MetroMile
Reviews and Complaints

As someone deeply invested in the world of insurance, I understand the importance of finding the right coverage that suits your needs. MetroMile, with its innovative pay-per-mile approach, has garnered mixed reviews from customers. While some praise the cost-saving benefits and personalized rates based on actual driving habits, others have raised concerns about customer service and device functionality.

It's crucial to acknowledge the positive experiences shared by customers who have saved significantly on their premiums and appreciated the transparency in billing. The ability to track trips, monitor vehicle health, and enjoy additional features like roadside assistance has been highlighted as valuable.

On the flip side, there are valid criticisms regarding inflated mileage calculations, unexpected rate hikes, and challenges with device connectivity. Issues with customer service responsiveness and claims processing have also been noted, indicating areas for improvement.

Ultimately, choosing an insurance provider is a personal decision that hinges on individual preferences and priorities. While MetroMile offers an innovative approach to auto insurance that resonates with many, it's essential to weigh the pros and cons outlined in customer reviews to make an informed choice that aligns with your needs and expectations.

Metromile is a company that I hope does really well and becomes successful. I have downloaded the app and I only drive about 5000 miles per year as I live in a city. My high insurance is probably subsidzing those who drive more than *** miles per year which is not fair. Metromile will fix this and finally I can get lower priced insurance despite having a more expensive car I rarely drive. I am surprised that big insurance companies have not done this yet but maybe they didn't even want to bother with this as they make money anyways.

After moving to the city I was considering selling my car as it was just too damn expensive to have. I usually bike to work & just drive on weekends or roadtrips. I saw Metromile's ad on Bart and haven't looked back. I went from paying $130/month to now about ~$60! That's $800+ a year in savings! Can't beat that. I'm keeping my car because of Metromile.

I live in SF and take public transportation everywhere, only using my car to go on semi local weekend trips (larger trips I'll take a flight) - saving ~$50/month on auto insurance in an expensive city is incredible and it's very convenient to have the app (i have to move mine every week and a half for street sweeping so verrrryyy helpful). I have a 4 door sedan from 2015 Highly recommended for young professionals trying to save $ like me!

As an infrequent driver, I paid FAR less than I would have through a more conventional insurance policy.

More importantly, I couldn't be more pleased with the service I have received after my car was totaled by an uninsured driver.

The pay-out on my car was quick, and honestly more than I expected. They have also been very responsive regarding medical claims. My two adjusters have both been a joy to work with.

I couldn't have asked for better service!

I am a new customer with Metro Mile. I was dissatisfied with AARP hart ford for several reasons, not related to claims. So I contacted Metro Mile. Fast easy and I am saving more than half of what paid with AARP Harford. I also like the fact that they area new company, with the backing of some larger companies. It is refreshing to see something new, that really saves you money. No pressure sales. Several fiends have switched to MM since they saw my savings.

I don't drive much anymore as I am retired and can't drive at night anymore. My car is 3 years old and only has 7,000 miles on it. Uber has made getting around easier, but I still like having my own car.

It's getting expensive though, especially since Geico was charging me $3,000 per year! I heard that Metromile offers insurance for low mileage drivers and called them for a quote. It's true! The sales person on the phone was very kind and patient, and my new policy is only $1,300 per year. I am saving $1,700 per year! Definitely worth checking out if you don't drive that much.

Price: This really can't be beat if you're a low mileage commuter, and if the price savings gets even better with multiple cars under 1 policy.

Tech: Being able to get car diagnostics, location, etc. on your phone is all very helpful and useful.

Overall: I've been a customer for almost a year now, and I haven't had any issues. I will say that I'm a little abnormal of a customer as I have not had any accidents or events that required their customer service yet, but I would imagine they would do a decent job here. If you're a clean, low mileage driver with not a lot of abnormalities this is a great policy!

So, here's the deal. I was chillin' at my crib last week when I get a call from a neighbor sayin' some fool rammed into my car and three others. I rush outside and see my ride looking like it got hit by a freight train. Can you believe that?

Anyway, I filed a claim with Metromile (who I had just switched to last month) and also with the insurance company of the dude who hit my car (who the cops found). My ride got towed to a shop that night and after waiting for days, I finally hear back from the adjuster of my company. I ask about the other insurance but she tells me there are "issues" with it (sounds like a bunch of baloney to me).

Then I get a call from the total loss department sayin' my car is a goner. They give me some jibber jabber about "fair market value" minus the damages and my deductible. But when I ask about abrogation and whether the other company will pay for some or all of it, the total loss rep tells me he's not sure. What a bunch of yahoos!

