2-10 Home Buyers Warranty [HBW]
Reviews and Complaints

This complaint againt 2-10 Home Warranty Company is for the following reasons: failure to enlist reliable sub-contractors to perform maintenance repairs in a timely manner; failure of 2-10 warranty's employers to do what they say they are going to do, when they say they are going to do it; and failure of the company to provide "hassle-free" services promised under the contracted warranty.
Nearly two weeks ago my heat pump malfunctioned. I called 2-10 warranty and filed a claim for repair service. As of today, 11-12-2010, I have made over 30 calls to the company because the repair companies 2-10 contracts with have either failed to show or have not contacted me. One one occassion, a contractor called and scheduled to be at home between 10:30 am and 12:30 pm. I took vacation hours to be home and the company never showed nor called. 2-10 warranty company dispatched three other companies and still no indication of when/or if there are any plans to repair my system.

Additional calls to 2-10 Warranty Company have turned out to be fruitless. On 11/11/2010, I spoke with Sangy who was to look into the matter and call back within the hour of me calling him. That never happened. I called again on 11/11/2010 and spoke with a George Cox who also failed to called me back. On 11/12/2010 I spoke with Vanessa who went to look at the notes, put me on a "brief" hold, only to have someone named Danny pick up resulting in my having to explain the entire situation again.

I have been a customer with 2-10 Warranty for five years. I have paid them my hard-earned money and this fiascal has ruined any chance of them renewing me as a customer.

Lastly, my heat is still out. I have called a company on my own and will not have to pay out of pocket to get the repairs done.

My recommendation: 2-10 Warranty Company is not efficient in selecting reliable, professional sub-contractors to do the work paid for, therefore, you are better off saving your money and paying out of pocket.

Why would you not give an employee after 10 years with the company a pay raise? The gold plated watch is an insult. Not only do you lie and cheat customers you work your employee's to death with out a raise and then given them a worthless watch so they can be on time to the job. I am so glad I left the company and the manager of the sales department Kevin Beatty is a slave driver from MCI. We all know what happened to MCI Worldcom, delisted. Have some compasion for your hard working employee's and customers.

After being a customer for years, I recently canceled our policy . . . . This is the email that I sent to cancel (If you are wondering, they could not cancel our coverage over the phone):

We have been a customer for a number of years and were disappointed with the way that our recent issue was handled and communicated. Our microwave began arcing and catching fire so we called 2-10 to report the issue

After opening a claim, a representative from Buyrite Appliances contacted us to schedule an appointment. He came out the next day, we paid him $50, he looked at the microwave and said that it needed to be replaced. We then asked him what we should expect as the next step. He said that he would submit the paperwork recommending replacement and that 2-10 would contact us within the next couple of days.

2-10 failed to contacted us, so we called back to see what the next step was. The repairman never submitted any paperwork and the 2-10 agent had to call Buyrite Appliance to obtain the paperwork. We were then told that we didn't have the "right type" of coverage to cover replacement of the microwave. We have never been offered a different type of coverage and thought that we were covered for any type of appliance malfunction.

So we paid the repairman $50 and have been paying 2-10 over $50 per month for quite sometime and now shopping for microwave that we felt should have been covered.

Did you really lose a loyal customer over a $200 microwave? Yes you have.

After complaining about the same problem twice, Home Warranty 2-10 explains that the Trade Fee they require before services are rendered are payable with each different diagnosis rather than the complaint. In my example, my refridgerator started Freezing my fresh food and there is water in the base of the refridgerator. I called and filed a report, they had a repair man come out. He flushed out the lines. The SAME problem continued, within 30 days I contacted Home Warranty 2-10 they sent back the repair person who offered a different solution. Home warranty 2-10 authorized the repair, but only after I paid another Trade fee of $100.00. They explain that with each new soloution, I owe another $100 even though my original problem still exists.

I also discovered that my electric wiring for the living room, kitchen, dining room, bedroom and 1/2 bathroom (located in the master bedroom) are all wired on the same circuit breaker. Home Warranty 2-10 was called, I paid the $100 trade Fee to the electrician. Home Warranty states that they are not responsible for over wired circuit breakers. The electrician explained that re-wiring was needed and I needed a new circuit breaker box. In the contract I was given by Home Warranty 2-10 under equipment eligible for coverage Elecrtrical - electrical wiring is listed as being covered.

www.homebuyerswarranty.blogspot.com

2-10 Home Buyers Warranty
I worked for 2-10 HBW for over 9 years in the sales department. This Company does not care about it's employee's or customers. They are a cash cow company. All they care about is meeting there monthly sales revenue quota. Over 5.5 million a month. They try to decline claims for all home owners.

