24 Hour Fitness
Reviews and Complaints

I went to 24 hour fitness in *** to sign up for a monthly membership. *** who attended to me told me that I would have to take a package deal consisting of 5 personal training session, a monthly membership for life and 2 *** passes for as long as I maintain my membership. *** assured me that this was the best deal and I was getting it only because he needed to sign up a client that day. He also assured me that I am committing to only 5 personal training sessions and no further billing for personal training would take place after my initial payment. At the time of sign up , I made it very clear that I am committing to the 5 personal training sessions only and did not want and further personal training once the 5 sessions ended. *** agreed to this and introduced me to my trainer *** ,who also became aware that I am having 5 sessions only.Unfortunately, 24 fitness continued to charge my credit card $200 a month for additional personal training which I did not agree to nor did I participate in. I brought the mistake to the manager *** and ***. *** acknowledged it was a mistake on his part and said *** was seeing about a refund. *** agreed that a refund would be issued after speaking to *** and him admitting it was a mistake. After weeks of having *** assuring me that a refund was on its way I finally spoke with the other manager *** who said I could not get a refund . Both *** and *** advised me to request a refund from my credit card , despite the fact that the excess boiling was an error on their part. I requested a meeting between myself, *** ,*** and *** to resolve the issue and was told that it was *** last day at and a meeting was denied. I strongly believe 24 hour fitness mis represented themself and lied to me . They also continued to bill my credit card without my permission and is refusing to issue a refund for personal training sessions I did not take or authorized to be billed.I have written to 24 hour fitness cooperate office to get a refund but to date I have yet to hear from them. I am requesting your assistance in this matter and all help is greatly appreciated.Thank you

In October I switch to my Medicare senior advantage and put my membership on that. to do that I had to cancel my membership that was in my nick name and go to my legal name for it. Now they cant find my old membership but it is still charging my credit card. The phone numbers they give to contact them all say they offices are closed I have tried 4 times throughout the day to reach them. I called my local gym and they can not find my old membership. I have started a dispute with my card company on this.

To whom this may concern,

Even though I'm not homosexual, I have few homosexual friends. At the Woodland Hill Club location, I saw one of my homosexual friends at the club and hugged him. I hadn't seen him in forever so I was happy to see him.

After he left I went to the pool area, and a club member out of nowhere started calling me a [censored]. Thank god two 24-hour fitness employees were there and witnessed the entire situation. That club member started to approach me in a threatening way and I took a defensive posture.

However, the 24-hour fitness employees prevented the fight from happening.

Regards,

Marlo Barge

310.463.1035

Member ID MBR10970083

Please view the photos. Need I say anymore? BLACK MOLDS EVERYWHERE! Should I call in the regulatory agency to check out the shower rooms? Needs help to clean up these hazardous showers NOW! They tell me they dont have a lady to clean the Lady's rooms. This is the result of having its members subjected to unhealthy conditions every time we come in to take a shower. Just drive few miles up the road to Santa Monica 24hr Fitness and look at their showers. Completely spotless!

I want to file a complaint to 24-hour fitness customer service as they fail to resolve any of my issues. I reached out to their phone center, only to be redirected to 24hr at where I go, which is the one in Aborn Rd, 95122. I called them multiple times and no one picked up during working hours.

I went ahead and sent an email on September 25, only to get an automatic reply and never a response. I sent them another email on Oct 5th and still no answer.

When I go to the front desk, they redirect me back to the customer service number. What the fk?

The issue: They renewed my yearly membership without my consent. I have not been to the gym for over 8 months, so it makes no sense that I would want to renew. I was not emailed another relating to renewals so this was a dirty trick done by you guys. Completely unacceptable. I want a refund asap.

My name is Nghi Nguyen. My email is nguyen.[protected]@gmail.com. I am based in San Jose, CA and I go to the one on Aborn Rd.

24 hr fitness at 2180 N Lincoln Ave Bldg 4, Altadena, CA 91001 has not the AC ventilation system working properly - cooling at optimal temperature since summer of 2021. For the past 3 months, the ventilation system has been completely broken and not working at all.

Non-functioning HVAC system is not only in violation of local health and safety measures but also meet high standards for indoor air quality (IAQ). Its role is more so important since the onset of the COVID-19 pandemic, with more. For regular gym-goers, a safe and healthy environment is crucial anytime, as is comfort, and and 24 hr fitness, Altadena has ignore taking any measures to ensure safe and comfortable environments to train in endangering both instructors and patrons' health.

Fitness performance is connected temperature, ventilation, carbon dioxide, and oxygen levels and factors that can positively or negatively impact a workout routine. First, heat with low humidity leads to faster body-water evaporation, increasing the risk of dehydration, overheating and heat stroke. Second, according to recent research, high temperature also negatively impacts muscle endurance, reducing the ability for muscles to contract repeatedly over long periods of time, leading to faster muscle fatigue. Another effect to take into account is the spike in stress hormones that high temperatures can augment (such as cortisol, which is discussed below). However, warmer indoor temperatures can help warm up faster before a workout, resulting in better muscle flexibility and lower risk of injury. Then, moving to the other end of the thermometer, and as indicated by a Harvard sports medicine expert, working out in a cooler environment can increase endurance. The cardiovascular system doesn’t need to work as hard, allowing workouts to last longer; it should be kept in mind that extreme cold is also detrimental to fitness, as it puts the body at risk of hypothermia.

