24 Hour Fitness
Reviews and Complaints

On 09/22/2005 I signed up for the 24 Hour Fitness lifetime membership to All Fit-lite, Express, Active, and Sports clubs, where I paid $700 upfront for 3 years then would pay $24 every year afterwards. Eventually 24 Hour fitness realized that this was a bad deal for them and only opened Super sports afterwards which I was not allowed to go into since my original membership didn't cover those gyms. However they said that I would be able to keep use use Super sports for an extra $25/month and I would still be able to keep my lifetime membership. I agreed to this and signed up for it. Multiple times, I've canceled the super sport membership and then eventually re-signed up for it again (for college I moved out of state and went to different gyms, so there was no point in me paying for the Super Sport gyms at the time), then finally I signed up for it again where and have kept it the super sport membership active for many years. Now today (12/3/21) I've decided to cancel the super sport membership again since I'm back a a regular 24 Hour Active gym but the front desk person said that my lifetime membership has been canceled?

I have NEVER agreed to cancel my lifetime membership. It would make absolutely no sense for me to ever do it. I believe they did this in an unethical manner and are just trying to bully everyone who bought the lifetime member ship into paying more money. I still have a copy of original contract too so there's no way they can say it's never existed or anything like that. I also never signed anything saying I cancelled my membership.

There are countless of other people complaining about the same exact thing so I'm sure 24 Hour Fitness definitely knows about their ways alreayd.

I signed up for the life time service in 2003 and my annual membership would be 49.00 per year. Due to covid19 the gym closed down. I get no notice in the mail. My member was even given credit because of Covd19 but they still cancel my membership. There is no one at the club that could help. The tell me the price and package cannot be reentered.

i never got a notice from 24hr. I paid my dues. I was even given credit for covid19 but, they still canceled my membership.

I have been calling 24 hour fitness for over 7 months to freeze my account due to Covid. I had even driven to their location but was given a card and told to call the manager. I finally got to speak to someone who said that they were the new manager, only to learn that my membership was cancelled. I requested all documents, including my contract and the cancellation that he mentions. The only document that he sent was a cancellation where they claim I requested this cancellation. They cancel my account, had me calling for over 7 months, would not return calls, and gave me to run-around by telling me to call back to speak to the manager to get my account freeze. Imagine that when they knew all along they did me wrong.

I went to the 24 hour fitness Oakland high street club. The club men's bathroom water is not hot enough for my bath. I feel cold when having a bath there.

Today 08/24/2021 I had a conversation with Sid.R a General manager of the club on address 500 S.El Camino Real, San Mateo, CA 94402. I've tried to clarify sensitive issues with my illegal double charges for membership! Someone without my intervention made my credit card as a primary payment for all participants without any notice! During the short conversation The manager didn't help at all even not clarified the situation. He was not friendly even rude! Unfortunately, it is precisely such cases that lead to the fact that rumors about rude service in Fitness 24 are not fictions and such behavior is not inhibited in any way! Talking with the clients, rudeness and arrogance are not acceptable.

Hello, I and other women have noticed dead roaches in the women's bathroom and today I saw a live cockroach running in the women's locker room. I know for a fact that a few of the women that I spoke with have complained to the front desk about it. Mind you it is at the Super Sport in Walnut Creek, California. This gym is filthy, the papertowels dispensors are always empty, the hand sanitizers are always empty. Bathrooms are just dirty all the time. I'm not sure if they are under staffed, but I get to the gym when they open at 5:00 am and all paper towel, toilet paper & hand sanitizers should be filled by then and bathroom showers should be cleaned. Especially since were in a national pandemic you would expect this place to be in tip top shape. I have been a member for over 20 years and never seen this.

We live down the street from 24 hour fitness off of 38th St. in Pacific Avenue in Tacoma Washington. The outside of this property seems to always be filthy. There is debris and garbage all around the property and very rarely is picked up. Because of this constant trash, the trash blows down our street and onto our Neighborhood properties. We have contacted the manager at this facility on a couple of occasions and it has been picked up a couple of times but for the most part it seems to always be dirty.

1. The Water Temperature is shockingly Cold.

2. The A/C (in the Empty pool room) is set to unsafe temperatures, and is running non-stop (extremely wasteful).

3. Have Reported to numerous employees since April, and they all agree, but Don't Know How to correct it !

New Logos: 24 hr- "We don't know" or
24 hr- "Where you can Go F- yourself, everyday !"

I am member of the Costa Mesa, CA location off Anton Blvd. The gym was supposed to open by 5:00, but no one was there to open the gym. I gave up and left at 5:30, still no one. This does not look good to the many members outside complaining, these are your customers. The person who was late should be disciplined. What a waste of time, hire backup if needed!

I had a Costco membership for two years that started back in November 2018 and I was using it until February of 2019.Since that date the gym was close and they opened once for one week only. I went in and worked out then they closed the gym in the next week, and every time I check the gym they say they are close and membership is on freeze, and whenever I call the 1800 number they say the membership is automatically on freeze and I do not to call to freeze it. Now I went to the gym and they said my membership is expiring, I called customer service and they said they will fix it and give me some extra time and they will call me back and they never did. I used the gym once since February of 2019 and since then the I never used the time, so I paid for 8 months and used the gym for one day. Please help me with this issue in any way possible, and let me know what will you compensate me with.

Please call me back on [protected]
email: [protected]@gmail.com

At 70 yrs old, I entered 24hour fitness in Aiea, Hawaii on 3-3-2020. Registered as a silversneaker member. Free access. I was persuaded to take personal training w/Caesar. I was charged $261.74 for ONLY 4 sessions. Several days after, called my doctor. Due to back, knee problems, and age, he says no and wont sign the clearance form. Also warned me covid19 and advise me to stay home. Then the pandemic i tried calling ever since but no answer. Found out they closed down. Finally on [protected] got thru and spoke to the fitness manager Andrew. Said he'll talk to the manager (Rob) cause my situation is different. I've been calling every week since only to leave message. Finally calls me on 2-1-2021. Missed the call midday, (I was working with customers) so called back in the afternoon. Again only to leave message. Today is
[protected]. I really could use that money. Both manager have no respect for old people. KARMA KARMA KARMA

Hello I am a member of 24 Hour Fitness Mansfield Texas. I attend group fitness classes as well as the gym to just workout on my own. Today there were several
Employees at the front desk upon entry with no masks above their nose and they were congregating socializing instead of helping members check in. I proceeded to go to a class in which the members wore masks. At the conclusion of the class an announcement was made over the loud speaker about masks and the management had come into several classes I have attended targeting instructors to wear and police masks. On the other hand the basketball gym has been open consistently with way too many people close proximity and no masks.

The gym family bathroom
And floors are filthy dirty and I do not see team members sweeping behind workouts to sanitize between people.

There aren't consistent rules for this club and the cleanliness above all things needs major improvement

I have been a long-time member of 24 hour Fitness and I am shocked that you still have a sign-in keypad for everyone entering to touch and pass on their germs. Do you know there is a pandemic and you should be doing everything possible to keep your clients safe and healthy? Yet you are allowing everyone entering the facility to put their fingers onto the keypad! How ridiculous and stupid is this? You should be reported to the Public Health Department because you are encouraging that the virus spread rampantly. I am very disappointed in 24 hour fitness. I thought you guys were smarter than that!