DO NOT WAIST YOUR MONEY WITH THIS COMPANY.

I would go with American Home Shield before this home warranty company.

They never gave me a pay raise in 9 years. Not even .10 cents and hour.

Nothing!

What does that say about the company?

I now work for the best Company in the world.
Posted by Justin Barber at 10:34 AM 3 comments Email This BlogThis! Share to Twitter Share to Facebook Share to Google Buzz
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STAY AWAY FROM 2-10 HOME WARRANTY!

When we first bought our home, the sellers paid for the first year of the home warranty and they chose 2-10 Home Warranty. The first year, we didn't have a need to submit a claim. So when the renewal came due, we just renewed it for another year. Now we received another renewal notice for the third year. The price of the warranty increase by $100 and the deductible increase by another $25. The coverage remained the same. We decided not to renew this time and decided to submit claims for some things now before our contract ended.

One issue was a bearing going out in the dryer. Contractor comes out and says, yes it's a bearing. Writes a receipt for the $75 deductible we paid him and says he will order the part. Never orders the part. A little digging by us and the contractor has no business address or business phone. He just uses a cell phone. We try to contact him about coming back out, but his voicemail is full and won't accept any more messages! He took our $75 and hasn't done a single bit of work. You would think that 2-10 Home Warranty would be a little more selective on who they allow to contract with them!

My wife and I have been on the phone with 2-10 customer service for hours addressing an garbage disposal issue. The issue is that the thing doesn't work properly. What they told us is that if it turns on it works and you are not suppose to put food down a garbage disposal and any clog that occurs is entirely our fault because of negligence. They even have a plumber who states that food should never go down a garbage disposal. If this warranty wasn't a gift from my agent, I would cancel the policy.

This company has become one of the many businesses trying to scam consumers in the middle of a recession. For many years their home warranty "standard option" covered nearly everything. When its time to renew your warranty, their customer service reps hound you with repeated calls trying to get you to renew. They tell you that "EVERYTHING IS STILL THE SAME." Without notifying customers, in 2009, 2-10 made HUGE changes to their standard warranty. Their standard warranty now covers small parts of an appliance, and they now added a Supreme Option, which costs more money, to cover other parts of the same appliance. So now, you appliance will not be fully covered. Only parts of your applicance will be covered under one plan, and other parts will be covered under another plan, which costs more! You will not find this out until you file a claim (they still won't tell you about the change), send out a contractor to collect your 50 dollar deductible, and then tell you the part is not covered under the plan, and that the only way the part is covered is under some new plan which costs MORE! THEY WILL GET CAUGHT IN THEIR GREED AND GO DOWN JUST LIKE THE REST OF THESE BANKS AND BUSINESSES THAT HAVE SCAMMED CONSUMERS. Don't let them get you FILE COMPLAINTS AND SUE!

2-10 Warranty is a horrible company. I have an AC unit that went out on 6/29/2009. It is now 7/17/2009 and has been about 90-100 degrees everyday. They have not still fixed the unit. I have made nearly 70, yes 70 calls to them with never once a call back. They do not live up to their end of the deal, do not care. Good luck to you 2-10 warranty holders that have something break on them. If there is ever a class action lawsuit filed against this company, please contact me for any assistance.

This will be printed and CC to Department of Disabled Veteran Affairs and the VA Loan Department... to let them be aware, of bad business and credibility in keeping one's word...in a dispute when a customer/consumer has been verbally told... a credit will be issued by the claim department... but then told to mail a letter for file, in whereas... it now Becomes... a 'request'

