more complicated than it needed to be. I understand that they need to verify that the pump was installed correctly and that it was actually broken, but it still felt like a hassle. In the end, I decided to buy a cheaper pump from Amazon instead. Even if it fails, I'll still be better off financially. I don't think I'll be buying from 123Ponds.com again.

I recently bought a pump screen from 123Ponds.com, but unfortunately, it didn't have the 2" lip where the pump is inserted. This made it impossible for me to slide my pump down into the screen. So, I decided to return it according to their return requirements. I had to make sure that it was in the same box, with certain markings on the box, and within a certain number of days. I followed all of these requirements, but in the end, I only received about half of my credit card billing. On top of that, I had to pay for the return freight.

When I called the customer service line, I asked to speak to the supervisor, but the lady who answered the phone refused to let me speak to them. I was really frustrated with the whole situation. I don't understand how they can stay in business with such a terrible return system. They even changed the description of the screen on their website, which made it confusing for my credit card company to understand why I returned the product.

Overall, I would not recommend purchasing from 123Ponds.com. Their return system is a nightmare, and their customer service is not helpful at all. It's really disappointing because I was excited to use their products, but now I will be looking elsewhere for my pond needs.