Now I've been tryin' to reach someone from Metromile for days, but nobody picks up the dang phone. I want to know about the other company and the fees they charged me. They even charged me for the mileage from my hood to the shop where they towed my car. And get this, they're still gonna charge me for the insurance this month even though I don't have a car to insure anymore!

I'm tellin' you, Metromile is a joke and they sure don't live up to their promises. This whole process has been a complete nightmare and I want answers. It's not like I asked for some drunk to plow into my parked car and now I'm stuck with all these fees and nobody will talk to me about it. It ain't right!

My advice to you? Steer clear of Metromile and any other company like them. It's not worth the headache or the heartache.

In no way, shape, or form can I ever in good conscience leave this company a good review.

I've been with metromile for over a year now and I can say they are not worth the cheaper price no matter what they may tell you, it's cut rate service from a very new insurance company.

I filed a claim last year for someone hitting my vehicle outside the front door of a business that had cameras outside. After doing all the leg work myself; tried to get the local police to retrieve footage, called the companies' 3rd party security and tried to get them to release footage, etc. with zero help and follow-up at all from Metromile. They were of so little assistance that I just left the damage on the vehicle and had to take care of it on my own, and the attitude was very much that they were not looking to pay out a dime unless they would be legally obligated to based on hours of time already spent plus hours or days more of me working 100% on my own to "prove" it, seems like a "sit and wait for it to go away" strategy.

At this point I've been waiting over two months for them to resolve a different claim in which I purchased a brand new car, and had a lady hit me and total it the next day, then claimed she wasn't at fault so my own insurance company had to get involved...

The vehicle was an obvious total loss and the shop estimated more than 50% of the value and suspension/frame damage to the new car which pose SERIOUS safety concerns.

1. Their adjuster did not show up for weeks after the accident, subsequently recommended further diagnostics of the vehicle by the dealer, who also confirmed the diagnosis by the shop weeks later.

2. They waited another week after declaring the vehicle a total loss and are tried to go back on the payout, stating that they are being charged fees by the repair shop, which they themselves incurred by taking such an excruciatingly long time to respond to the claim and requesting the vehicle be sent for further testing at the dealer.

3. They tried to argue that they shouldn't have to pay the fees and that the cost to repair the vehicle, while still about 55% of the value, is too low to be a total loss regardless of suspension and frame damage safety issues, which would mean waiting 8-12 more weeks to fix the brand new vehicle all the while keeping up payments and insurance on the brand new vehicle that had been driven a total of 20 miles.

4. Another week or two later, after numerous attempts from my attourney to contact them, I was again informed it was a total loss and confirmed finally, and if not for legal counsel retained for other reasons regarding this accident, I can only imagine the torture to get this resolved, not to mention I cannot walk or work for months due to an injury from this same accident.

As far as I'm aware it is illegal for an insurance company to make a settlement declaration then take It back but I could be wrong.

Bottom line is bad business all around, and a perfect example of an insurance company crapping all over their customers by pretending to be great and having a good price, but looking for a way to screw you when you need them, maybe it's not as blatant an purposeful, but it sure does seem like it.

*years of experience working with insurance adjusters in the field of construction and home renovation and dealing with my own automobile claims for misc. Stuff over the last 10 years (some at fault, some not) and I can say this is by far a different experience across the board.

Man, I wish I had checked the reviews before signing up for MetroMile. I got into a fender bender where my car got absolutely wrecked and the other driver drove off without leaving a note. So, I turned to MetroMile and they seemed helpful at first. They were all about getting my car fixed, which is what I wanted. But, when it came down to actually paying out the claim? That's when everything went downhill, fast.

I was supposed to get paid the following week. TWO WEEKS ago. And I haven't heard a peep from anyone at MetroMile since. I had to chase them down like they were the dang Roadrunner, which is ridiculous. When I finally got a hold of someone, they told me that the previous agent I had worked with was no longer with the company. And that they had to "check with the evaluators" to make sure the damage I was claiming was justified. Are you kidding me?!

I told them that the last agent I spoke to had told me to choose between direct deposit or a check. So why the heck were they backtracking on me now?! After reading all these reviews about MetroMile, it's like I had a crystal ball this whole time. Apparently, this kind of unprofessionalism is standard operating procedure for these guys.

And, honestly, that's a major problem. I have a leased car and I wanted to make sure I had a real insurance plan in place to take care of it. And now I feel like I got suckered into something that wasn't worth it. They told me they'd get back to me, but I'm about ready to go to the Department of Insurance if I don't get some kind of satisfaction by the end of this week. Ugh.