I called in and had to make two work orders... verbalizing that I had an issue with a continual leak on my front hose connection.. which I feared would burn out my water/well pump (my first time in a home with such) I also had a leak in the rear water connection... I explained this was my main issue for a claim, but stated that I had just had a local person change a washer, from under my kitchen sink... what was the possibility of it all being connected... when the first contractor did not respond.. I called in with a second request.in short, that Friday afternoon... I found out that the responding contractor... told my son (I had to leave for a job interview, haaving been out of work as a Veteran for a month and a half... but feeling the need to leave cash for the cover charge... Very much needed for gas... which I did without for the next few days) IF I had known, that they could not perform any.. work on a water connection... AND before I left... I explained to the two drivers... two diffferent trucks showed up for the job... that my CONCERN was indeed these water connections... the gentleman who came in the house, verbalized that 'he did not see ANYTHING wrong with the sink... probably just sweat... do I need to have him come to small claims court?... but after leaving... they changed out the rings... which had been previously done... telling my son... that the connection job could be done... for $300.00... If I would have been there... I would have refused payment, simply from what WE... discussed openly 'face to face... they never said... they could not do the MAIN requested.. and important job.. by contract of your company! If I had wrote a check... I would have stopped payment... I called the claims department upon returning home... who had a present supervisor clami... verbalized to me... that they would honor a refund.. BECAUSE... the claim should have never been placed... I was placed on hold to Customer service to alleviate... sending a fax or formal letter... to approve and commit to such refund... but of course the department was already closed. On Monday, I called and was told they needed a letter on File... to show the circumcumstances... and the refund would be processed. I called back several days later... to be told that this.. Verbal Committment was now, just a request letter by my part... to be approved, but not official... I suffered monotary loss and stresss due to this... does the government need to blacklist your company...? This policy was paid in full...in my VA loan purchase in March 2009... I could have gone with a previous company AHS... american home sheild, from my previous home... but the seller reccommended this company... much to my mistake... seems like.. the "quality assurance... and the promise of a taped conversation... is all a farce! I am not rich... and struggle... again, now just... starting a job..6 July 2009. Now I have a AC problem... and because I am paid for... by your company have to Depend on honest service again... and the claim department being thorough in their knowledge of coverage policy...!

I am saddening. that I had to stress waiting for this..

I would like to file a complaint against 2-10 Home Buyers Warranty. My A/C unit stopped working on 6/23/09, I filed a claim on the same day. The agent that I spoke with stated that they were placing my claim as an emergency. Here in Florida we have scorching heat. My problem has still not been resolved yet as of today's date 6/30/09. My family and I have been really suffering. We have been given the run around for 7 days and nothing has been resolved yet. I spoke with the contractor that was supposed to fix my A/C unit and he stated that 2-10 warranty had not turned in a purchase order for my unit yet and today is 6/30/09. I f this is an emergency claim I would hate to see a regular one. I tried to contact 2-10 warranty today and they told me that there systems were down and they did not how long it would take them to get them back running again. I am really disappointed with the service that I have received from 2-10 Home Buyers Warranty, and I do not know when my problem will be resolved as far as my A/C goes.

I am very frustrated with the company's service! It took more than a month before 2-10 decided to replace my dishwasher. They gave me the option of buy-out for $570 or getting a GE-brand dishwasher, which I thought would be a better option so I chose the GE-brand dishwasher. But the person I talked to misunderstood my option! After 10 days of not hearing from them, I called to follow up only to learn that they were not sending me a dishwasher; instead they were sending me a check for $570 (which, in hindsight, would have been a better option!). I had to return the check and wait for another 5 days for the dishwasher to arrive. Instead of having GE company install the applicance (which did not make sense to me), 2-10 had to send their contractor to install it. So, the person installed it and the dishwasher electrical wiring blew up! He did not check that the old dishwasher was hooked up to a 240-voltage, while the new dishwasher is on a 110-voltage. I would think that it would be standard protocol for someone installing an appliance to check the wiring and electrical voltage before any appliance could be hooked up. Now, 2-10 said it is not the contractor's fault and therefore they have no responsibility to replace the dishwasher; 2-10 said I should have told them about the voltage. My argument is that 2-10 would have researched about the old dishwasher (Indesit brand) to find a comparable dishwasher as a replacement, and their research should have prompted them to at least ask me the voltage! All they asked me was a picture of the dishwasher! You would think that they would cover all the necessary details given the business they are in! As a buyer of a 20-year old house, it did not occur to me to pay attention to the voltage of appliances (which I learn to do now) but I still could not accept that a technician installing something would not check first, as a safety precaution, the voltage.