Oxygen levels: It goes without saying that oxygen is essential for exercise and everything else that we do on a daily basis. Working out even in a moderately low-oxygen environment, like an unventilated closed space full of people, causes rapid increased in levels of CO2. Higher concentrations of CO2 is hazardous and causes drowsiness, a sense of stuffiness, headaches, and loss of focus and attention.

With physical exercise comes perspiration, the moisture emitted while exercising and through breathing evaporates and then it is either expelled through the ventilation system, or it collects in nooks and crannies; if this condensation isn’t properly managed, it can cause humidity-related issues, such as mold and other bacteria growths. If left unchecked this can cause unpleasant odors and even respiratory issues, like asthma, coughs, throat irritation, and allergies.

My understanding is that ventilation is key in gyms to avoid stagnant air, minimize CO2 building up and reduce the effects of poor indoor air quality. This can be managed with ventilation and air renewal and keep us all sage and comfortable while working out in the same space.

In addition to the above, we are still facing with much higher risk of being infected with COVID in an unventilated space. We have complained to Management without any action 24 hr needs to take immediate action to correct this issue and stop endangering our lives. We did not join this facility with the stipulation that providing proper ventilation is a up to Corporate office's discretion or that proper ventilation will not be guaranteed. This ought to be Cal OSHA violation given danger of spreading COVID is much higher and especially dangerous to those with pre existing conditions.

On 03/18/2023 at 12:30pm I was denied access to the gym. I went to work out with my sister. It had been years since I was an member at 24 hour fitness this very location. I went in to the gym and requested a trial pass. Where I was told they are not offered at this location. I thought it was very odd. I asked the clerk Phillp that was behind the desk if he was sure there wasn't passes. He stated again that they were not available at this gym. He told me my sister was a member I could buy a buddy pass. I thought this was very odd. I went to my car to review the process and was able to get a 3 day pass online. Web Confirmation 3V49VZ valid for 3 days. When I went back into they gym I was told the pass is not for me. I went to the kiosk to enter the code. I was immediately stop by Phillip and told he was not allowing me into the gym. When I was at the computer he put his hands on the monitor and took the mouse away from me. This is when I became very upset. This was not normal encounter. Phillip had a problem with me and made it very personal. Since it was my first time meeting Phillip and he did not know me nor I. I can only assume this had racist undertone. I have never seen a customer employee take something so personal. I did call to speak to the GM Chris and I was told people had been abusing the trial passes. Which to me sounds strange due to the fact I was never asked for an ID and no one knew who I was. So how could I be abusing a trial pass. It seemed like everyone was focused on the fact that was from out of town. Which strange since the location is next to a military base. Last time I checked 24 hour fitness gyms are nationwide. My Phone number is [protected] I would like a response.

Thank you

Many of the machines are constantly broken (Treadmills, Stairmasters, stationary bicycles). The staff does absolutely nothing other than placing a sign on them...no effort is made to ever repair them. I go to this facility frequently and can attest that some of this equipment has been out of service for months. I have mentioned this to the staff numerous times and am told "...someone will repair them..." But nothing happens.

Do it for your own sake. When potential new members come and tour your facility and see half the machines with "...Temporarily out-of-order, Sorry for the inconvenience..." signs on them they'll be less inclined to join the club.

My complaint is twofold:

1st...The steam room in the Facility has been down for almost 3 months, i was told by a staff member on February 16th that the part was in to fix the steam room problem and were waiting for it to be installed. On Thursday February 23rd, i was told that electricians were working on the steam room problem with the new part and that the steam room would be operational the next day but when went for a workout on Sunday, the steam room had not been repaired and no staff members had any information as to when the repair would be done.

2nd...I really don't know if their is a schedule for Locker room cleaning but the place is disgustingly dirty especially the shower stalls. The members leave all kinds a garbage on the stall floor that are at times their for a few days I've noticed.

3rd...For some unknown reason the spa/ whirlpool has a great deal of suds floating in it sometimes 2 or more times a week. I don't know if it's maintenance's way of cleaning the spa/whirlpool or a member is throwing soap in the water. It feels like im in a washing machine when it happens.

I've never seen a cleaning crew ever clean at this location. The spa hasn't been fixed in weeks. Since it is turned off you can see how dirty the tiles are. Why not drain it and clean the grout? The steam room grout is very dirty as well. There are many machines that have been broken for a long time and seems like they will never be fixed. The floors in the mens locker room are filthy as well. Just seems like maybe once they mop. The spa, steam room, and sauna are my main concerns and the spa hasn't worked for weeks. Front desk has no updates on when it will be fixed. I also had a friend that was almost stabbed by another member in the steam room two weeks ago, because he asked the guy to disinfect the machine he used before walking away. Elevator is broken too.

24hr Fitness, 400 Town Center Drive, Oxnard, CA 93036