As someone who has been a faithful customer of MetroMile for years, I'm heartbroken to say that my experience with them has gone downhill. I mean, I used to only pay $40-70 a month even though I only drove about 100-150 miles per month. But then I bought a newer car - a 10-year-old Cadillac - and immediately my insurance doubled. Can you believe it? And that was just the beginning of the problems.

Every few months my rate goes up and up and up, and for no apparent reason. I went to their website and entered all my car info but used a different email address, just to see what would happen. And guess what? I was quoted a new customer price that was HALF of what I'm currently paying. It's like they want to punish me for being a loyal customer.

Their computer program is like a sneaky little weasel, always trying to gauge us for unknown reasons. I mean, do they increase the per mile charge because you hardly drive? Do they mark up your rate because you drive a fancy schmancy car like a Cadillac, BMW, or Lexus, regardless of the fact that it's a decade old? Who knows? All I know is that their system is playing games with us.

And the worst part is that their sales reps and customer service are just as clueless as we are. They just follow their system, which has a few standard explanations for why a rate would go up, even if it doesn't apply to you. It's like they're reading from a script. And if you dare to question them, they'll just give you the runaround.

Honestly, I'm done with them. It's such a shame, too, because they had the right idea in helping people who barely drive their cars. But now it seems like they're just trying to squeeze every penny they can out of their customers. I'm hoping that another company will take over and actually stay loyal to their customers. Because we deserve better, folks. We really do.

So, everyone's talking about this new service called MetroMile - basically, it's an insurance company that bills you based on how much you drive. Seems like a pretty sweet deal, right? You save money if you're not on the road as much, and you're contributing less pollution to the environment. Win-win!

Well, sort of. Turns out, there's a catch. Sure, you can save some cash by using MetroMile, but when it comes time to file a claim, you might find yourself in a bit of a pickle. Their claims team is seriously understaffed, which means they can take FOREVER to get back to you. And when they do, they might not even have the answers you need.

In my experience, it took the full amount of time allowed by law for MetroMile to get me the money I needed for my claim. And let me tell you, that was a looooong time to be sitting around, waiting to hear back from them. And when I tried to call an agent in the claims department, I was just transferred to a voicemail system. Ugh, so frustrating! And on top of that, the message was super confusing - I had no idea what my options were. I ended up waiting on hold for 20 minutes, only to be connected to an agent who couldn't help me at all. What a waste of my time!

Basically, if you're using MetroMile, you're taking a bit of a gamble. Their claims department is still a work in progress, and it can be really hard to get in touch with someone if you need them. But hey, if you're not planning on filing a claim anytime soon, it might still be worth it. Just be prepared to deal with some hassles if something does go wrong.

So, picture this: it's already dark outside, my wife and I are stuck in a remote and sketchy industrial park, and her car won't start. We're fully insured with MetroMile, and we've used their Road Side Assistance app before with no problems, so we figure we'll just request some gasoline delivery. My wife fires up the app, it confirms the request was received, and we wait. And wait. And wait some more.

30 minutes later, I roll up with a gallon of gas in hand, but MetroMile still hasn't come through. In fact, the app still says the request is being processed. Hmmm...not a great start. We give the car a shot of gas, but it still doesn't start. We're now officially stranded and frustrated.

We decide to call MetroMile's Road Side Assistance number. Only thing is, they outsource this service to a company called AGERO. My wife gets connected with a lady named Kimberly, who proceeds to bungle things spectacularly. She can't find our MetroMile insurance policy for love or money, despite us triple-checking the number and giving her all the info she needs. After almost an hour of this nonsense, we finally get fed up and ask to speak with Kimberly's supervisor. Same story there: no record of our policy.

Meanwhile, I'm outside trying to jump-start the car, hoping against hope that it'll work. And guess what? It does! Hooray! We're able to get the car to an AutoZone and get a new battery (thank God for those guys). But needless to say, our experience with MetroMile was a massive disappointment. We're good drivers with no accidents or claims to speak of, but we can't trust our insurance company to come through for us when we need them the most. So we're currently on the hunt for a new insurance provider that we can trust to have our backs. As far as we're concerned, MetroMile is a swing and a miss. Don't make the same mistake we did, folks.

Hey there folks, I gotta tell ya about my experience with MetroMile. So, my car got jacked from my driveway a couple of weeks ago. Not a fun thing, ya know? Anyways, I was using their dongle device to track my mileage and stuff, and I noticed that the device stopped working shortly after the car left my driveway. So, I called 'em up to see if they could help locate the car with the transponder or something. But, they told me that they weren't getting a signal anymore.