My husband and I, brought our first home, and we went with 2-10 homebuyers warranty of Virginia. We paid $345.00 with a $85 trade fee. We thought that we were covered if any thing needed to be repaired. Our gas water heater went out, in the height of winter, so I called our warranty company. It was on a Saturday, our policy clearly states ( 24 hours-365 days a year) So I thought we were okay... wrong even though they clearly say (24hrs---365 days a year ) on their policy, what they tell you when you call on a weekend or a holiday is that they will get in contact with the trades person but they don't do service call on the weekend, or better yet when you call the trades people your self, and leave your information, they ask if you are covered under the 2-10 warranty, and when you say you are thats when they can not service you no matter how serious the problem because all they will collect from you is the trade fee, not weekend, or holiday pay. So with a very young baby a toddler, and a few more family members, we had to boil water for bathing until Monday. The trades people finally came to service the water heater, they demaned the money up front, before even looking at the heater, I dont know about you, but I pay upon delivery of goods or service. I called the company who informed me " yes you have to pay them before they start". So I paid them and they looked at the heater, and started fixing it, I left home to run a few errands, upon my arrvial home, I see that the trade service men have left, but, I am greeted with a overhelming odor of gas, the farther I travel in my home the stronger the smell, until I pinpoint the source, the GAS WATER HEATER is leaking GAS! so My husaband and I get everyone out the house I call the warranty company from outside my home and they tell me that they can't get in contact with the service men, and that it may be hours before they can get back to my home! All awhile my home is filling with gas, so I call the emergency number to the gas company, and they said that they would be sending someone right away, and stay out of the house and then, they gave a list of things not to do. Our warranty company called me back saying that the service men were on their way back but was not sure how long their arrvial would take. Needless to say the service man from the gas company arrived to my home well before they did. I was talking with the gas man when they drove up. The warranty service men went in to my home, I asked the gas man to stay, and I went to talk to the other men, I wanted to confronted the lead man about the smell, I over heard him say to his helper tell her ( meaning me ) to get rid of the gas man before he comes in and red tags us.. I continue in and I am confronted by the helper who indeeds tells me, " we are here the gas man can leave now, ignoring him, I ask the lead man about the gas leak, he informs me in a flippant manner, "it wasnt enough gas leaking yet to blow up the house." I left him working on the leak, and went back out side to talk to the other gas service man, I asked him what did red tag mean, he asked where did I hear that term, I when repeated what I heard. He procceded to explain to me red tag has to do with not fixing something properly the company who serviced the job has to go to court, fines and fees must be paid, and then they have to come back and fix their original work. So at that moment the helper informs me they are done, and they start packing their van to leave. I ask the gas service man to check their work, he does, and tells me to hurry up and get them there is still a leak, I do so, the trades men from my warranty company comes back in, the gas man show them there is still a leak, they tighten it again, and it is checked again and it is stilling leaking finally they change out a nozzel connecting piece tightens it and no more leak. ( Later I find out from the gas man that they put the piece on with the wrong type of tool causing damage to the nozzel and that if I hadn't had it checked it would have continue to leak, and only God knows what would have happened to our family, over time)
The gas man informs the warranty tradesmen that there has been a recall on certain parts of our water heater and they can get the free parts to fix them. at that lead guy in front of all of us turns to the helper and said " when that happens we can go get the parts for free and still charge the company for the parts." I was dumbfounded, I quickly got the warranty trades men out of my home. I have had other dealings with my warranty company and was greatly dissapointed, and never will I renew with them or recommended them to any one... ever! Oh yeah by the way they increased their policy rate this year by $100.00, I wonder if they did any thing in the way of better customer service?

The drain under my tub is ruptured. I have a home warranty through 2-10/ Home Buyers Resale Warranty Corporation that notes that plumbing is covered. They say that they do not cover any damage due to a leak nor do they cover any damage done to the structure in order to repair a covered repair. They refuse to pay for the removal of the tub to diagnose the source of the drain rupture, which they may or may cover to fix. They will only know for sure if I pay to have the tub removed so that they can assess whether or not they cover it. If they have to remove the tub to fix the drain, isn't or shoudn't that be part of teh repair cost, which they say is covered only up to $500?

Failure to live up to contract and or professionally resolve dispute.

Dishwasher, broke - called company sent a subcontractor out.

Contractor said it was un repairable.

2-10 states that I not them have to go thru the kitchen-aide because kitchen aide has a lifetime warranty on this product. 2-10 said they will pay 200 USD towards labor cost. Kitchenaide said in no way is the product covered under warranty as I am not the original owner. ( I CONFIRM THIS AS TRUE! ). 2-10 then treats me like Im lying to them about this information, I encourage them to contact kitchen aide them self which they don't do. I once again contact kitchen aide and get them to email a denial letter, forward it to 2-10 home warranty still with no resolve in the mean time I can't even get rid of the broken dishwasher in the event that someone some day wants to repair it!. Horrible costumer service a complete and deliberate refusal to honor contract. Save your self hours and hours of frustration and disappointment.