Cut to two weeks later, and I'm getting an email from 'em saying that I haven't plugged in the device and they were gonna start charging me for 140 miles a day according to the terms of the contract. Like, seriously dude? I've been calling customer service almost every day for the past two weeks to tell 'em that the car was stolen but nobody seems to know anything about it.

So, naturally, I was super frustrated with the whole situation, but then something crazy happened. My car was recovered! But, unfortunately, it was declared a total loss and I had to file a claim with MetroMile. This is where things got interesting. Initially, the whole claims process was looking like it was gonna take forever but then, BAM! The claims adjuster came through and started handling everything quickly and efficiently.

To be honest, I'm still not sure if MetroMile's various departments have really got it together yet, but based on the performance of my claims adjuster I might give 'em another go when I decide to get another car. Oh, and I should also mention that this is not the only website where I'm posting this review. So yeah, if ya need a mileage tracker or insurance, MetroMile might be an okay choice, I guess. Just be prepared for some hiccups along the way.

Alrighty then, that's all I got. Catch ya later, peeps!

So, let's talk about MetroMile. I've been with them for over 8 freakin' years, can you believe it? They had all my car's info, which they should, and I never missed a damn payment. I'm a good driver, and my husband is too (love ya babe!). Now, here's where things gets a little whack. On Thanksgiving 2020, some shmuck stole my husband's Econoline from our house. Of course, we filed a claim and sent all the paperwork they asked for in January. Come March, we get a letter saying our policy is canceled on the 23rd. WTF! I call them up and they say it's because one of my vehicles was for commercial use (which they already knew, BTW). I ask the dude (sorry, don't remember his name) to reconsider and he's all like, "NOPE, sucks for you." So, I call back and end up talking to Usher. This guy seems cool and explains that they never got everything they asked for in January. I'm thinking, "What, why didn't anyone tell me?" So, I sent them everything he requested and waited for a reply. A few days later, they hit me back with an email saying they're still canceling my policy because I never sent everything in January AND my husband's van was for commercial use (again, THEY ALREADY KNEW THIS). I told both agents that I was willing to take my husband's van off my policy if it was considered a "high-risk" but they still said no. What a bunch of BS! This whole thing stressed me out like crazy and it's not even my damn fault that someone took my husband's van! Moral of the story? Don't use MetroMile. They're cheap, yeah, but you get what you pay for (and what you get isn't worth it).

Yo, let me tell you about Metromile. I've been rolling with these guys for four years now to save some cash on my auto insurance. Don't get me wrong, they ain't no scam, but they definitely ain't the quickest or most efficient company out there. I'm actually gonna switch to Progressive next month because they quoted me even cheaper than Geico.

So here's the deal with Metromile. If you get into a little fender bender, you take some pics of the damage and they get a third party to give you an estimate. Then you take your ride to a shop to get a real estimate and eventually Metromile will pay the difference. But here's the kicker, it takes forever to get your money. Like, we're talking at least 7-10 days and the initial estimate is always way less than the actual cost of repairs. But hey, at least they usually pay up.

Now, the customer service isn't the greatest. It's hard to get in touch with anyone who can actually help you right away. They ain't open 24 hours and their office is closed on weekends. When you file a claim online, it takes them 48 hours just to hit you back. Then you gotta wait another couple days to find out if your claim is approved. It's a whole thing.

They did send me a couple checks for minor damages though, so I guess they ain't all bad. Recently, I chose a shop outside of their network and those guys said they've never had such a hard time getting in touch with an insurance company to find out if they're getting paid. But, Metromile did eventually agree to pay.

I'm usually a loyal customer, but I'm starting to realize that I'm not really saving money with Metromile. My deductible is $250 and they're slow as heck to respond. Plus, my roadside service was super incompetent and my rates keep going up. I'm paying about $80-85 a month to only drive my car 250-300 miles a month. Like, what's the point?

I want to be able to drive with peace of mind, but Metromile ain't doing it for me. My quote from Progressive is $122.03 a month with unlimited miles, $100 deductibles, 24 hour service, $45 a day for a rental car, and a national reputation. As far as I'm concerned, that's worth the extra dough.

Now, don't get me wrong. Metromile ain't terrible. But if you're all about efficiency, reassurance, and a simple claims process, this company may not be your jam. They're still new and working out some kinks. If you get into a life-threatening accident, dealing with all the third-party peeps they use could be a total nightmare for your fam in need of immediate answers and service.

So that's just my two cents. Do with it what you will.

So I gotta tell ya, at first I was stoked about Metromile. Paying pennies a mile? Sign me up! But lately, they've been raising their rates like it's going out of style. I mean, I get it, they wanna make money, but it's like they don't even care about their customers anymore. And let me tell you, I'm not exactly driving a monster truck over here. I had a '96 Crown Vic when I signed up, and yeah, $15 a month was great. But then I upgrade to a 2018 Kia Soul Plus, thinking Metromile has my back. And they did, for like a minute. Until I got my renewal notice, and it was like "Congrats, your rate just went up a whole bunch!" What the heck, man? I thought we had something special!

So I start looking around, and find Root Insurance. Their app tracks your driving and gives you a personalized quote. And let me tell you, their rates were mucho better than Metromile. And they don't make you plug some thing into your car, either. So I switch over, cancel my policy with Metromile, and ask them why they're hiking their rates so dang much. And you know what they tell me? "Zip codes. Statewide increases." That's it! Like I'm supposed to be okay with it. And don't even get me started on the customer service. Waiting on the phone for an hour or more? Ain't nobody got time for that! And their roadside assistance? Whew! Let's just say I was stranded on the side of the road with a blown brake line for a hot minute.

Anyway, long story short, I'm done with Metromile. I don't need that kind of negativity in my life. Root Insurance is where it's at. And to all my fellow drivers out there, save yourself the headache and go with someone else. 'Cause trust me, Metromile ain't worth it anymore. Unless you hardly drive, in which case, good for you, I guess.

I was saving a substantial amount, at first, but lately Metromile seems to be addicted to rate hikes, and they don't actually save you a lot of money unless you hardly drive at all. When I signed up in 2016, I had a 1996 Ford Crown Victoria and thought "Hey, cool!" at paying like $15 a month and a couple cents a mile for basic liability coverage, but in July of this year, I financed a 2018 Kia Soul Plus. Part of what made me comfortable taking on a car payment was the thought that Metromile had my back on car insurance rates. For a short while, they did. I was quoted something like $44 a month plus 9.6 cents per mile for $250 Collision and Comprehensive, 100/300/50 liability, $1,000 medical payments. Unfortunately, when it came time to renew, I got a declarations page stating that my rate would go up to something like $58 a month and 11.9 cents per mile. I thought, "Gee, that's a sizable increase, but still a lot cheaper than what other insurers want, so I'm not happy about this, but what can I do?". So, a couple of weeks later, the guy I'm renting a parking spot from tells me to get out and I change my parking address back to my home address, which is roughly two blocks away. Metromile generated another declarations page for my next term, beginning 10/29, saying it would now be $67-something plus 13.5 cents per mile. I did some quick math and determined that my average monthly bill would be over the flat rate of traditional insurers, such as American Family, State Farm, and others, and none of them make you put a thing in your car that tracks mileage. Well, Root Insurance had my attention anyway because their app rides along and sees how you drive and then offers you a personalized quote. Long story short, I was able to get better insurance coverages than Metromile for a flat rate of $82 per month (paid for the whole term up front), and so I accepted this and canceled my policy with Metromile, effective 10/29. I asked Metromile what gave. Why did my rates skyrocket, and then do so again, and wasn't really given satisfactory answers. I was told things like, "Well, different zip codes, and general statewide increases...". If that's the case, then Metromile has definitely lost their edge and is due to lose more customers because the potential savings just are now minimal and not worth the uncertainty, or having to install spyware in your car to determine your rates. And like all proprietary software, we can't be sure that Metromile is limiting themselves to only what they said it would do. For example, Microsoft, Facebook, Google, and other big name companies use proprietary software to gather data and use it for god knows what. I'm not sure that Metromile used my information from the Pulse device maliciously to increase their rate, though, as the Root app rated my driving 9 out of 10. *shrugRegardless, I'd never be able to prove that. Perhaps Metromile's customers are being asked to pay more because people living on the coast are getting hit by hurricanes and the entire state of California keeps getting set on fire, but that still really isn't my problem, in Illinois. It's not fair to punish me for the proverbial foolish man who built his house on the equally proverbial sand. Then there's the marketing that's all over the CTA recently. Maybe we're paying for that too. The funny part is that it says "Switch to Metromile and pay pennies per mile. Yes, just pennies!". The part that they left out seems to be that it's getting to be a bloody awful lot of pennies, and more every renewal or minor change to your policy. Will the last one to cancel Metromile please turn out the lights?

UPDATE 2/17/19: Well, I moved out of Chicago to Fox Lake, IL and Root Insurance gave me a substantially lower premium and a pro-rated refund for living in a better zip code. I checked Metromile again and it was going to cost me the same as when I lived in Chicago. So now, there's a huge difference. The base rate with Root ($65 a month with paid in full) with Root is now less than it would be to leave my car in the garage 24/7 and never drive anywhere with Metromile.

I'd also like to point out some things that I didn't mention in my original review. The customer service at Metromile is pure crap. You'll wait longer on the phone to talk to someone from Metromile than you will if you call the Post Office 800 number, Social Security, or the IRS. Like, an hour or more is not unheard of. Root answers the phone in a few minutes if you have a question and need to talk to a person. Also, Metromile's roadside assistance sucks. When I was driving the Crown Victoria, I blew a brake line out in Fort Wayne, Indiana and needed a tow truck (I got it off the road safely on the last remaining brake pressure.). Metromile let me open a ticket on the app, but when the tow truck did not arrive (in the middle of winter, mind you), I called them back and they said something like "Oh, we sent the tow truck out to such and such street in Chicago." and I'm like "I'm 170 miles from Chicago and don't you have a device plugged into my car telling you where I'm at?". Who are these people? Anyway, at that point in time I dropped Metromile's roadside and got AAA. In fact, I had my old AAA card in my wallet and they let me renew my membership on the phone and sent a tow truck 45 minutes later.

So, let me tell you about my experience with Metromile's roadside assistance. I had the misfortune to need them twice, once when my battery died and another time for a tow. The first time was a total disaster. I waited for two hours and no truck showed up! Can you believe that? I called them multiple times, but it was like talking to a brick wall. In the end, I had to call a friend to come and jump-start my car.

The second time was an even bigger nightmare. They told me that a towing company was on its way, but when I called the number they gave me, there was no answer. After an hour, I got a text saying that another towing company was on its way, but I was skeptical. When I called the towing company listed on the text, they informed me that they had told the Metromile agent they couldn't come for another two hours! Plus, they had my phone number listed as someone else's! What kind of circus is that?

What made it even worse is that Metromile only pays $75 for the tow, which left me with a hefty bill to cover. What's the point of having their "help" if I have to pay most of it? AAA's roadside assistance is more expensive, sure, but at least I know they'll actually show up when I need them. Metromile's assistance was a joke and just made my problems worse.

In conclusion, I wouldn't recommend Metromile's roadside assistance to anyone. It's better to invest a little more money in AAA and know that you're getting quality service when you need it most. Don't make the same mistake I did and trust Metromile's farce of a service.

Well, let me tell you about my experience with Metromile, it hasn't been the smoothest ride. So, I recently had a name change and had to contact their customer care. And let me say, I had to call SIX times before I could even talk to someone. And to top it off, I had to wait for over 30 minutes on hold for each call. When I finally did get through, the customer representative wasn't the friendliest and even deleted my data not once but TWICE. I mean, come on man! It's not rocket science, how hard is it to save a file?

But wait, there's more! Me and my partner had spoken to them when we moved to our new address a year ago. And what did we find out? They never saved our address info! What?! So, for a whole year, we've been overpaying by a whopping $9 each month, which adds up to over $100 extra, than we should have been paying. And to top it off, what does their customer service agent do? Refuses to put in a request to get our overpayments back!

He then tried to pull the old "feel sorry for me" trick, saying he's been working overtime and is in the sales department. Like, what does that have to do with anything? You can't keep up with the customer service and we get the shaft? Extremely poor business practices, if you ask me.

So, there you have it folks. If you're thinking of signing up to Metromile, think again. These guys need to get their act together and stop taking their customers for granted.

So, I was a Metromile customer for a hot minute; two whole years to be exact. However, I was beyond frustrated with the whole thing and decided to cancel and find a new option that fit my needs better. The idea of Metromile is attractive: you only pay for the miles you drive. But if I'm honest, my experience with the company was less than optimal.

Let's start with the customer service. It was a hot mess. They're only open during regular business hours, which is when most of us are also at work. So, if you have an issue or need to talk to someone, be prepared to call on your lunch break and wait on hold for eons. Lord knows I've spent more time on hold with Metromile than I care to admit. Once I finally did get someone on the line, I didn't feel like my concerns were taken seriously. It was frustrating to say the least.

Then there's the savings. On paper, it should be cheaper to only pay for the miles you drive, right? Well, in reality, it didn't work that way for me. I was paying for basic liability on cars that I barely drove, yet I was still forking over an average of $110 per month. It just didn't add up.

And the devices they use to track your mileage? Let's just say they weren't reliable. On the cars that I drove infrequently, the devices rarely worked as they should. I'd get emails saying they lost signal and I needed to call someone during the day (which, let's be real, wasn't really feasible for me). When I finally did get someone on the line, they told me the solution was to just drive the car. But that kind of defeats the whole purpose of the service, doesn't it?

In summary, if you're thinking about trying out Metromile, I'd say save yourself the headache and go with a more traditional insurer. Trust me, your sanity (and bank account) will thank you.

Can't say we had the best experience using Metromile. We thought it sounded like a great deal, but we soon discovered that if something sounds too good to be true, it probably is. We ended up with policies we didn't even ask for, and it was partly our fault for not reviewing them carefully, but that doesn't excuse Metromile's shady practices. And to top it all off, we asked for a declaration page to be mailed to us and it never arrived. When we followed up, Metromile's response was basically, "Well, you didn't contact us again, so we assumed everything was fine." Are you kidding me? They couldn't even bother to check back with us to make sure they were providing the right coverage for us.

In the end, we had to pay extra for the unwanted options they added, and they refused to cancel and refund them. They acted like it was just an "inconvenience," but it cost us real money. And now that they're owned by Lemonade Inc., we're not fooled. We won't be using Metromile again.

Yo, lemme tell you 'bout MetroMile. I used to be all like "these guys are the bomb" and everything. But then, outta nowhere, their underwriting team sent me an email saying someone was living with me and driving my car. Like, what the heck?! There was zero reason for this and I thought it was just one of their annoying ad emails so I ignored it at first. But then I got a frickin' letter saying they were gonna cancel my policy because of it. So I'm like "nah man, no one is living with me or driving my car" and sent that info back in. But still, they wouldn't call off the cancellation.

I was a good customer for years, bruh. Never had anyone move in with me or even touch my car. But MetroMile didn't care. I even tried to get the CEO involved, but nope, they still cancelled my policy. And then had the nerve to offer me help from one of their business partners to find new insurance - like, seriously?! You gonna cancel on me for something that came outta nowhere and then offer me help from your partner? No thanks, man.

I'm guessing this is all 'cause I filed a claim for getting hit and run. Like, come on MetroMile, get your business straight. I'm never gonna recommend them again after this crazy ordeal. It's just some terrible business dealings, ya know?

So, let me tell y'all about my experience with MetroMile. I signed up for their services on June 15, 2018 and was expecting some smooth sailing from there, but boy was I in for a ride! When I received the device 2 and a half weeks later, it didn't work. And let me tell you, these peeps started charging me 150 miles a day for that questionable device 'cause they didn't receive a signal. I was so pi***! I immediately tried to contact them through phone, email, even Facebook Messenger, but I got no response from these cats for 5+ business days. When they finally replied, it was over Facebook Messenger, y'all. Ain't that crazy?

With my charges finally being reversed, I received a new device, but I had to threaten them that I would report their a*** to the PA Department of Insurance to get things done. I'm not even joking. After that experience, I am convinced that MetroMile is understaffed and can't handle the volume. Just go take a look at the reviews on Glassdoor and you'll see what I'm talking about.

Despite all that, I kept my cool and decided to stick around with them. Why, you say? Because their base rate is 1/3 of what it was with Liberty Mutual, and 1/4 of what Geico and Progressive offered me. But, let me tell you, if I ever need to make a claim, I have a feeling that I'll be in for a long ride.

Honestly, if I drove more than one or two days a week, I'd drop these guys like a hot potato. But, since I walk to work and bike around my hometown of Center City Philadelphia, MetroMile works for me. However, if you use your car for work or have other necessities, I won't recommend this company to y'all. Trust me, it's just not worth it.

Man, let me tell you about MetroMile - what a freakin' mess! So, I'm driving down the highway, minding my own damn business when BAM, outta nowhere a [censored] deer jumps out in front of me. Well, I'm proud to say I didn't wreck my car or nothin', but I did end up with a nasty lil' back injury that was causin' me pain.

So, I'm expectin' MetroMile to come through for me, cover my damages and help me out with a rental car - ya know, like insurance companies are supposed to. But NOPE, they gotta treat me like a criminal, put my case "under investigation" for two whole weeks! And let me tell you, tryin' to deal with those clowns on the phone was a freakin' nightmare. They made me record THREE STATEMENTS, like they don't trust what I'm sayin'. And then they go and ask my friend all sorts of personal details, like it's any of their business.

I've been callin' these jokers non-stop, tryin' to get someone to help me out - but it's like talkin' to a brick wall. Every time I call, they tell me some other rep is handlin' my case now and I can't talk to nobody important. And don't even get me started on how they bounced me around from person to person - I swear they don't even know what they're doin'.

Honestly, I would NOT recommend MetroMile to my worst enemy. They're a bunch of heartless, good-for-nothin' losers who just wanna take your money and run. I'm regretting the day I ever signed up with 'em - and if they don't get their act together soon, I might just have to take 'em to court. Stay away from these clowns at all costs, folks!

So, here's the thing, I had to file a claim with MetroMile because some insured genius backed up into my car. Enter Samina G. She was my designated claim rep. Let me tell you, useless is just the start of it. She left me a voicemail, went on vacation and I basically had to wait for her to reach out 2 months later! And don't even get me started on how many times I called her and she just disappeared into the void.

So, let's fast forward to March 13th, where I was still waiting to get heard on my claim. I spoke to Matt and was expecting a little bit of progress, but nah bruh, they still needed ANOTHER recorded interview. Now mind you, I had already done that way back in 2021, around December. But I complied anyway because I was fed up with the ghosting. But lemme tell you, this dude Matt, he was something else. He talked to me like I was a pesky fly or something. I was so mad, I recorded that whole convo myself because I wasn't trusting anyone at that point. And to top it off, he even tried to gas light me. The nerve!

But, as always, there's a bright spot in every stormy cloud. And in this case, that was Morgan S. I finally spoke to her on March 15th and she was amazing. She somehow got me a shop that was literally a block away and got me reimbursed for all the pain and suffering. She ran circles around Samina and Matt, honestly.

Now don't get me wrong, if Morgan was my main rep from the very beginning, this would be a 5-star review. But unfortunately, that's not how it went down. Samina totally needs more communication skills and Matt might be better off in a different profession. But Morgan, you're the best! Thanks for finally getting things moving in the right direction.

Oh man, let me tell you about my experience with Metromile. So, a while back, my car battery just went dead out of nowhere. I was like, "What in the world?!" So, I took my 2016 Lexus CT200 hybrid to the dealership, and they were just as clueless as I was. They replaced the battery and sent me on my way, saying it should be all good now. But, nope. 30 days later, the new battery died too! I couldn't believe it. So, back to Lexus I went for some further testing. They thought something was draining my battery, but they couldn't figure out what. They even blamed my aftermarket stereo! I took the car back to the stereo installers, and while we were testing, we found that there was a draw on the battery that wasn't coming from the stereo. What a mystery!

Now, here's where things get really interesting. I figured out that all these problems started right after I signed up for Metromile and installed their little plug-in device. I mean, it's so innocent looking, right?! Well, as soon as I removed that sucker, the 100 Millamp draw disappeared and returned to normal. Can you believe that?!

I've been trying to reach Metromile by phone to report this problem, but it's like they don't even exist! I've been stuck on hold forever with recordings saying they're experiencing high call volumes. Ugh, I regret ever signing up for their "money saving" insurance. It's been more of a headache than anything else.

Last summer my family made the move to sunny California and I was in charge of buying a new car and auto insurance. I came across Metromile, a company that charges for coverage based on the number of miles driven, which was perfect for me since I don't drive that much. However, during my recent policy renewal, I noticed that my insurance rate had increased. When I contacted Metromile to find out why, they informed me that it was due to a previous driver's license suspension on August 25, 2018. This was news to me since I had never had my license suspended before and I knew it had to be a mistake.

So, I did what any normal person would do and contacted both the Massachusetts and California DMV to get proof that there was no license suspension on my record. I then sent this information to Metromile, but they requested even more documentation, specifically stating that my license had never been suspended in any state. This was ridiculous considering I had been driving for over 20 years and had lived in 6 different states.

Metromile refused to correct the rate increase or process a refund, so I reluctantly cancelled my policy and switched to another auto insurance company. I didn't want to do business with a company that didn't value their customers and seemed to go out of their way to make things difficult.

To add insult to injury, Metromile would bombard me with messages and emails if the pulse device signal was un-detected for any reason, threatening me with huge penalties. Their rates were also not that cheap, despite the fact that I drive less than 5000 miles each year.

Overall, I wouldn't recommend Metromile to anyone. It's not worth the hassle and the inflated rates for something as essential as auto insurance.